Mr. Cooper

My loan was sold to Mr. Cooper and it has been a Sh** show ever sense. I have sent my home owners proof of insurance multiple times. Ever time they say they have it then a few weeks later I get a warning again. It take 30 min to get a real person on the phone and then they have no clue what to do...run if you can. RUN RUN RUN!

Mr cooper purchased my mortgage and every since it has been a nightmare. They did not pay my hazard insurance on 3 occasions until my insurance dropped me. When I called my insurance company they refused to do business with mr cooper regardless of what I did. They stated this was not the only time they have had this same issue with
Mr Cooper. I had to get insurance at a different company with a higher premium. Now to current day. I kept getting letters from mr cooper how was already serving my mortgage... wanting me to refinance at a new lower rate. Let's just say after 12 weeks my only goal is to move my mortgage to another company. Save yourself the headache. Do not do business with this company.

My mortgage was sold to Me. Cooper. My previous company for 27 yesrs, no problems. This company can't even give you a payoff over the phone. Why, because they don't even know. It takes them a week to figure it out. Its a strategy they use hoping you don't want to pay off your loan early. Stay far away from this company. PS. Customer service or robotic Customer service is very poor.

I was selling my house and it was going to go past the date of my next payment. So I called them up and they said don't worry about it that there would be no late fees. Since I had never paid late before. Then right before my house closed they charged me late fees and lied to me. Don't trust this company they're always doing some shifty stuff.

In early 2021 Mr. Cooper bought my home mortgage.
From the beginning these people inundated me.
Bombarded with email, phone calls and postal pleas to refinance my loan.
I finally asked them to cease.
That did finally happen 2 months after I asked more than once.
Now at the end of 2021 they have sold my loan.
They sent me no notice about it.
They had no information on the website about where it went.
It is obvious that they couldn't harass me into another loan, so they sold me off.
If you can at all help it, stay away.
If you are thinking about this company, runaway at full speed.

The employees do not care or have any empathy for customers. I have called several time to pay my monthly fee, have been on a 3-persons phone call with my bank and Mr. Coopers escalation department. They somehow cannot find the account after verifying all of my information with the bank directly. My bank is Nusenda Credit Union, one of the best out there. No customer representative has cared to solve the issue and only care about adding fees so that they can collect more money. I have sufficient fund in the account, they say they do not take Debit card payments anymore but I was able to process one in February with no problem. That would make my nightmare of talking to people who don't care go away. They would have my money! I'm literally just trying to give them my money and they will not process my payment. They simply do not care that I have struggled and had many inconveniences with their service, app, and online website.

We asked for help when my husband got sick in the hospital with COVID. They allowed us to pause our mortgage with the promise of helping. When It came time to pay the piper they did nothing to help and only option was a lump sum payment. Definitely going to refinance away from this company.

With the continued risk of the covid-19 virus going around a whole lot of people are out of work, with my husband being one of them. I get countless number of emails from Mr. Cooper saying they will help at all costs with our mortgage. Well my husband called today 3/23/20 and was on hold for 2 1/2 hours. After such a long wait he finally got to talk to someone. We explained the situation & the guy said they can not help in ANY way. He said we can just be late & accept the late fees. They say they will help but it's a front to make them look good. It's so sad at a time like this when so many people are out of work the first place you can be safe in can be taken away from you. God help this company.

I was purposely dragging out paying off my loan until they paid my taxes on my home in October. They took my payments, applied them to my principal, and paid off my home early. They will not reverse the payment, now my escrow is tied up" until they release it" leaving me to pay 2400 dollars out of my pocket in 6 weeks. Please report them to the FBI for mortgage fraud. I just did, and the Consumer Financial Protection Bureau. The Better Business Bureau doesn't care, nor does the FTC. They have thousands of complaints, that was why I was dragging out my payments because of all of the complaints. They will find a way to steal your money

My loan was recently sold to me cooper. I tried making an account on the app and they couldn't find my loan. So I called and the recording said leave my number and they would call back. To this date I still haven't heard from them. I still haven't received a payment coupon either. Not a good start at all!

We have auto pay set up, they keep saying the account is wrong however the bank and I have confirmed it is right. They keep calling but will not fix the issue leaving me with late payments and fees. Someone from their company went in my account and changed my statements to be paperless then tried to say we did that and its our fault for missing. They also paid our taxes, late, without notice and said we did not have the funds in the account which we did and that put us $2,000+ behind. They just added it to my monthly payment. They took $400 out of my account which I had the statement for and they said they never did and dont see it on my payment history. They have been taking money and not applying it to my account!

They cannot get anything straight. They cant give you accurate info and really messed up my checking account at Cristmas taking 2000 out twice instead of once. Im furious. They also have my fico score 100 points lower than the rest of the entire word, they stated they have to investigate and get back to me in a month. They are HORRIBLE!

I had a mortgage with them and in the first three months it went up $200. They bought out my original loan and when I did research I already had a bad feeling because they had bad reviews and changed their name. The will continuously try to look for anything to raise your escrow. I even put in extra money for my escrow and it took me getting consumer protection involved to get the money to post. I since refinanced my loan to get away from dealing with them.

Avoid if you can at all costs. Mr cooper made clerical error and directed my mortgage to unnapplied funds. They than sent me a foreclosure notice causing my credit score to drop 200. They fixed mortgage issue but my score has still not recovered even though they said they would try and help. When I called they said there was never a request to fix score.

They refuse to bill or issue late notices hoping your will forget your payment so they can charge you $54 late fee. And if there are any errors in routing number or account number or any other problems it takes months to contact them by phone or email. By phone they will put you on hold and then hang up on you and with email you get an automated reply and nothing else, And in the meantime you can look forward to weekly repossession notices. It took me 4 months just to get them to correct my account number.

This company is just terrible with terrible service. They are a mortgage company but the people who work there don't seem to understand basics of how mortgages work or how to execute simple mortgage transactions. When you ask them questions, they simply ignore you.

I ran into financial trouble several years ago, and had to file bankruptcy. I went through Court Ordered modification with Nationstar and they tacked on an additional $57,000 to my principal balance, which is more than 1/3 of my unpaid balance. They refuse to make an accounting of that amount, and I am forced to pay $32,000 more than what I borrowed, and have paid on the loan for 13+ years. I am reporting them to our Banking Commission and our Attorney General. All I asked for was an accounting of that $57,000, and couldn't get it.

Total trash people starting at the top. The clueless lady in charge is a total bum. Never use these criminals. Stole 700+ from us with no answer even from their highest dimwitted broad in charge. Go literally anywhere else

This company is an absolute JOKE! They have messed up my account and refuse to fix it, all they want is your money. To many hours ad aggravation spent on this company! How they are still in business is mind blowing!

My experience with this company was completely miserable. I don't want to bore you with all the details but the best advice I can give anyone looking to do business with this company is DON'T! Use any other mortgage company on the planet other than Mr. Cooper (Nationstar). Stay as far away from Mr. Cooper (Nationstar) as you possibly can. Never in your lifetime subject yourself to the kind of torture that doing business with Mr. Cooper (Nationstar) can inflict on your sanity. Also, they have changed their name from Nationstar to Mr. Cooper to get away from there previously bad reputation. Just because one changes their name doesn't mean that their bad business practices have changed. Need I say more? I can, but won't.

The BEST mortgage company. Anytime I need to get anything resolved or any questions answered, with Mr. Cooper it's a breeze. Their online options are comprehensive, I love that when I call I get to speak with someone at their Texas call center. This is seriously the best company I've ever had handling a mortgage, will recommend them to everyone.

Well they double bill you, admit they do it then spend year plus avoiding payment back to you! They delay payment to your insurance company and tax office thus causing huge fees and cancellation of policy. No one returns calls they hang up on yo when you tell them you have a complaint, they lie and say they have no supervisors working, they speak down to you calls you names argue yell and then just say keep it up and we will cancel your mortgage.

Discusting unethical place that has no leadership and the blind leading the blind better to pay high rate then to be ripped off abused and bullied by a less than professional poorly scam organization. Someone needs to close them down!

I originally got my mortgage refinanced through Better Mortgage and they sold it to Mr Cooper. I am really happy with their service as well as transparency of their website. The call wait time for them is also not bad. I can get a whole view of how much loan is pending as well as get an estimate of how early I can pay it off with some extra cash paid every month. After some extra principal payments, I can also see the updated time of my loan early closing. I really wanted to put this review here as I see a lot of negative reviews and somehow I haven't got that kind of experience with them.