How would you rate Match?
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Washington
1 review
6 helpful votes
Follow Doc J.
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What a joke
February 20, 2017

Worse potential dating site ever. Scammers everywhere. I put out an amazing profile with 26 pictures. I am a successful, fun, honest guy. I get all kinds of emails and interests that are just drama and games. I am so done with Match

Date of experience: February 20, 2017
Wisconsin
1 review
3 helpful votes
Follow Tim E.
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I had the same poor excuse for customer service that this company stands behind company policy and the fact that you click or didn't click a button when you signed up. That was not my problem. The auto renewal feature is a good feature and I have not problem with that. My issues is that they do not warn you about charging your account. I got no notice except from my bank informing me of the overdraft caused by this charge. That is a problem. I get so many junk emails from this company on a daily basis but they can't send me one that says I am getting charged tomorrow for a renewal. Poor customer service for sure. I will never use Match.com again. There are too many free sites to use now which is why I quit using Match.com in the first place.

Date of experience: September 29, 2014
Texas
33 reviews
126 helpful votes
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I disliked this site at first because I thought it was full of tools and rude guys who just want in your pants instead of a relationship/future. However, I can't say I hate this site because I met the love of my life on it. 4 years later, looking back on the experience, I can't complain. Even in life, you always have to go through people to find the best ones. The only difference is you have to do that online. I think it is worth it, but try subscribing when there are deals!

Date of experience: August 29, 2018
Texas
2 reviews
10 helpful votes
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I have contacted Match.Com in regards to a charge on my account. When I signed up told them I wanted a three month subscription and no longer paid a higher price for three months than six to make certain I would not have this problem of Automatic Reinstatement. I was wrong they have charged my account. Talked to Customer Service, Supervisor, and my credit card company which went on line with me to them to no avail. I agree with all of these comments of past subscribers. I read about using a prepaid credit card before I signed up but did not want the inconvenience am so sorry now that I did not. Am going to the Dallas News now.

Date of experience: February 16, 2016
New York
1 review
5 helpful votes
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Match is the worst of all. They dont check backgrounds, pictures, jobs, People dating there usually lied about job, status, education, pictures. Customer service is terrible too, they dont know anything, the confuse your emails, and its a waste of time to call them. I had to fight with my credit card because match customer service is worthless.

Date of experience: May 13, 2020
New York
91 reviews
225 helpful votes
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While I am sure that there are a lot of perverts and weirdos out there, I think if you use common sense (such as meeting for the first time in a public place, during the day, and letting someone else know where you are going to be), match.com can be a great place to meet new people. I have only interacted with genuine people on the site and never got "fake winks." For new members, search for a discount code before joining. I think I paid $15 a month for a 3 month subscription. I didn't meet anyone on the site, but I also encouraged my best friend to join and she is dating the person from the first date she went on! They are very cute together.

Date of experience: October 13, 2011
Arkansas
15 reviews
60 helpful votes
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When I tried Match a few years back I would get all kinds of messages come to find out they were all fake. All had been generated by Match itself and were done to keep people paying for the site. Match was of course sued over this. So I would just stay away from this site. I am not sure anything has changed.

Date of experience: July 5, 2018
Alabama
195 reviews
359 helpful votes
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Expensive...
October 30, 2018

Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.

Date of experience: October 29, 2018
Oklahoma
1 review
4 helpful votes
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The site is ridiculous. No one looks you up you have to purchase a lot just to get notice. Plus most of these profile are old or they can't reply to cause they haven't purchased anything to get back to you. No one really sees you and you wasted your money on it. The only thing you can do is make a free profile but that's it. Everything else coast money. So I give this site 1 out of 5

Date of experience: May 27, 2016
GB
2 reviews
2 helpful votes
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They have now taken 4 months payment off me and I cannot get onto this site, absolutely ridiculous, when I email them they will not solve this problem, and just seem more interested in taking money from me, unacceptable...

Date of experience: July 3, 2023

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48