Mr. Cooper

They bought my mortgage out without my approval. When I tried to cell they charged $700 to provide my certificate AND it took them FIVE weeks to produce it.

When I tried talking to them about this issue they conveniently set their reply date to 5 weeks AFTER my closing date.

Bad people, bad ethics. Don't use them.

This is the WORST company to work with. We started our process on December 7th 2020. Today is 2/5/2021 and they say it's approved but will take another TWO WEEKS to finish. They promised a 30 day close and this is ridiculous. NO ONE will answer the phone—email only! No contact with anyone but the processor who cannot give a straight answer on anything. I will NEVER use this company again!

They refinanced my ex-wife's home using my SS#, been trying to resolve this for years! Claimed bankruptcy on this loan and they still harrass me and show this loan on my credit. There needs to be a class action lawsuit against these $#*!s!

Mortgages should NOT be bundled and sold! Consumers should be able to avoid having their mortgage handed over to incompetent, fraudulent morons like this! They have been merrily collecting my escrow for property tax and hazard insurance, BUT HAVE NOT PAID THEM! The late penalties and interest charges continue to accrue with the county, and still Mr. Cooper sits on the money!

Mr. Cooper added 5 months into our mortgage without my husband and I knowing. We have forbarred on it due to Covid and the payment to bring our mortgage current is due in September. Not only did they add on 5 months but because we forbarred they raised our mortgage payment and tacked on fees.

My loan was sold to Mr. Cooper shortly before I was laid off from a job. I requested that they work with me while I was looking for a new job. It is impossible to talk to someone - you just have to electronically message back and forth. They requested vast amounts of information and documents to be uploaded - tax returns, paystubs, etc. After months of back and forth, the answer came back that they wouldn't work with me because "default is not imminent." How would they know that from looking at the past?! I was telling them I have no income in the immediate future! At any rate, it was a horrible experience. My credit score took a gigantic hit because I missed a few payments. It all could have been avoided if they had worked with me for a very short period of time. Luckily I have refinanced with another company who seems to have humans working there.

I paid off my mortgage in 2017. I just found out that they never submitted the release of lien paperwork to the County that I live in. I went to take out a home equity loan and can't complete the process until they submit the paperwork. I have called customer service 12 times (I have to say that they may not have understood what the issue was, but they were always professional. I was referred to an Executive Resolution team member named Brenda. Helpful for first three emails. She told me that the paperwork was submitted August 4th. I asked for a copy of the paperwork work so I could reach out to the County and she refuses to respond to me. Found out that the paperwork wasn't actually sent out until August 23rd with this assclown knowing I have a mortgage transaction pending and time is of the essence. I'd live on the street before applying for a mortgage with these liars

Charging fees without any customer consent or request, paying county tax late and pays penalty and taking no responsibility.
I had three loan with Mrcooper which is transferred from Rocket Mortgage, MrCooper didn't pay property insurance, County Tax and supplemental tax and Mr Cooper paid about $750.00 Penalty and I had to pay the penalty I requested the refund for the county tax penalty they denied the refund.
So, this company is no customer service and no responsible to take care customer

Nationstar/Mr. Cooper purchased my mortage from Citbank.

I record my principle every month when I make my payment. This is the 2nd time I'm asking them why my prinicple is getting bigger and not smaller.

Would give zero stars if I could. Before closing, they made three significant mistakes in our mortgage process including the last one that caused our closing date to be delayed for which they notified us EIGHTEEN HOURS before the closing time. Told us two days before that everything was set and then called at 6 pm the day before to tell us about this issue. We have movers, furniture companies, utilities, family members, etc all scheduled around a closing date and they tell us at the latest possible second that they can't make the that date. YUnprofessional is an understatement. To make matters worse, the agent (Manny something) refuses to take any responsibility for his massive mistake. DO NOT USE THIS COMPANY. Wish we had seen the heap of negative reviews before moving forward with them.

I have been going through a refinance with this company for 4 months. It has went to close 2 times, and each time they wait until the end of the month to tell me they cannot complete it, and I have had to wait on return funds from the title company and come up with an entire mortgage payment at the same time. You have to ask questions yourself as they do not reach out to you until they want to collect a payment. They do not want to refinance people for a lower rate even if you are approved. This has been the most incompetent and messy finance experience of my life. Do not get a loan with them, if your mortgage is sold to them REFINANCE WITH SOMEONE ELSE immediately!

Mr. Cooper lost my July payment and even when I showed them the proof they received it(the tracking info and their signature) they still refused to take responsibility. Their screw up cost me $196.06 in out of pocket expenses to fix. Yet they have refused to reimburse any of it after lying and saying they would. They haven't so much as apologized for their mistakes and even had the gonads to ding my credit. This company is absolutely a scam and in my opinion is a criminal empire masquerading as a mortgage company. Each and every single person I have talked to at Mr. Cooper has lied to me. I have yet to receive a single call back from "management".

Take my word for it, refinance away from this company.

NEVER. EVER. EVERRRRR. GIVE THEM YOUR CHECKING ACCOUNT INFORMATION.

I recommend everyone on here make complaints to the CFPB, BBB, Yelp and anywhere else public you can find just to get the word out. They need to be shut down before they can victimize anyone else.

When Mr Cooper took over our mortgage I was skeptical. What an odd name for a mortgage company. At first everything was smooth. We were set up for weekly payments and Mr Cooper went and picked up everything automatically, debited our account as the previous mortgage company did. They also have a great feature to see how much more you need to pay to pay off your mortgage earlier. I thought, why not? Sounds good to me. So I added to our monthly amount. Next thing I get is a cancellation notice from Mr Cooper cancelling our weekly payment. After speaking to 3 different people, they could not reinstate our weekly payment. We only have bi-monthly and monthly payments options, they said. I said if their website was clearer I would not have added that additional money to auto payment. They were not willing to cancel the additional payment amount, nor willing to help me with my questions. They also could not explain why my next payment was going to be further delayed by 2 months, putting us behind in our mortgage by 2 months! Horrible customer service, horrible company, horrible business practices.

AVOID. Mr Cooper acquired our loan from another company, and I have now spent way too many hours on the phone with them discussing all the ways they're mishandling our account. Their analysis of our escrow needs were under by more than $500, which translated to them not understanding the terms of the loan I originally signed or the amount of property taxes that we owe annually. I told them to analyze again. They did, and failed again. I've been paying the extra 500+ this whole time to make sure the proper amount was in our account to cover our taxes. I even told them why. So they improperly issued me a refund check. Then property taxes were coming due. I got multiple assurances that they would be paying ALL of our property taxes on time, and that if they didn't, that I would not be responsible for any late fees; those late fees would be paid by Mr Cooper. They missed the due date. Then they paid the taxes and charged the late fees to me. Our analysis is still wrong. Currently our account says the next time they'll be paying taxes for us will be April 2023, which means they will miss the Nov 2022 payment. How they're still in business is wild to me.

I asked Mr. Cooper to re evaluate my PMI insurance. I received a letter congratulating me that I did not have to pay PMI insurance anymore and when I called the company I was told it was a mistake and that there was nothing they could do. I Ifeel that they need to correct their mistake and pay whatever is necessary for my PMI to go away. Now they have given me to amounts one of which was $3000 what of which was $5000 a little bit different and nobody seems to really know what they're doing. RUN from this company do not work with them do not talk to them they are the worst.

Want to submit an extra principal payment? Too bad. It'll get applied as a normal monthly payment anyway, despite your clear selection of "extra principal" on the web site.

I've never come across a company who is late on making payments to the insurance company? Like how are you still in business? Absolutely awful business. Got my name, social and email wrong. Wow…..

My lender sold loan to this company I did not select them at all. If you make phone payments they charge you $20/pymt. I wanted to set up auto withdrawal biweekly & they told me make extra month payment & fill out form. Easy! No. They charged me $20 for phone payment then get my form & do not read it. I put down half my mortgage payment plus extra to pay my loan off in half they time. They will not do extra payment. Wtf. Then they also want $3/biweekly payment. Customer service takes forever to get ahold of & can not fix their issues. I need to fill out another form. I have never had any issues with any other mortgage company before dealing with this greedy BS company!

I paid off my loan and only the principal shows online. I called to see when they would process the refunded amount because the payoff amount was over inflated. Come to find out the phone number is an automated system that transfers you 8 times and you end up in a voice mail box that is full and almost impossible to get to a human being. After 10 tries I responded to the first question, but after that every question I enter 0, and finally got to a service rep. If you have a choice of service providers DO NOT CHOSE MR. COOPER!
YOU WILL REGRET IT AT SOMETIME.

We areI have talked to 4 Mr Cooper reps and they said they can refi our house. Each time I have started over with the application. They contacted me for a refi. 2 weeks later after I have made 4 attempts to contact refi rep, NOTHING!

My mortgage was taken over by Mr. Cooper. I wanted to move from a 30 year to a 15 year mortgage. We are now 91 days in and they still do not have the paperwork complete. Turn and run, run fast.

Mr Cooper purchased my Mortgage from the preferred lender of my builder about three months after we closed. I have gone three years with no late payments and everything was ok. Then the global pandemic hits and I lost my income for 12 weeks like most of the country. After days of trying to reach some one, yes they automated system either said the were busy and hung up or you waited for at least over 3-4 hours to talk to someone.
With that said the only help they will give you is 3 months of forbearance, then you have to pay the full amount. How is that helpful?
Since then they have also been changing the wording on there site to make it seem a little more helpful, but it's the same response. They added a grey area of "might" be able to move payments till the end of the term, but that's after you have applied, and all your equity is in there hands.
Beware of any of this, switch lenders if u can, if not try and find another way away from this company. They are looking to capitalize in people's time of need like in 2008.

This company deployed their IT to hack and monitor my home computer and cell phone after I recorded one of their agents and 'team manager' being rude and abusive and making threats. Apparently, they sent packets to my devices for me to download so that they can use them to gain access to my devices in their effort to retrieve or destroy evidence. This discovery was made this past week after an extensive investigation by cyber security experts and law enforcement. This is going to be big news after the investigation is competed. How low can they go? I wonder how many others they have treated this way?

I was only trying to refinance my property after they bought it from another bank some eight years ago. They were apparently not too happy about that even though I have excellent payment record and excellent credit report. Please stay away from this company. They don't wish anyone any good. It is all about the profit margin for them at the expense of homeowners who are dully paying their mortgage and are looking to lower their interest rate.