1,213 reviews
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Portugal
1 review
0 helpful votes
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Def NOT recommended
January 18, 2025

You may as well take your money and light a match to it! No pun intended. Horrible customer service. Do not explain anything to you, such as why you are being blocked/banned ( which I have read many people saying the same on these reviews!) I would recommend no one to sign up with this abomination of a website/service. Rude, incompetent, and horrendous customer service - they are just there to grab your money as most of these sites are!

Date of experience: January 17, 2025
Australia
3 reviews
0 helpful votes
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Thumbs-down for Match
February 4, 2025

My verdict after 6 months of using Match is: it's a total and outrageous scam. Bots and fakes and scammers - their task is to make you pay. If you can afford a paid dating site - use J7Match.com
It's an old and honest site with great reputation, you see what you pay for, their women are beautiful inside and out, all of them are real, you can see them and check up on all of them, they don't ask you for gifts or money and they are actually pursuing a real relationship. Match is a con company: you get instant likes and messages, but you can't see who writes you (most likely it's a bot, using hot photos of porn stars to seduce you) and they write you a misleading one-line nonsense.

Date of experience: February 1, 2025
Massachusetts
2 reviews
1 helpful vote
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Match.com scammed me
February 23, 2025

I signed up for the platinum plan and a month later while paying bills I found a charge from match for $209.94. I contacted match customer service, and they told me I had upgraded to their diamond plan, I told them I had not upgraded and wanted a refund for the $209.94. This is now two and a half months later and I'm still getting the run a round and no refund, they have told me 3X that they had issued a refund but that's not true, I haven't received a penny.

Unfortunately, the only purchase on my account is for a diamond plan

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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I'll tell you the top 3 worst. One wanted to sell crypto and download another app to FaceTime, the other wanted to text bomb everyday a lot of bull and the 3rd OMG! He literal told me he passed my photo and I should put another one up because it's not eye catching. I told him I don't won't to catch the wrong attention! He still kept going on about it. All he wanted was to sleep with me! I'm not paying to meet a lot of losers, I can meet them for free. I might need therapy after haha. I blocked the last one and ran!

Date of experience: January 17, 2025
New York
12 reviews
29 helpful votes
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Another scam
January 28, 2025

First off, they say you have 41 Lakes then when you go to look, you have to pay to see them for all, you know you could be looking at pictures of a 59 Chevy or the wreck of the Hesperus another rip off and besides all the women I seen when you browse Wallet built like a little boys they're all twigs under 100 pounds of built like a little boys nothing woman like about the middle wall with divorce soccer moms

Date of experience: January 28, 2025
California
1 review
1 helpful vote
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Match and OkCupid
November 27, 2024

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: November 1, 2024
California
1 review
0 helpful votes
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Horrible Experience with Match.com – Beware of Unjust Terminations and Zero Customer Service!

I would give Match.com zero stars if I could. I signed up for a paid membership, and within ONE WEEK, my account was abruptly terminated without any explanation whatsoever. No warnings, no no explanation—just suddenly locked out of my account. And to make matters worse, they charged me for the full subscription, but I can't even access my account to cancel it or request a refund!

It's impossible to reach anyone on the phone. I've tried contacting customer service multiple times, and it's like talking to a brick wall. They just take your money and disappear. How can a company that claims to care about its members treat paying customers like this?

Stay far away from Match.com unless you want to throw your money down the drain for absolutely nothing in return! Totally unprofessional and deceptive business practices. Save yourself the frustration and find another dating site that actually values its users.

Date of experience: October 7, 2024
Ohio
1 review
0 helpful votes
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Match.com used to be a pretty good site. But they are ridiculous now. I recently received 5 emails from 5 different people at Match. All in response to a question I had posed on Match.com They all responded and NO ONE helped. What a joke! All they care about is money. It's such a scam!

Date of experience: September 9, 2024
Canada
3 reviews
2 helpful votes
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Complete Nonsense
September 7, 2024

Recently they decided if you want to see more than 6 people on the search page you have to now pay to see the full list. It wasn't like that earlier this year. It wouldn't be so bad but their lowest price is $50 US and since I live in Canada it's about 60$, you're joking right? I have to pay 60$ just to see the entire list I was able to see earlier this year for free? It used to be a good dating site but now it's just garbage, at least every other site/app I tried they don't say "Oh you want to see the entire list? You have to pay"

Date of experience: September 7, 2024
Georgia
3 reviews
3 helpful votes
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Another scam
August 27, 2024

Yet another dating site that scams its clients. I signed up and paid for a month at the Platinum level. $59.99.
Completed my profile, posted photos and did everything I was supposed to do. Didn't get a SINGLE reply. Messaged
A lot of women, was always respectful and decent in my messages. Not a single reply. Match would tell me "someone likes you!" or "someone looked at your profile!" or something like that. I would message that person and would hear nothing back. So I started getting suspicious and messaged a few women that supposedly looked at my profile and asked them if they did. They all said they did not!
I canceled my membership after that.
So, same as Ashley Madison, DON'T WASTE YOUR TIME, MONEY OR EFFORT!

Date of experience: August 27, 2024

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48