Madisonseating

Outstanding service. The chairs we have purchased through Madison Seating have been exactly what we've expected, and we're very happy to have found such a great source for our Steelcase products.

BTW... we have had to return one chair, and the Madison Seating team was awesome. The financials were cleared up fast, and the replacement was sent in very good time. Nice work to the Madison Seating Customer Service group!

I placed a order with Madison seating. Joesph was just a doll! He guided me through every little step of getting my order in. It was for only 1 chair but he spent plenty of time helping me out. I was shocked how helpful and knowledgeable he was. I would never go anywhere again for all my seating needs.

The first time they shipped the chair it had a back that was larger than the seat. They would not send a return until after they received the wrong merchandise. They sent the replacement and you still cant get the back to install. You would think they would check merchandise to ensure it works correctly, especially when it was already returned because it did not work!

I purchased a $550 Aeron Chair from Madison seating. This is the third Aeron chair I have purchase in the past 12 months. When I assembled it, the screw that holds the lumbar cable in place snapped off as I was screwing it into the frame. I was installing the screw by hand and the screw was at less than "snug" pressure when it broke. This broken screw negatively affects the functionality of the chair. With the broken screw one cannot adjust the arm rests without removing both the back of the chair and the seat of the chair. Madison seating refused to stand behind this chair. They told me that the only way to get a refund is to return the chair without a broken screw -- but that cannot happen. Madison Seating is an awful company that does not stand behind their products, and they gave me no practical way of exchanging the defective chair.

Very disappointed. Ordered from another country, when the chair came, I find that this is not a new chair leap and refurbished. Painting of the back is made not qualitatively, also cheaper fabric is not pleasant to the touch. At that nowhere on the website do not specify that the chair is not new.

I ordered an office stool from Madison. Unfortunately, the factory shipped an office chair instead of a stool. When I contacted Madison Seating, customer service immediately ordered another stool. I have my office stool, and am enjoying the garden as I do my office work. Thanks for the help, Madison.

Do yourself a favor, Don't use this retailer. We bought a Coaster Roll Top Desk, sold from Madison Seating. They expect you to hold the shipper there until you open the package and inspect all the items. I wish I would have done that. I would have sent it back IMMEDIATELY! There were obvious manufacturer defects, which the retailer, Madison Seating would not acknowledge, nor would the manufacturer. After construction, there were other issues, which I am now stuck with. I would NEVER use this retailer again."

Purchased a Leap office chair from Madison Seating. The price was the lowest I could find and the order was filled immediately. I received the chair with no damage. I was completely satisfied and would definitely check with Madison when shopping again.

I ordered a Herman Miller Aeron chair for my home office. It was marked NEW, but the site explained that it was not in the original box. The price was excellent, and the chair was shipped within a day or two of being ordered. It arrived in perfect, NEW condition. I am very pleased with Madison Seating and would use them again.

I ordered a new office chair from Madison Seating for my office. It arrived with a broken seatback likely caused while shipping but otherwise was in great condition.

I reached out to customer support to ask for help and they responded really quickly. They were super understanding and helpful and quickly had arranged for a new chair to be sent to me free of charge. I really appreciate the great customer support.

Third chair in a row... arrived used and BROKEN. Lousy customer service. Refused to change it (they actually told me to try to rebuild one good chair from two broken chairs). BEWARE -- you are buying a used chair! FRAUDS!

I have owned a Steelcase Leap V2 for about 6 months and have had the arm rest fail along with the chair base. I reach out to their customer service and got a quick response and am currently being assisted by them to facilitate a replacement chair. I appreciate their swift and thoughtful response.

Misleading in Purchasing an Aeron Chair - What does "open box" mean? Used? Floor model? Returned? The shipping label was created, delivery date estimated to be 2 days later, I received it a week later... not sure why they psych you out like that. Chair arrives, no assembly instructions with Posturefit, so YouTube it is that helps. The chair is obviously used as it has marks and dings and smells like the inside of a Fiesta on a used car lot. I'm fearful of keeping this thing as it sounds like if I were to have issues 3 weeks+ down the line this could get pricey and problematic as there's no Herman Miler serial number, just one from Madison Seating. I've owned several Aeron chairs and haven't had issues with them, but depending on what Madison Seating is selling, I am concerned based on these other views...

I was determined to purchase a Herman Miller chair without spending over $1000. Low and behold Madisonseating provided the perfect price for exactly what I was looking for.

I suffer from extreme lower back pain. I called in regards to this particular product line and the representative took his time going over all of the details and features that would suit my particular needs. With his help Finalizing my purchase for the Aeron highly adjustable chair with the posture fit was a no brainer. It arrived within the 10-14 business day delivery time frame as promised and I honestly couldn't have been more excited. Although its advertised as an open box special, my chair arrived in MINT condition. The representatives are always a pleasure to speak with and they always respond to all of my emails almost immediately.

Bottom line, if you're looking for a great office chair at an amazing price Madisonseating is the place to go.

I placed my Zody (by Haworth) for $299 in the middle of Pandemic. I received an email confirmation about the shipment delay about 14 days due to Covid-19 quarantine. I have received a shipped confirmation notice in 10 days and ground shipment arrived in a nice package. It was great price for Zody chair which I use in office for 5 years.

I noticed back support was not straight and it was not supporting forward tilt. I sent an email regarding the issue then the have asked to send pictures. Customer server has given two options whether the replacement or refund. Customer service was genuinely handled the concern.

I love my chair! It arrived in perfect condition. The customer service was excellent. I was a bit nervous ordering a chair that wasn't brand new in the box but the person I spoke to at Madison answered all my questions and assured me that I would receive a great product.

Ultimately I am very pleased with the service I received from Madison Seating. The first Criterion chair they sent me was faulty (wouldn't maintain its seat height), and I was encouraged to return it via FedEx (paid by Madison). I was slow to make this happen (truth be told) and by the time I got around to it, I was unable to disassemble the chair as advised (simply would not work). After further consultation, the company agreed to send me a new chair without having to return the original broken one. I was extremely grateful. My new chair is working beautifully, and a fabulous chair it is: comfortable, sturdily built, attractive, and wildly affordable (given the discounted price). Thank you!

Please please... don't ever buy from this business
I bought a chair from them which was defective... and they never responded to my complain when I file a complaint with BBB they responded to me saying why I went to BBB and they won't approve the warranty
Save your self some trouble and stay away from this merchant

I got my Hermin Miller Office Desk Chair Armless.
Fast Shipping, Nicely packaged.
The price for the chair was unbeatable.
I couldn't find it for that price even on Ebay. Really Quality Chair. Brand new condition.

I purchased the Leap Chair V2 by Steelcase on 11/17 and it arrived a little over a week later. Unfortunately, when I took it out of the box, there were a couple of pieces of plastic in the bag holding the chair part that indicated something broke in transit. Once I assembled the chair, I discovered the plastic piece that connects the back of the chair to the main frame was broken. I took some photos to share with the business and they responded right away. They're now going to send me a new chair without requiring me to send this one back. I appreciate the swift and helpful customer service.

Received my Aeron chair on time and delivered as instructed.

Had two (2) little scuffs on the frame - not a big deal, as this was Open Box - don't think anyone else would notice.

Great value

Installation was a breeze, as Customer Service advised.

Love the Sapphire Blue color.

Couldn't be more pleased. Just wish I had bought my first Aeron chair from them!

I was shopping for a new desk chair since I've been working from home for several months and my old chair was killing my back. I read good reviews on the Steelcase Leap V2 chair and Madison Seating had the best price I could find. When the chair arrived, I was not disappointed in the comfort, but unfortunately it was uneven and had a severe wobble. I contacted Madison Seating for warranty service and their reply surprised me. They told me they would of course replace the chair, but on top of that, they would send me the new one before I had to send back the old one. This was great because even though the chair is wobbly, I can still use it until the new one arrives. I also already turned the old box into a fort for my 2-year old so I can send the old chair back in the new chair's box.

I recently purchased a Steelcase Leap V2 from Madisonseating. The chair was damaged when I received. I contacted the customer service. They responded very quickly and offered a new replacement. Very happy with the purchase and service. Will definitely come back and strongly recommend the company.