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Washington
10 reviews
3 helpful votes
Follow Dustin J.
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I had a problem with false emails. Their answer was that it was impossible for their service to do what it was clearly. Their email replied to my request to look at the sender's and got an answer that the sender didn't exist at the time. It then forwarded me to their web site.

I do not do business with people like this. I reversed the payment on my credit card for my membership.

Definitely don't us them!

Date of experience: April 21, 2016
Canada
1 review
4 helpful votes
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Scam
October 13, 2017

This site is very dishonest. High percentage of scammer ( Russian or Nigerian) profiles, plus a very high number of faked accounts that I assume are created by a match.com bot. The same 3 line profile is repeated over and over and over with different phitos. Stay clear and don't waste your money

Date of experience: October 13, 2017
GB
1 review
3 helpful votes
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I terminated my membership of this website some time ago and they will not take my profile off. Consequently I receive interminable emails telling me someone has viewed my profile, added me to their favourites etc. I have asked and asked for it to be taken off but to no avail.

Date of experience: June 11, 2011
Colorado
1 review
1 helpful vote
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I used match for a little while, I had a deal on a 6 mo. Subscription but stopped using it after 3 months bc I got back together with my ex bf. I didnt/forgot to turn off auto renew and I was charged double what I originally paid 6 mos later. I immediately tried to contact match but there was no phone # at first but after writing an email a message popped up w the #. I opened a dispute w my credit card and also called match and asking for a refund, at first she offered me about 60% of the total charge, I gave a very assertive no and told her I wanted the whole thing refunded! She put me on hold for a minute but came back and told me I would get a full refund. All it took was one phone call. After seeing all of the bad reviews I wanted to get the word out, they gave me what I wanted!

Date of experience: September 30, 2017
Canada
3 reviews
13 helpful votes
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I was only on the site for one month and in that time I was contacted by three scammers. They put up fake profiles and when you contact them they're good at responding back with texts and emails claiming they have good professional jobs. They even call you from a local number but the give away is they have an accent. They will claim they're Italian or from Vienna and they're most likely Nigerian scammers. They will put off meeting you with job excuses and eventually they ask you for money. They are very good and it's a very sophisticated scam. Report them to Match right away so their profile can be taken down. DO NOT SEND THEM MONEY.

Date of experience: March 3, 2018
New York
1 review
5 helpful votes
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No refund policy!
March 20, 2015

Match.com is a total scam!
Be ready to call them as soon as u subscribed to cancel your membership that u wont be change after renewal! Because once they charged you there policy is no refund policy! I live in NY and im shocked that yesterday the company charged me 88$ for the next 3 month, today i noticed it and called them up to cancel and get a refund and they basically told me to $#*! off. It is outrageous that they wont give me no full no partial refund! Their response was- You've been using our website for a DAY!. WTF. So charge me a dollar for it and give me the refund of 87$, will you? Nope, no refunds. I would love to see where the ratings are coming from that Match.com is the number 1 dating website? Im a customer and im not satisfied w matches and customer support and there is no Yelp or Zagat to rate it

Date of experience: March 20, 2015
Netherlands
6 reviews
1 helpful vote
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Match Dating is an excellent way to meet new people in your community. You can be matched with other singles or simply search the site for a new match. I've been using Match Dating for over a year and am very pleased with it. It's simple to use, and all of the other members are friendly and interesting, making it simple to meet new people.

Date of experience: February 23, 2023
New Jersey
1 review
7 helpful votes
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Absolutely horrible customer service! I was auto renewed without any notification! I have disputed the over $50 charge for one more month! No desire to have another month. I will be sure to tell any one of my single friends to Steer Cleat of this horrible company with deplorable (at best) customer service!

Date of experience: January 2, 2017
Illinois
1 review
6 helpful votes
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Lying about age
October 9, 2016

I have emailed Match 3 instances of where women have shaved 4 to 5 years off their ages., and all Match has to do is check their own records to see that this is the case. Yet these women are still active on Match. Money over integrity nd I m sure thst men do the same. Beware,

Date of experience: October 9, 2016
Missouri
1 review
3 helpful votes
Follow Kitty H.
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Although it is not a big money, to be careful of your subscription cancellation as no one like their money be stolen. First, check if there is a confirmation letter for cancellation to your mailbox. Keep it. It can be used as evidence when there is unauthorized charging in the future. Second, is it weird that you cannot remove your card information from the website? If you cannot remove it, the bank will always pay if match think you still have a subscription.
I have been suffered 2 times strange charging from this website, and is my reminder to you.

Date of experience: April 18, 2016
France
1 review
3 helpful votes
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This theiving group.
February 8, 2022

I left the over 50's French branch of this organisation last year and they are still stealing money from my account every month. They now want me to phone them, AT MY EXPENCE, to try and sort it out. Several emails to them and still no further forward. Once you profile has been set up the company has virtually no on going charges to maintain your account so it is all straight profit for them

Date of experience: February 8, 2022
Nevada
1 review
6 helpful votes
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This is the epitome of taking advantage of people"s emotion. Do believe all of the complaints you read posted by current and former users of Match. Com. DO NOT BELIEVE the false stories and advertisements that this company throws at you. Or, spend the money and find out for yourself! They should be prosecuted for false and misleading representation...

Date of experience: August 14, 2017
Illinois
1 review
4 helpful votes
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I wanted a refund my subscription for the two months that I did not use. Thank you. This service is the biggest joke and rip off that I have ever encountered. I would never recommend this service to anyone. The fact that I paid for months that I will not be using and I can't get that money back. It is such a scam service

Date of experience: March 29, 2016
New York
1 review
5 helpful votes
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I just called Match.com customer service to request a refund because they renewed my membership without sending me an email saying that they were going to do that. I spoke to Andres and to his manager Wilson R and they both refused to help me. They were both extremely rude and didn't want to hear what I had to say. Match.com has the worst customer service ever and they don't care about their customers. I will never recommend this site again becuase they just want our money.

Date of experience: November 12, 2015
Canada
1 review
1 helpful vote
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March 18,2023
April 20, 2023

My elderly parents were kicked out of this restaurant while having to wait over an hour for their table. My parents were then given a table right by the pool table and while my father went to take his insulin my mother ordered some drinks and saw that a table had opened up around the corner away from the pool table. She asked to be moved as she felt unsafe around the pool table. Long story short. They were kicked out and forced to pay for their drinks that they hadn't even drank! My mom is so upset still after a month. They have been going there for as long as the place opened. I go with them and they know my parents by name. I can't understand how the staff on that night handled this so poorly. I will never go back.

Date of experience: April 19, 2023
California
1 review
7 helpful votes
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This site is scam, group of photos, and no women behind, the admins serving the program reply to your massages and texts. Sometimes the program responds by clashes answers, they steal your money, non honest, the government should shut these sites off

Date of experience: October 26, 2019
Washington
1 review
3 helpful votes
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Dangerous
November 2, 2015

I had been on the site for about 9 months and had more interests and likes from scammers than real profiles. My account was hacked by a scammer. I reported a scammer to their customer service and they did not remove their site.

Date of experience: November 2, 2015
Arizona
1 review
1 helpful vote
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Not worth it
March 31, 2023

They work hard to get people to subscribe but honestly once they get a sign up, they pretty much disappear. I expect as my end date approaches i will again see recommendations to whet my whistle for another 6 months. Fool me once...

Date of experience: March 31, 2023
AE
1 review
4 helpful votes
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Caught a fake wink
September 3, 2015

Curt44 winked on 08/31/15, so I sent a response email. About 3 days later the email is not read and he showed up in the search as not active for over 3 weeks. I am disappointed and disgusted in this site. I believe many of my matches are folks that are no longer active

Date of experience: September 3, 2015
Arizona
4 reviews
32 helpful votes
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Dating service.
March 18, 2018

I am a first time Trier. I have been on for two months. I have been contacted by two women and after a couple of letters back and forth, one wanted me to "Buy " her time for her cell phone so she could talk to me straight away. (First RED flag.) The next one said that she was enroute to "Turkey" for a contract she has been working on. When she was supposedly at J. F. K. Airport, she sent word that her reservations were screwed up and needed three hundred dollars to fix the problem. (Not sent.)
Then she again sent word that she was in Turkey and needed another three thousand dollars to rent a sewing machine. When I refused, she stopped sending me anything and I haven't heard from her since. Then I met a third lady and so far it seems to be going good. But only time will tell the full story.

Date of experience: March 17, 2018

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48