I am shocked by the poor reviews. Customer service was helpful. Packages come quickly so far & I get Skinmedica & other med grade sent monthly for about year now. I spend literally thousands here. And the rewards points program is great. I hope to keep having great experiences.
I purchased a face cleansing balm at ulta which I really liked but found the price on here to be better. I could tell a difference that it wasn't like the first product that I purchased at ultra. I ended up buying another one directly from the manufacturer and I could see differences on the bottle such as a missing barcode from the one I received from lovely skin and some other differences and it just seemed suspicious. I would very hesitant purchasing anything from them again. I have no idea what I've been putting on my skin all this time and who knows if it's toxic or not since it's probably fake. I would stay away. Don't waste your money!
I am dealing with the loss of family and a serious surgery and lovely skin uses my credit card without my authorization. They give me the WORST time trying to return as I now have to do all of the work for something that was cancelled and they didn't pay attention. They continue to talk over me and hang up on me as if they are doing me a favor. I am very disappointed I have given good business to a company who doesn't appreciate any bit of it.
They are shameless.
My deceased husband purchased a gift certificate for a clay masque which I found after his passing. I called Lovely Skin to redeem and explained the situation including that it was expired. The reception told me no problem and I booked an appointment for several months in the future since I had a class reunion coming up and wanted to look my best. When I arrived the reception treated me like trash and stated that they would not honor the gift. I asked to speak to Office Manager, she was no help because whoever took the call did not leave notes. I called ahead to ensure my gift certificate was good only to discover they care very little about people. I was hurt and felt like I had been kicked in the face. VERY RUDE people.
I've been a Lovely Skin customer for MANY years. They have authentic products some of which are only available through dermatology offices, and they are able to offer these because they are owned and operated by a dermatologist. They have amazing prices and a rewards program that cannot be beaten. Their regular shipping is free and I get my items quickly. I've occasionally had to return an item (twice that I recall) and the process was very simple. I wouldn't consider getting my skincare products anywhere else: Lovely Skin is the Bomb!:)
I was a customer for over 12 years, they cancelled my order and closed my account for an honest misunderstanding! Their customer service is horrible and I am appalled by their behavior!
I will never attempt to purchase from them again!
Nancy,
The information in your review is not accurate. You elected for auto replenishment, then failed to cancel it after receiving a reminder it was ready to ship. After it shipped and you contacted us, we offered to help with a return of the item for a full refund. We did not hear back from you until you lodged a chargeback with your credit card company. Through that, you were refunded but also kept the product you have not paid for.
We care about our customers and strive to provide excellent customer service though that does not include sending products that have not been paid for. As provided via email, your account has been closed. We recommend you find an alternate retailer to shop with in the future.
We wish you the best.
LovelySkin Customer Care
A product arrived defective. I contacted Lovely Skin for a refund or replacement and was told that since I did not open the product until more than 30 days post purchase Lovely Skin would not honor a refund or replacement. I've been a Lovely Skin client for 2 decades and this is not the customer service I expected.
I am writing and excellent review as I have been a faithful customer for fifteen years. I have never had a problem with the products or service or delivery. I use skinceutical products and order every three months. Never had a problem with ordering, nor authenticity or delivery. Always packed very securely to make sure I receive the products unharmed. So in closing, I ususally do not respond to negative reviews, but on this what I have been reading, I have to support Lovely Skin and this awesome company it is.
I was looking for a discontinued product and anything that would compare to that. I initiated a chat with customer care & was blown away by how helpful the representative was. She was amazing. She gave me multiple suggestions which helped me make my decision.
They offer free shipping and they also give you samples to try. My only regret, is that I have never came across this website before. They have a rewards program when you sign up, which will be helpful in the long run.
I got my order within a week!
Give them a try, you won't be disappointed!
I ordered one small bottle of hair oil. Yet it has been sitting in transit all this time, not moving. I called customer service and the lady that answered the phone said that they will try to locate my order.
Overview
Lovely Skin has a rating of 1.9 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Skin most frequently mention customer service, credit card and return policy. Lovely Skin ranks 1051st among Skin Care sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alicia,
We absolutely sell authentic products and would love the opportunity to put you in touch with ELEMIS to confirm this.
Upon reviewing the attached photos, we are unable to confirm the exact product or that it was purchased with us, but are able to provide that with different product sizes, packaging may vary.
We work very closely with ELEMIS and would love the opportunity to include you in an email with our brand representative who can confirm we are an authorized retailer and carry only the freshest authorized stock available. Additionally, please note that LovelySkin is listed as an authorized retailer on ELEMIS’ website: https://us.elemis.com/our-partners
We would love to assist you, however we do not see any prior communication from you and are unable to locate an order with a first name and last initial. We are available via email at CustomerCare@LovelySkin.com, via telephone at 402.697.1100 or via live chat on our website Mon – Fri 9am – 5pm CT and Sat 9am – 3pm CT. We reply to all emails within 24 hours.
We look forward to hearing from you so this can be confirmed and hope that your review can be rescinded and revised to include truthful information.
Thank you.
LovelySkin Customer Care
402-697-1100