Mr. Cooper

When loancare sold my loan to mr cooper I had such a headache and my stomach hurt so bad. I went on forbearance for 6 months and after which time got a loan modification (sucky one at that, up'd the term from 30 years to 40 year same high interest rate) thought I was ready to move on with my life until I made my first month payment. My payment is $1300, paid in full on the first day it was due Oct 1st. But my account was still showing a balance of $900 for October? I called and chatted with many uncaring customer service people all with a different explanation though most recognizing it was an error and it would be fixed as long as I sit on my $#*! and wait. It has still not been resolved and mr cooper sent the credit reporting agencies negative late payment information. My stellar credit score took a deep nose dive thanks to these incompenent thieves even though I've been all over it and pro actively asking for this to be fixed/resolved. This was just the first payment, I wonder what it will happen to the second payment, third, 480th... Please sell my loan to anyone else please!

Our mortgage was sold to Mr. Cooper and it's been a nightmare ever since. It takes them over a week to take our mortgage payment out of our bank account. Several times, we have not realized it hasn't come out yet and end up over drafting our account or having to pay a fee from our bank for insufficient funds. We changed from automatic payments to selecting the date hoping this would fix the issue. It hasn't. Currently, our mortgage payment STILL has not come out of our bank account and it's the 7th of the month. With our previous mortgage company, it was out by the 2nd or 3rd business day like clockwork. It's maddening to think you have paid your mortgage and have plenty of funds left over only to realize it actually hasn't come out yet, and you've over-drafted your account because you moved that extra to savings or paid for something you might not have otherwise purchased. We've reached out to customer service multiple times about this and nothing. TERRIBLE company and wish we were still under our previous mortgage company.

Let me tell you a brief story. Our home was always in my name. They bought our mortgage, we did a rifi in 2013. My husband died in 2016. After 3 years I wanted to sell. Two days before closing a defective deed was discovered. I had sold the home in 2 days, we could not close and we were promised a quick resolution, that was November 28,2018. They left out two things on the new deed, in it's entirety and with rights of survivorship. They have been covering their $#*! ever since refusing to fix what they broke. I found out after research with my title company that 3 weeks after we signed closing papers, Tamika Williams on behalf of Mr Cooper sent an urgent request supposedly at my request to change the deed. I reported it to Mr Cooper who still has no answer why it happened. I have not sold my house this error would force me into probate and we did everything to never be in probate. They refuse to discuss it with me. I am a widow it is costing me 20k a year in payments. Despicable, Shady, Unethical like the collections agency they used to be. They have paid enormous fines for errors like this and they still will not fix the error they made. I am currently hiring an attorney to bring suit against them. They have caused incredible hardship and made me ill in the process. They prey on those like me stuck and it is Wrong. I had sold all my furniture and signed a long term lease. I had to back out of that costing me thousands more. Anyone else have issues like mine? If do how did you deal with it?

I have a mortgage with Mr. Cooper and a fixed interest rate the first year was fine and then the second year my payment went up not my interest-rate just my payment they said I had a shortage in my escrow which I gladly paid them while I was on the phone in fact with them but my mortgage payment still was $22 and change more a month I asked them about it and they said it was an escrow shortage which I said I just paid make a long story short they had no answer for me went back-and-forth with different representatives that was last year I am still paying the $22 so I decided to make a call just recently because they kept getting junk mail from them trying to refinance they have a better chance in hell please do not deal with this company they will put you on hold forever and when I did get a representative today in fact I explained the situation to her and after my conversation which I didn't really finish she hung up on me I was not rude I was professional and this is how they treat their customers I would love to know if anyone else out there has the same problem where issue maybe we can put in a class action suit against this company thank you

My loan was bought by Mr. Cooper from Cenlar. I was happy with the service and the website portal and decided to refinance my loan with Mr. Cooper. The process was disorganized and very slow. It took about three months to collect documents and get the loan ready. My processor was Seleta Jones with Mr. Cooper - disorganized and unresponsive. We were finally on track to close on Dec. 1st, 2021, when they called me in the morning of the closing to tell me that they had sold my loan to Rocket Mortgage on the day of my closing. Seleta had no idea this was going on. I had a choice at that point, to start the refinance all over again with the new company or choose to go back to Mr. Cooper and refinance. The only issue of going back to Mr. Copper, now I would have to come up with the tax payment of $15,000 in cash. So, I decided to refinance with the new company Rocket Mortgage. I am still trying to collect the fees I paid to Mr. Cooper even though they caused the loan refinance issues. I would definitely not recommend Mr. Cooper if possible to go with another company.

This is an absolutely crooked company. For one I don't even know how my mortgage was turned over to them. I left a review not too long ago explaining basically how they just ripped my home out from an underneath me.
I received a courtesy call today saying that they are going to review my application for the forbearance plan in which I was guaranteed to be able to keep my home in which they lied and made me short sell on May 31st. Do these people not understand what they already did they suggested I get a realtor and put my home up for sale before they short sell it and leave me hanging I did that I spent a couple weeks trying to get the home ready my stuff moved find me a little roach infested in apartment and put my forever home up for sale. Now they want to call me and say they're going to relook at my modification. Excuse me people Mr Cooper the damage has already been done... I have taken days off work literally almost lost my job because of the strain and stress you put on me to sell my home before you jerked it out from underneath me. Now you're calling me with a courtesy call!?!? You know why I don't even know what to say and there is no tellings how many lives and homes you have destroyed...
Apparently you don't have any choice if your mortgage is sold to Mr Cooper or whatever they do. Would suggest now that if you have any relation or mortgage with this company I would suggest you find something real quick to get out of that hole because they will bury you. Give you a courtesy call. Not know what you are thinking but the damage has been done. Azzholes..

I spent several weeks attempting to have them accept my Hartford Insurance policy. In the process they said I was not an owner of the property, I had no insurance, I changed my name (wife's actual name) and that they would not talk to me because I was not an authorized owner.

Insulting to say the least, when I was told that the Customer service person would not talk to me, I asked for a supervisor. Told One would call within 72 hours, after 100 hours I called again only to have them start lying about our Loan and insurance, They did not have knowledge that a Deed is the best ownership document, they did not know what a deed of Trust was (similar to a Mortgage) and believed the promissory note WAS an ownership document. They are terrible to talk to as they lie about dates and documents.
Going thru a refinance is so hard to stand, I would rather be hit by a baseball bat. I don't want to refinance but I don't want the liars from Mr. Cooper to handlle my Loan. They have numerous financial proplems including possible theft of consumers funds.

For legal purposes I won't disclose my name or location but I am a former " Cooper" I can tell u first hand that this company is a joke they do not care about their customers they have the option to waive the 20.00 pay by phone fee that they charge u but refuse to because they want their customers to go on their website and stop calling them... if u ever have a complaint u will more than likely be hung up on as cooper employees are poorly trained and often have bad attitudes because their lunches are cut down to 30 minutes instead of a full hour or because most employees make less than 16 an hour... most cooper managers are newbies to the mortgage business and have less than 2 years experience they will often make false promises to get customers off the telephone or avoid customer calls all together... the best way to get a results are to ask for the following managers... Robert (Patrick) O Neal, Matthew Connor, Ned Tempsta, they will ignore u also while they make off color and inappropriate jokes in the workplace but will probably get one if they're flunkies to respond to your messages if in the DFW area u should probably pay a visit to their main office 800 121 bypass Lewisville, TX security is about a big of a joke as they are

This is the wort company ive ever dealt with in my life. If you have other options, use them. I applied for a home equity loan and waited 3 and a half months and still not finished with no end in sight. My loan processor was rude, childish, problematic, unprofessional, and insulting. She waited a month for job verification, which shouldnt take more than 24 hours, 72 hours at the most, she never notified me. I waited weeks for responses from emails and voicemails and when she finally did contact me it was about something else, she never once answered any of my questions not 1 of them, ever. She made me supply the same documents to her twice, she didnt know the basics of my loan and situation, i mean the very basics. I tried to call her manager to complain about her, i called 10 times over a 3 week period and left a voicemail every time and never once did her manager acknowledge me or return my call. So i called her supervisor several times, never once did she return my call. Avoid mr cooper at all cost. Every day was hell trying to deal with them.

Financial problems caused us to get a month behind on our mortgage. When I called Mr. Cooper to discuss options, I was told we could do a 6 month forbearance at a reduced payment. It was all done over the phone in about 5 minutes. There were no forms to sign and no formal agreement sent to us. I asked specifically what would happen with the balance after the 6 months and was told to call and make a payment arrangement. All 6 reduced payments were made in time. At the end of the forbearance, I received a statement that said we owed over 5k. I called to make arrangements and was told that my only options were to pay the full balance due or sell my home. I would never have agreed to the forbearance if I was aware of that. I cannot pay the 5k in a lump sum. When I spoke with a supervisor named Sarah, she claimed that they sent me the terms of the forbearance by mail and my online account. I never received anything from them and there are no forbearance documents online either. I asked for a copy of the recorded phone call to prove the terms were never disclosed. Sarah refused my request stating it was against policy. When I asked for a copy of the policy, I was told she couldn't send it to me and I could find it on their website. I have thoroughly searched the website and found no policy stating she could not send me the recording. There was no attempt whatsoever to help me get current, just sell my home. This company lies and doesn't care about their customers. I have reached out to a lawfirm to start a civil suit against them.

I had been receiving come-on's from Mr. Cooper for months regarding refinance rates, and although they held my mortgage, I had a real problem reaching them. Until one day I called the complaint line, and the woman connected me to a mortage profesional- Shawn Kent, from Irving Texas. Who promised me a quick turnaround and no issues and a savings of over $250/ mo on my investment property... Bull$#it!
After 2 months and countless emails and information scanned or requested from my accountant and sent to them and everything satisfied and my continually asking if there was anything else that they might need so I could send it to them promptly and satisfy the request... they call me on the phone and tell me just 2 days before the rate-lock expires, they cannot provide the loan because they cannot verify my foreign debts.
I have no foreign debts! If I had foreign debts, I would have revealed them in my numerous tax documents and income statements and investment income and tax returns.
These people are SCUM of the earth, and have no scruples, and will do anything to fleece you of your money and not help you despite saying they are "Here for you, willing to provide you with everything you need for your home finance",
Do NOT Believe anything anyone at MR Cooper says, Especially Shawn -Lying through his teeth -- Kent,
There is nothing Mr Cooper can do that another mortgage company cannot do better.
If you have the choice, DO NOT do business with these scoundrels, they will lie, cheat, and steal, your money and laugh all the way to the bank.

This is the worse company I deal. I was under forbearance program with them, at the end did the loan modification and while I was doing the loan modification I sold the house. They never reported to my credit but behind my back and illegal reported my house as Pre Foreclosure. Which I would never found out until I decided to buy a new home and the underwriter denied the loan due to an false statement from MrCooper. You call the escalation team and they ask you to submit an email to *******@mrcooper.com and ask for 48 hrs. I submitted all evidence that I was covered by forbearance and agreed with them and they still damage my name making me lose thousands of dollars and getting the loan denied. Make sure you are covered with this poor company bad service. They is a setor call Escalation but the problem does not get sorted and they do not escalate anything to manage. Run away from this company I am giving all evidence to a lawyer and news to show what this company does to all Clients

Try calling the customer service number, endless loop of nothingness and the Chat is even worse. Terrible customer service

This is a evil company. Truly awful people. Run away as fast as you can. They bought my loan from citi and everything has gone downhill since.

Zack made me a believer in humankind again. He fixed a bad situation when no one else could. Thanks bro! I owe you and the Mr. COOPER TEAM!

Refinancing with Mr. Cooper? DON'T! As an existing customer with an 825 credit score, no other debt, and more that adequate resources, I thought it would be a quick and easy refi. We were to close at end of October. During the process my loan processor changed, an appraisal was waived, but then required (even though they had a very recent BPO that they had ordered). Their customer application portal doesn't match what your loan processor says and offers no information to the borrower to resubmit an acceptable document. They never provided a loan cost disclosure after multiple requests. At one point loan processor said he thought we should send in one more trust verification and then he sent us multiple documents with the wrong state's legal verbiage, then cut and pasted one that we had signed and notarized, but underwriting wouldn't accept it, so did a 3rd one. We had 3 closing dates set, with clear to close and they cancelled them. They locked my rate without my permission and the lock end date changed at Mr. Cooper's whim. When I submitted a complaint to the Mr. Cooper Customer Service office, my loan was declined and access to my lending portal with submitted documents was closed as of 1/4/2021.

I spoke with three different customer service representatives about my supplemental tax bill and got three different answers. I assumed I would be responsible for the bill and had no issues at all with that. However, I figured I'd check with Mr. Cooper to see if there was enough in my impound account to cover the bill. First rep says, "Yes, we will receive your tax bill and adjust your monthly mortgage. There is nothing you need to do." Well a few months went by and my mortgage payments stayed the same, so I followed up. Another rep said, "Yes, we will pay your supplemental tax but you have to send us in your bill." No worries, I went ahead and sent it in through their secure messaging center as directed. Maybe the other person was new and not sure how the process worked. A bit more time passes and still nothing changed with my mortgage payments, so I followed up AGAIN, for a third time, with Mr. Cooper, and a customer service rep told me, "No, we don't pay your supplemental tax bill. You are responsible for that." I sure am glad I knew not to trust these people and to do my own follow up. I wish I could say this was the only time I received bad info and terrible customer service from Mr. Cooper, however, there have been other occasions. In addition, the bad info I was receiving was nothing compared to the awful attitudes of the customer service reps. Each time, they treated me as if I was this person bothering them. "How dare he ask us questions!" Unbelievable rude, short with their responses, and worst of all THEY were just making stuff up, it would seem, and had no idea what they were talking about. The Message Center I mentioned is also very unhelpful. The responses you get are automatic and do not directly address your issue. So basically, if you have a question or an issue, you are rolling the dice no matter how you try to get your answer.

Absolutely the most disrespectful, rude and horrible customer service I have every dealt with. Holier than this attitude and egotistical associates.

They are reporting us late on the mortgage the day after payment is due! Customer service has no clue

Company engage in deceptive/ dishonest loan practices causing me financial harm. They issued written guarantees they didn't honor and offered bad advi Over the span of 2 months I worked with Derek Clark in the Coppell Texas office. During this time Mr. Clark and his manager gave me bad financial advice that cause my FHA refi to collapse. He told me to withhold them make payments to get a loan that he finally was unable to offer. He and others in his office issued several written loan disclosures and was dishonest about there content or meaning. Derek often failed to contact me at agreed times his management would never call me back and even other in his office made comments about the dishonesty shown. Instead of being honest when I had the money to close Derik provided bad advice and asked me to spend my closing amount with a promise to lower closing cost that actually increases after I spent the money. I was issued several loan agreements which the company failed to honor. His supervisor Candi Tran ignored several complaints during the process. I complained more then once only to be lied to again. This company has caused me financial harm and undue stress because of the continued dishonesty during the process of a loan that was sabotaged buy Dereks incompetence as a supposedly licensed professional and the lack of supervision on the part of Candi Tran.

I received notifications that my mortgage was transferred by Wells Fargo to Mr. Cooper in May/June 2023 and that the transfer would take effect July 1,2023. I diligently created a Mr. Cooper account and signed up for Auto Pay and double (even triple)-checked to make sure that everything was in order. I saw that my July payment was automatically deducted by Mr. Cooper in July. In late July/early August, I started receiving alerts that Auto Pay was not set up on my account and that I had to fill out a form and mail it OR set up a Mr. Cooper amount (which I did). I tried calling to speak with an agent (after receiving mailings that said "if you ever need support, we are just a phone call away") and their phone system fails to understand basic words in English such as "payment" or "agent" and hangs up without ever giving a caller a chance to reach a live person. This happened six times so I tried chat and a chat agent confirmed on 8/1/2023 that Auto Pay was indeed set up on my account. Well, on 8/2/2023 I received another alarming alert stating that Auto Pay was not set up and that immediate action by me was required. I finally got another chat agent to share an email address so I wrote to express concerns and have no doubt my email will be ignored (but it's evidence that I am responsible while they are negligent). I am really concerned about all the negative reviews, the ongoing email alerts I receive stating that Auto Pay is not set up after it had been set up and confirmed...this company does not have its $%#% together at all--guess who will suffer? Customers. This company also sends out unnecessary mailings touting their customer service. Instead of doing that, they should actually try providing basic customer service. I give them a F- and I want my loan to be transferred to another, more reputable institution. I think if they continue to hassle consumers, we need a class action lawsuit against them. Negligence, incompetence, etc. is not okay when it comes to mortgages, insurances, and homes. I think this company needs to be investigated and face some consequences for the terrible way they treat consumers.

Very unprofessional customer service and does not care about customer value. Please
Stay away from them.

This company after a year and a half had not got me starting paperwork ALL OVER AGAIN What is their problem here are they just trying to foreclose on peoples houses On purpose? My mother passed away a year and a half ago the mortgage was serviced by Seterus then got sold right as my mother passed away. I've been trying to get the mortgage put into my name since then. Mail Emailed faxed paperwork over and over called Fanny Mae And explained to them the run around I was getting only to be told there's nothing THEY can do. Lawyers don't want to even be bothered with Mr Cooper because they are so bad. I'm at my breaking point we need to start a class action lawsuit against this company. How many people are having the EXACT SAME PROBLEM? Are they just trying to steal my house off what?
My email is *******@oocupholstery.com if anyone can help please let me know your experiences. I'm calling my lawyer again Monday to try and see what can be done. She's already sent them a letter a month and a half ago. PLEASE let me know any info is appreciated.