Mr. Cooper

As long as you're never late it's fine. Was late during the Texas winter storm; electricity went out a LOT with hit or miss internet access when it was on. Called and explained, she was nice, said oh, no problem. So they tacked a late charge to March.

This is absolutely the most unprofessional company. They call, email ect. Wanting to refinance your home
That they already have the note on. They will not return calls. They will access your credit without a completed loan app. Then see you have a almost 800 credit score and tell you They can't count one income due to the fact that person is self employed. This is pure and simply Discrimination at its finest. And this was not even a have to refinance. My opinion is to find a reputable and Decent company that values your business. We talk about keeping the small businesses up and going in America
But I guess Mr. Cooper and his company does not agree with this.

This company is a complete scam. They got caught steeling money in the past. They are still the same company, doing business as "Mr. Cooper". Please investigate before trusting a company with, what is most of ours largest investment. Our fight has just begun, because we will get the money they have stolen. Be WARNED, you will be the next victim. The lawsuits and reviews are all out there. Unfortunately, we have no say who our loans get sold to. But, new buyers and those looking to refinance you do have a choice.

My mortgage was bought by Mr. Cooper a year ago. They did not handle the escrow account correctly and the city charged $500 plus in late fees, penalty and interest. Mr. Cooper refuses to pay for these. In addition they erroneous calculated my reassessment with double the tax rate resulting in an increase of $560 a month. This took months to correct and many phone calls and emails. I've owned a home for over 30 years, these are the worst people to deal with.

When you sell your home, you are charged a fee each time the title company or lender requests the payoff. Depending on how long your buyers loan takes to be approved, you could end up paying several hundred dollars. The lender and title company stated that they have never dealt with a mortgage company like this! It literally makes me sick!

My mortgage was just transferred to Mr. Cooper. They can't find my payment. They have no live phone support. Their "Live Chat" consists of poorly trained reps who cut and paste pre-written responses. Once you encounter a problem with Mr. Cooper - there is no way to resolve it. The answer to the song lyric, "Will it go 'round in circles?" is YES if you do business with Mr. Cooper.

They bought my mortgage from another company and it's been nothing but issues since. I tried to set up their bi-weekly program for months and they could not get it sorted. I finally found the executives emails and contacted them directly and that was the only way I had resolution. The "customer care" woman told me to not contact the executives again. Totally disorganized and really shady at times.

I just had the most crazy "Fight" with this little boy Nathan who worked as a Mr. Cooper representative. When I stated this whole thing was "Ugly" he asked if I had "looked in a mirror lately"... Then told me he could talk to anyone anyway he wanted to. I asked for his supervisor, he refused.
What a gross company. The only reason they have business is they buy loans, and force people to deal with this trash. I would NEVER recommend using this company if you have any say in the matter.

Since Corona has hit, most of us have fallen on a bit of hard times. I applied for the forbearance plan. Got approved but it's a utter SCAM and design to hurt you. They are making you pay in FULL the moment its done after 3 months, instead of adding it on to the end of your cycle like other companies. Well if I'm out of work cause of this how can i pay in full after? This company doesn't care and they make it very clear

They deposited all of my principal payment into escrow account causing a past due of one month for the principal. Called 3 times and every time it is not corrected by the date they promise. Very frustrating and un- professional. If you have a choice, Do not use this company.

My mortgage sold to Mr. Cooper in April 2017 and just learned 30 days ago that my mortgage payment has not been turned into any of the credit reporting agencies this entire time! Never missed a payment. Was told it would be resolved and it hasn't been. Now I call back in today and the, "escalation department", says it will be turned in at the end of March! Great service, not! Asked for a written verification of mortgage 30 days ago to make sure they are going to report it correctly and got nothing! Stay away or refinance away from them, total joke.

I've had this home loan and house for more than 11 years. Never had i had an issue until Mr. Cooper home loan services took over my loan. They failed to pay my homeowners through my impound account despite taking my money every month. Additionally, it is virtually impossible to get in touch with an actual human being at this company. This place is completely useless.

For the past several years I have been making extra payments toward principal every month, anywhere from $300 to $600 in order to pay off loan since we will retire soon. Last month I paid an additional $900 toward the principal and for the SECOND time, it was applied to the escrow account instead, even though we don't owe anything in escrow. We have had 2 other homes/mortgage companies in the past and never had to deal with this level of incompetence. I can't wait to pay Mr. Cooper off and get them out of my life.

I have had nothing but problems since coming to this company. When I was first switched, I got over 20 phone calls in 5 days. When i finally called back to find out what they have been calling for, I was told they didn't have any idea why I was being called. Customer service is terrible. They give you the run around and never get your problems solved. They don't mail you your statement/bill until after it's due (I haven't received my bill in over 6 weeks) and then they try to make you pay a late fee for their mistakes. This company is a complete nightmare. I have had to call twice a week for the past 3 months because of something that got messed up. This place is a joke. The moment I have the opportunity I am getting away from them immediately. It's a constant fight with them. I can't even get them to mail be my bill in a timely fashion. But I get all of their other mail. Please avoid at all costs.

These guys are horrible I paid my loan off over a month and a half ago and have not received my escrow or over payment funds back. My real estate taxes are now overdue and I will be charged late fees and penalties because this corrupt company is illegally holding my money. I have left multiple messages to speak to a supervisor and have been told I will receive a call with in 24 to 48 hours... 7 days later I am still waiting for a call. This company is very incompetent, inept, and unprofessional.

Talked me into a re-finance. Paid $400 for an appraisal, then left me hanging & changed my processor a few times. Finally got fed up and told them to forget it. Now I am out the $400. A joke of a company to deal with

My review of one star is quite generous. I only gave it a one because I had to fill this field in. Beware of 'Mr. Cooper. The name suggests a friendly type of business. Their customer service is TERRIBLE. You call them with an issue and spend some time with them trying to resolve the problem, and they do absolutely nothing about it. It's like talking to yourself. Buyer beware. MR. COOPER SUCKS!

Mr. Cooper used our escrow account to pay someone else's hazard insurance. They admitted their error, but 4 months later, there's still no refund to our account. We cannot refinance now because of the negative escrow balance we now have due to their error. We were told a check was sent and they went as far as giving us a check number, but the check never arrived. We have made numerous calls and sent emails, but they are no longer communicating with us. This is fraudulent and wrong! STAY AWAY FROM MR. COOPER!

Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare.

I have always paid my mortgage bi-weekly. That is a foreign concept to this company who, even if you are paid ahead by the normal monthly payment, they have hoops and forms and voided checks to jump through (1990's called and wants its business processes back) and you actually have to get two months paid ahead for them to even consider. Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news!

Your mortgage has been assumed by Mr. Cooper!" He is a liar.

That news was awful and it's been awful ever since. I tried to contact the company to share my experience being so awful and complicated and I was completely dismissed.

This company is horrible. Our loan was sold to them from our previous mortgage company. We have our payments set up o line to come out twice a month yet they sent a fat lady every month with a sheet of paper saying we're 16 hours late on our payment. They can shove their papers in her fat rolls & get over a late payment.

Only for interest Charges, payment no for principal account. I want to get Cancellations of Deferral Request after I pay all the amount of *******. 27 dollars. But they just delayed and delayed to respond and tell me to wait. Really bad service for money.

I missed a mortgage payment. Absolutely my fault. Too bad it was 30+ days when I realized it. You see, I received a confirmation of payment email, my father died, and I was offered a new job all in the same week. I paid all dues and requested a gesture of goodwill, explaining everything, to repair my credit. I have no other missed payments in my history. Anywhere. They told me no, and that everything has been reported accurately. You can do so much better looking for a lender.

My bank sold my loan to these clowns a couple months ago... I had no say in it! I made the mistake of trying to do a recast with them... 3 months later... no recast. However they did let me know that I "qualify" for a home warranty! I told the girl I would rather have bamboo shoots up my finger nails than buy anything from them!