Mercari

DO NOT WASTE YOUR TIME AS A SELLER OR BUYER ON THIS APP. YOU WILL BE SCAMMED! I have been patient with Mercari. I am a seller and buyer with over 600 ALL positive reviews. There has always been an abundance of counterfeit items on this app, but I just learned not to buy items that could be counterfeit. I gave Mercari a chance despite this, but there has been a surge of low class scammers trying all types of methods to get one over you. Recently, I had a buyer claim I sent the incorrect iPad cover. I know I sent the correct one, but I was nice and said please open a claim or send it back so we can see it was incorrect and refund you. However, the buyer went ahead and rated me poorly. I have noticed a lot of buyers doing this, claiming item not received or wrong item sent, to see if you will refund them PayPal or send them a new item free of charge. If you dont, they review you poorly. When I contacted Mercari they REFUSED to change the rating... even though there is no proof I sent the wrong item. This is unacceptable as it ruins my reputation, and there is NO PROOF this happened. Other apps such as postmark and eBay require the buyer to PROVE the wrong item was sent, or the negative review gets deleted. Mercari provides no such protection for its sellers, even though we pay them a fee to protect us. I have written a review to the BBB, and will let others know what they will deal with if they chose Mercari. Its literally full of scammers, bottom feeders, and people trying to get items almost free. Its ridiculous, and I will no longer bother using their app. Poshmark and Ebay are far superior and professional. Mercari is a mess of a company.

I bought several items with no problem. Then came the ring that was described and sold as 925 sterling silver. After much back and forth with the seller who had definitely lied (it was not stamped and, more importantly, copper was showing thru after one day of wearing it), I followed rigorous company return procedure: minimum of 6 photos of item from every angle, photo of original packaging and photo of original shipping label. (I was relieved I had kept it all since trash day was the day before.) I was emailed a return shipping label and the message said I had one week to get the item sent. Good because my printer being out of ink I needed to hustle to find a place to print it. No easy feat, esp during covid. I managed to get it in the mail just in time and as shipping is especially slow this winter due to higher postal demands (Covid), waited patiently for my refund. Now, looking for help I find it stated that items have to be scanned by the return shipper within 3 days from receiving the return label email. What happened to the promised 1 week? It gets worse because I now find out (thru additional hunting; customer service no where to be found) that not only did I not receive my refund
But Im screwed because my purchase was suddenly marked "completed" by Mercari only 3 days after my email where my return was authorized and return label given. "Completed", meaning I can no longer contact the seller who has the ring back but never refunded me nor can I leave any review for the seller. Note: My review could not be left earlier either as it would have nullified any choice to return. (They do warn you of this. So obviously no one wants to do That!) This is how the company is very underhanded. So there are likely many sellers who have false good ratings due to this catch of not being able to review anything with a problem. So not only are the ratings you use to choose a "good"seller skewed, but if you do have an issue your purchase likely will time out before youre able to even leave a negative review warning others.

I hope Im explaining this well. I mean to say if you have a bad item you wont be able to do anything about it, so you need to be a highly lucky person. This off-site review is all I can do to warn anyone. (I'll now look for any additional non-biased sites I can leave reviews on because I sure wish I had seen some ahead of time.)

My 1st month was smooth, suddenly got a mssge that my acct was deleted due to multiple accts. I only have one.
At last they will let me finish my open transaction.
I bought a lot of merchandise from a mercari seller, she was interested to sell some of them due that her acct was suspended for a month.
At the begining bought a small lot ($400) and begin selling on mercari, sales were good.
After aprox 2 weeks decided to buy more new merchandise ($600), everything smooth at this point.
My supplier that had her acct suspended, got her acct back and began posting, that when problems started.
The next day both received the account deleted mssge due to multiple accts. Contacted mercari for answers, havent got one yet.
Im thinking becuase we were selling the same stuff (very specific items models) they though we were the same person.
My supplier cant contact them due to no phone # available and she had no access to her account (no open transaction),
Mine will be deleted when I finish all my transactions. I HOPE FOR THE BEST.
HOWEVER I HAD INVESTED LOT OF TIME AND $$$ THAT NEED TO BE ABLE TO GET RID OF THE INVENTORY
DONT MAKE THE SAME MISTAKE LIKE ME, AFTER ALL MY TIME AND EFFORTS MERCARI CAN SHUT ME DOWN IN A BLINK
NOT GIVING A CHANCE TO STRAIGH THINGS OUT.
If I have to do it again, I will not, I did read the reviews and gave them a shot and it worked but with all these stories and Im a believer NOT TO DO BUSINESS WITH MERCARI

IN A NUTSHELL (B/C OF SELLER'S LIKE RITCHIE SUPPLY), THIS SITE IS A SCAM AND A FRAUD AND THERE ARE OVER 2,000 COMPLAINTS ON BBB, AS WELL.

I wish I could give them a negative -5. I'm never doing business with these guys again. I have real estate houses I rent and flip. I also have a cosmetics business. We sell and buy constantly on eBay, jet, Amazon and more. Me and my husband spend $6,000-$10,000 a month online alone. I Thanked them for suspending me for 24hrs and sending me scolding letter and punishing me like a child. Over something so stupid to. All because stock photos. 1 mistake that I overlooked. EBay Amazon and other sites allow stock pictures. I didn't know they didn't allow. I'm so glad they offened before I put my $60,000 worth inventory on your site. I have contacted people I've bought from on that site and asked them to cancel if they haven't shipped. I'm glad I was on vacation this week and did not spend more money from that site.
With all this and I had a seller from this site arguing with me when she sent me a purse with rust on it. We went through PayPal and formed a complaint. It was obvious they have a superior attitude. I have only returned 2 things all this year on Amazon and eBay and the sellers was nice. I copied and pasted their letter below concerning the terrible thing I did... By putting stock photos on their wall.

"Hi Paige's Boutique,

Please keep in mind that we do not allow stock photos to be the only images included in a listing. Stock photos may be used, but the listing must also contain images you've taken yourself of the item.

This is the final warning before we review your account and determine if we will revoke your user privileges.

Moving forward, please keep in mind that if you list a Prohibited Item or engage in Prohibited Conduct, you assume all risk as a Seller. If your buyer requests a return or refund, your funds will be held, and you will not be issued a refund.

Your ability to list, sell, purchase, Like or Comment on items has been suspended for 24 hours.

Rest assured that you can still request Direct Deposits, respond to transaction messages between your buyer or seller, and rate to complete open transactions.

If your item has not been purchased, we will remove your listing. If it is currently in progress, we will allow you to complete your transaction.

To review Mercari's Prohibited Items and Conduct lists, visit the Side Menu > Help Center.

Thanks for understanding,
Team Mercari"