website thubmnail of Match
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Illinois
3 reviews
4 helpful votes
Follow Me M.
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A Totally Failed App
February 18, 2023

They just redesigned the mobile interface - it's a total failure! Clearly, they didn't do extensive testing and get feedback from users. It's time to get rid of Match. Given what they just did with the app, they demonstrated gross incompetence and that they don't give a damn about their paying customers who keep them in business. Close this site down! It's passe as a has been.

Date of experience: February 18, 2023
Massachusetts
1 review
3 helpful votes
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Hello,
Am writing my first review based on dealings with Alexander, Employee ID ******* at Match.com. He was polite but extremely unhelpful and sounded almost like a robot. Additionally he allowed his staff to be rude and did not even apologize when I mentioned how rudely his staff had treated me when I asked to be transferred to a supervisor. Match.com STOLE money from me and Alexander did nothing to fix the situation. He acted like a puppet instead of a supervisor. I'm not sure of the qualifications needed to work at this company but they should be raised.

Also did not meet anyone and was not matched with anyone that fit into the (BROAD) specifics I had input

Date of experience: November 9, 2015
GB
1 review
2 helpful votes
Follow Dave S.
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Most of the profiles on this site are fake. You will receive lots of "visits" to your profile, "winks" too sometimes as soon as you sign-up for a trial. However you cannot see who these people visiting your profile are until you pay up. Then, it all stops. All this activity is automatically generate and won't be genuine prospective partners.

Date of experience: September 6, 2013
New Jersey
3 reviews
36 helpful votes
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My profile was up a little over two months, from June 14,2014 to August 21,2014. I just received the automatic renewal for $204.54 which is very sneakily employed, I might add. I called to request a credit as my profile had been taken down and I thought I had terminated my account on the site. Stupid me, I thought they would deal fairly with me.

They recognize I did not use the site, their policy is they do not issue credits. So, I have paid over $400 to use a site for less than three months with no hope of recompense.

Date of experience: July 20, 2015
Ireland
2 reviews
6 helpful votes
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Full of fake profiles at least 5 different women asked me to send money to pay for things like cancer treatment and children. Match took almost 140 euros from my account for 6 months. Customer service is the worst I have ever seen. Lots of fake profiles and fake photos. I can count with one hand the amount of real members that got in touch with me. Some of the girls that got in touch to con me were from Russia Lebanon and Latin america.so don't waste your time.

Date of experience: August 11, 2015
Texas
1 review
5 helpful votes
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I recently called them to get a refund because I had only signed up for a 3 month stand. They said all they could give me back was $8. What a rip off. Every other company I have ever worked with have given me a refund if it had just been taken out of my account and I was going to cancel my membership. Match.com customer service would not budge. RUDE!

Date of experience: August 19, 2016
Washington
1 review
1 helpful vote
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Horrible
January 15, 2023

Very few matches that met my requirements. Constant offers to "upgrade" to see better matches. When I cancelled my account I was suddenly matched with 2 people, one of which was an obvious bot asking about my experiences and the other looked legit - however it was deleted after 3 hours.

Date of experience: January 15, 2023
Illinois
1 review
6 helpful votes
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Mixed bag
February 28, 2015

I would have to say my experiences on this site are mixed. After learning how to sort through the scammers and fake profiles, and sending out a lot of emails that were not responded to, I did manage to get quite a few dates. These went really well at first and I was even in a brief relationship, but most of the women seem to have various types of mental health issues that take a while to manifest. It has been a roller coaster of getting my hopes up about someone only to find out that there are barriers due to underlying "issues" that they have. This is not the site's fault but may be endemic to the types of people who tend to use it. The old fashioned way of finding dates, ie. Getting involved in some type of activity and meeting the people who are interested in that which you will then have in common, may be the best approach after all.

Date of experience: February 28, 2015
Florida
1 review
0 helpful votes
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Waste of time
December 4, 2022

I accidentally subscribed to this site and was unhappy to hear they do not grant refunds. Even if you try to cancel, your account (and your money sits there. All they will do is not auto renew the site. I received one response to a message and after a short conversation, they stopped responding with no explanation. The people who the site allegedly matched me with invariably had at least one or two items that violated my preferences. To say that the majority of the members were unattractive would be an understatement. Apparently the people setting up the matches have difficulty reading the English language because most of them took only a cursory glance to see they were not a match. Save your money because if you sign up they will not refund a penny, even if you notify them withing days of your dis-satisfaction. The format of the website is clumsy, confusing and hard to follow.

Date of experience: December 4, 2022
Florida
1 review
5 helpful votes
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They don't care about you. They lure you in with a promotional price and then auto renew with your credit card at a higher amount - much higher! But that's not the worst...

Ladies, there are scammers who are preying on women and try to get you to trust them and then they want money. Especially if you are a little older. Usually they are widows with a high income and a nice picture - but it's not real. They will put off meeting with you (in my case, boo hoo i'm a widow and haven't dated in 8 years and I need to get to know someone first) and then worm their way into your psyche with texts every morning and phone calls at night and words like I just want to love someone again... and then guess what they want. Money!

So I called match to report the guy and to see if they will do something since I never renewed they did but automatically but nope - they don't care - they've got ya. IMHO - try ANY other dating site but this. It's gross.

Date of experience: April 1, 2016
Indiana
4 reviews
23 helpful votes
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I had nothing but bad, I think its has bots sending me emails, I joined and paying member. Never had a email past the first email. If they are real ladies there, they are just as unfriendly as anywhere else online, I missed the scammers at least they are someone to talk to. Match also limits who I could match up with Useless website because of the ladies on it, so stuck up or what ever they are, I guess games, look good to make us guys want them and all they are are a tease...

Date of experience: June 15, 2011
California
2 reviews
20 helpful votes
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This company preys on vulnerable people and is awful. I created an account, spent time on my profile, and started to exchange messages with matches. The next day, I tried to log in and my account was blocked. I called customer service and was told they could not give me any information but had to "escalate" the matter. Two days later, I got an email from Match.com saying my account had been terminated, that they could not tell me why, and that they could not disclose any information without a court order. I called customer service again and got the same answer. Meanwhile, there are people who I actually thought I might like to meet (the whole point of the site) who I suddenly am blocked from meeting with. I reviewed the terms of service and I didn't violate any of them; I've passed multiple federal background checks for employment. Since they won't disclose any information about my account, I can't even find out why I was terminated or attempt to fix it. Avoid this company.

Date of experience: May 30, 2017
5 reviews
18 helpful votes
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No luck
September 25, 2015

Now, I have tried this site 2 rounds for a total of a year. They need to give you a heads up when you are about to auto-renew and spend $$$ but they don't. So keep an eye and put on your calendar so you can cancel before they take money from your account. With that said, I am an attractive, professional and haven't found many matches when I searched. Even the daily matches the send you - there are 11 and 3+ have no pictures. They need to hone their filters for a better user experience.

Date of experience: September 25, 2015
GB
2 reviews
2 helpful votes
Follow H R.
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They run scams to get you to sign up. I tried a free trial and had lots of messages then when I paid for a subscription I barely received any emails so seems like they gave extra exposure just to reel me in. The site is expensive and I met a real weirdo on it and complained to match.com who say they will look out for you if anything like this happens but they never responded when I reported the guy so it's all just lies.

Date of experience: August 29, 2013
California
1 review
1 helpful vote
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Everyone is complaining about you for your systems. I signed up for Match.com with their 6 month guarantee. After 6 months they kept charging my credit card. And you didn't send an email to inform that you get money from my account.

Date of experience: November 24, 2017
Texas
1 review
3 helpful votes
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No picture matches
August 22, 2016

For the past few weeks, my daily matches contain 3 profiles with pictures and 9 without. What is going on with the no pictures. I clearly state I don't want to see anyone without pics but that's all I'm getting. Didn't used to be like this.

Date of experience: August 22, 2016
Florida
1 review
8 helpful votes
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The scam artist I met on this site after only three days, was a very negative experience he wanted $20,000 USD. But the worst is that Match.com could care less. He actually is entitle to more privacy than I am. And a refund is out of the question. I will never go back!

Date of experience: September 23, 2015
Texas
3 reviews
8 helpful votes
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Been in and out from this website for about 2 years. In over 2 years, I am still seeing the same guy profiles there.
Some of them are real, some others... I am not quite sure. Some of them never responded.
NONE of them was even looking for relationships, just to hook up. If you are looking for that as well, this is the place for you. For a monthly fee, you can at least try. Beware of old pictures, men who lie about their age, kids and pretty much everything else, men who will get upset if you don´t... well, you know, on the first date...
After I realized that 99% of them were playing games, I decided to start writing a blog about it and put them notes.
Even when none of them are really worth keeping, I am pretty sure more than one lady has been upset, sad, disappointed and even angry at some of them.
We should start a forum and share experiences. It could be loads of fun.
Nope, this is not a serious place if you are looking for the real deal.

Date of experience: April 22, 2018
Arizona
1 review
9 helpful votes
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I agree Match is a scam.
October 22, 2019

I signed up for 1 year subscription. Wanted to cancel about 6 months into as very disappointed in site. I was told (by computer) that there would be no cancellation until renewal in another 6 months. Quit looking at site as very few results from my emails to women. Site kept asking if I wanted to "make sure she reads your messages".
Just wanted more money from me.
At my cancellation date I received notice from my PayPal account another year subscription had been paid. I entered a dispute with Match thru PayPal and it was denied, even with my copy of their notice it would be cancelled on that date. Yes, I should have cancelled my credit card with PayPal. I have now, Match will not respond to my email
Protest. Match has no integrity!

Date of experience: October 22, 2019
New Jersey
3 reviews
3 helpful votes
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I want to post pics that I am with someone else but I don't want to show the other person, won't let me crop photo or rearrange it. Paid $90 and the site keep asking for more $ since I'm Not giving more I am not getting exposure. Sucks. $90 is not $5 I should have the service. With so many bad reviews how sitejabber made them 2017 awards? I would delete that, it doesn't look good

Date of experience: June 19, 2018

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48