Madisonseating

My chair started lowering slowly, so I reached out to them about it. I figured they'd just send me a new cylinder but instead they sent me a whole new replacement chair, that got here rather quickly.

In today's day and age you do not send items to anyone without a return address on your label. You most certainly do not send them a flexible grey envelope that feels as if there are wires attached to a mysterious object. Because when that happens, the BOMB SQUAD shows up.

What is this company thinking? How hard is it to put a return label on an envelope? How much did it cost the Police Department in time, energy and money because some moron couldn't write a name on a package.

Customer service said, "We will reevaluate our current protocol?" How about... "WE WILL MAKE SURE THIS NEVER HAPPENS AGAIN!"

On the first shipment, both chairs arrived completely broken and not at the fault of FedEx because the boxes were in great shape. When I contacted Madison, they offered me 70% off to keep the 2 chairs. How funny is that. Why in the heck would I want or pay for 2 broken chairs. I understand why and it's because of the shipping cost they didn't want to eat. So I refused their offer and they sent out 2 more chairs which satisfied the deal. Unfortunately, I had to wait another 10 days for those to ship out. When there is a problem with the first order, I would expect the second shipment would have been escalated if you want to be known for good customer service. But, the bottom line is that customer service did fix the issue. I would consider buying from the again despite the issues because you can't find Steelcase Leap chairs anywhere for $250 that are not used. They are open boxed items, but I don't care as long as they are in great shape and function correctly. In the end, the complete transaction took over a month, but I'm a patient person to some degree and the second shipment was good.

Very happy with my Steelcase chair and the level of customer service at Madison Seating. They were very responsive when we had questions about the assembly.

I recommend Madison Seating They have a large selection of office chairs at a great price. They were very responsive to all of my needs. I would definitely recommend them.

I previously had posted about not receiving a refund for a returned chair. I posted a very negative review. I then received an email from Madison Seating saying they mailed the check about 45 days earlier to my address except there was no suite number. I will have to take their word for it. They are sending me a check to my complete address, suite number included. So I had the following issues:
1. Chair advertised was black. Once added to cart it was sahire. I did not re-check the color in the cart hence the return.
2. Return received by Madison Seating was never processed to refund me.
3. I called and emailed many times and could speak with nobody who could resolve my issue.
4. They said they mailed me a check 45 days earlier but nobody told me this.

The mitigating circumstances to all this is the amount of time that had passed. Approximately a year and a half had past before I discovered I had not been reimbursed on my Mastercard. I had furnished an office and did not discover the missing reimbursement until I was doing my taxes. Per their office they cannot research back that long over the phone. In all fairness, assuming I receive my replacement check, I cannot say they did not make things right. I can say I did not speak with anybody to help me until after I posted my previous really bad review.

This is THE WORST company to do business with. I ordered one table and they informed me that my card was declined. It in fact did decline due to my bank putting a "security hold" on the card. I called my bank and they removed the hold. I then called Madison Seating back and told them to re-run the card. Again, they informed me that the card declined for a second time. I waited a few days after not hearing from them, and decided to try to order the table again, and this time it went through successfully. 2 days later I found out that they had charged me for two tables and sent me two tables. I only wanted one, and the cost of the table was $639.99. They told me in order to send it back, I had to make my own arrangements, as they do not provide a return service. I was quoted $474.78 for shipping, and Madison Seating charged me a "re-stocking fee" of 30% ($192.00). This brought my total to $666.78. Do NOT do business with this company. There's a reason they only have 3 stars out of 142 ratings!

I purchased a Herman Miller Aeron chair that was supposed to ship in 10-14 business days. This is slow, but I was willing to wait because the price was very good. After 14 business days passed with no updates, I contacted customer service. They stated that the chair I ordered was out-of-stock. I never received a notification of it being out-of-stock during the three weeks I waited, nor did their website indicate this.

Although they offered to substitute a different chair size after I reached out, I was told this would take another 10-14 business days. They then cancelled my order without my permission. Better online retailers would usually offer an apology, explanation, or maybe even an incentive to keep my business, but nothing here.

Just to test it, I found I was still able to put my original order into my cart on the site with no indication it was out-of-stock, despite being told it was out-of-stock. I asked them why I would still be able to order something that was not in-stock, but they replied they are updating their site.

I understand that this is a difficult period for businesses, but in the current year, there is no reason why a customer should not be able to be informed something is out-of-stock when it is ordered. Having someone wait for three weeks for nothing is absurd. And why is domestic shipping even that slow for an in-stock item?

With a little searching I found some other retailers with similar prices and better reviews. I took my business elsewhere and suggest you do the same.

Moving cross country, we didn't ship our office chair because because Madison said it would be delivered to the new address on time (10 to 15 business days). The order confirmation repeated this time frame. As the end of the time frame approached, we reached out to Madison to confirm it would be arriving (as we had not heard anything yet, such as a tracking number or that it had been shipped) and they said due to Covid-19 delays, it would be an additional two weeks. We thought this was odd given that their website continued to say the same chair would arrive in 10 to 15 days if we were to order it that same day, but oh well. Two weeks pass, and we don't hear anything back, so we again reach out, and they respond that it will be as much as another month before the chair will arrive. At this point we cancelled our order. They clearly do not have what they are selling in stock, and instead of listing them as Back-ordered, they are continuing to sell products with a promise on the site and in the order confirmation e-mails as if they will be delivered on time. Then, they won't reach out to you and let you know your orders is delayed (by months!?!), but will wait for you to contact them. They blame Covid-19, but the issue is that they are promising to deliver something they can't, something they don't have in stock, lying to customers about this, and then stringing customers along. We ended up cancelling our order and buying our chair locally now that we've long since moved cross-country.

For the chair, 5 stars. For not really knowing I was buying used, I deducted 1 star. I am 5 star happy with my chair.

If you didn't now the subtle differences with new style and where to look for MFR date, you'd think this was new. Delivery in about 2 weeks. Aluminum base, everything looks like brand new. No marks on frame, fabric is perfect. No visible wear anywhere on it. The arm rest padsd may not be HM original, but they look great.
Here's the catch: Open Box to Amazon, Newegg, etc. are new/ current products It is not the current model (updated in 2014 I believe) Date code on chair shows it was made in 2007. So know you may be buying refurbished, not current model when it says "open box" Saved me about 35% off what I could buy new model in box., but about $200 more than I could buy used in excellent condition. For me the 200 was worth having a "like new" chair. We had gas lift cylinder problems with our vintage 2007 HM chairs, Hopefully the durability of this chair will match its good looks.

I guess I'm one of the lucky ones. The Herman Miller Mirra chair I received was actually okay, minus the scratches on all surfaces. The open box description should include "and dragged behind a truck". I am picky though. From a distance it looks okay and doesn't stink of chemicals or smell like a 7 layer burrito. The picture in their cart showed the Mirra chair with tilt seat adjust and back lock. The description said fully adjustable. When I got the chair there was no tilt and lock adjusters on the left hand side of the chair. As soon as I talked to the sales rep I knew I was being "handled". He told me none of their Mirra chairs have this options. I have decided to keep it for now. Shipping it back from WV would be well over 100.00 I found the missing part on another web site for 40.00. All in all I'll be into this chair for a little over 500.00 still a couple hundred off, but the warranty from them is useless. If the chair holds up, I did alright. All I can say is pay the extra money and go with a authorized dealer. This transaction went okay for me. I also could have gone very wrong. Stay away, don't be fooled by their slick web site. They are terrible!

Ordered 3 chairs. 2 were damaged in shipping. I was able to instantly able to talk to a human in customer service. They sent out replacements right away. Very happy with the price and the service

I made the mistake of ordering my Leap Steelcase chair and THEN reading the reviews and I was a nervous wreck about everything because I was so sure they were going to rip me off. When the chair was listed as being shipped 3 days after the sale, but 2 weeks later it still had not been picked up from the site, I was already trying to figure out how to get my money back.

However, I emailed Madison on a Thursday, asked them why the chair was taking so long, they apologized and by the end of Friday, the chair had been picked up and I had it the following Tuesday.

The chair is brand new, smelled a bit new which is unpleasant, but that dissipated almost immediately. It was easy to assemble, is exactly what I was looking for and I paid hundreds less than what it was going for at most other websites.

So, yes, do be aware that there might be issues. This is not a 5 star review because I should not have had to remind them to ship my item- which took about 3 weeks total to get here, rather than the 10 days promised- but shipping was free and the chair did arrive in perfect condition.

So they imply they are selling you a new chair. In the fine print that you don't notice till you receive a piece of crap instead of a nice chair, it says they may send you an "open box" chair, which implies it is nearly new and, at worst, refurbished to put it back in new condition. They sent me a chair that (1) looks like it rolled around on a smoky, dusty factory floor for 10 years, banging into things and heavily scarring the wheels, (2) had very dirty cloth on the seat and back, such that I took a swipe across each with a white cloth and it came up black (you would never want to sit in this thing prior to a power wash and perhaps a steam clean), (3) had several gooey stains that made it hard to hold my lunch down, let alone sit in it, (4) had several stripped screw holes and Allen screws such that I couldn't put it together completely without a trip to the hardware store for replacement screws and a tap and dye set, and (5) generally looked like one of the worst piece of crap chairs I've ever seen (versus the beautiful, elegant lines and quality of a new Aeron chair). I called and they said if I sent it back and they would refund my purchase (after first saying that there could be no refund unless it was sent in original packing, which I no longer had), but they would NOT pay the $285 return shipping cost. This meant that I lost $285 on the entire transaction. When I now see their history, I get it. The are frauds, Herman Miller has sued them for exactly that, and they are pond scum. Spread the word: avoid these guys like the plague.

I had a lot of hesitation placing my order with Madison. I had read many good as well as many poor reviews. I wanted a Knoll Life chair. This was listed as "open box." I discussed this by phone with a sales rep. They suggested this would be a display chair with mild wear. A 10-14 day expected delivery was anticipated. The chair was ordered just before Christmas, an admittedly busy time, and arrived in 15 days. It was packed extremely well, with tons of bubble wrap and in a sturdy box. The chair was in excellent condition with just tiny scuff marks on the legs of the base. The rest of the chair was like new. The only problem was with one of the arms that would not hold its position and was of a slightly different style than the other arm. I called on a Saturday when only sales people were available, and left pictures on an e-mail. On Monday a service person called and was apologetic. They shipped out two new arms and did not request the old ones back. They arrived within 3-4 days. So, overall the experience was quite acceptable and the service department was pleasant and responsive.

I purchased a Aeron Herman Miller chair and Its great!
Received it in a timely manner, works perfectly, helpful cusomer service and best of all GREAT PRICING.
Definitely planning on making future purchases.

A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I'll give them the benefit of the doubt. Still up in the air if I will shop with them again.

I am updating this review: A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I'll give them the benefit of the doubt. Still up in the air if I will shop with them again.

This company was initially hard to deal with. I didn't feel I got what I ordered and dealing with them to try and resolve the issue was difficult. I tried to work with them to get the correct option and was even willing to pay more for it but they were inflexible and unhelpful. They did contact me later and we worked it out.

DO NOT DO BUISNESS WITH MADISON SEATING

There is absolutely no guarantee that the chair they provide you is authentic or genuine. I spoke with the manufacturer after recovering a junky Steelecase from this company and the conversation left me suspecting that the chair was fake.

Upon discussing the issue with Madison seating their tactic was to litigation. They will not offer free returns and they also charge a restocking fee.

All in all it is one of the worst experiences I have ever had purchasing a piece of furniture

I ordered a Steelcase Criterion char from Madison Seating and learned some hard lessons when attempting to get replacement parts (wheels).

Per the policy page, http://www.madisonseating.com/terms-of-use.html, "Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.

But, what they do not tell you is that the serial/model number tag will also be removed from the char. Per email interchange "again, the serial number must be removed as the chairs are not covered by the Steelcase warranty". Without this information it is very difficult to get replacement parts. It is also very difficult to determine what chair was actually purchased. Although a current Criterion chair sells for ~800 and Madison Seating sells their open box version for ~150, Steelcase (based on photo) estimate that my chair was made in the 2000s based on pin configuration in the base.

Bottom line, I would not use Madison Seating again for any 'open box' item or any other chair that is not covered by the manufacturer's warranty.

Misleading and deceptive business practices.

I ordered an Aeron Posture Fit Chair by Herman Miller advertised for $649.99 that includes the posture fit kit.

I received the chair but in the shipping box I found a letter saying: "It appears just the Posture-fit Kit accessory per your order was not available at the time of shipment of your chair and we did not want to hold back your entire order for this item"

The letter confirms "you have not been charged for this accessory".

Indeed, they did not charge me for that. What they did was they sent me an item I had not ordered, the "Aeron Fully Loaded By Herman Miller" chair they offer at their website for $574.99.

The shipping charges for either of those chairs is $75.00. So the chair I got and the shipping charges I had to pay equals the charges they made to my credit card.

I could have purchased the "Aeron Fully Loaded By Herman Miller" from another vendor and I would have saved $20.00.

It is not a lot of money but it is a business practice that in my opinion is deceptive and misleading. If they do not have the item in stock, they should have contacted me, before shipping the item, to determine if it was ok to proceed in the way they did.

Congratulations, Madison Seating - you took $20.00 from a Goi. -

I recently purchased the aeron chair. There is lots of scratch on the one of arm rest. I didn't read full terms that 'open box' is including the refurbished items. So, it's my fault and I don't care for the scratches since it's much cheaper than the original price.

The thing is... tilt tension, forward tilt and tilt limiter didn't work. I have been using the Aeron chair in the office more than 4 years, so I am very familiar with it. I requested if they could send me the problematic part only for replacement because I don't want to re-pack the heavy chair again and live without chair(I throw out my old one when it was delivered and I also discarded the package box.)

Madison Seating replied that they can exchange the chair once I send back the chair although they cannot send me the portion only.

I said I will keep the malfunction chair. Tilt doesn't work but I don't use that function a lot. To be honest. And I really don't want to disassemble and re-pack the chair again. So, basically it was my choice.

Just... it would be perfect if they have done checking every functions are working before shipping out (considering that it took 3 weeks-14 business days-to get my chair but I know actual shipping only took 2 days)

Customer service replied very fast and service itself was good. I thought that I just got what I pay for and should deserve it. That's all. I am just not patient enough to wait for another chair and too bothered to re-pack the chair.

MadisonSeating had the best price around for the office chair I was looking for. The shipping was very quick and easy. I'll definitely be using them for future purchases.

I love my chair, but it took a long time to receive it. After two weeks, I called the company and discovered they had misplaced my order. But then I received the chair promptly.