Mr. Cooper

Our loan got sold to them 4 months ago, I started prepaying the payment every 2 weeks, I have gotten calls every 2 weeks telling me I was behind on my payment every 2 weeks. Even though I am paid in advance they call me because of a screw up in their computer system. I am filing a lawsuit against them RUN FIGHT STAY AWAY FROM THEM<. I have been a home owner for 40 years this is the worst company I have ever dealt with

I can't get a human on the phone. They messed something up and I can't pay my mortgage online. I am in an endless loop of speaking to recordings. This can't be legal.

My loan was recently purchased by Mr: Cooper, What a train wreck in dealing with them. HORRIBLE. I wasted 2:38 minutes yet again today attempting to get answers. AND NOTHING. Mr. Coopers automatically increased by $75.00 a month. It was stated that there were not enough taxes being withheld. That is incorrect. And now NO way of getting any help resolving this. There is NO real customer service. And if their computer does not understand, which it has not as of yet. With over 20 attempts. Hugh waste of my time. And still no resolution. But they will once again overcharge me here in a few days. But no way for me to contact them. BAD MANAGEMENT.

The worst mortgage company out there. I was with United Wholesale Mortgage, and Mr. Cooper bought my loan. I read into this company when notified of the transfer. Everything I read is coming to life with this company. They adjusted my escrow by $270 in June, yet taxes and insurance didn't change. I've seen that they have paid out almost $200 million so far this year, 2024, in lawsuits. They are creating foreclosures by raising mortgage payments. I'm so new to my loan that I can't drop my insurance and taxes. I'm going to refinance just to get away from these individuals. I don't understand how they are still in business with such questionable practices. All I can say is I want out as soon as possible, and that's not soon enough. Very frustrating.

On April 28,2024 I pay off my mortgage to Mr. Cooper. By the law they have 4 weeks after closing to send any escrow to the seller. I call them 3 weeks after to fallow up but the number they provide is not a good number you can't talk TO NO ONE so I sent a ticket and since then I being sending ticket now it being 4 MONTHS AND 2 WEEKS, IT BEING EXCUSES AND MORE EXCUSES! They supposed to send two check one for $34,56 and another for $ 1,538.49 we got the $34, check but they NEVER SENT THE BIG CHECK AND THEY ARE FULL IS EXCUSES! AND LEIRS THIS COMPANY HAVE SO MANY BAD REVIEWS IS SO ASHAME! I NEED MY MONEY AND WITH INTEREST IT BEING LONG TIME AND THEY HOLD MY CHECK WHITH NO REASON SHAME ARE THEN! I DID REPORT THEM TO TWO GOV. AGENCY WHAT THIS COMPANY IS DOING IS NO LEGAL SO CORROPTED VERY BAD! I NEED MY MONEY ASAP! MR> COOPER!

I receive daily emails and letters and postcards telling me that I have options with Mr. Cooper. After my house payment went up 20% due to the value rising (a good thing) I called to speak to a rep regarding this and got their animated mail. You can not escape it do not try. You can try to email them but no one answers. I got a letter today regarding my options again and I called to see if I could opt out of the mailings. They asked if they could send me to the automated phone because I have options when I do that. I asked again to speak with someone. Can you transfer me to someone. Can you have someone email me with a number or call me. Novel idea. No can't be done. I have spent hours trying to reach someone and when you ask to speak to someone it loops you back to the beginning. It is designed this way. FACELESS companies should not exist. Someone has to answer the phone other than when it is in their interest. GO ANYWHERE BUT HERE. We pay insurance so they can now sell worthless loans to risky borrowers and we pay for their business practices. Loans should be in the town where they are purchased and not a faceless greedy entity.

Why cant they use the name Nationstar?

If I could give it zero stars, I would. I only have one reason for the poor review: they have zero customer service. It is literally nonexistent. There is absolutely no way to get in contact with a representative, only automated chatbots. If you have any problems or need to ask any questions, you're on your own, and there's nothing you can do. I'm very upset that Wells Fargo sold my loan to this company.

Engaged in a loan from MrCooper last year. Have paid a significant amount into escrow. Come to find out they did not pay the property taxes.Found this out when I received delinquent tax notices from city/county. Have made numerous calls/texts/emails to customer service.Nothing being done. Ended up paying taxes myself. Would not use them again…

This company has pending class action law suits against them set to take place on a court docket so it is real. They continue to do exactly what they are being sued for. They are absolutely deceptive and have proven an inability to keep customers records Consequently for the customer because they don't process payments or fail to properly process payments they will tack on fees to the account that you are not notified of ever. Once the fees add up they sue you and win and leave you with nothing. That's the way they do business. The only 1 thing that's keeping them from being shut down is the fact that 1 person not even associated 30% of the time with the company is on the board and connected to the viscus morons that run the puppet inserted to the oval in 2020. Mr Cooper is among the most disgusting company's I've ever seen.

Impressively bad customer service. Every.single.call I made sent me seeking different answers; I never got the same answer twice, and none of the representatives seemed to leave notes on the file from call to call. No continuity. The automated system is horrid. All together, a wretched service.

My mortgage was sold to Mr Cooper. They took 2 payments out of my account which caused my account to overdraw my account. Tried to call them and I can't talk to anyone. Stay far away from them as possible.

After less than a month as my new loan company all my personal records were stolen. Then they paid the wrong insurance company for my property and paid twice the amount. Forget about trying to get ahold of anyone on the phone as it's an endless recording spitting out useless BOT responses in an endless cycle.

My mortgage was sold to this garbage company and it's been nothing short of a nightmare. Customer service is non existent. They don't care about you. Absolute trash. Do not go anywhere near them.

Well Mr Cooper handles insurance claims pay outs terribly. I would of never had my house done if I relied on them to pay me my money to fix my house. I was so far out of my pocket to finish my house it was ridiculous. The insurance only paid to patch my house back together. My house was built in 1956 and patching it back together was not an option because the city made me repair it up to code. Electric, plumbing all the studs and furing strips A/C dry wall roof windows so my house is completely new. Far from the cost of what insurance paid me. They play a game with your money you have to do circus tricks for your money while your contractor has to work slow cause you run out of the insurance money to pay him and cash out your 401k sell your boat and work more than usual to pay the off set till they give you your money to pay the contractor so it cost me double the amount the insurance payed me so beware if you have something happen to your house and wait for Mr. Cooper to pay you your money to fix your house

My mortgage was sold to them about six months ago. They immediately neglected to pay my home insurance, which I only found out when I got a letter from my insurance company that my policy was going to be dropped for nonpayment. It took me hours on the phone to get it resolved. Mr. Cooper's communication is terrible, whether it is not bothering to pay insurance premiums or increases in monthly payments, which my previous mortgage company managed to take care of just fine. I have never felt less like I mattered as a customer. Also there was their recent cyber breach, the ramifications of that are still unknown. Absolutely avoid.

Just received letter on Jan 20,2024 dated December 24,2023. Nationstar Mortgage LLC (dba Mr. Cooper) writes to inform ALL of their customers of a data security incident at Mr. Cooper that may have involved some of your personal information. What information was involved? The personal information in the impacted files include customers name, address, phone number, email address. SOCIAL SECURITY NUMBERS, DATE OF BIRTH!

There you have it! Here is my issue. You can't have them sell your mortgage to someone else who has better data security systems. Your flat out STUCK with this incompetent mortgage company. CEO Jay Bray should be fired. Now, thousands of customers will be stressed out wondering if their data is going to be used down the road. Their fix, watch your credit report on us. Really? Should have never happened!

My loan was just sold to Mr. Cooper, they started sending me noticed I needed flood insurance, which I did not have to have before because my home is not in a flood zone. I have a letter from FEMA, but it has an expiration date on it, I've just had to apply for a new one because of all this. They just illegally charged my escrow account with the policy saying there has been a change in the flood zones, which is a lie, there has been no change in my flood area since 2006. This has been a nightmare. I have emailed talk to them numerous times, they pretty much said they can put on any insurance they feel necessary, its their right. I'm working on fighting this because I did not have to carry this insurance with my previous loan provider. Wondering if anyone else is having the same issue?

The worst company I've ever dealt with in my life mr. Cooper handles paperwork like a bookie at a bar. People heed the warning run from these thieves. Any class action lawsuit out there with copper please advise.

My mortgage was sold to this company and it's been nothing but a disaster from that point.
Think of this company as if kindergartens were running an intensive care unit. It's a 3 ring circus with the most non customer friendly policies in place ever known to mankind.

Mr. Cooper purchased out my home loan from my previous lender and my first payment is 12/1. I was looking to refinance, so I reached out to them to see if they could since they already seemingly did the legwork. While they did offer me a better rate, their closing costs were over $10,000! That's insane for someone who already has the loan and it's a refinance. It was over 3 points just to refinance. Safe to say I'm going to my bank that has zero origination costs saving me over $8,000.

Seems as if Mr. Cooper is concentrated on the collection 99% and customer service 1%. No wonder ratings are mixed. Customer for years never missed a payment, wanted a pay off figure, they want another 30.00 to fax a pay off. Got on line they want approx 750.00 additional for a payoff above what my last bill is. Not clear at all because they don't break it down. Easy and complete transparency, in this day and age, would be nice.

Mr Cooper is a terrible mortgage company please stay away if you can. Mr Cooper didn't pay the property tax on time until I found out was too late I needed to pay the later pay fee and customer service from Mr Cooper told me that they can't do anything to help me or give me refund... worst lender ever...

In general I have no troubles with Mr Cooper seems as if they are running legitimate operation and all is going as well as I could hope. But when something comes up and I need to make a phone call I enter into their death spiral of an auto phone system. This begins a process of multiple phone calls to get through their system as there are dead ends that lead to them hanging up on you if you happen to choose the wrong selection. Then after you've punched in your data multiple times and you've been hung up on multiple times you finally get to a point where you're feeling hopeful and they tell you that they're closed and we should call back at another time. Basically if you're going to call Mr Cooper add an extra 30 minutes to your anticipated time to resolution. The good news is once you reach a human being all becomes legitimate once again. I'm hoping that this review will be noticed by them so that they could fix their phone tree because it needs to be uprooted chopped up and turned into kindling.