Modanisa

I have purchased two dresses online from Modanisa in November and the cargo Company FedEx driver delivered my package to some wrong address. The picture on fedex proof of delivery is not my door. I reached out to Modanisa explaining my issue and today is December 31, they still haven't resolved my issues. I have been checking my status with them almost every other day and they have been very incompetent. I reached out to FedEx and they mentioned that Modanisa needed to file a case since they did a direct business with them. My credit card company has billed me already and I have been going through a nightmare with how Modanisa has been handling my situations.The only way I can reach out to them is through chat and each time is a random person. I just want to let my word out that, you will have to go through the worst nightmare with Modanisa if your package gets misplaced or lost

I brought 2 outfits from this company and my friend messaged me so they would fit me.
However when they were received by myself and I tried them on they absolutely drowned me in size and length.
I returned both out fits back even though I had to try and get a return form myself as no paperwork what so ever in parcel.

The cost of both outfits were £82 which is a lot of money and it's been over 3 weeks and have not received a penny.

I have emailed and even got a lady to call me for her to say every time I don't speak English and hang up very good customer care.
All I want is my money I'm owed back as they have received them by no I know.

I am genuinely disgusted with this company. It has been over three months since I ordered, and not only has my products NOT been delivered, they do not refund the money. Their customer service is APPALLING and if you do manage to get a response from them, they'll just say their 'working on it.' their latest scam with me was when they emailed saying that my issue was finally resolved. I opened my account--no money from them.

They are dishonest and will literally steal your money. Do yourself a favor and never buy from them.

Please do not shop here. I have been waiting for my parcel for over one month.
Customer service? What a joke! Virtually does not exist, when you email them about your query your email gets ignored. To be honest this shop used to be very good, now it's gone from a 10 star to under one star. My advice avoid at all costs!

This is my first time ordering clothes worth of almost 54.00 dollars. I never received the package even though it says on my account that it was delivered. My husband was home and he did not see any truck nor did the bell ring. I called them many times about 10 times and each time they tell me don't worry we will contact UPS. I called UPS and started an investigation. The investigation has been going on for about a week and UPS said that they contacted Modanisa and that they never replied back! This company is literally a joke. There are illegal fraudulent stuff going on behind the scenes and I am putting a police investigation on this. I am 100 percent sure that Modanisa has a way to tip off the driver to scan the item at the correct location but deliver to someone else because they are clearance items on low stock and want to try to please regular customers. Like everyone else says they really are thieves!

This was my first time shopping from this site and this the worst experience I've ever had with online shopping! I ordered my items on Sept. 2 it is now Nov 22. Almost THREE months of wait. Every time I contact them they say my order is processing and they're talking with the shipping company and they will contact me with updates which they never do. The customer service is useless they all just repeat the same thing over and over without any results.

This is most rubbish and bad customer service I ever seen. Been waiting 2 months to get refund, each time they give me excuses that we have send your issue to the relvent department.
Do not purchase, poor quality clothes too. Very bad customer service. They just want to take money from you and will not give you refund.