Menards

I ordered a rigid vinyl stair nosing, and some idiot folded it up multiple times and jammed it into a tiny box! Now it is permanently bent and creased and is NOT usable! This has to be glued and you can't even get it back into shape to where you could even glue it!

To make matters worse, you cannot call them. You have to email them with any issue.
I am a contractor doing a job and now I can't use this item. UNBELIEVABLE!
So far no one has responded to my emails.

My story is that we were at the store to purchase a product and that the items we wanted were not carried at that store. The Menard's associates advised us to de a special order. We attempted to return the item and we advised of the 25% 'RESTOCKING FEE'. Here is the real issue: The item was available for purchase from menards.com and if purchased there it could be returned. I politely pointed this out to their "customer service' department and was told bluntly that their is no refund on the restocking fee. Only callous and poor business practices would say my future business was not worth $45.00. I'll never shop there again.

0 star if that was an option. All i can say is I will never never buy from Menards again, I had a 11.00 rebate, I know not much, but the post office lost it, never got it, i requested to have it cancelled and resent. Once I got it, The inconsiderate crooks took 6.00 bucks of the check, Never have I seen something so ridiculous, Home Deport or Lowes would never have done such a selfish thing. Wont recommend Menards to anyone!

I purchased drywall from Menards recently and am very unhappy about the quality. It crumbles too easily. I compared it with a piece I had from before pandemic (top). The new (bottom) drywall appears to have too many air bubbles in it. After scoring and snapping, the edge is all fractured. Since I was in the middle of my project and is only 6 sheets, I am hoping it will be ok. I have two full sheets I am going to return and I will never buy drywall from Menards again since they obviously have no quality standards in place for their products. And I'm a faithful customer, who will re-think where I go when I need quality materials.

Do not use Menards to deliver appliances (a dryer) in my case! I was unaware that the dryer did not come with a power chord so upon delivery gave guy 25.00 to get said power chord and dryer vent to hook it up. This took place sat about noon! It is now Sunday evening 6:30 pm delivery person said he would be back today at noon to finish installation of dryer... well guess what no call or no sign of person to come back to finish! Paid 100.00 for delivery and now I want to return dryer and have to pay another $100.00 for them to come back to pick up! Nope never again will I be giving Menards of Battle Creek MI anymore of my business

We have shopped Menards, because of the 11% rebate. Normally, we do get the smaller rebates when we buy smaller items. This time, a big rebate was due and somehow it got lost. The manager said there was nothing he could do. Bad customer service. If Menards makes the promise, Menards should stand by it. They use Rebates International and push the blame on them. Bad business in my opinion.

Only because I can't give 0 stars.
Wonderful website.
Ordering was easy.
Delivery 2 weeks late.
40% of the product (lumber) delivered was destroyed/unusable.
Had to send email (only way to communicate with company) informing them within 3 days. Acknowledgement of receipt of email by company (automatic response). 3 weeks later no further response. No way to contact them. Repeat emailed complaint got immediate electronic acknowledgement with complaint reference number.
Project had to be scraped because of delay in shipment and destroyed product.
No way to reach the company.
Took the full price money. Sent the product late and destroyed. No recourse since you can't contact them.
ZERO STARS. Stay away!

Menards in Lebanon, Indiana - The workers in the main store are great, but the short guy cashiering and the FOUR managers waiting at the front treated customers terribly! Don't shop here unless you want to be bullied and shouted down! I'm going to Tractor Supply from now on... they are actually nice to their customers.

Watched a manager scream at an elderly man, telling him to get off the property... menards doesn't need his kind there. This poor fellow who could hardly walk asked to be admitted to the service desk (which had NO customers at that time) and not wait in the line to get in. The young lady called for a manager and he came out and stood almost chest to chest with this elderly customer (NOT social distancing... infringing on this elderly man's personal space) and YELLED at this poor fellow. After spending $10,000 here to remodel my home, I will not spend another cent here. Home Depot and Lowes have professional employees who really know there stuff. Boycott MENARDS!

Make sure you keep your receipts on stuff you buy cuz in-store credit is half of what the product was that you paid for it I gave 26:98/ 4 x 4 x 12 treated and got 13 99 back in store credit when I return two of them without a receipt so just so you know keep your receipts everybody

Absolutely terrible customer service! Purchased $2900. 00 order of siding material that website said was located 3.5 hours away. Since it was a discontinued item, I decided to rent the trailer and make the drive. Staying overnight in a hotel, to boot.

Get there and was told that even though the website showed they have the siding they do not and don't really count inventory. Store manager said he would not assist in getting material even though there was some available from distributor. Had to then go and get a refund from customer service taking more of my time.

Called corporate and they ONLY reply to concerns via email. I got a lovely email saying they were sending my concerns to the store. Never heard a word back from the store, go figure.
I have spent THOUSANDS at their stores and never had a great experience but this is crazy bad.
Never again, they have lost my business for life!

Twice in 5 minutes I waited for Menards employee to finish with other customer and twice the employee walked away. I was obviously waiting to ask a question. This tells me that beyond a Menards employee simply didn't care and chose to ignore a 'valued customer '. Find somewhere else to shop when able.

Went to menards yesterday! My husband is on oxygen! Lady at the desk told he had to put a mask on even if he's on oxygen! He's oxygen for a reason has stage 4 lung cancer. Has hard time breathing would been worse if he put a make on over his oxygen. We shop there a lot but not now! Will never go back! We can go other places and they say nothing to him with his oxygen on and no mask

Do not purchase the extended protection plans at Menards, they are a total scam. They cover nothing. I specifically asked when purchasing the two chairs about damage caused by dogs and was assured that the chairs would be replaced. When I tried to file a claim, I was told that damage by dogs is not covered, only stains. If the chair is stained by the animal, they will send you a cleaning product. The chairs are squeaking terribly when they rock. That is also not covered. In fact, nothing is covered. I was purposefully lied to in order to get me to purchase the two plans for $300. Never again. Lowes and Home Depot here I come!

They enforce the mask BS but didn't follow the essential shopping only guidelines when they were in place and their parking lots were packed. Not sure when remodeling became essential to survive. I ordered a bunch of building materials before this started and it came in after the essential shopping only went into effect so I didn't pick it up because of that and the sent me a letter saying I need to pick it up in 7 days or it would be sent back and there would be extra charges to reorder it. They basically said I would be charged extra if I didn't put my family at risk by not following the stay at home orders. On top of that a 1/3 of my order was the wrong color so I'll probably have to pay a restocking fee to reorder it when the face mask requirements are lifted.