Mr. Cooper

NEVER USE THIS COMPANY... as a contractor I have been more than happy to work with my customer. But they haven't. They have with held an elderly widows INSURANCE check for now almost 6 months with illegal expectations. They want bonding for drywall work. And expect repairs to be completed before they sign the check. It is customers money and that's that. And customer service lady was beyond rude. Company is pathetic. Save yourself the headaches

My husband who is a retired disabled AirForce Veteran recieved a call from a Mr. Cooper employee stating they had not recieved our mortgage payment in April. After some investigating his bank found out that the check was indeed cashed and deposited in the employees Wells Fargo bank account. We are currently filing a police report and thanks to our bank we have the name, address, and bank account the check was deposited in fraudulently. Watch out for the employees that work for this company. They are stealing money! We no longer trust this company at all!

If Mr Cooper buys your mortgage beware. They are a deceptive company. Often you will be told what a family organization they are, but they will fail to communicate with you when you are looking for answers, mostly because they are hoping you will not be able to catch onto their slimy practices.

They don't work with you they are very rude all they want do is take ur house We have tried for months to work with them and they absolutely will not re-send the paperwork they say they do not get it they are very unprofessional they need to be out of business

Our mortgage was switched to Mr. Copper, they are hard to reach by phone, when you finally get someone on the phone they over talk you. Its not first attempt, its been several, & they are just hard to deal with.

Mr. Cooper website has a complicated website that is always inflexible. It tells you of the balance that you owe and won't say the amount that has added up to nearly 3,000$ dollars. It declines to even more confusion as it informs us of the taxes, but not the correct ones we supposed to be recieving. The layout for the website is always addled pages in a clutter despite how neatly they would do it. Mr. Cooper is one of the worst mortage payments ever with inflexible and insecured information for people.

I realized my autopay didn't setup correctly and paid on the 31st day double to catch up and they said they would not charge the late charge and all was well. 5 months later I learned they reported me to the credit unions. I have paid mortgages for 15 years on time everytime an they report me! If I could leave I would but I can't because I am locked in. No wonder they have a 1 star! Are any mortgage services good?

Just a crooked company. Lies about things just so they benefit from your misfortune. I was on a 3 months COVID relief plan because my wife lost her job. I was told by them that I could still make whatever payments I could while on the plan. So st the end it wouldn't be too bad. I did what I could. After the forbearance was up I was than hit with well because you made an effort to make some payments that cancelled out the relief plan so now I'm told I need to come up with the full amount or get hit with late fees and a hit on my credit. Just a total greedy dishonest company. Who cares nothing about anyone.

The mr. Cooper folks were a combination of incompetent, deceptive and obtuse.
The refi process consumed our lives for weeks and weeks and would have had to improve considerably be considered a cluster f**k. In retrospect, paying more money, for a longer period of time would have been a more desirable outcome. Consider yourself warned.

Today on April 24 2021 I cought Mr Cooper making an unauthorized double mortgage withdrawal from my Chase Bank account. (My normal payment went out 8 day prior to this day)
The Chase branch near me that I went to to report this fraud attempt had two other Chase customers with the same issue with Mr Cooper. So far no one is answering at Mr Coopers customer service number.
To be fair the next day I received an email from Mr Cooper that they were aware of the problem and the money was returned by Monday April 26.
I wonder how big was this "glitch". How many people had this happen to them? How many may have had their debit card declined during this time?

Our loan was purchased by Mr. Cooper. We've been trying to refinance for over 4mths. Although we've been given timelines and told dates we would be able to close, we are still here not getting calls back and completely ignored. They seem to be completely incompetent and have not only wasted our time, but took a hard hit on our credit unnecessarily while we go look elsewhere to refinance.

I've been calling Mr Cooper for over a week, and they don't answer calls. It is important to get these people on a phone line about my mortgage. I understand with the Coronavirus crises in the US. This is getting redicoulas. A week and a half has gone by and no return calls. I'm contemplating a different mortgage company.

Mrcooper forced us to get flood insurance at closing. When it was time to renew they faild to pay for the policy causing it to cancel. Then Mrcooper purchased a new policy with less coverage at triple the price and stuck us with it. The company hides behind departments separated by state lines. No departments interact with each other trying to reach anyone will just upset you. I will never use them again nor suggest anyone to use them.

I have an open mortgage account with this company. Do not believe anything you are told because they will tell you a lie. They have an offer to assist you with your mortgage payment due to the covid19 pandemic. The offer is, that you can get an extension of a payment and you have a time limit of 3 months to pay that payment with and get all your mortgage payments up to current status and you will not have any delinquencies on your account. Well NOT TRUE, it does show up as a delinquent payment and goes against you. How I found out was, I called to get pre approved for another property I'm trying to buy and was gonna try to use Mr Cooper as my lender until this was brought to my attention. I will not be using them for anything and am gonna do my best to get my mortgage redone by a better agency. Do not use this company, you will be very dissatisfied. Don't even think about it!

One star is a joke! Where is the justice or the Justice Department?! I have talked to ten customer service personal, ten different responses. Not to mention a crooked legal department. I can't believe that the management is out there, free!

I have tried getting ahold of mr cooper for two weeks. My case manager is Durrell Cleveland I have yet to speak to him. He is never either at work r just doesn't answer his phone. I dislike to mortgage company. Wish I never had to switch.

So, yeah, I'll be informing the BBB & CFPB of their business practice.
Mr. C. (C doesn't stand for Cooper...) applied my explicitly directed principal payments instead as regular payments regardless of the fact that their website allows one to explicitly designate extra payments towards "principal". How much extra interest am I now paying over the life of my loan? How much escrow over payment have I paid? Oh, they say, your account has a payment hierarchy where the interest & escrow are paid first. The why allow clients to explicitly designate where they want a payment applied? So, yeah, informing the BBB & CFPB.

I recently refinanced with another company. At the beginning of June, I close with that company. A month later I received a letter saying I can potentially face foreclosure over a missing payment. Mr. Cooper never let go of the loan and none of the workers of the other mortgage company were not notified. This company also does not care about your special needs such as receiving a phone call in the native language the borrower speaks. This mistake cost me daily interest for a month.
This issue was recently resolved, but Mr. Cooper made a last-minute change that almost cost me another month of interest.
I am upset that this company does not take into consideration their clients' needs and lack of sympathy during these times. I hope they get better about this matter. I am glad I got out of this company!

Worst customer service I've ever experienced including flat out lying to me about refinancing steps. They should be reported to BBB- I've never done this before but if it is a pain I may learn how anyways just to help prevent other people from having to go through this.

I was with Nationstar Mortgage and now is Mr. Cooper. I started having problems since then, basically with the calculations they do with the payments I make and with the transaction getting the payment. To make the payments I use two bank accounts, one for regular payments and the other one for escrow and principal. For several occasions they have deducted the regular payments from both accounts. Let's say for instance that I did a mistake at the beginning, but what about the second and the third one? In the first two, I got the money returned to my bank, but the third one, I had to pay $28.00 for insufficient funds to my bank. That is not fair. I had to pay their mistake. A bank that has more money than me.
Regarding the calculation, with the previous bank I used to use the bank statement to have an idea of the next balance if a made certain payments ahead. Everything used to match, but with this one, the numbers don't match in some months. I really want to move to another bank.

My mortgage was just sold to Mr. Cooper. I made my first loan payment. It was due on 3/1. The check cleared my bank on 3/1. But the company has yet to post it to my account! It keeps telling me that my loan payment is past due, when it is not. There is never any customer service available. When I tried calling, it is an automated service trying to sell me something!

My loan was sold to Mr. Cooper and I reached out shortly thereafter to set up bi-monthly payments. After two separate email rejections, I was told I had to pay a month in advance to have the priviledge of bi-monthly payments. They wanted me to make a double payment in one month just to set up bi-monthly payments in the following month! No other mortgage company has ever expected this over years of mortgaging and numerous house purchases. Avoid this company AT ALL COSTS!

Said they couldn't do a loan modification because I defaulted within the first year of a prior modification. At no time did they inform me this was what I was agreeing to when I signed the original modification. It looks like they found a loophole somewhere and said oh, this is our investors guidelines. That is no reason not to do another modification.