On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I opened an account on match.com, paid good hard earned money to keep it open, now the girls on match.com like to dress like streetwalkers, almost to the point of being $#*! nude! So, I decided to flash my goods, I dnt mean my manhood, I'm talking about my cash, I literally set up my pic of me holding $7,000.00 fanned out smiling in my ride! & wtf does Match.com do, they call my Pic inappropriate & offensive, I'm like wtf kind of metoo, feminazi, manhating b. S. is this, these whores cn show their nipples, vagina, & freshly waxed buttholes on match.com, but I can't show I am a man of means?!?! Needless to say, Match.com forced me to shut down my account, so basically, their just another manhating ameri$#*! company, they want only women succeeding, but u can't be a successful man on match.com, no, they want u like a loser begging dog if ur a str8 American man! My advice, well, try anything for hookups tht u dnt have to pay for, cz as u can see, just cz u pay for a match.com website dsnt promise results, or the fact u'll be treated fairly, & not discriminated against cz ur one of the few last str8 American males on their!
Needs improvement on their system app, the support should be active all the time specially after payment processed most of the time you can speak with the bots only or auto response
DO NOT EVEN THINK ABOUT TO JOIN MATCH. COM UNLESS YOU HAVE TOO MUCH MONEY AND WANT TO BE PLAYED. THIS SITE IS ON A LAST LEG IT IS A COLLAPSING GIANT. USE TO BE GOOD 20 YEARS AGO. NO MEMBERS, NO OBODY USE IT ANYMORE. THE SUBSCRIBERS ARE GIVE UP LONG TIME AGO TO GET MONEY BACK, SO THEY JUST LEFT. 90 % OF MEMBERS ARE NON SUBSCRIBERS, NEVER CAN RECEIVE YOUR MESSAGE. LIKES ARE USELESS. CUSTOMER SERVICE TRY TO BLAME YOU FOR THEY DONT HAVE SUBSCRIBERS, THEY DONT WANT REFUND MONEY. NEED TO CALL CC COMPANY FOR CHARGEBACK, UNSATISFACTORY ON DELIVERED E GOODS. JUST STAY AWAY. SIMPLE
Match is a complete ripoff. The app pays zero attention to your preferences. And I "upgraded" to Private Mode so only my likes would see me. It keeps me permanently in Private Mode, i. E. NO one sees my profile including my likes. Emailed support, took them 2 weeks to reply and they completely ignored this app defect. Messaged then a 2nd time and never heard back. Complete waste of money.
Not only does it not live up to the hype, few if any matches. But I cancelled the subscription 2 weeks in, but they won't let me out for 3 months. They want me to pay whether I use it or not. I had tried this site about 3-4 years ago. It wasn't good then, but I figured I'd give it another shot. Boy was I wrong. Don't waste your money, because that's exactly what it s. Money down the toilet!
Match looked like it was well run, until I was required to verify my account with my phone number. My landline number wouldn't work. I was told by their support, that I must have a cell phone. They wouldn't even accept my email address, like other dating sites.
Not a good site for someone looking for a match its just waste of time and money, its not always what you expect is what you get
Most of the men who contacted me acted like catfishers. It was easy for me to tell they were scammers because they told me I have a beautiful smile. I never smile in a photograph. At my age, scammers think they can con their way into our lives and steal valuable things. Not this gal. Maybe this site works for younger women, but if you are over 40 BEWARE!
The best thing I could say about Match. Com is that I did not experience any attempts to scam me. Other than that, despite my sincere efforts, it has been a total waste of time for 5 months of membership. I never imagined I could be this unsuccessful. In all fairness I am in a particular demographic, having just turned 70. I am in excellent health and fitness. That did not matter one iota on Match. I wrote courteous, pleasant messages to between 40-50 ladies. Not one, not a single reply. This is in part due to the fact that many women are no longer on the site but Match keeps their picture and profile up. Match hopes you write them so then Match can try to lure them to pay another subscription fee because they now have mail. There were other women who read my profile but as they are in the driver's seat due to multitudes of men being on Match, they become extremely selective with their self image at an all time high from the attention men provide them on a dating site. Those, like myself, of average height at 5'9" are at a disadvantage to taller guys whether they are flabby or out of shape, unlike myself, as I am in top shape. In 5 months did I have communication or meet any women? Yes, in 5 months I did meet 4 ladies. Here is what they had in common: They contacted me first and they were all older than me, 72 to well into their 70's. I never met a woman on Match in her 60's in 5 months. Did I receive "Likes"? Yes, I did, again from women a few years older than me, not from ladies in their 60's. Match.com is a master of deception. They are unconcerned with you, only your money. It has been a terrible experience for me to try Match.com.
Their auto-renewal is a scam and a way to charge you more! I canceled my auto-renewal, and they didn't, and they will not send you an email to charge your credit card. The next thing I know, they charged my CC for $159. The worse customer service I have ever experienced.
At first I thought I snagged a deal ($80 for three months of premium) but it is a nightmare. I think I've had one match in 50 days. The boost did absolutely nothing. My profile is fine. I've sent tons of messages. Nothing. What a complete scam. And to think I had this service many years ago and had success while paying so much less.
Styr unna, dette er svindel. Teget et 6 mnd. Abbonement, nå 10 måneder senere belaster de fortsatt mitt kort. Umulig å få kontakt med de
Like Eharmony, and Facebook Dating, Match.com does not vet their profiles. They do no background checks or verification. Consequently, I went through four years of wasted, frustrating and pissing off experiences dealing with liars and thieves. As a former felony prosecutor, I am an excellent criminal investigator. So I detect catfishers and shut them down. All the same, I don't know why these scumbags feel the need to mess with Americans. But they messed with the wrong dued. I finally did meet the girl who will probably be my last best wife. She is young enough to have a couple kids and very beautiful which is amazing given that I am 57 and bald.
I recently discovered that Match is still supplying its services to Russia. This, by implication, supports the invasion of Ukraine. I posted this to several people on the site, and Match deleted my account. In other words, they do not want their clients to know and, in a manner consistent with Putin, have arbitrarily eradicated my attempts to speak out against their support for Russian aggression.
I was on the site for a few days and supposedly received likes and messages. The deal is, you have to pay a minimum of $95 just to see if the person is real let alone anything about them. If it is a fake person, you just lost $95 because there is actually no one to talk to and the chats are automated and steered away from money issues or refunds. Avoid this scam site. All of the negative reviews are real! They were sued by the FTC for the same thing (baiting, fishing and fraud).
I've been on the site for about a month and the scammers make it almost impossible to have a good experience. I believe the company could do more to vet real people seeking real matches. They serve up people that are absolutely not a fit and they could easily screen them out because of keyword matching. I have seen more hunters and dead animals in the last month than I ever care to see the rest of my life. It's fairly gruesome to be looking at so many dead animals when I'm an animal lover. They serve up people that smoke when I don't smoke and people that like to party when I am not a partier... just to filll views. They serve up the same people over and over and over again. I feel I almost have PTSD from all of the fake people that seem to be a really good match but were not real people at all other than criminals.
Why take us through a survey to learn about us to then not match us with like minded people?
I'm sure they are making the stock holders happy with all of the subscriptions because you have to stay on a long time to find quality. If you can get through the challenges of people trying to connect who have no interest in dating but only in scamming then you may just have a shot at finding somebody nice. The only reason I'm not wrecked is because I did find one very nice friend. We share War Stories.
I am in the tech industry and I have patents so I know that proper matching really does and can exist if the company's number one goal is to help people find true love.
Bought Match last Friday. Tech support doesnt work weekends. So here it us Tuesday morning and still no help. All I need is my phone verified. Thus is bullcrap I want my money back to try another site. Will cancel tbe credit card tomorrow afternoon.
A rip off. If you have a complaint you wait an hour and they save to change your preferences which does no good. The women I was able to see lived well over 100 miles away. I had two personal lady friends on here and they never even GOT my message! Others do 't exist or quit months ago. Just a totally ripoff.
DON'T WASTE MONEY OR TIME ON THIS SITE- IT IS A MONEY SCAM-GETTING YOU TO SPEND MONEY TO BUY POINTS-INSTEAD OF MONTHLY OR QUARTLY SERVICE-TOTAL RIPOFF-THEY GUARANTEE A DATE-YOU DON'T GET THAT EITHER.
6 separate times I received emails from Match indicating I had a message, when I followed the link there was nothing there. Numerous calls to customer services, only to learn they really had no idea, but assumed it was fake profiles. No helpful. Today I received another email, nothing there. Contacted CS, and they sent me to a website that wanted my credit card information to CHARGE ME to fix the situation, WTH.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!