MrFluffyFriend

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Canada
1 review
4 helpful votes
Follow Marie-Helene M.
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I have to agree with comments, this is a hoax and a scam. I have received numerous emails to apologize, « rest assured we'll deliver your item », exactly how others have described their bad experience. As I made the purchase with PayPal, I will be asking for a refund. I have two extremely anxious dogs and I bought I'd give this bed a try. What a fool I was to fall for their publication. Get a bed in a reputable pet store!

Date of experience: February 7, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Hi Marie-Helene,

Thank you for bringing this to our attention. We are to know that you still haven't received your order. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.

South Carolina
1 review
5 helpful votes
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Poor at best
December 20, 2022

I bought an XL bed for my 65 pound dog and it doesn't fit her. The bed is way too small so the sizing they give you doesn't work. After 2 days of having it, she was able to tear into it and all the stuffing came out of it. Worse purchase I have ever made. It is complete garbage. Do not buy this for your baby. It doesn't work. After spending $65 for this product and trying to get a refund, which has not happened, I DO NOT
RECOMMEND this item at all!

Date of experience: December 20, 2022
Sarah T. — MrFluffyFriend Rep
over a year old

Dear Mary Lou, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Ohio
1 review
2 helpful votes
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Acam
January 4, 2023

I purchased 3 beds that finally came after 2 months. Only opened one and it was a flat pancake, smelled, and the stitching is falling apart and you could feel the hardwood floors under it. I contacted the company by email. They said give it a couple days to fluff which I did. So I contacted them back it didn't fluff up. They didn't return any of my emails for way over a month. They commented after I said I was going to turn this over to my credit card company. They said I could return it and gave me no address. This company acts like it is based in the US and is actually based in China. This company is a total scam. They want me to pay for return which is more than the crappy beds. Letting my credit card company deal with this

Date of experience: January 4, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Hello Chandra,

We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!

GB
1 review
5 helpful votes
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DON'T BUY!
November 10, 2022

Took an age to arrive and when it did it was woefully too small - I had ordered a Large (suitable for a whippet, the website said). My whippet is 19 inches to his shoulder and could barely get half his body on it.
I repeatedly asked for a return address only to be told to "fluff it up"!
When they finally sent a return address, it's in China. I'm UK based and they definitely have a Europe hub but won't give me the address.
I have donated it to a dog shelter.

Date of experience: November 10, 2022
Sarah T. — MrFluffyFriend Rep
over a year old

Hello Lanie,

We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!

New York
1 review
3 helpful votes
Follow Alex K.
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False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.

Date of experience: January 15, 2024
Sarah T. — MrFluffyFriend Rep
over a year old

Dear Alex, we appreciate your feedback and apologize for any inconvenience. Our team is committed to customer satisfaction. For further assistance, respond to the last email sent by our customer support team and we'll work towards a resolution. Thank you for bringing this to our attention.

Best regards,

Sarah
Team MrFluffyFriendâ„¢

Colorado
1 review
2 helpful votes
Follow P H.
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We purchased 2 beds for our grand dogs for christmas. Took over a month to get them. They were too small and not good quality. Trying to get them returned is a night mare! They come from China and they won't send a label to return them. You have to return yourself. After looking into that there is a 500 cost to ship back which we obviously won't do. So now we are stuck with these beds and will have to try to sell them. I would never buy from this company again

Date of experience: January 18, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Hi, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment and that you're not satisfied with the quality of the pet beds you received. This is an uncommon situation as our items don't usually take a month or more to be delivered. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.

Norway
1 review
1 helpful vote
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Dog bed
August 16, 2023

My dog is 42 lbs and we ordered the XL. At first I thought it was going to be to small because the previous bed she had was much bigger. However, it took her only a day to curl up in it as if it was hugging her. We even brought it with us when traveling by car and she cuddled in it the whole way. She has storm anxiety and the bed is wonderful for her. So glad we bought it.

Date of experience: August 16, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Dear Dina, thank you for sharing your positive experience with the MrFluffyFriendâ„¢ pet bed! We're thrilled to hear that your 42 lb. dog is enjoying the XL size. It's heartwarming to know that the bed quickly became a cozy and comforting spot for her, providing a sense of security during travel and helping with her storm anxiety.

Your feedback brings us great joy, and we're delighted that our product has made a positive impact on your dog's comfort and well-being. If you ever need anything else for your furry friend or have more stories to share, please don't hesitate to reach out. We're here to help and ensure both you and your dog have a wonderful experience with MrFluffyFriendâ„¢.

Sarah
Team MrFluffyFriendâ„¢

Norway
1 review
5 helpful votes
Follow Sofie M.
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We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend

Date of experience: May 3, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!

Sarah
Team MrFluffyFriendâ„¢

France
1 review
0 helpful votes
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My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.

Date of experience: July 26, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriendâ„¢ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.

It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.

If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.

Thank you for choosing MrFluffyFriendâ„¢!

Sarah
Team MrFluffyFriendâ„¢

GB
1 review
0 helpful votes
Follow Lesley C.
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I only have positive comments to make about the company and the item I bought. I was kept up to date with the shipment details and it was delivered on time. The bed is vacuum packed and fluffed up after 15 minutes. My dog is old and spends a lot of time in her new bed and I have ordered one for my cat.

Date of experience: October 29, 2023
Sarah T. — MrFluffyFriend Rep
over a year old

Thank you for your positive feedback, Lesley! We're delighted to hear that you had a great experience with both our company and the product you purchased. It's wonderful to know that your dog enjoys the new bed, and we appreciate your continued support, including ordering one for your cat. If you ever have any more questions or need further assistance, please don't hesitate to reach out.

Best regards,

Sarah
Team MrFluffyFriendâ„¢

Overview

MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.

service
293
value
281
shipping
300
returns
211
quality
254
This company responds to reviews on average within 26 days
+6