Mercari

I was a Seller and for my first go using Mercari, listed a Brahmin handbag that I had purchased for $125, on sale. Mercari platform forced me to list it for $50 with auto price reduction so by the time I had a buyer, the price was $40. A buyer purchased the bag and I kept getting daily notices to mail it within 3 days, which I did but I didn't know I was suppose to click a button that stated I'd mailed the bag. Two days later, the buyer cancelled the sale. No big deal, I thought, I'd just relist it but the bag was never sent back to me. Two weeks went by and I had to dig all around the Mercari Help area to find out that I had 'buyer protection'. There should be a phone number to be able to contact them, but there is, except it's 'not a working number.' Mercari tried to blame me because I hadn't clicked on the 'confirm shipment'. I have used Poshmark in the past and I guess I'll have to go back to them because the stuff I'm selling ain't cheap and I don't like being cheated!

I used this app for over a year and never had a problem with anything UNTIL I uploaded a vintage AUTHENTIC Louis Vuitton wallet and it got taken down because I did not include a picture of the date code! This listing was taken down multiple times and my privileges were suspended each and every time! My frustration is due to the fact that the item was authentic, I emailed them to do their research about authentic vintage goods, they do NOT need a date code to be real! Not only that but they deleted my account after I sent this email! P.S. They are extremely hard to reach! F*ck this company.

I recently gave Mercari a try. I bought something, then a few days later, sold something. Still waiting for the item I bought. I tried going into my account to respond to the person who purchased item I sold and their system keeps telling me my password is wrong. I've changed the password twice to the one their system recommended and still can't get in. I tried sending a message via their Help center and keep getting an error message. I tried calling and they have a recording saying no one is available due to Covid. Apparently their system is down and they're not even trying to deal with it. I will never deal with this company again. Still waiting to see if I'll get the item I bought and will get paid for the item I sold and shipped. This company just may be a complete scam.

I have sold many items on there and they are the worst. Their customer service is non existant. The buyers will attempt to haggle you down to pennies where you are paying to ship to them. I CLEARY have it stated where I ship 4-7 days. I have people trying to cancel transactions because I getout of bed and run to the post office to ship at 2 am. When you need their help you are out of luck. The people who buy are scammers and Mercari is on their side. Avoid this company at all costs.

WILL NEVER use Mercari again. They withheld my funds from me (300 dollars) and then later deleted my account because I would not provide them with my SOCIAL SECURITY NUMBER for "ID verification". At least give people their money back if you are going to shut down their account. What a scam! And so upsetting because I had bought and received so many nice things on this site. Will eventually be contacting BBB about this because this is a scam site and I want my money they refused to send back to me. I can't believe people are still using this app. I would rate it no stars if I could. I can't believe they ask for info like this. I hope no one is giving it to them because that is something you never give out. Especially to a selling app! What a joke.

I ordered a jacket that was advertised as a women's small when I got it it was a children's small the sleeves came all the way up to my elbows I sent pictures and there it was right on the listing women's small and they denied my return the main problem is when they denied my return. I just asked why and they wouldn't give me an explanation. They just cut me off. I messaged them two times after that and I messaged the seller and they said it with the seller and said there wasn't a category for that. It's clear I was mislead and they still wouldn't let me send the jacket back. I've had issues with them before but I thought I would try again and I get the same treatment. I don't think I want to deal with Mercari anymore. You can't reach them through anything but messaging so if they don't wanna deal with you, they just complete the sale and you're stuck.

Mecari used to be a very good place to shop and sell. But now even when you buy something they tax the shipping as well. You would think that you would tax the price of the item that you're buying. Then you would add shipping costs to it but they don't.

I purchased a toy right before Christmas and paid alot for shipping to get it here in time. I didn't open within the 3 days you are allowed. (I opened it 1 day too late) I hid it from my kids so they wouldn't see their present and opened it Christmas eve to wrap for my kids. Broken! The seller gave me the response, you have 3 days to open it. The company won't do anything because it's past 3 days. So my advice is open the box asap because they will not help you at all of its after those 3 days
So I am out $30 for a broken toy! Not happy and their customer service will not help due to it being part the 3 days.

I have not used my Mercari account for a while and decided to login to sell something. I was unable to login to my original account since I forgot my password. I went to "forgot my password" and created a new password but was still unable to login. I then decided to create a new account where I was able to sell. After a while, I tried to cash out and was unable to do so since it says i have an existing account (one that I was unable to login to). My account was then suspended and I am unable to sell things. After contacting Mercari on several occasions, they leave me with a generic response and do not allow me to create a new account or delete one and continue with another one. Terrible customer service who does NOT listen or read about complaints. They only generate generic responses. Unaaceptable.

No customer service what so ever available. Extremely limited return policy (72 hours after receipt, no exceptions). Charges extra fees of the customer without proper notice. Limits the amount you can offer for a product that will accept offers - it appears this is just to boost profits for Mercari. Under "contact" Mercari will only allow extremely specific, predetermined questions. I WILL NOT USE THIS COMPANY AGAIN AND WILL NEVER RECOMMEND THIS COMPANY.

I purchased a swimsuit and I thought I fit it well because I usually fit well, but it turns out that they dont fit me as well as I expected. I tried to contact the seller, but no section to be found. I also contacted the help center and they told me to take pics of the item which is ridiculous. They said that they help me return the item for the full refund, but they didnt. I feel as thought Ive been cheated from that site. From now on, Ill close my Mercari account and never buy (or sell) items from this site again. They ripped me off and I lost my money. Ill stand up for whats right against them. Horrible site w/ horrible service.

I had over 600 five star reviews, and this was my main source of income as a single stay at home mom. I'm not some scam artist trying to make a quick buck. Mercari sent me an email saying they closed my account and I couldn't transfer my money. Over $1300 that I was saving as Christmas money! I sent multiple messages in the help center, wrote emails and even left a voicemail on their BS customer service number, no response! They were closing my tickets as solved without even responding! They were great until this! And I've read countless stories of them doing it to others, all coincidentally when people get high balances. THEY WILL STEAL YOUR MONEY. I filed a complaint with the BBB.

A few days ago I ordered Tupperware smidgets that are unique in color. I received my order today ( very quickly) from Patricia Reinke. With my order I received a nice thank you note and a free gift that I would actually order myself!

I am very happy with my order and would definitely order from them again.

I was very unsatisfied with the online website. When you click "buy it now," it typically should take you to a screen to review your order before finalizing it. Mercari does not do this. It automatically sends you to a screen that gives a confirmation number with your order. It is terrible. When I called to get them to use the coupon they sent me via email, they wouldn't do anything for me. I would not have bought anything if I had known they wouldn't let me use the coupon. Very dissatisfied customer.

Absolutely horrible customer service! Not to mention the fact that I just got scammed by one of their sellers and instead of allowing me to return the item to the seller for a refund and getting my money back they told me that I should just resell the useless items to someone else (so I would then essentially be scamming someone else so I could get my money back) What kind of of corrupt website would want me to turn around and do that to someone else and make them a victim too, just to get my money back? Truly disgraceful Mercari! I highly avoiding this website at all costs.

I just sold a $1500 Herve Leger Dress. The FedEx tracking didnt update so Mercari assumed it was lost cancelled the transaction, refunded the buyer and I got $100 compensation! FedEx then confirmed the item was delivered 2 weeks prior and despite this Mercari didnt care. They told me to try contact the buyer who removed themselves from the site after getting my dress AND refund! Furious I just lost $1500 dress for $100! Mercari should not have cancelled this without checking or investigating first.

On another note I sold a pair of brand new adidas sneakers. The buyer said there was a hole between the sole and Sneaker (which was the actual design of the shoe and was clearly seen on my images AND adidas website, it was a design feature) so they refunded the buyer and I lost the sneakers and my money! Such a joke! Im boycotting and advising my friends to do the same.

Been using eBay for YEARS and never had an issue once.