Mr. Cooper

I have been in the Real estate business for 37 years and have yet to deal with a worse mortgage lender. Deadlines mean nothing, never a call back. This company was given 52 days to close a deal, we were promised 7 days before closing that they were ready. They had the buyer sit at the title company for 2 hours before telling them they didn't have a clear to close. Now we are 58 days down the road and everybody has closed but there is no money available. The phone numbers they sent out on the closing instructions don't work. Stay Away.

Good luck getting past the automated system. It will never let u talk to anyone. This company also messed my escrow account up and had me paying hundreds of dollars more than I was suppose to. There automated system alone makes me never ever want to business with company ever again.

It is hard to describe how bad this company is. They are the definition of predatory lender. They were sued multiple times under their previous moniker - Nationstar - so cleverly changed their name and are trying to screw people anew…I won my legal fight with them, but don't do business with these jackals and you'll avoid the tremendous headaches that surely come doing business with them…

My problem is similarly to the ones listed below. Didn't pay my insurance, can't find my payments, no human beings to speak with, phone call is ended by then before a resolution. I've spoken to my attorney, we are taking action.

Mr Cooper is a thief i did a loan modification back in 2013 i originally borrowed $*******. 00 back in 1997 after my loan modification making payment for 21 years i still owe $******* they come up with all kind of excuses why please please find another bank run do not sign with Mr Cooper it's an evil empire

Cyber attack to Mr Cooper data. Called to see if I was impacted or the result of the impact. Transferred 3 times as no one could answer. Hard to understand customer service reps as they had very thick accents! I do not know if I was impacted or how after 3 phone calls! Customer Service is terrible!

This has been the worst company to ever deal with! Our house caught on fire on Oct 27,2019 while the mortgage was with JP Morgan Chase we sent the insurance check into chase prior to the loan being sold to Mr. Cooper on Dec. 3,2019. Chase sent the funds to this company and now they don't know where the funds are and have us filling out paperwork after paperwork during the whole time interest keeps accruing. Can't get a supervisor on the phone or have one call you back and customer service just likes to punt you to another Dept.

My experience with getting year end tax statements and any other documents from Mr. Cooper has been absolutely horrendous. While the people answering the phone may be helpful, retrieving electronic information is nearly impossible. I would not recommend Mr. Cooper especially for home loans.

I pay my mortgage every other week and each time one of the payments is misapplied to principal only. I must call when I catch the mistake and each time I'm told my hierarchy will be changed. I NEVER is. The customer service reps either don't know what they're talking about or very poorly trained that they mislead their customers giving them bad information knowing there's no accountability. My loan was fine until being sold to Mr Cooper. Avoid if possible.

We are in the final stage of our 30 year mortgage with less than 5 years to go when CitiMortgage sold our loan to Mr. Cooper.
Mr. Cooper's website does nothing for current mortgage holders. They not only do not have an amortization schedule you can use for your loan on line, They can't even tell you your current payoff month/year with extra principle payments we have already made. I was told that about 6 months before payoff, we will get a letter. Guess by then they have it figured out.
This is basically a payment facility. What a joke.

My original loan processor sold my account to this awful company. In the process, they stopped paying my property taxes somehow, and it took nearly 3 months to get them to correct it. A few months later they called and offered a rate reduction loan. Simple enough. 30 day estimated turn around has now been more than 60. They do not return calls or emails. They do not provide updates on what is taking so long, other than "we are really busy", and they repeatedly ask for items that have been provided, that are still sitting in their queue which even I can see on their website. These clowns are a joke and not worth the time. Stick with a company that cares about the customer.

Pretty terrible customer service. Refused to pay taxes from escrow and, after 3 months of trying to get a response from Mr. Cooper, I just paid out of pocket. They also stuck me with all the late fees. Morons actually sent me a refund check for my escrow over payment. Terrible company that has an apparently completely automated system they cant do anything about.

Never in my life have I dealt with a company and it's employees that screw everything up, can't find previous correspondence, can't and or won't send me verification of conversations & are totally brain dead. The government needs to look at their horrendous history and reviews and take away all of their credentials as bankers & payment collectors. It's like dealing with a Communist organization that does whatever they want to do.
Unfortunately it appears they have government banking connections that they pay off in rubles and under the table benefits. Be sure to document every call with notation of day, date, time if call, person you spoke with, what their exact title is, their company ID # and record all conversations. To sum it up they are a bunch of commie whores.

I have dealt with Nationstar/Mr Cooper for years and never had an issue till now. I've been trying to resolve the non payment of my property taxes from my escrow account since April. Every time I call I get a different person and have to start all over. After several calls and on line chat nobody has done what they promised. I've been passed on to different departments and followed instructions to no avail. I don't know what else to do other than BBB or FTC. Very frustrated and Angry at this point. Nobody acknowledges e mail or responds. Nobody calls back or follows up. I am disgusted.

Mr. Cooper recently bought my mortgage from a wonderful bank. I have spent 5 weeks trying to get a statement from Mr. Cooper to make my payment. I have been lied to every time I've called. Mr. Cooper has never reached out to me or mailed me any information about my loan. My suggestion if you are considering a mortgage company is to stay away from this one. They are terrible to do business with, very unprofessional!

"MR. Cooper" bought out my loan from another company. I told them I was moving prior to them assuming my loan, they still cant give me a payoff after 4 days-they originally said I could get it Aug 1st, then the 5th, now the 6th, With today's technology, they should be able to have this on day one.

My husband was granted a tax free certificate from our county. When we reached out to Mr. Cooper the sales associate assured us it will be taken care of. After several attempts they did not honor my husband's certificate. We took matter into our own hands and now Mr Cooper put us into a collection agency. He is legally entitled have the taxes taken off the mortgage but but you deny him of this right. Shame on you.

This company does not care about anything except getting paid. I had an ongoing issues with them and they kept giving me the run around for 4 Months. I asked every question that I could to resolve the issue and I continued to receive the same letter 3 different ways. From one department to the next. I received bad information every time I called. I would not suggest if you are human to use this company. It only works for faceless, heartless, persons or Robots.

Had property damage at my home submitted all of the endorsed Checks and paperwork required and going over 2 months and still haven't received my first draft. Calling customer service and being told it's with corporate waiting for action for two months. When I call over and over again to try to speak to a supervisor I am spun and they out right refuse to give contact information for any one in corporate to log a complaint. I will never use this company again and will tell everyone I know what a nightmare my experience has been. I feel like I'm the victim of consumer fraud!

They paid a non-resident property tax on my home even though this is my PRIMARY house which they knew. Now My mortgage payment went Way up because my escrow is in the negative. No communication with the customers. This could of been easily resolved if they just would of contacted me to begin with! Horrible customer service and policy's. Not recommend at all!

After a week finally received a call back from Victor and he wanted to know what the problems were. I told him I wanted closing costs fees and the interest rate to be lower that day! He proceeded to get agitated on phone and arguing over things. So I told him just pull our loan application. We would take our business else where. He said well you will be sorry for this. Terrible customer service, would not refinance with these people, very rude! We found better service elsewhere and better service and interest rate! Happy Now! AZ

My mortgage was sold to Mr. Cooper a few months ago. Trying to talk to a live person is non existent. How can a company operate with just an automated system? My homeowners insurance expired recently. Mr. Cooper said they sent a letter notifying me that it was happening. Guess what. No letter was ever received. I called the "Customer Service" number and was told "he" (meaning the virtual voice) could only respond to simple inquiries. Finally and I have no idea how it happened but I got to an option that involved insurance. A link was sent so I could send photos of my insurance declaration where it will be reviewed. Would I ever consider Mr. Cooper to finance another mortgage? No. Never. WHAT A JOKE!

This place is a nightmare come true. Customer service (more specifically, lack thereof) is a joke. Getting a human (as opposed to a bot or automated prompts) is next to impossible unless you want to spend several hours of your life on hold. When you do get a person, good luck getting any info. Two people will tell two different things. You'll get more satisfaction watching paint dry than you will from this (expletives deleted) second rate mortgage company.