Mr. Cooper

This mortagae company has the most INcompetent employees, especially upper management. Do not do business with this company, you will regret it. LOOK at the reviews and ratings!

LI attempted to do a refinance with Mr. Cooper after Citibank sold my mortgage to them. I own 4 properties and have dealt with many lenders over the last 30 years. This was easily the worst experience and after 3 months I cancelled the refi. The appraiser they chose went to the wrong address, after arranging a time with my tenants. The refi was actually approved and was all set to sign-off, however the notary claimed that she thought the signing was cancelled, she did not contact me beforehand to arrange for an appt., Mr. Cooper mistakenly gave me her home address and I showed up at her home for the time of signing! No docs were prepared so it did not occur that day. Mr. Cooper then sent the refil back to a different underwriter and another month went by of ridiculous questions and doc requests, many the same 3 or 4 times over. They showed a lack of understanding of documents sent to them to review, and were very confused during the entire process. I would not go near them for a new mortgage nor a refi. After 2 months of wasting my time, and their own time, I had to cancel, honestly, to maintain my own sanity.

I refinanced my home with Mr. Cooper in 2019 and my experience was not pleasant. They reached out to me in 2020 and offered to refinance for a better rate. I thought it couldn't be worse than last year. I WAS WRONG! It has been a nightmare. I was supposed to close in May at the latest. It is mid-July and it is hard to tell when it will happen. I had 4 closings scheduled and they were canceled after the appointment times were missed. We did sign all of the closing documents and were waiting for the loan to fund. However, a couple of days later we were told that they made a mistake and all of the docs are voided and we are starting over. I can not express the amount of frustration and unprofessionalism that we had to deal with. I am definitely opening a complaint with Better Business Beuro and CFPB.

I am in the process of selling my home (scheduled to close on 4/1/21). For 3 weeks now, I have been trying to get open liens canceled. We should only have 1 active lien with Mr Cooper, however they have screwed up both refinances and recorded multiple times with my county. We have 2 liens that should not be open, and no one seems to want to help. I have emailed for 3 weeks straight. I have called over 50 times. All they have sent me is a recorded release which is the one I already have. I have asked them to research the records so they can see the liens that still need to be recorded as satisfied. They will not do it. I have attached the deeds of trust that are open,, and they are ignoring those files and just sending what they already have as satisfied. I am running out of options, as I cannot sell my home with multiple liens. Since they messed this up, and will not update the records and cancel the remaining duplicate liens, we are in jeopardy of losing our buyers, and in breech of contract. This has become more than frustrating as it is now putting my family and sale in jeopardy, and we have to sell this home, to complete the purchase of the new one.

We had the terrible misfortune of having our mortgage sold to Mr Cooper actually Nationstar, years ago. We set up bi weekly payments on auto pay to pay down our mortgage faster. The company would constantly send us impending late notices and urge us to sign up for auto pay. They would would send us emails, overnight letters, website messages. This company had set up our payments and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month! NOW try, just TRY calling the customer service if you want a laugh - not if you really need to speak to someone - *******432. You will be barraged with innumerable ads for disability payments, free gift card scams, i think there was even a boner pill thrown in for good measure. This company is the trashiest POS company that I have ever had to deal with. We are now in the process of refinancing and my number one requirement of our new mortgage will be that they will NOT sell our mortgage to anyone.

Why would they tell me my escrow is 670? Short And I pay it. Can I send me an escrow overage for like $67? That's why My payments go up like $40. And I can explain why.

I wasn't sure about the forbearance plan but they said it would just pause my payments. I made some payments while I was on it. I paid $122,000.00 five years ago for this house. When I went to get off the forbearance they got me for $126,000.00 in a modification plus the past due escrow. They said that the unapplied amount of $657.00 would be there for my first payment and I would only have to come up with the difference. I went to make a payment and the $657.00 is gone. It's like the last 5 years of payment never happened. The department that handle this refused to call me back, they refused to answer my emails. They just waited me out till I signed or foreclosed. They didn't tell me that I could not refi or get an equity loan while in forbearance. So they know I would be trapped and would have to pay the extra. This is how they are worth $6 billion dollars. Ripping people off. I can't wait till the 3 months goes by so I can refi and get away from them for good. They both my loan from chase bank. No one let me know. So thank chase bank for doing business with thieves.

My loan sold to Mr. Cooper. I received a statement and noticed that they had an error on my property address. They had it listed as east instead of south. I called customer service and they told me that I needed to send documentation to them to document it. I told them that my address was correct with the other mirtgage company and that I should not have to prove anything as they obviously entered the wrong address when my loan was transferred to them. They told me sorry but that's how it is and no I cannot call the research department I need to email them and tell them my address is wrong & send them documentation to back it up. So basically it is my job to do the leg work to correct their mistake. Unbelievable! They should be able to pull up the transfer paperwork and see the error they made or look at the appraisal or title work in my file. So once they receive my documentation are they just gling to say, "oh ok!"and just change it? Of course not! In my email I told them to look in their imaging system for any additional documentation other than what I sent. I already have a job.

They do not do biweekly payments for free and even if you do biweekly they will not apply the payment till the end of the money. What a crook of a company.

They didn't pay my insurance from escrow and canceled to replace with there own for 400% more expensive

When loancare sold my loan to mr cooper I had such a headache and my stomach hurt so bad. I went on forbearance for 6 months and after which time got a loan modification (sucky one at that, up'd the term from 30 years to 40 year same high interest rate) thought I was ready to move on with my life until I made my first month payment. My payment is $1300, paid in full on the first day it was due Oct 1st. But my account was still showing a balance of $900 for October? I called and chatted with many uncaring customer service people all with a different explanation though most recognizing it was an error and it would be fixed as long as I sit on my $#*! and wait. It has still not been resolved and mr cooper sent the credit reporting agencies negative late payment information. My stellar credit score took a deep nose dive thanks to these incompenent thieves even though I've been all over it and pro actively asking for this to be fixed/resolved. This was just the first payment, I wonder what it will happen to the second payment, third, 480th... Please sell my loan to anyone else please!

Our mortgage was sold to Mr. Cooper and it's been a nightmare ever since. It takes them over a week to take our mortgage payment out of our bank account. Several times, we have not realized it hasn't come out yet and end up over drafting our account or having to pay a fee from our bank for insufficient funds. We changed from automatic payments to selecting the date hoping this would fix the issue. It hasn't. Currently, our mortgage payment STILL has not come out of our bank account and it's the 7th of the month. With our previous mortgage company, it was out by the 2nd or 3rd business day like clockwork. It's maddening to think you have paid your mortgage and have plenty of funds left over only to realize it actually hasn't come out yet, and you've over-drafted your account because you moved that extra to savings or paid for something you might not have otherwise purchased. We've reached out to customer service multiple times about this and nothing. TERRIBLE company and wish we were still under our previous mortgage company.

Let me tell you a brief story. Our home was always in my name. They bought our mortgage, we did a rifi in 2013. My husband died in 2016. After 3 years I wanted to sell. Two days before closing a defective deed was discovered. I had sold the home in 2 days, we could not close and we were promised a quick resolution, that was November 28,2018. They left out two things on the new deed, in it's entirety and with rights of survivorship. They have been covering their $#*! ever since refusing to fix what they broke. I found out after research with my title company that 3 weeks after we signed closing papers, Tamika Williams on behalf of Mr Cooper sent an urgent request supposedly at my request to change the deed. I reported it to Mr Cooper who still has no answer why it happened. I have not sold my house this error would force me into probate and we did everything to never be in probate. They refuse to discuss it with me. I am a widow it is costing me 20k a year in payments. Despicable, Shady, Unethical like the collections agency they used to be. They have paid enormous fines for errors like this and they still will not fix the error they made. I am currently hiring an attorney to bring suit against them. They have caused incredible hardship and made me ill in the process. They prey on those like me stuck and it is Wrong. I had sold all my furniture and signed a long term lease. I had to back out of that costing me thousands more. Anyone else have issues like mine? If do how did you deal with it?

I have a mortgage with Mr. Cooper and a fixed interest rate the first year was fine and then the second year my payment went up not my interest-rate just my payment they said I had a shortage in my escrow which I gladly paid them while I was on the phone in fact with them but my mortgage payment still was $22 and change more a month I asked them about it and they said it was an escrow shortage which I said I just paid make a long story short they had no answer for me went back-and-forth with different representatives that was last year I am still paying the $22 so I decided to make a call just recently because they kept getting junk mail from them trying to refinance they have a better chance in hell please do not deal with this company they will put you on hold forever and when I did get a representative today in fact I explained the situation to her and after my conversation which I didn't really finish she hung up on me I was not rude I was professional and this is how they treat their customers I would love to know if anyone else out there has the same problem where issue maybe we can put in a class action suit against this company thank you

My loan was bought by Mr. Cooper from Cenlar. I was happy with the service and the website portal and decided to refinance my loan with Mr. Cooper. The process was disorganized and very slow. It took about three months to collect documents and get the loan ready. My processor was Seleta Jones with Mr. Cooper - disorganized and unresponsive. We were finally on track to close on Dec. 1st, 2021, when they called me in the morning of the closing to tell me that they had sold my loan to Rocket Mortgage on the day of my closing. Seleta had no idea this was going on. I had a choice at that point, to start the refinance all over again with the new company or choose to go back to Mr. Cooper and refinance. The only issue of going back to Mr. Copper, now I would have to come up with the tax payment of $15,000 in cash. So, I decided to refinance with the new company Rocket Mortgage. I am still trying to collect the fees I paid to Mr. Cooper even though they caused the loan refinance issues. I would definitely not recommend Mr. Cooper if possible to go with another company.

This is an absolutely crooked company. For one I don't even know how my mortgage was turned over to them. I left a review not too long ago explaining basically how they just ripped my home out from an underneath me.
I received a courtesy call today saying that they are going to review my application for the forbearance plan in which I was guaranteed to be able to keep my home in which they lied and made me short sell on May 31st. Do these people not understand what they already did they suggested I get a realtor and put my home up for sale before they short sell it and leave me hanging I did that I spent a couple weeks trying to get the home ready my stuff moved find me a little roach infested in apartment and put my forever home up for sale. Now they want to call me and say they're going to relook at my modification. Excuse me people Mr Cooper the damage has already been done... I have taken days off work literally almost lost my job because of the strain and stress you put on me to sell my home before you jerked it out from underneath me. Now you're calling me with a courtesy call!?!? You know why I don't even know what to say and there is no tellings how many lives and homes you have destroyed...
Apparently you don't have any choice if your mortgage is sold to Mr Cooper or whatever they do. Would suggest now that if you have any relation or mortgage with this company I would suggest you find something real quick to get out of that hole because they will bury you. Give you a courtesy call. Not know what you are thinking but the damage has been done. Azzholes..

I spent several weeks attempting to have them accept my Hartford Insurance policy. In the process they said I was not an owner of the property, I had no insurance, I changed my name (wife's actual name) and that they would not talk to me because I was not an authorized owner.

Insulting to say the least, when I was told that the Customer service person would not talk to me, I asked for a supervisor. Told One would call within 72 hours, after 100 hours I called again only to have them start lying about our Loan and insurance, They did not have knowledge that a Deed is the best ownership document, they did not know what a deed of Trust was (similar to a Mortgage) and believed the promissory note WAS an ownership document. They are terrible to talk to as they lie about dates and documents.
Going thru a refinance is so hard to stand, I would rather be hit by a baseball bat. I don't want to refinance but I don't want the liars from Mr. Cooper to handlle my Loan. They have numerous financial proplems including possible theft of consumers funds.

For legal purposes I won't disclose my name or location but I am a former " Cooper" I can tell u first hand that this company is a joke they do not care about their customers they have the option to waive the 20.00 pay by phone fee that they charge u but refuse to because they want their customers to go on their website and stop calling them... if u ever have a complaint u will more than likely be hung up on as cooper employees are poorly trained and often have bad attitudes because their lunches are cut down to 30 minutes instead of a full hour or because most employees make less than 16 an hour... most cooper managers are newbies to the mortgage business and have less than 2 years experience they will often make false promises to get customers off the telephone or avoid customer calls all together... the best way to get a results are to ask for the following managers... Robert (Patrick) O Neal, Matthew Connor, Ned Tempsta, they will ignore u also while they make off color and inappropriate jokes in the workplace but will probably get one if they're flunkies to respond to your messages if in the DFW area u should probably pay a visit to their main office 800 121 bypass Lewisville, TX security is about a big of a joke as they are

From a Retired disabled Vet,
These people pray on the disabled VA loans. Be Vigilant, Due diligance.

This is the wort company ive ever dealt with in my life. If you have other options, use them. I applied for a home equity loan and waited 3 and a half months and still not finished with no end in sight. My loan processor was rude, childish, problematic, unprofessional, and insulting. She waited a month for job verification, which shouldnt take more than 24 hours, 72 hours at the most, she never notified me. I waited weeks for responses from emails and voicemails and when she finally did contact me it was about something else, she never once answered any of my questions not 1 of them, ever. She made me supply the same documents to her twice, she didnt know the basics of my loan and situation, i mean the very basics. I tried to call her manager to complain about her, i called 10 times over a 3 week period and left a voicemail every time and never once did her manager acknowledge me or return my call. So i called her supervisor several times, never once did she return my call. Avoid mr cooper at all cost. Every day was hell trying to deal with them.

Financial problems caused us to get a month behind on our mortgage. When I called Mr. Cooper to discuss options, I was told we could do a 6 month forbearance at a reduced payment. It was all done over the phone in about 5 minutes. There were no forms to sign and no formal agreement sent to us. I asked specifically what would happen with the balance after the 6 months and was told to call and make a payment arrangement. All 6 reduced payments were made in time. At the end of the forbearance, I received a statement that said we owed over 5k. I called to make arrangements and was told that my only options were to pay the full balance due or sell my home. I would never have agreed to the forbearance if I was aware of that. I cannot pay the 5k in a lump sum. When I spoke with a supervisor named Sarah, she claimed that they sent me the terms of the forbearance by mail and my online account. I never received anything from them and there are no forbearance documents online either. I asked for a copy of the recorded phone call to prove the terms were never disclosed. Sarah refused my request stating it was against policy. When I asked for a copy of the policy, I was told she couldn't send it to me and I could find it on their website. I have thoroughly searched the website and found no policy stating she could not send me the recording. There was no attempt whatsoever to help me get current, just sell my home. This company lies and doesn't care about their customers. I have reached out to a lawfirm to start a civil suit against them.

I had been receiving come-on's from Mr. Cooper for months regarding refinance rates, and although they held my mortgage, I had a real problem reaching them. Until one day I called the complaint line, and the woman connected me to a mortage profesional- Shawn Kent, from Irving Texas. Who promised me a quick turnaround and no issues and a savings of over $250/ mo on my investment property... Bull$#it!
After 2 months and countless emails and information scanned or requested from my accountant and sent to them and everything satisfied and my continually asking if there was anything else that they might need so I could send it to them promptly and satisfy the request... they call me on the phone and tell me just 2 days before the rate-lock expires, they cannot provide the loan because they cannot verify my foreign debts.
I have no foreign debts! If I had foreign debts, I would have revealed them in my numerous tax documents and income statements and investment income and tax returns.
These people are SCUM of the earth, and have no scruples, and will do anything to fleece you of your money and not help you despite saying they are "Here for you, willing to provide you with everything you need for your home finance",
Do NOT Believe anything anyone at MR Cooper says, Especially Shawn -Lying through his teeth -- Kent,
There is nothing Mr Cooper can do that another mortgage company cannot do better.
If you have the choice, DO NOT do business with these scoundrels, they will lie, cheat, and steal, your money and laugh all the way to the bank.

This is the worse company I deal. I was under forbearance program with them, at the end did the loan modification and while I was doing the loan modification I sold the house. They never reported to my credit but behind my back and illegal reported my house as Pre Foreclosure. Which I would never found out until I decided to buy a new home and the underwriter denied the loan due to an false statement from MrCooper. You call the escalation team and they ask you to submit an email to *******@mrcooper.com and ask for 48 hrs. I submitted all evidence that I was covered by forbearance and agreed with them and they still damage my name making me lose thousands of dollars and getting the loan denied. Make sure you are covered with this poor company bad service. They is a setor call Escalation but the problem does not get sorted and they do not escalate anything to manage. Run away from this company I am giving all evidence to a lawyer and news to show what this company does to all Clients