website thubmnail of Match
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Texas
1 review
5 helpful votes
Follow el s.
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Please will all people with complaints forward their concerns here: *******@kdfwfox4.com
If we can provide enough interest in this story, we can have this Dallas news agency make this company ANSWER for their clever little games! Please fill out an online form for the TX Attorney General: http://txoag.force.com/CPDOnlineForm. I was a paying customer who called in to cancel. I was charged a renewal fee despite cancelling. I called in to dispute with Match.com who called me a liar and told me he would not refund me. He then told me that not only will they keep my money, they will block my access to the site. Basically, they are telling me to my face they are hustling me. They wrote into my credit card they will not refund me. I called into Match.com again and found out I was charged a 2nd renewal fee! I told them this is fraud and they cannot accept money and not provide services. I was told they were still "investigating" my dispute. It's time to make this company answer for their behavior. Customer service goes a long way.

Date of experience: April 28, 2017
Virginia
1 review
1 helpful vote
Follow avis g.
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WASTE OF MONEY, TIME, INBOX SPACE ETC! I have NEVER been a fan of online dating because, let's face it, if online dating was SO relevant and needed, NONE of us would even be alive! Our parents and grandparents obviously didn't need crap like this sooooo... anywho... moving on... i wanted to see what all they hype was about so i joined (on a special discounted rate) for 3 months and trust me; EVERYTHING THAT HAS BEEN POSTED ON THIS SITE IS TRUE TO FORM! They sent me a bunch of 'matches' that were NOTHING close to what i preferred, and they wanted to know my whole life story (creepy at best!), and who has time to email and wink and text until the cows come home when they work a full-time job? NOT ME! And the ONE person i did make contact with told me they had a "long hair fetish"! Uh... TMI! After that experience, i backed away from trying to make contact with anyone else! I cancelled my card, got a new card, and just skipped over their constant barrage of 'daily matches' and whatever else! THE WORLD OF ONLINE DATING CAN KICK ROCKS! I'm sticking to the old-school methods; GET CUTE, GET OUTTA THE HOUSE AND MEET REAL LIVE PEOPLE FACE-TO-FACE! To everyone who reads this i suggest you try doing the same! There is just NO way a computer can tell me who is or is NOT a douchebag! RUN FOR THE HILLS FELLOW CONSUMERS! This online dating crap is for the birds! And match.com is the absolute WORST!

Date of experience: April 15, 2014
GB
5 reviews
22 helpful votes
Follow David W.
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I joined in arch 2018, so I also state I am not bang up to date ( as I am with another person)
However - when i DID join I kept seeing the same people I ignored, come back - and come back again.
I also noted that the ' Star Profile ' that I was interested in the most - magically never replied to any messages - I also did a little digging and spotted her profile on a couple of other dodgy dating websites
I have come to believe that most of the profiles are never deleted and just recycled through the site to make it look like there are more choices than there are.
I admit I never paid for the full membership - but realised something was awry.========
My Final Bit of Advice - NEVER give your exact real DOB for safety ( in case site gets hacked) and initially NO profile picture and little profile details - if you start to get loads of messages and ' flirts '
Or ' likes ' - that should be a HUGE RED FLAG!
This test should be done for a few days - after that you are clear to make your own mind up
( I used Tinder and had great success) - and never paid. I used great photos and a decent write-up.

Date of experience: April 13, 2021
GB
6 reviews
17 helpful votes
Follow Denise T.
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Ok, I thought I'd give this site a go just to experience for myself if it really works.
First of all, after joining I was constantly receiving messages saying I have been added as a favourite. Secondly I was constantly receiving messages, this is happening before I was a paying victim. I then decided to join, giving them the benefit of the doubt. Once I joined, unlimited for 6 months, asking how I'd like to pay, I opted for £19.99 per month. Ok, so, once I joined and read my messages, about 10 of them, All of which were not my type. After deleting 99% of them I checked to see who added me as a favourite. Upon doing so I noticed that they're were men in my favourites whom I didn't add neither liked. Oh ho, I thought, this is fishy... not only were there non invited favourite but they're were also men that were adding me as a favourite unbeknownst to them... what a joke. I then decide to cancel my subscription after just 1 day. Almost immediately after cancelling I received a message from a rather good looking bloke who claimed he was called Nick asking to get to know me better. I told him I have just cancelled, immediately after sending my message he instantly responded with a 4 line sentence. I thought WOW theres NO way on the planet could he of read the message & responded in less than a millisecond IMPOSSIBLE! In hindsight I now know that was a generic message sent to pressure me to stay, I then responded with "that was too quick... bye"!
I believe MATCH.COM is a scam & they only have a 0903 number which cost the earth to call so most people lose their money if they want to cancel or just can't be bothered. Don't waste money on this site, go out, meet people the natural way it will save you a lot of money, hassle & uneccessary stress. By the Way I had to give 1 star if I had my way they wouldn't even get half!

Date of experience: March 6, 2019
Ireland
1 review
11 helpful votes
Follow Anne F.
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Biggest mistake of my life. Fake profiles and full of scammers. Stay as far away from Match as you can.

Date of experience: April 10, 2015
Washington
1 review
7 helpful votes
Follow Angel A.
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Several scammers promising to be your girlfriend. Lots of women looking for the knight in shinning armor. Lots of fake pictures and fake profiles.

Date of experience: April 30, 2017
GB
5 reviews
6 helpful votes
Follow Jim S.
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A really good sign up process, and a good section of people on this dating site. You don't get too many muppets on it.

Date of experience: January 5, 2018
GB
2 reviews
3 helpful votes
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From my personal experience from Match.com (UNITED KINGDOM)

1) It's expensive
2) They take money off you from your bank BEHIND YOUR BACK!
3) There is a possibility to get dates but ONLY to women you wouldn't date
4) UK women are very very materialistic. So beware!
5) There is also some race issue on there
6) Women hardly send winks. I'm good looking guy, I do some modeling, I have a good job, drive a nice car but i'll say if you want a FUN match.com is worth trying but if you want a SERIOUS relationship stay away
7) Women are too too critical... they expect to find some sort of superman man on there a Very very good looking man. So if you are an average type of guy stay away from this website
8) if I have to rate this site 10 out of 10... I'll rate it 6 out 10 which is not so bad. I did met a considerable number of women some of them were okay, others just wanted sex, I'm afraid the LARGE majority are TIME WASTERS

I'm happily in a relationship with someone I met on there and I've cancelled my account.

Date of experience: March 27, 2013
Pennsylvania
2 reviews
16 helpful votes
Follow Honey M.
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If I could rate them a zero I would.
I recently signed up for match.com after my friends had convinced me to do it. I did the 7 day free trial then saw something for a 6 month subscription. It said $19.99 for 6 months. Then it had $119 (and some change) for the subscription. So I thought I'd be charged $19.99 each month for 6 months. Boy was I wrong they charge you the full price up front. I've called and spoke to at least four people and they said it's a black and white matter, I sent one email, and it's in the terms and conditions they can't refund me. Let's be honest no one reads the terms and conditions (now I will) afterwards I read them and it says nothing about what the representatives are saying unless I'm missing the section. I said I'd take half the money it's not like I used the site for three weeks and decided I didn't want to be charged, I sent one email noticed it was all charged at once and immediately cancelled the subscription, it wasn't even a day be being subscribed and they won't do anything about it. The supervisors are very unprofessional, have no type of compassion, and cut you off when you're talking. I've told them I feel like it's false advertisement that they have $19.99 for 6 months when in reality they don't mean that. The man said it says $119 and I'm entitled to my opinion. It doesn't specify enough if you're being charged the full amount or what. I think that they shouldn't be allowed to say that on their website if that's not what you're truly being charged and specify which amount you're being charged. I'm sure I'm not the only person who thought I'd be charged over a 6 month period. I've contacted my bank and they said once their charges clear my account they'll try to help me dispute it and I hope something can be done.

Date of experience: June 2, 2015
Florida
1 review
2 helpful votes
Follow JJ G.
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I created a profile and later that same day I was locked out of my account. It took forever for match customer service to respond and when I was given access I noticed that someone had hacked my account and sent 20+ likes to other members profiles without me approving or knowing of this. So the employees hacked my account and sent messages and likes to random members. When I complained a day later a match rep., emailed me saying it was technical difficulty. A big fat lie! This was a deliberate sabotage. Match is a corrupt and evil company run by InfraGard and they take your information and sell it to government agencies and private companies. Basically Match employees used my personal profile to make a joke out of me and send messages and likes without my approval, a massive breach of trust and illegal use of my pictures and profile. These people are sick and evil. DO NOT TRUST THIS COMPANY. IT IS NOT THE SAME MATCH.COM FROM 5 YEARS AGO. BUYER BEWARE! Any company that has no phone number is no good and not trustworthy. There are many good dating sites but Match.Com IS NOT one of them. DO NOT SPEND MONEY ON THIS CORRUPT COMPANY!

Date of experience: July 15, 2023
India
1 review
0 helpful votes
Follow Amor P.
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One of the best website and very good images of your web pages. Look nice...
Thanks for the sharing.!

Date of experience: March 21, 2017
Florida
1 review
4 helpful votes
Follow Teresa N.
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They have an F rating with the BBB and other legitment complaint sites.
A lot of fake profiles and they rip you off!
Be warned!

Date of experience: February 13, 2017
Gambia
1 review
11 helpful votes
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THEY ARE FAKE THEY SENT FAKE NOTIFICATION OF ROBOT PROFILES THAT THEY ARE INTERESTED ON MY PROFILE, AFTER MAKING A PAYMENT TO SEE THOSE PROFILES, IMMEDIATELY I PAID, ALL THE 300 PROFILES GOT DISAPPEARED... WRONG DATING SITE
My email to them...
You don't want me on match.com but you want my money on match.com.

Please refund my money back to me, was it a crime sending multiple messages such as 'how are you doing? Or "hello" or "hi "to those who looked at my profile, I am not on match.com to flirt... Has anyone said I threaten them? Or harass them, has anyone reported me that I did sometime wrong to them or do silly stuff nude pictures etc.,

I am not pleading to come back to match.com all I need is my 42.99 give me my money back... You have forged me with your website alert sending me a fake notification that I had 300 people looking for me... Please refund my money to my PayPal account because I work hard to get my money,

You cannot hold my money for service you don't offer me, if you don't want me in on your website then kindly refund me payment.

Date of experience: April 15, 2015
Florida
1 review
1 helpful vote
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Absolutely horrific experience I would not recommend any dating site with the way the world works and the phoniness that exist

Date of experience: February 19, 2024
New Jersey
1 review
3 helpful votes
Follow diane y.
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I already subscribed match.com for there bundle price of $129 for 6 months and i can't still read and send emails. What should i do?

Date of experience: July 16, 2014
Indiana
3 reviews
0 helpful votes
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They suck
July 9, 2018

You better be the Pope... dont say anything about your lifestyle they will cancel you post haste... Dont say Bi or couple... Be a Priest

Date of experience: July 9, 2018
Missouri
2 reviews
4 helpful votes
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Terrible
January 16, 2018

The worst... just takes money. Sca bad... worst... customer service... took my daughter's money even that she. Canelled same day sign up

Date of experience: January 16, 2018
Florida
2 reviews
4 helpful votes
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I have not met the one I want to stay with, but I have found many interesting friends. It is inspiring.

Date of experience: March 27, 2020
Massachusetts
1 review
2 helpful votes
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Worst customer service ever! They hang up on you. They don't give you your money back! Its a scam! They will take your money and run. Don't do it!

Date of experience: January 17, 2018
New Mexico
1 review
1 helpful vote
Follow jon s.
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I ended my subscription over a year ago and my profile is still up. The site is a fraud and should be stopped.

Date of experience: December 15, 2013

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48