Mr. Cooper

I sent two checks to them for house payments and they said they didn't get either of them. So I cancelled the checks and I did an electronic xfer for two grand. They found one of the checks, cashed it, and basically did exactly what I didn't want them to do: cash those checks. They knew that or rather one person there knew that and the info didn't get passed on. What a worthless outfit.

My mortgage was sold to this company, and after only a month relationship, I am refinancing with a reputable company. I want to eliminate my escrow account and was told that because I am in a flood zone, that i HAVE to have my taxes impounded. I contacted my investment manager who got me in touch with another lender, who had no problem with me not having to impound my taxes and insurance. When I called customer service, I was placed on hold for over an hour and when I tried to email 2 different addresses, they both came back undeliverable. I would not recommend this company to anyone!

I have has mr Cooper as my mortgage company for 14 years. I finally decide to sell my house and the title company requested payoff from mr Cooper. They sent it over and it has a 30 day guarantee of payoff amount. Everything is set for close. 5 days before close they sold my acct to servbank. I spent hours on the phone with servbank and they say it takes 7-10 days to onboard the new acct. So now we can't close and the buyers have a reason to back out of the sale!

I refinanced with Parkside Lending at a 4% rate in 2017. In Oct 2018 my loan was sold to Mr. Cooper. At the end of 2017 my interest paid was $5828; in 2018 it was $5721. Then in 2019 my interest was $6116. How could that go up and not down? I called and the rep said it was correct! Now in 2020 the interest paid was $5980. I do not understand how this works and how they get away with it. Stay away.

I should have ran when I first spoke on the phone with mr. Cooper. It was almost impossible for anybody in that company to return a phone call. I went up the line on supervisors and still got virtually no return on a phone call or an email. Most questions went unanswered from the initial paperwork that had to be submitted to the rest of the paperwork to the day of closing. Even the day of closing was a nightmare. I would never recommend mr. Cooper to anybody even if you wanted them to walk your dog because they wouldn't show up they wouldn't walk the dog and they wouldn't know how to walk the dog. I'm in sales for 40 years and I've never counted a company that is so bad.

Got my house refinanced through Mr. Cooper. Agents were very unresponsive. Never answering phone calls and completely dishonest when it came to cost or how the closing costs were going to end up. Ended up I called my loan processor whos phone rang and rang with no voicemail picking up. I called the customer service line and the lady asked me if I transferred my loan to another company bc she couldn't see anything had been done and it showed I had a late payment status which would affect my credit. Still have yet to hear back from my agent or her manager. DO NOT USE MR COOPER!

Got my credit dinged for a late payment on a mortgage. I was the cosigner (ex-wife was making all the payments) and it was the final payment. They wouldn't accept her payment because it did not match the amount on the coupon. Asked them to look into it and got a form letter denying my request to remove the late payment comment. I still have excellent credit in spite of them. Horrible communication. Stuck with this on my report for another four years. Will contact Trans Union et al and hope for the best. Thankfully I will never have to deal with them again.

Extremely long call wait time. Left messages never return my CV all. When I call voice message palys under rep me Shorty or something like that she never call back. Left my number with one of rep to call me back, I ah e NEVER received call back. I am still on hold 25mins no one is answering. My issue hasn't been solved.

My mortgage was sold to this company in June of 2022. I had an escrow analysis in Oct and made an almost $2000 deposit. Then in Feb of 2023 another analysis was done stating I needed an additional $1000 plus. I only need to have 2x my escrow payment after taxes and insurance according to them. When I did my calculations I will have double that when next February comes. I can only hope my mortgage is sold before I have any iother ssues with them. I feel ripped off.

Worst experience!
It seems like they just don't want you to set up biweekly payment!
I sent out the biweekly autopay form they needed 2 times already and they have been rejecting it with some silly reasons. And you won't get to know the reasons until you call the customer care and ask why the biweekly payment is not set up yet.

Mr Cooper called me May 24 and stated it was a good time to refi my loan. Today is August 19 and final had my closing day schedule but 2 hours before I get a call that the loan processor forgot a document so we could not close. The loan processor Shvante Birdow is the worst. She never returned any emails or phone calls. I had to track down a manager which took until July for a return call. I shared with him all the negative reviews I was reading and he assured me that wouldn't happen. But here we are today with the same problem as 300 other people. I'm starting the process of doing a refi with someone else
They crazy thing they called me to start this process.

They would not accept my insurance my house payment is 547 and then they said if I don't get insurance they will add their own and next month then mortgage payment is going up to 798 I can't afford to pay that now I will be filing bankruptcy

They bought my mortgage out without my approval. When I tried to cell they charged $700 to provide my certificate AND it took them FIVE weeks to produce it.

When I tried talking to them about this issue they conveniently set their reply date to 5 weeks AFTER my closing date.

Bad people, bad ethics. Don't use them.

This is the WORST company to work with. We started our process on December 7th 2020. Today is 2/5/2021 and they say it's approved but will take another TWO WEEKS to finish. They promised a 30 day close and this is ridiculous. NO ONE will answer the phone—email only! No contact with anyone but the processor who cannot give a straight answer on anything. I will NEVER use this company again!

They refinanced my ex-wife's home using my SS#, been trying to resolve this for years! Claimed bankruptcy on this loan and they still harrass me and show this loan on my credit. There needs to be a class action lawsuit against these $#*!s!

Mortgages should NOT be bundled and sold! Consumers should be able to avoid having their mortgage handed over to incompetent, fraudulent morons like this! They have been merrily collecting my escrow for property tax and hazard insurance, BUT HAVE NOT PAID THEM! The late penalties and interest charges continue to accrue with the county, and still Mr. Cooper sits on the money!

Mr. Cooper added 5 months into our mortgage without my husband and I knowing. We have forbarred on it due to Covid and the payment to bring our mortgage current is due in September. Not only did they add on 5 months but because we forbarred they raised our mortgage payment and tacked on fees.

My loan was sold to Mr. Cooper a few months ago and it has been a complete nightmare from Day 1. I tried to set up bi-weekly autopay with them, which I had with my last company and never missed a payment or had any issues. I had to pay one month in advance (basically 2 mortgage payments). I did this TWICE, and they still couldn't figure out how to get it set up. When they asked me to advance pay a third time, I refused because I don't want anyone this incompetent with access to my bank account. So I set it up through my bank instead. But they didn't credit the payments correctly, then reported me late and tanked my credit score, when they had the money but just hadn't applied it! If you have a choice, DO NOT do business with these incompetent people! All the trash reviews all over the internet are for very good reason!

My loan was sold to Mr. Cooper shortly before I was laid off from a job. I requested that they work with me while I was looking for a new job. It is impossible to talk to someone - you just have to electronically message back and forth. They requested vast amounts of information and documents to be uploaded - tax returns, paystubs, etc. After months of back and forth, the answer came back that they wouldn't work with me because "default is not imminent." How would they know that from looking at the past?! I was telling them I have no income in the immediate future! At any rate, it was a horrible experience. My credit score took a gigantic hit because I missed a few payments. It all could have been avoided if they had worked with me for a very short period of time. Luckily I have refinanced with another company who seems to have humans working there.

Thought we obtained a fixed mortgage thing again with this company. They do these " analysis" once a year based in this a year ago they have us a check for roughly 7k saying we were paying too much into escrow. Now one year later they saying we owe 7k. They are the ones that did this " analysis " They obviously made a mistake last year when returned the overpayment and now we are paying for it. We are now paying more than we did when we initially obtained the house. Furthermore, I cannot speak to a live agent because the phone rings and rings. The virtual machine keeps picking up and get this the projected increase by 2024 is an addition 2k on the mortgage they didn't noticed me in my f the change when I went to my bank all my savings where gone to pay this undercharge. We are at a time every penny counts run run fast

I paid off my mortgage in 2017. I just found out that they never submitted the release of lien paperwork to the County that I live in. I went to take out a home equity loan and can't complete the process until they submit the paperwork. I have called customer service 12 times (I have to say that they may not have understood what the issue was, but they were always professional. I was referred to an Executive Resolution team member named Brenda. Helpful for first three emails. She told me that the paperwork was submitted August 4th. I asked for a copy of the paperwork work so I could reach out to the County and she refuses to respond to me. Found out that the paperwork wasn't actually sent out until August 23rd with this assclown knowing I have a mortgage transaction pending and time is of the essence. I'd live on the street before applying for a mortgage with these liars

Charging fees without any customer consent or request, paying county tax late and pays penalty and taking no responsibility.
I had three loan with Mrcooper which is transferred from Rocket Mortgage, MrCooper didn't pay property insurance, County Tax and supplemental tax and Mr Cooper paid about $750.00 Penalty and I had to pay the penalty I requested the refund for the county tax penalty they denied the refund.
So, this company is no customer service and no responsible to take care customer

Nationstar/Mr. Cooper purchased my mortage from Citbank.

I record my principle every month when I make my payment. This is the 2nd time I'm asking them why my prinicple is getting bigger and not smaller.