Mr. Cooper

Well, my mortgage got sold to these people not to long ago. After falling on hard times and now with this corona virus thing keeping me off work, I can tell from all these reviews that there is zero hope of keeping my home. Oh and did you know they will send a man carrying a gun to your door to deliver a message to call them? Yup, a guy wearing a gun belt and gun like a cowboy. And from what I have read about these people, it's not worth even trying to call them. I'm sorry I bought a house at all and at this time, I see no solution except to just walk away from it and rent for the rest of my life. I mean when they send armed men to you door who are not identified as police officers, these asshats are officially the gestapo. I'll sign a deed in trust and you can have the house.

Applying payments in timely matter is something they cannot do. I paid on 11-3 it took them 18 days to apply. Everytime I called I was told it was not there problem. In fact they told me to pay again, because clearly I did not pay. Thought I had the bank statement showed it. I just recently financed my way away from them and they owe me $2000 they told me to expect it on 6 weeks really?!

I got a letter from them about a mortgage that has been paid off for over 3 years and couldn't reach anyone to correct this. I understand how Me Cooper has earned their horrible reputation, my next step is to file a complaint against them with the appropriate agency

We were sent numerous mailings that they could lower our interest rate. When we called, it was not true. Trying to pay off the mortgage was difficult without any reason. Had to pay money to get a payoff amounts & then had to pay for a wire transfer. Good riddance.

My mortgage was sold to Mr. Cooper a few years ago. I could go on and on about the piles of negative experiences. But I'll just tell one story:

August 2020. I call to ask a few questions about refinancing (trying to take advantage of lower rates). Somehow - as a part of asking these questions - my AutoPay is turned off. I, however, am not notified of this until I'm 30 days delinquent. That came with an 80(-ish) point reduction to my credit score. And, of course, they took no accountability. Several months later (and about 20 hours worth of phone calls later), I have made no progress.

(Another fun fact: when you're not engaged in AutoPay and you make a payment a few days early... well, they go ahead and take a second payment the day that your payment is actually due. Oh, and they are "unable" to undo that. So I had to issue a stop payment through my bank)

Mr. Cooper is the ABSOLUTE WORST. We unfortunately our mortgage was sold to them, and they starting making my life miserable. They would call me ever day, sometimes 2-3 times a day, to harass me about payment (and we have NEVER paid late) for weeks. I called them back once, flipped out on them, and didn't get a call from them for weeks. I was finally free- then it started up all over again. Then, they call basically begging for us to refinance with them. I told them I would rather lose my house and be actually homeless than refi with them.
They still call.
Mr. Cooper is such trash.

This is the worst mortgage company I have ever dealt with. After jumping through endless hoops just to get them to process a repair check requiring their endorsement and being told they will only send a partial amount, Mr Cooper lost the check in the mail room that was meant to be mailed out me. They will not send me a replacement check and now I am stuck not being able to live in my house since Feb 15.

Mr Cooper does not care about my situation or the fact that they are a big contributor to me not being able to repair my house while my family and I (wife 6 months pregnant) have to live with Family and friends for months. All Mr Cooper care about is that I send them a monthly mortgage payment for a house we don't currently live in and they won't let me fix.

My mortgage was bought by these crooks. Their main aim seems to be messing with the escrow account (which I didn't have before because I pay my own taxes and insurance) so that they are constantly changing the amount of my payment, hoping to put me in default, no doubt. If I pay early, the entire payment automatically goes towards principle and I still owe the regular monthly payment. I have to call to get someone to change it. I'm not allowed to fill up the escrow account to avoid having it added to the monthly payment. They recently added a $15.31/additional monthly payment for an imaginary escrow 'shortfall' which is a made up number based on some random policy.
They constantly hound me to refi my mortgage. I explain that since I'm in the last 7 years of a 30 year mortgage, there's no way they can make the balance any cheaper to pay off. So a guy gave me false numbers trying to convince me that I was wrong. Not what I would call truth in lending.
Avoid them if at all possible!

Mr. Cooper has provided subpar service in every respect, most recently failing to pay my home insurance from my escrow on time, right on the verge of a hurricane that could be damaging to my home. Have tried to cancel auto-pay twice (with site confirmation), and yet the payment was still withdrawn.

Here is the email I sent to Mr. Cooper "You are very disorganized. You have stung us along for months, not answering emails, saying you've spoken to your manager about the jumbo loan back in December, telling us what our approved amount is and now all of sudden. You also said my husband couldn't be on the loan but have had him on with other companies we've applied to. I will be writing a review on you specifically and mr Cooper.

They literally rip you off! We try to make a payment then mr cooper will say it didn't go through and charge you ridiculous " reversal fees"
Our money has been in the bank everytime and they get us every month. Not just once they got us more than 7 times in one month w fees. We called our bank to verify they were not trying to take out their payment. They are liars and thieves...NOT RECOMMENDED. We wouldn't even give them the 1 star if we had a choice.

This is a lie- "A Mr. Cooper Team Member is ready and waiting to help you. Call *******432"

Phone calls, emails, nothing gets returned, let alone completed. 4 months and still waiting on a preApproved loan to be completed... 4 advisors later and no progress- this company is a joke! A circus of unprofessional clowns that have no sense of urgency, business ethics, and finishing the job! Our lives were so much better before these jokes!

Possibly the worst experience I've ever had with a lender. I have 770 credit score and needed to refinance $230,000 on a $1.25M appraisal. They could not get it done, never explained why there were delays and finally quit communicating completely. Impossible to get to management and ask for answers. Horrible experience!

I was on a forbearance plan due to an illness. I was told I didn't have to pay until that was up, but I still paid a little bit monthly. I had always been a good customer and always paid on time. Even though I was on the forbearance plan, I still paid as much as I could monthly yet they still reported me to the credit companies. You can't just change your mortgage company without changing your rate so you're stuck with a company who doesn't care whether they ruin your credit or not.

They took my home, Hold my cashier checks and said they never received payment. I called the bank, spoke to a manager at that time who told me I was up to date with my payments. This company hurts me a lot. I have been in my home for over twenty years.
This is a deceitful company, I am very disappointed.

Been fighting with this company for awhile now
That send you your statement to late to make your payment on time then charge you late fee.
If you send payment early they don't put it towards payment they put it in escrow or some other account and say you didn't make a payment.
I've made 17 payments in 1 year and they tell me I'm behind.
Guess a lawyer is next step

My loan was transferred from company A to Mr. Cooper. During the transfer, they got typed my name wrong through Company A clearly provided the correct name. After repeated calls and agent agreeing to correct the name, they still have not corrected and keep asking me to send proof. Why should I send proof for their mistake and their customer care is like parrot repeating the same answer.

We purchased our first home from Veterans United Home Loans with a 3.253% and then transferred us to mr cooper with a 5.125% interest rate with good credit. VUHL will pass you down to this mortgage company 3 days after purchasing a house. Our first monthly mortgage bill was $1800, and when mr cooper took over, our monthly payment doubled! After 1.10 years living at our home, we were in default. We contacted my fellow veteran agent, and decided to sell the house. We sold our house less than 2 years. (2018-2020). And got my house buying benefits back. We look forward to buying an another house next year, this time not going with VUHL and through mr cooper. Stay away from both these guys, and do your homework prior buying/signing!

Since day one I have paid on time and 10 years later I received a notice from the city that I owe unpaid taxes. I was very concerned and they said it would be taken care of. I have to check today but my point why did I have to make that call. I have them because my loan was purchased from HSBC. They do not know the value of NYC houses and refused me a refinance during covid because they are currently not offering it to anyone who owns their own business. Even though my record with them is flawless.

Mr Cooper is the WORST mortgage company I have ever came in contact with! The representatives do not ON ANY LEVEL have any experience in mortgage loans! They do not know what they are doing at all! I was approved for homeowners assistance. Where they paid my mortgage for up to 18 months. They literally still added late fees to my account and did not apply the money that was paid to the back to my account. I had to call them every single
Month because my account showed late as if the payments were not paid and they literally had over $27,000 sitting in their bank! I am so ready to change companies! Not to mention, the representatives hang up on you when they can't figure out your problem!

This company should be ordered to shut down period. They would randomly go into my bank and do draft when there is nothing due. When they realize their mistake and reverse the bank draft, they would post a penalty on me... I wish someone would start a class action lawsuit and I will join in a heartbeat.

Their motive in life is you strong arm customers and finding some way to make more money.

Typical tactics: When buying loans from other companies, they close the deal such that the customer missed a particular months pay. And, then they start applying late fees on it. Any payment you pay, they just apply that to the previous month and never tell you about it. If you are on autopay, you are screwed.

They are very clever with forcing you to sign up for paperless options, so that there is no trail.

Reminders for late payment options and such never work (You have to try multiple times)

Crooks of the first kind

Mr. Cooper should be embarrassed and ashamed of their horrible slow and cumbersome business practice when it comes to returning insurance money to the homeowner. After getting hit by an EF3 tornado we have been waiting for our insurance money to be endorsed by Mr. Cooper and returned, so we can complete our projects. I. e. Roof, windows, exterior of house etc. We've had to float ourselves $60,000 while we wait and Mr. Cooper invests and earns interest on our money and creates a tone of paperwork and bull$#*! requests. They suck.