Mr. Cooper

Started three months ago to refinance home, they drag their feet not wanting to allow you to refinance because they will loose money! Worst mortgage company ever, run from this one!

Their "live chat" is a virtual assistant. They admit that their hold times are 30 minutes or more. They just won't help when THEIR site fails. They tell you that hold times are long.

Due to the COVID 19 VIRUS my job in march cut hours. I asked to get help with my mortgage so I wouldn't go into forecloser. I did get help with a FORBEARANCE. I've gotten 2 letters stating i'm behind in my mortagage. If your going to help someone and say yes we will help you don't keep sending out letters stating i'm behind. I know I am that's why I asked for help. People are struggling right now. Mortgages should have been put in the back of the loan. Alexandria Emmer

Three companies handed out to third parties to do anything with this company, property tax problems insurance not updated or anything will be screwed up, USAA sold my loan to this horrible company and I can't do anything about it!

Hands down, worst mortgage company I've ever dealt with and I spent 10years working in the mortgage industry. Completely incompetent to the point of negligence - they will not pay your property taxes on time -EVER- and when you ask them to fix their error, the make it worse only to try and remedy the issue over a year later when the problem is now compounded and their late solution is your payment is doubled with less than 30days notification. If my current interest rate wasn't so low[which they acquired my loan, so they are NOT responsible for that rate plus they are constantly trying to coerce me into refinancing to a higher interest rate] I'd refinance with another company just to NOT be in their hands.

Having faithfully paid my mortgage on time for the past four years, I naively assumed Mr. Cooper would offer some understanding and flexibility in a time of need. I approached them with a simple request: to move a single payment to the end of the loan. Their response was not only unsatisfactory but was also counterproductive to my financial well-being. Instead of helping, they proposed spreading that missed payment over the next 6 months, increasing our monthly burden when we were already facing hardships.

Their inflexible stance and lack of supportive tools are a sharp contrast to other servicers. To give perspective, even with all the criticisms Wells Fargo has received over the years, they provided better service than Mr. Cooper. It genuinely pains me to make such a comparison.

In my experience, Mr. Cooper has proven to be one of the least accommodating and most frustrating servicers I've encountered. I am eagerly looking forward to refinancing with a different institution. If you value understanding and flexibility from your servicer, I'd recommend looking elsewhere.

Mr. Cooper presently has my mortgage, I attempted to refinance with them. I was dealing with a David Jackson and George Decker. Everything was going good the appraisal was good then for approximately 2 weeks I was unable to talk to anyone, finally George contacted me and said that the title company found a lien could I get ahold of Kern County myself, which I did, Kern county reply was normally the title company sends them a demand to release notice, by this time another week had passed when I told George what Kern Co. Said he acted surprised, another couple of weeks passed and George copied me in an email to the county trying to push it along. Then a couple weeks later I opened an email from David and read the attachment which was a denial letter it stated incomplete application. I attempted approximately 4 times to talk with David which he never returned any of my calls. I just wanted to know what was missing from the application but to date I still don't know and I lost $500.00. Stay clear of Mr. Cooper!

I have been on biweekly auto pay payments since May of 2020. Remember their logo, "Set it and forget it". I get a notice that my account is delinquent. They were no longer taking drafts from my account? This is a busy month and I wasn't paying attention to my drafts. They were going to charge me late fees and God forbid they would report a late payment to the credit bureau! Was on the phone for just under two hours to find out they had been diverting my payments to my principal without my knowledge/approval! Several people have complained as well about this same issue, which has been going on for who knows how long. The reviews are very concerning, and I would consider another company to be safe. The staff have been cordial, but it is time consuming and problems are difficult to get resolved if they ever do. You talk to several people trying to explain over and over the same information! They keep repeating the same mistakes with different customers. I see how they could cheat or steal from people who are not paying close attention or not savory with numbers or the internet. I do hope my problem gets solved, however I am not convinced. If you have to stay with them, please monitor your account closely because I do not feel this is an overall honest company. Read the reviews for yourself to see if u have a similar problem. They say one thing a do another. From the beginning I wasn't feeling their true honesty and customer service was bad then. I should have gone with my gut feeling. Wishing you all well.

This dashboard is awful. You can't even see the amortization schedule that is supposed to be in the payments section. Bush league

Very unfriendly and unprofessional customer service and management! Not intuitive and badly designed company website user interface with technical glitches!

I was unemployed since 9/2018 but was able to maintain payments until 4/2019. I called them once or twice a month as a sign of good faith. I spoke with one representative early on and was told that by law I have at least 120 days before my loan goes into foreclosure. I continued to make calls letting them know that I was diligently searching for a job, but I was also told that I could not apply for a loan modification until I had proof of income. By the beginning of July 2019 I called because I wanted to make at least one payment as I had borrowed from family to get that. The rep would not accept it and said they would only accept two payments, and that I should call back when I have two payments. I got a job by the end of July and called them on July 24 to tell them that I had a job and would call in for the two payments with my first check. On July 27th, as soon as funds for my first paycheck was deposited I called Mr. Cooper to make the two payments. As of July 27th I had not reached 120 days delinquency but they refused to accept my payment and told me my loan had gone into foreclosure.

It seemed as though their only concern was making sure they got to foreclose on my home. What type of collection company refuses to take payments? I was been grossly misguided about my options and this is a serious and tragic event. They don't really care about their customers.

Mr. Cooper is even worse than Chase bank and that is stating a lot. I made a large payment to my principle balance with all the supporting documentation and they cashed the check, but did not apply it to my loan. They are keeping my money and stated they sent it out on 5/21/2020. I received a check number and a tracking number but the tracking number states that it was never requested to be picked up. So it is sitting with someone. So why they have the funds, and are collecting interest on my funds and also making me pay interest on the money I have already received from them. They have done nothing. I don't know what else to do but get a lawyer as not a single person in escalations has a clue what they are doing. The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property. They are cheating the system! I have spoken to employees every day for 2 weeks now and nothing. Never bank with this bank they are the worst!

Requested the payoff on my loan because they didn't want to bother with a refi there wasn't enough money in it for them, ok fine now you will get zero-interest for the next ten years from me. They sent me the documentation finally for the payoff I received it on a Monday and paid off the entire amount via wire transfer the very next day. Then they called and said they were short because of hazard ins the day after I paid it off so I said ok let me pay that." Well, we cant tell you what that amount is yet and we are going to charge you 8 plus dollars a day interest until we process a payoff again." Until then they are charging me 4.75 percent on my payoff amount that they already have via wire transfer. Now I am understanding why they changed their name from Nationstar to Mr. Cooper. Sorry, but you can't hide your negative reputation by a name change. Working with you has felt slimy and I will NEVER again have anything to do with Mr. Cooper. Also I see all the bad reviews about customer service they were the only decent part of working with Mr. Cooper, unfortunately, you have them hogtied with a money-grubbing shifty process on the back end that gives zero sh#t about the customer and expects them to color it beautiful, impossible task! Good riddance to the worst Mortgage Company I have ever worked with!.

I was required to buy flood insurance and then received a LOMA letter saying that my house is no longer in a flood zone. Mr. Cooper's website has no information on how to change the flood policy, and you have to go to another site, mycoverageinfo.com to report that the policy was cancelled. The Mr. Cooper website does not provide information about this second site in the knowledge base, and putting in a support ticket does not trigger any information about the second website. There is no way to know how to proceed with cancelling insurance without first getting a threatening letter in the mail stating that the borrow must have flood insurance or Mr. Cooper will purchase it for you. Calling customer service (I spoke to Shelby) results in a snotty, canned response. I've been working on this cancellation for over a month now, and the matter is still not resolved.
My latest called resulted in Shelby finding my LOMA letter in my files and submitting a flood policy cancellation request. Now I have to wait 10 days to make sure that they've done their job, again. Horrible document management, abysmal customer service, bad accountability, and overall shotty service.

My name is omar Ali I sold my house 6 months ago and I'm Chasing my escrow money $2500 i never received from the Mr Cooper they been lying to me over and over and over again and I spoke to 14 employee and I have alot emails from Mr. Cooper employee no answer from them at all. They sent me a check and it was not exist account and I'm still fighting back for it till this day I will not recommend them at all my next review I will post all the document That will been sent to me with date on it.

This company is like a loan shark, they hold onto our money when you refinance making money on your dime. I refinanced with my home bank for a better rate and after a month still have not receive it. Now they are telling me that they will reissue another check but I will have to wait another 30 DAYS Worst MORTGAGE COMPANY EVER, IF YOU HAVE ANY BRAINS YOU WILL FIND A DIFFERENT COMPANY TO TO FINACE YOUR HOME WITH! I am filing a complaint with the better Business Bureau May be they can make them pay up. Not a good way to do business down in TEXAS SHAME ON YOU!

Like many others on here, my mortgage went to Mr. Cooper when Pacific Union Financial went out of business. Pacific Union didn't transfer my last 3 payments, November through January. When I tried to figure out what was going on, I was assured it was due to our chapter 13 bankruptcy. I told them on 15 different calls that the Chapter 13 did not involve the house. They kept telling me it's ok, your not behind and then send bills stating we're behind $1700. After the 15th time of trying to fix this my loan was sold to an even crappier company, Midland Mortgage. That's where loans go to die, with those scum bags.

Mr. Cooper reported them that I was behind $1700. I have never missed a payment in 5 years of owning my home. I call Mr. Cooper and ask why they said I was behind $1700. They pull it right up. Oh you missed November through January's payments. I have proof all payments were made and it was a transfer error. Regardless to say, now I have a lawyer to prove I have never missed a payment because Mr. Cooper company is a bunch of idiots.

Worse loan company ever. Do not ever use this company.

Mr. Cooper will RIP you off!
My Mortgage was sold to Mr. Cooper, immediately my Mortgage payment jumps 250.00?
They said it was due to Taxes and Ins. But it's NOT...I have proof!

Paid off my mortgage and told them to stop the automatic payment. They did not. I asked for a payoff amount. They sent a letter with the amount that arrive two days after the date that amount expired. Seven days after they were suppose to stop the automatic payment from my bank I was notified it had finally been done. I over paid by about 1500 dollars to be safe and then they got another automatic payment. They owe me about $2500. I asked that it me mailed to me since I did not get a clear payoff amount and they did not stop the automatic payments when requested and when I was told it would be done. I am still waiting for the money I'm owed (30 days now) that a supervisor told me would be mailed to me within a couple of days. Approimately 30 days out I get a letter letting me know they received my payoff. If you can get away from this company do so. Is anyone aware of any class actions against this company. CITI sold my mortgage to this company. I'm letting them know I will never do business with them when they sale people's mortgage to such a dishonest and crooked company. Even in the payoff they still grub for a few dollars.

My mortgage was recently transferred to this company with very little notification. I contacted Mr. Cooper once regarding a letter they sent. It was from refinancing which was not stated. The man who helped me was rude and so pushy. I explained that I recently got transferred and was just inquiring about the transfer and not refinancing. Today, three weeks later, I received a call from them. The man on the phone stated that he just wanted to verify some info. After doing so he asked me if I had any questions. I did. I had one and asked it. He did not really answer my question he seemed to be reciting something off of a script. I asked again in detail based on the info I had received from my previous lender and he interrupted me and was rather rude about it. He kept stating the same info one which did not relate to my question. He stated that he will just send info in the mail and I was trying to say there was no need but he would not listen. He also wanted to confirm a number, one that I don't have and would not listen to me. I had to hang up. It seemed I was talking to a robot. This was horrible. I dislike that this is who has my mortgage. I wasn't thinking about refinancing, but this has definitely made me consider it. I just don't trust them. I will be looking for another mortgage lending.

What a surprise! A failed (mortgage) company (with horrible ratings) changes its name, in this case from Nationstar to Mr. Cooper. They were lying cheats before and now they continue these practices. I am fortunate enough to be able to make my monthly payments and I also try to pay down the principal. However, every time I make extra payments toward principal, Mr. Cooper insists on misapplying the funds. This has happened each month for the last 6 months or so. Rats like this in the mortgage business that exist only to suck money out of consumers and that use illegal methods to do so need to be sanctioned and eliminated. Nationstar changed its name, but $$h! Tt can change its name, too, but it doesn't eliminate the stench. Most employees (of Mr. Cooper) that I talk to (I have to talk with them because Mr. Cooper continually misappropriates my payments) are reasonable and pleasant. It's sad that they have to defend such a corrupt parent corporation. Finally, they seem to be a secondary mortgage company (they buy up what you sign at the beginning). A solution is that mortgagors should have the option to preclude lying and manipulating companies such as Mr. Cooper from ever buying their loans. As a mortgagor, one should be able to block a servicer like that.

Worse company EVER! I was sold to this company when my mortgage co. Was sold... Took them 9 months to give me access to MY account. Took 3 months to get my home tax forms. According to contract I dont need mortgage insurance and they are REFUSING to. The decided to change my home insurance (WITHOUT MY CONSENT) and have now for 11 months REFUSED to send me the declaration. This company is the WORSE STAY AWAY.

Data breach and now they want me to sign up for their identity protection plan. Creeps! We expect our data to be protected automatically.