Madisonseating

Great chairs and they arrived much sooner than we expected. They were very easy to put together; just three simple steps.

I needed two more Herman Miller Chairs that people in the office liked and Costco was no longer carrying them, but Madison seating had them at a great price and send them to me quickly.

They made a mistake with my order but apologized and have handled it well. I regret my complaint yesterday

We have ordered office chairs from Madison Seating twice now and each time they have had speedy shipment times and were highly communicative!

Madison Seating gets five stars from me for their follow-up, credibility, and excellent customer service even though my experience with the company was not without some issues. I am a college professor, working from home since the start of the pandemic, and I decided to finally buy a good office chair. Madison Seating's prices were good, and they had the chair I wanted.
I ordered the Caper Multifunction Chair by Herman Miller, a chair I had loved from an office in a previous job. When I initially did not receive a tracking number for my Herman Miller chair purchase, I emailed my concern, and Madison Seating's customer service got back to me immediately. That day!
My chair did arrive, and it looked beautiful - yes, it was an "open box," but it looked pretty much new. However, the tilt tension mechanism on the was completely nonfunctional. Serious bummer.
I did my own research in trying to rectify it before contacting Madison Seating with the information that the chair was irrevocably broken. Again, I got an immediate response. Customer service reviewed a video I supplied of the broken chair and got back to me within two days. Imagine my surprise when Madison Seating offered to replace the chair! They are sending me a new chair!
All in all, while this was not a completely smooth experience - and what is these days? - I believe Madison Seating did all that could be done to assure my satisfaction as their customer.
With the time many of us spend at our desks these days, having comfortable, ergonomic, and reliable seating is more important than ever. Being in the education profession, though, I did not have the money to be able to afford such a great chair. Madison Seating provides the very best office chairs at the best prices anywhere. But what means more than that is that Madison Seating stands by their products and provides customers with a promise of satisfaction. Thank you!

I came across Madison Seating while searching for a quality office chair. My job requires many hours seated in front of a computer, so a well built, durable, and comfortable chair is a must. Madison Seating's pricing and selection are what initially drew me to their website. With a varied selection of styles and options, I was easily able to explore and compare several potential chairs. Once my decision was made, I quickly finalized my purchase through their streamlined and intuitive website. Madison Seating confirmed my purchase and kept me informed with emails and a tracking number. My chair arrived well within the estimated time frame, and, honestly, I was excited for it to show up.
The chair was an Aeron chair from Herman Miller and upon seeing it in person, I can say it was well portrayed on their website. I was completely satisfied with my purchase from the first click to their website until the chair arrived at my apartment.
This thrilling tale does not end there however. My chair was damaged. And it was damage that clearly happened during transit. I did not, and do not, hold Madison Seating responsible for this. Especially these days, we all rely on different services to transport and deliver our goods safely. Things get damaged as they travel, it is bound to happen at times, and I was unfortunate to end up on the receiving end this particular time. I was sincerely disappointed. That being said, what was important to me was how Madison Seating would respond. I emailed the address given to me in the shipping notice email on Saturday. First thing Monday morning I had already received a response. After a few reply emails and Madison Seating's prompt responses (from real people), my issue had been resolved and a new chair was on its way. It took less than a day for the company to respond, react, and work with me to find a solution.
I look forward to receiving my new chair, and I also look forward to purchasing from Madison Seating again.

Madison seating is a disreputable company. Their website and receipt email said that products will be shipped in 10-14 business days, after I bought a chair in early January. When I heard nothing in that time frame, I contacted the company. THEY WILL NOT TAKE ANY CALLS ABOUT SHIPMENT, only calls for new orders. If they already have your money, you are told that you must contact them through email. I sent and eventually got an email back, saying, so sorry, boo-hoo, with COVID their shipping will take much longer and my chair would be shipped in early to mid February. It's mid-February, and it's the same song and dance routine. I emailed and I called the company, despite their autoattendant saying that existing order issues will only be handled through email. I got someone right away, so... so much for not having people available to handle issues. Of course, I got the same garbage, saying that they can not provide any shipping information or a refund by phone, only via email. I noted that the people handling emails have telephones too, so please connect me to the person(s) who is handling emails. Of course, it was the same thing repeated over and over... can't give information about shipping, can't cancel and refund a purchase that hasn't been shipped over a month after the initial promise, can't connect a person to anyone who can discuss it...

DO NOT BUY FROM MADISON SEATING.

These folks are total liars, cheaters, and scam artists. Do not give them a chance to try and steal your money and threaten you!

These folks at Madisonseating [a shout out to Annie and Laila] are serious about customer service. How serious? You ask. Well, let me tell you. My office task chair arrived with a balky pneumatic lift. I finally got around to sending them an email late on a Friday afternoon [3:44pm their time]. Twelve minutes later and I have the time stamped emails to prove it I received a reply.

And it was not your automated boilerplate Thank you for being our customer, were sorry for the inconvenience, well get right on this, you should hear from us in two weeks response. This was from an actual human with the FedEx tracking number of the replacement part being sent to me. Yeah, thats right. On a Friday afternoon.

OK, you say, Im not convinced. You are probably one of their best customers so of course you would be treated like royalty. Au contraire.

I am a frugal individual [the less polite might say cheap] who had never made a purchase from Madisonseating before. And by frugal, I mean purchasing a refurbished, decadently-expensive-when-new Humanscale Task chair at a ridiculously low price. Heck, with the price I paid for the chair, the shipping cost [of my replacement part] alone probably eliminated their margin.

This will not be my last purchase from them. If you are smart, you will give them a try as well.

The most frustrating aspect of dealing with this company was their return policy. Be advised that should you have ANY issues, they require you to send the entire chair back to them for service. To be fair, they will cover any problems with the chair, but you will be covering the shipping (as stated in their warranty), which, for a chair, was around $50 each way for me. So a $600 used chair could end up costing you $700-$800 or more over the life of the warranty.

One of the problems that I had concerned one of the chair arms breaking 7 months after purchase. Initially, the company insisted I spend $100 on shipping the entire chair rather than allowing me to send only the broken arm. After I refused, they told me the other option was to sell me the replacement part (they valued the part, a bolt, at $39.99. I bought one at the local hardware store for $0.58)

After much back and forth, the company, to their credit, did offer to send the part I needed as a one time courtesy, after which, should anything go wrong, even another bolt breaking, I would have to strictly adhere to the warranty as stated (i. E. $100 shipping). In the end we were able to resolve the issue. I purchased a part locally and repaired the chair on my own.
EDIT: Annie, the supervisor has informed me that despite the original email they sent me, the company does work with customers to provide courtesies like additional parts where necessary)

Tldr - The prices on the chairs are great and the company WILL honor their warranty as written, but for even small issues expect to pay full shipping each way, which can be expensive.

FINAL NOTE: The customer service was initially unpleasant to deal with and very curt, but the managing supervisor, Annie, was incredibly nice and did a great job explaining things to me in a pleasant manner, once it escalated to her.

I ordered a chair off this site because of the great prices and discounts. When the chair arrived it was somehow broken. So I immediately contacted them and they told me to send a picture to their customer service detailing the damage. So I did. In the mean time I did my research on the company which I did not do before buying the chair. This had me worried. The number of negative reviews, especially from several years back had me thinking I stupidly gave my money away to a company that sells you broken chairs and doesn't cooperate to fix it. A few hours passed and I received an email from them stating that the damage must have occurred from fedex as the chair left their warehouse in perfect condition along with providing me a new tracking number for a new chair. I did not have to even send the old one back as they suggested donating it when I have time. The new steelcase chair arrived in perfect condition a few days later and was fully operational.

I think it's important to remember these chairs are refurbished chairs and I wish they were a little more upfront about that in their advertising. To be honest, I didn't notice it was 'open box' on their site (as it's kind of hidden and not stated clearly), but I would have been happy buying a refurbished model anyways considering the discount. I'm suspicious that the chair didn't break because of fedex as I feel it would be difficult for them to break something that's properly packaged, and that it's something that went unnoticed in the quality control stage at their warehouse. However, if the previous reviews from a few years back are true it seems that they got their act together as reviews like those were probably hurting their business. Based on my experience, if you are unlucky enough to be sent a broken one, they will send you a better one.

Had a problem with a chair that was ordered and they were very helpful and quick at responding to fix the problem.

The website was easy to use. Shipping was fast. All email questions were answered the same day. Customer service made sure I was happy with my order!

We received an office chair that was broken. Madison Seating has offered to send a new chair to replace it. My issue has been resolved. Thank you!

We have brought lots of furniture from MadisonSeating furniture store over the years and found them to be very friendly and helpful

We ordered 16 office chairs for a considerable discount and two were broken. They offered to replace them and were very accommodating.

Had an issue with the first chair they sent me, so I contacted the support and they replaced the chair free of charge.

Was not satisfied with chair and Madison Agreed to send me a new chair at no cost additional cost. Very good follow up and customer service.

Do not even try with this company. Inflexible, unhelpful, and rude customer service. I will never purchase from them again.

I received a chair that was damaged. Customer service has stated they will send a replacement. I appreciate the quick response.

The worst customer service EVER! Do NOT BUY. They shipped only 2 out of 4 chairs, and they haven't responded!

I've purchased two chairs from them. They were both great value for money, and customer service was very helpful in resolving issues when needed.

Office chairs are expensive, and Madison specializes in refurbished chairs and a fraction of the cost for a new chair. Solid business model, and I (obviously) knew that I wasn't going to get an original, like-new chair for 85% off of retail, but I took my chances with them. My chair arrived 3 weeks late, but was well packed and looked new mechanically. However, the fabric is noticeably lower quality than the stock OEM weave and the chair padding was not up to OEM par either. I've used this exact chair at my company for years, and I know how it should look and feel.

I left a 3-star product review on their site stating basically what I just posted above--that the chair mechanics looked great, but that the refurbished padding and fabric were both really poor quality compared to OEM, and that the fabric swatches they have on their own site didn't match the poor quality fabric I received on my chair. They edited my 3-star review and removed the information I described regarding the fabric and padding. They also changed my product review to a 5-star review, which is deceptive and unethical in my opinion.

In fairness, after posting an initial 1-star review here, customer service contacted me and assuaged me a bit, hence my reason for bumping to a 3-star review here. It's not worth the time, cost, and hassle of returning, even after she generously offered to waive the restocking fee. It's just not worth the hassle for me. For the price it is not a bad chair per se, and I will probably get the padding replaced and reupholstered with better quality materials at some point, since the chair frame, levers, and hydraulics are actually in pretty solid shape. That said, had I seen this in person first, I probably would not have purchased it, especially since I now know that they censor and edit product reviews on their own site. Would I buy from Madison again? Probably not.