Madisonseating

I ordered a chair and it came with a broken part. I sent an email explaining the problem and I got a response within 2 days offering to send me a replacement chair without needing to send back the broken one. It was a good solution because shipping it back before getting the replacement would have been a big hassle. I am pleased with the experience.

Madisonseating rocks! I have been a repeat customer with Madisonseating for over 8 years. During these years, my company has been expanding and we were in constant need for office chairs. We have been purchasing the Herman Miller Aeron chairs and Steelcase Leaps for our new office spaces. The chairs are always purchased at well below the market value and arrive in pristine condition. We recently had an incident where an employee was using the chair as a ladder and broke the armrest off one of the Aeron chairs. Madisonseating immediately helped us with the repair under their warranty coverage. They respond quickly and promptly to all our emails and have a friendly and professional staff. I'm currently redoing my home now, and will most definitely be buying my new home furnishings from these fine folks as well. Awesome products! Awesome Service!

Placed an order. They said 10-14 days for shipping and they would email shipping information within that time period. A week went by and no communication, so I decided to check in for an update. Received another generic email saying 10-14 days and they would email shipping information. 14 days goes by so I email again. Now I get another email telling me there is a delay and it will be another 2-3 weeks. For a used chair they supposedly have in stock. I'm canceling my order.

All I can say is Run Run Run as fast as you can. This is the worst company I have ever dealt with in the 15 yrs that I have been shopping online. I placed the order, that went great, then delivery that was a nightmare they want and expect for you to inspect your shipment on the curbside where it's delivered to before you sign for it. For us in our area it was hurricane season, raining terribly and madison seating still expected for us to stand in the pouring rain to inspect the shipment. Long story short found some damages and we refused the shipment. Their customer service is the worst, they act like they are a big company and they have like 2 people working there.

I have been a fan of Madison Seating since I first found them online. I have been able to outfit my business office furniture with them at a great value and in a timely manor. I am looking forward to the next time I have to redecorate so I can use them again.

I ordered a refurbished Haworth Zody chair from Madison Seating, which would have been more than $1K new, but they were selling it for under $300.

It's a great chair, and when I had issues with it, they were fast, courteous, and able to solve my problem quickly.

I will say that when they say 10-14 days shipping, it really does take that long. My product went from ShipReady to being delivered in 1 day.

Chair was faulty (rocking back and forth, made a loud popping noise every time) so instead of making me send it back they sent a new one. However, to receive the new one they required a review to be posted at this site, even wanting proof of the review. Received the second chair and had the same exact issue. Contacted them again, they required both chairs to be sent back for refund. I appreciated their willingness to make things right and understand they cant keep sending chairs out at no cost, however it appears the chairs they are sending out are faulty. They are very responsive.

I am very happy with my chair purchase from Madison Seating. I called them to go over the details of the chair I wanted to purchase and the staff was very well informed and I ended up placing my order over the phone. Initial shipping time to actual delivery was a little long (nearly 15 full business days). The chair was in good condition, but I nboticed right away that something didn't feel right. There was a very noticeable popping noise as my weight shifted; hardly indicative of the high-quality chair I was expecting. A quick note to Madison's Customer Service and a return shipping label was provided. As soon as it was picked up, a replacement chair was on its way. The replacement arrived in just 4 business days and it is perfect. No more noises or creaks. I'm so happy with my chair and their service. I will definitely be back!

I ordered a table and chairs from Madison Seating. Since I live in Canada, the shipping wasn't free, but was supposed to be $150. The chairs were backordered 2 months (which they had no intention of telling me until i phoned wondering why the chairs didn't arrive with the table.) I changed the chairs on the order, but instead of changing the order, they created me a new order and charged me an additional $75 shipping.
Customer service reps were rude, and could care less that their automated system was charging people additional charges without warning. Additionally, tracking numbers were never sent, as promised, once the items were shipped.
All in all, dishonest company that seeks refuge behind their phones knowing that they don't have to put faces to the names they deal with. Stay away.

The company is legitimate, and sent the correct product. However, plastic piece for the arm adjust was broken, and from the looks of it, I'd have to send the entire chair back to get it replaced. I'm busy, I just don't have time for that, and am just 'dealing' with having to use a wrench to adjust the arm on the chair.

We ordered a computer chair from Madison Seating recently. Upon arrival, it was determined that the chair was damaged in transit. We were offered a courtesy discount to keep the chair as the damage was simply cosmetic. After assembling the chair, we again found that the back of the chair did not remain in elevated position and instead slid down, and also the chair was incredibly low to the ground. Our ultimate decision was the send the chair back, to which the customer service team accepted the return, no questions asked, and refunded us without hesitation. Although this particular chair did not work out for us, we will certainly use this vendor for future office seating.

Horrible customer service. I ordered a display cabinet online. It took forever to be delivered and when it was it was damaged so I took pictures and refused delivery. Then I immediately submitted a request for return. When I was not issued the return number that I was supposed to get, I contacted customer service and they told me that they were working directly with the delivery company and I didn't need to worry about it. After waiting several weeks to hear back from them on how they were going to resolve my return, I filed a complaint with my credit card company to dispute the Madison Seating charge. At that point I finally got an e-mail from Madison Seating, but still no resolution. I never heard back from Madison Seating, but several weeks later I got a notice from my credit card company that Madison Seating had issued a refund.

I have ordered from Madison Seating twice. The first time I ordered a home office chair from Madison, I was so pleased with the quality and price that I ordered a second time for my school office. My chair is top of the line and practically new, but cost so much less than the normal retail price, and less than any other used seller, too. At one point I had a hiccup with my second order, and Madison Seating's customer service team addressed the matter quickly and fully. I was very pleased!

My experience with Madison Seating has been excellent. I have been ordering for several years now and haven't a thing negative to say about the customer service. I appreciate the service that I receive from each rep that I talk to you. The pricing is good and also the quality of the items that I purchase and receive items in a timely order.

I recently ordered a Steelcase chair from Madison Seating. Unfortunately, I received a defective chair, which one of the arms is not adjustable for its height. I immediately contacted their customer service via email. They responded promptly and sent me a replacement of the set of the arms. This replacement looks good. However, my problem again was that I couldn't unscrew the arms on my chair, so I contacted the customer service again to get some help. They really cared customer's satisfaction, so they provided me a courtesy offer and promised me to send me a new chair for free. I am satisfied by their fast and nice customer service to resolve issues on my item. Thank them so much for all their response.

10 year warranty is a fraud. These guys claim a 10 year warranty but my chair broke after 3 months and they don't stand behind it. Make sure you google search madison seating before purchasing and you will see all the negative reviews. These guys are a fraud

Hello, I have bought 3 office chairs with madisonseating: 2 knoll life and one humanscale diffirent. The prices a great, the shipping is not super fast but products are very well packaged and you can track your delivery, and the support is fantastic: I had a problem with one of the chairs shortly after delivery and they offered a simple, convenient and fast resolution.

I have ordered several office chairs from Madison Seating at incredible savings. The chairs were ordered for employees with back problems and they have been very effective at relieving the problems. I will be ordering again.

Our Company ordered 40 Allsteel Acquity chairs from Madison Seating. The sales experience was very positive and the chairs were delivered directly to our suite on time and in the in the condition as promised. Two of the chairs were badly damaged during shipping and since receipt of delivery, we found 4 additional chairs do not properly work (they will not move up and down). I reached out to customer service and they have agreed to ship replacement chairs to us at no additional cost! We will definitely consider ordering from Madison seating the next time we need office chairs.

I purchased a refurbished freedom chair, which i was replacing one that i purchased originally for over $1,000 - madison seating's price was about $200 - there was a slight blemish, if you really look for it, but other than that it was a brand new and perfect chair.

I ordered a Steelcase Leap V2 office chair, which was delivered within 3 days of ordering (with free shipping, no less), which I thought was pretty impressive. I quickly discovered that there was an issue with the chair, so I reached out to customer service, and they immediately offered either a partial refund or an entire chair replacement – I didn't even have to ask!

Madison's customer focus blew me away, and I couldn't be happier that I chose to purchase my chair from them. I've already told several friends to buy their office chairs from this company, and I will continue to recommend them to anyone who will listen.

The Herman Miller chair was delivered quickly, only a few days after I ordered it. And Madison Seating's price was very right for a unit of this quality. The chair was well wrapped in the sturdy box. The few pieces of it fit together easily. It was just a few minutes from hauling the box up the stairs to my apartment, opening it, assembling the chair and adjusting it to me until I was sitting on it at my desk. I love my chair. It's classy, comfy and cool.

I have purchased from them a few years ago and again about a month ago.
We purchased over 10 chairs from them and one of the chairs unfortunately had a broken piece. I contacted support and they are going to let us keep the broken chair and they are sending a replacement free of charge!

The chairs are at a great price and perfect condition!

Will definitely purchase from them again!