Mercari

BUYER BEWARE! ---Mercari is a TERRIBLE website for Buyers! I bought a Ralph Lauren lamp from buyer --- designertoyou --- based on the pictures she posted, but when I received the lamp it's a DULL green-aqua colour when in the pictures it was a Beautiful, Bright turquoise colour! I immediately messaged the seller telling her I was NOT Happy with the item and that I wanted to RETURN it. She NEVER RESPONDED AND BLOCKED ME! I contacted Mercari after the seller blocked me and they told me that the 3-day period for me to request to return it had passed -- AND THEY LEFT A 5-STAR REVIEW for the seller ON MY BEHALF WITHOUT MY CONSENT! I told Mercari support that I had contacted the seller within the 3 days but she never responded and instead blocked me. Mercari's response was that their procedure is that I was supposed to contact Them instead of the seller. Ok -- My bad there for not reading those rules --which are different from literally EVERY other buy. Sell website I've EVER used before - including Ebay, Craigslist, etc. This was only my 3rd purchase with Mercari and when the first item I'd bought from a different seller came with a damaged lampshade I did contact that seller who offered me a discount on a future purchase -- she didn't Block me. Sorry, but A BAD SELLER IS A BAD SELLER. And Mercari should have done something about -designertoyou- because of their Completely Inappropriate Response to me. At the very Least, Mercari should have Removed their 5-Star rating and allowed ME to RATE this HORRIBLE SELLER. When I requested to speak with a Customer service Manager, Mercari Refused and closed my complaint! Based on the online ratings here though it looks like Mercari is in the business of SUPPORTING BAD SELLERS AND ENCOURAGING BUYERS TO PURCHASE FROM THEM BY LEAVING AUTOMATED 5-STAR REVIEWS FOR HORRIBLE SELLERS ON YOUR BEHALF, I'm reporting them to the BBB, as well,

DO NOT BUY FROM MERCARI. SCAM. I WILL NEVER BUY FROM MERCARI. DO NOT THINK OF RETURNING ANYTHING FROM MERCARI

Such a horrible site. Unable to return items that are incorrect. Do not use!

I ordered half bust coins received counterfeit ones, DO NOT TRUST this site for authenticity. They are selling fake stuff.

Mercari has NO support for their buyers. If item purchased is "NOT AS DESCRIBED" you really are SOL.

Purchased 12 glasses, 2 arrived broken. Seller refused partial refund. Mercaris prompts were awful!

1st- Perfumes are combustible and not allowed to be shipped first class, no matter if the option is there shipping USPS with the Mercari label is ILLEGAL and will subject you to fines because it can catch fire on a plane. The special rates through USPS exclusive to Mercari are for first class packages ONLY. This probably means your cheapest legal amd protected option is UPS Ground.

2nd- people will try to convince you to cheat the system but telling Mercari that your package is under 1lb even if it isnt, so they can get 4.99 shipping via USPS, or they genuinely won't know the rules. You must include the weight of the packaging materials in that figure. The post office rates everything by the nearest pound so if your package is 1lb 1oz, you're going to be rated for the (up to 2lbs) option. This means that the item either will get sent back to you or will have postage due for the buyer and the post office with hold the item until its paid. That comes out of your profit.

3rd- some people use methods outside of mercari to ship, like paypal. This is directly off of thier FAQs: " Mercari isn't responsible for lost or damaged packages when you ship on your own. For items weighing more than 20 lbs, sellers will need to pay for return shipping. Note: Mercari cannot reimburse shipping labels when you choose to ship on your own. Pack and Ship is a packaging service offered through The UPS Store."

This means that if the buyer decides to say the item didnt arrive or it arrived damaged, you are out your product AND payment. Buyer keeps both.

Source: I looked into all of the policies personally and I work in the postal industry.