Madisonseating

If you need a quality desk chair at a reasonable price for your office, look no further than Madison Seating. Humanscale's Freedom Chair is what I chose, but you can also find Herman Miller and Steelcase chairs. Fabric or Leather in a variety of color ways. Carpet or Hardwood floor rollers. Happy shopping. December 6,2022. KPR in ATL

I purchased an Aeron chair from Madison Seating. When the chair arrived, it had a pronounced wobble due to a poor base bushing. When I contacted Madison, they told me that this was normal and directed me to a YouTube site showing the wobble in which customers complained and sought fixes. I contacted Herman Miller (chair manufacturer) to understand issue and whether a fix exists. They stated that this was absolutely not normal tracked the "new" chair that I had just bought was actually made in October of 2000.

Madison Seating will take the chair back but I pay shipping and a $50 restocking fee. This is outrageous.

I bought a "new" Aeron Chair from this retailer, and it did not last six months. They now claim that the chair lost its warranty.

An email from the chair's manufacturer, confirms that they sell used chairs as new.
I provide evidence of this at https://www.youtube.com/watch?v=DXnRAiJVU8Q

I purchased a Steelcase Leap V2 from Madison Seating and it was shipped from NJ -> CA.
Item arrived damaged. Contacted the Madison Seating support team in order to get some assistance. After submitting a few photos and working with a very responsive support team via eMail I have been offered a new replacement chair at no cost. Happy with the sale and service. Thx Madison Seating~

I bought a refurbished Humanscale chair from Madisonseating.com for a fraction of the price of buying a new chair. Since it seems working from home is a new norm, I needed a quality chair, but didn't want to spend almost a thousand dollars on the office chairs usually recommended. The price was good for a good quality product that was shipped relatively quickly. I had a minor issue which was quickly resolved so I can say the service is also great.

Customers Beware.
I ordered a very expensive, top of the line Aeron chair from Maddison Seating. The chair arrived unassembled. The pieces sent did not fit together.

BEWARE: this company does not provide any type of paid return service. In fact, if you return an item, they will charge the ustomer 75$ as a fee. What a Crock of BS.

Take my advice, and do not trust this company for any type of customer support after the sale!

I ordered an Aeron chair from them on Sep 2, never even received an automatic email confirmation for the order, only got it a week later when I asked a question. Emailing them is pretty useless, btw, as you just get a canned response, rather than something that actually addresses your inquiry.
In any case, today is September 20th, and there is still no sign of the chair. I call them to say that unless the chair is shipping like RIGHT NOW, I would like to cancel the order. The sales rep said that because of delays the chair is only going to ship early October. Was I ever notified of that? Would I have known that if I didn't call? Of course not!
And then she says, "You will receive a confirmation that the order is canceled, bye". THAT is the kind of service you should expect if you order from them. If you expect literally any semblance of professionalism, this isn't the company to order from.

I bought a Steelecase chair from Madison Seating at a very good price. Even when it arrived well packed, it came with a part broken. I contacted their customer service by email, they answered me immediately. I sent them a picture of the chair with the defect, and they offered either to send me a new chair, or refund me. Very good cusmer service, makes the company turstworthy.

First, they made the shipping label really fast and sent you the tracking number. On the day it was supposed to be delivered, it was still not shipped. After I called the, they shipped next day.

When I received the chair, everything was wrapped nicely, but after I open the package, the piston, the important piece that connects the base and seat was used! There are obvious tears and wears. So they asked me to take pictures to prove them it is indeed a used piece.

They made a new label to ship the piston replacement, but it was's shipped.

They refused to give an explaination why a used piece was sent out. It seems to me it is not a mistake.

They didnt deliver a product to me. They handled the whole things really poorly and when I left a negative review on social media, they left a revenge review on the company I work at!? Despite the fact I personally made the complaint and it was valid. This should tell you something about the company.

This company had the lowest price on the Steelcase Leap Chair v2 on the Internet. The chair arrived in a very large box and only took a minute to put together. I would purchase from this company again.

--Mark L

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

I ordered a chair on 11/29. I was told it would ship within 10-14 days and I would receive an email when it was ready to ship. Then I was ghosted for months. When I finally followed up they said there were covid delays and it would be shipped mid Jan. While that's understandable - everyone is experiencing staffing shortages, what is not understandable is why they refuse to notify customers of delays. Finally, mid Jan rolled around and I was not notified of my product being delayed *again*. When I followed up again they said my product was not in stock and they had no idea when it would be available. They offered me the option to *purchase* a more expensive product. Really? An upsell attempt after all of this? Why would I give this company more money when they sold me a product that never existed? I ended up cancelling my order. It stinks that I waited 3 almost 3 months for something I never received.

I work from, sitting straight for periods of 10-14 hours a day. I need a good chair and these are the best, however pricey. I decided to go with the Aeron by Herman Miller and chose Madison Seating for a refurb and I couldn't be happier. The chair came well insulated in a big box my children later turned into a playhouse. The chair parts are like new, you can't tell it's refurbed, one bit. That was my main concern because I've used these chairs at previous offices and you can tell when they have been used, but not this one. They carefully inspected and cleaned all parts. From the time I ordered it, my chair arrive in about 10 days. I love it.

Customer service was phenomenal. The chair we received had a defect, and they were willing to work with me to find a solution that fit my needs. Would definitely recommend.

The chair I received was in terrible condition. The arm broke off. I ordered a replacement part for the arm to try and fix it. They sent it to the wrong address. It took countless emails and phone calls to get it reshipped at my cost (part and shipping). I received a wheel? WTF

Customer Service is intentionally useless!

I bought the Aeron chair as a gift for my husband. The lumbar support will not stay on - pops off every time he sits in the chair. I read the warranty and saw I would have to pay to return the chair for repair. That is clear. The company offered to send me the part to repair the chair (which the warranty allows as an alternative) BUT I have to pay for the part, which is not what the warranty says, or at the very least the language is meant to deceive and mislead the customer. I just bought this chair and should not have to pay for the repair part (which at this point I have no idea if it will fix the problem or not). I see why Herman Miller has sued this company for selling furbished chairs as if new and under cutting their price. Pay full price and buy from a reputable distributor.

I recently bought a SteelCase think chair. The description of the chair says that the castors are compatable with carpets. They are not, as they cause the piston of the chair to drag on the carpet and bottom out. I reached out to there service department and their response was, "To bad, you can buy new wheels on ebay or amazon"

Do NOT buy from MadisonSeating.com

I was able to get an openbox Steelcase leap v2 from them for a great price compared to new. Their customer service is fast and excellent, and if I were to buy another office chair I wouldn't hesitate to buy from them again.

Madison Seating's customer service has been consistent, timely, and reliable since I first ordered a chair (Steelcase Leap) from them. Despite slower delivery due to COVOD-19 times, their customer service team has been very responsive, generous, and attentive to my needs, which has made such a difference during these chaotic months. Very appreciative!

I purchased an Aeron chair by Herman Miller. The recommended size was a B/C but Herman Miller recommends that anyone falling in the B/C range order the B size. I am 220lbs, 6'2" and was in the upper limit of the B/C range. The B size was way too small, The lumbar support needed to be set so high on the supporting rails that it popped off and the seat was almost 6 inches from the back of my knees. Use the sizing chart with caution or, better yet, call Madison Seating and speak with a sales rep before you buy. If you have to return the chair the shipping cost, which are on you, can be very high, the shipping from California was about $165. Madison Seating was good enough to waive the restock fee of $50. It was an expensive lesson, but the chair was delivered within the stated timeframe, there is a 30 day money back guarantee and Madison Seating was responsive.

Overall very impressed with MadisonSeating. Saw a very nice table and chairs on the webiste and glad i order them from the Madison-Seating website. The price was very competitive and the two times I rang them they were friendly and helpful. The table arrived on the day they promised by a hard working team. The table arrived in good condition and looks fantastic. Glad I made the right choice and would recommend. Thanks Racek

I purchased a Aeron chair from Madison Seating. The forward tilt did not hold, it snapped back to its original position. Upon inspection, the cable was not working properly (see photo). The main seat piston was not fully charged (see photo), and when I sat upon it, the chair sank 3 inches. When I emailed them with pictures, they said they wanted a video. For what? So I could fix their defective chair? I said no, I bought a chair, not a project. I had to pay to ship the chair back to them at a cost of $171.41 plus the charged a $50.00 return fee for a total of $221.40. I paid $712.00 for the chair, so it cost me $221.40 for nothing. Almost 1/3 the cost of the chair. I REPEAT - DO NOT BUY FROM MADISON SEATING. YOU WILL NOT BE A HAPPY CUSTOMER.