It took a long time to arrive, and when finally the bed arrived, surprise... it is a regular bed, nothing special... antianxiety? In their minds!
I asked for the address to return the product and surprise! Is in China!... they offered me no to return and they are going to give 15% back... why if I paid 100%...
Not fair!
Talk about rip off, fluffy friends they are not... they are robbing arsholes no customer care, items purchased that arrived dysfunctional paddling pool,( no value) bed was ordered@ XXL what arrived medium.
Do not buy from these $#*!bags...
Hello Andrew, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Ordered a bed for my dogs about 7 to 10 days before Christmas, led to believe it would be there. Still don't have it. Still shows sitting in same spot over 10 days ago. Customer service told me it's on its way but failed to mention from CHINA. THEY MISLEAD AND LIE. I'M OUT!
Hello David,
Thank you for letting us know your feedback. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
After waiting 1 entire month for the advertised fluffy, luxurious, firm support, anti anxiety pet bed (& several emails to MrFluffyBed), it finally arrived. What a disappointment! Not only was it NOT packed in a box with protective packing material, there was no packing slip to be found. It came wrapped in a plastic cover with so much tape wound tightly around it that I almost cut into the bed itself. This bed is NOTHING as was advertised. It's flimsy, has no substantial support, & more than likely will fall apart in its 1st machine washing. WHAT A SCAM!
Hello Josieanne, we are sorry to know you are not happy with your purchase. Thank you for pointing out to improve our product in the future.We try to constantly improve our products and services with helpful feedback like yours.
I ordered this bed for my dog on Jan 27th. I still have not received it. I got some shady response when I sent an email about it. I spent $83.00 (plus tax, etc) for nothing. Do not order from this company!
Hi Elizabeth,
Hi, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
You will not be able to return unless you pay 200.00 to ship a 2 pound package to China. This is an Intentional scam. They offer you 15% to keep. Report to Federal Goverment Fraud department. They are using different names but the same scams. File your complaints. BAN THEM FROM DOING BUSINESS IN THE USA.
Dear Diana,
Thank you for your feedback. We are sorry to hear about your negative experience. I understand that our return process didn't' meet your expectations and I know situations like this can be frustrating. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience if there is still anything we can do to help you. You can contact us via email at info@mrfluffyfriend.com.
Super fast processing and shipping. Fantastic bed. Would highly recommend! Good seller, recommended! The quality is super, the dog really liked it. I want to separately note the delivery-it is sooo fast (1 week). We have such a bed, which is twice as expensive, and the fabric is the same. In general, I advise this seller and this product 4 days delivery! Wauw. Arrived in less than 2 weeks in Bordeaux! It's the second one I ordered because my cat absolutely loves this bed. Softness is good. Only for XL I find too small for an American bulldog steferd Very beautiful!
Dear Tammy, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your dog and cat loves the bed and that you found the processing and shipping to be super fast. We always strive to provide high-quality products and excellent service to our customers, so it's wonderful to know that we have met your expectations. We appreciate your recommendation and hope to continue serving you and your furry friend in the future!
I wish I had read the reviews before I placed the order. I ordered a dog blanket on December 3rd and to date, nothing. There is no customer service to speak of, I get the odd email telling me this is standard, my tracking number may change but it's been over three weeks and no delivery. I'm starting to think the tracking number is bogus and this is a total scam.
Hi Nessa,
We appreciate you taking the time to let us know your experience. We apologize if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
A very good doggie bed - my little dog loves it. I have a small one for the car and a larger one where he sleeps at home. Can't recommend these beds enough.
Dear Virgie, thank you for your glowing review! We're thrilled to hear that your little dog loves our MrFluffyFriendâ„¢ pet bed. Your trust and satisfaction mean the world to us. It warms our hearts to know that you have both a small one for the car and a larger one for home, and that your furry friend enjoys them so much.
We truly appreciate your recommendation and are grateful for your support. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We're here to ensure that your pup continues to enjoy the best comfort and coziness with our products.
Thank you once again for choosing MrFluffyFriendâ„¢.
Sarah
Team MrFluffyFriendâ„¢
I purchased the largest bed they sell for my Anatolian Shepherd. I purchased a XXL. What I recieved was a medium bed that would fit a small pit bull. I wrote to the company, and they would not help me. I've now lost $$ I could not afford. The customer service is TERRIBLE. I explained that they sent me the wrong size, and they responded that I would have to pay to ship the bed back to China. MY EXPENSE. Haven't I spent enough for an error in thier end? Do NOT buy from this company! They claim returns are easy, but don't tell you up front that YOU would have to pay to ship the product to China!
Hello Brenda,
We apologize for the inconvenience you've experienced. Please accept our sincere regrets for the mix-up with your order. We understand your frustration and are committed to resolving this issue promptly. Please feel free to respond to the email you received from our support team, and we'll work to resolve this matter for you and your Anatolian Shepherd.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
This is absolutely the best bed! Our dog, Jagger, loves it. When he gets in it, he snuggles as seep and covered as he can and sleeps so good, he doesnt want to wake up. We just got another dog and this bed has helped his anxiety with his jealously! LOL He loves to cover his feet and sleeps so soundly. I just ordered another one for the new dog as well. Best buy ever for our furbabies!
Thank you so much for your wonderful feedback, Philip! We're thrilled to hear that our pet bed has brought so much comfort and happiness to your furry friends, Jagger and your new dog. It's great to know that the bed has helped alleviate anxiety and promote restful sleep. We truly appreciate your support and hope that our products continue to meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Happy sleeping to Jagger and your new pup!
Sarah
Team MrFluffyFriendâ„¢
I have never received my mdse. There is no customer service phone number to contact only contact via email is available. I ordered my dog bed almost one month ago and my product has not shipped yet nor did I receive an email or phone call letting me know there was an issue with my order or a dlelay in shipping. I am very disappointed as this was a Hanukkah gift for my dogs and Hanukkah is almost over and I still have no dog bed or resolution.
Dear Allison, we apologize for the inconvenience you've experienced. We're truly sorry that your MrFluffyFriendâ„¢ pet bed has not reached you in time for Hanukkah. Our team is actively looking into this matter and will expedite the resolution process. Please check your email for updates, and rest assured we are working to get your order to you as soon as possible.
Thank you for your patience and understanding.
Sincerely,
Sarah
Team MrFluffyFriendâ„¢
When I first opened the fluffy bed, I was slightly disappointed. I expected something bigger and fluffier. I set the bed down, and Bella sniffed and then ignored the bed. A couple of days later, I walked into the bedroom, and she was pawing the bed but still not trying it out. FINALLY, after ten days, she was testing her new bed and loving it because I find her there every morning. I would not say it would be fair to call it an anxiety bed, but it is nice, and the dog likes it, a lot!
Thank you for sharing your experience with the MrFluffyFriendâ„¢ bed, Deb! We're thrilled to hear that Bella has warmed up to her new fluffy bed and is now enjoying it every morning. Our goal is to provide comfort and joy to furry friends, and we're delighted that Bella has found her cozy spot. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing MrFluffyFriendâ„¢!
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
The response time to reply to emails is appalling - shipping time is appalling and they are absolutely useless! My dog passed away and the delivery time was way to long and due to their non response of emails they shipped the dog bed after been advised I wanted a refund due to my dogs passing and still went ahead and shipped the bed, Now I have to send back at my inconvenience. Useless! Dont use this outfilt!
Hi Christine,
I am sorry to learn about your dog's death and I apologize if it took longer than you expected for your order to be shipped. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Skip this bunch! Tricked me into buying two beds saying I didn't give them all the billing info on the first. Pretty LOW. Tried to be the NICE guy BOY that didn't work OK I'll pay the shipping back to New Jersey OH NO back to CHINA. ALL in there court. PERIOD! Got a refund for Six or Seven dollars. Sad part my dog doesn't like the bed. PAYPAL needs to drop these guys!
Hi Steve, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!
Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
I ordered from MrFluffy no friend a size XL lite gray and waited nearly 2 weeks for it to arrive.
I was very disappointed when I unwrapped the bed, it was like a medium/large no way an XL.
I asked for a full refund through Pay Pal and Mr. Fluffy no friend offered a measly 1/3 of my money back. So I refused their offer and requested a full refund per their website's disclaimer and MrFluffy no friend response was that I must pay return shipping to China! So I decided to call Pay Pal's Synchrony Bank and they gladly refunded my money and charged it back to MrFluffy no friend. So I got my full refund and MrFluffy no friend got hopefully nothing because Synchrony Bank will decide if they actually charge it back or eat the loss themselves. As far as the dog bed it's of no use and I will donate it to our local animal shelter.
Unhappy purchasers should call their Bank for a refund and maybe MrFluffy no friend will get the message unhappy customers will fight back.
Dear Harold, we apologize for the disappointment you experienced with your recent purchase from MrFluffyFriendâ„¢. We strive to ensure our customers receive products that meet their expectations, and we regret that your XL bed did not match the size you anticipated.
We understand your frustration with the refund process. We're constantly working to improve our customer service and appreciate your feedback. Please know that we take your concerns seriously and will review our policies to prevent similar situations in the future.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
I'm REALLY sad about this purchase! I was looking forward to this for my anxious pup the bed is awful …. So small, thin and just bad quality. Never again my dog hates you!
Hello Whitney, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
TERRIBLE SERVICE. ORDERED A BED 8/9 MY TRACKING SAYS ITS IN CHICAGO. I LIVE OUTSIDE PHILADELPHIA. NO EMAIL RESPONSE. GOING TO DISPUTE WITH VISA AND REFUSE THE PACKAGE. IF THE SERVICE IS THIS BAD CAN ONLY IMAGE THE QUALITY OF THEIR BEDS
Hello Pat, we remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Do not under any circumstances buy this dog bed. It's poor quality, very thin, stinks of plastic and is grossly overpriced. I am gutted I wasted my money on this item not fit for a Sunday market.
Hi Robert,
Thank you for your review and we are sorry to know about this. We strive to provide high-quality pet beds and we are truly sad to know you are unsatisfied with the one you received. We would like to make things right for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
Answer: Hello Jennifer, thank you so much for sending in your question. I understand that you would like to get in touch with our customer service team. Unfortunately, I cannot see your order number from here so I can't check anything for you, however, please don't hesitate to write to us via email at info@mrfluffyfriend.com so we can assist you further.
Answer: Dear Judy, we appreciate your patience and apologize for any inconvenience. To assist you promptly, please email us at info@mrfluffyfriend.com with your order details. Our team is ready to investigate and resolve this matter for you. Sarah Team MrFluffyFriend
Answer: Hi Tracy, thank you for sharing your thoughts. I am sorry that you had a negative experience with MrFluffyFriend. We strive to provide the best products and customer service, however, we apologize for falling short of your expectations. I wanted to check your order but I can't do so since you didn't provide your order number. If you need further assistance, please send us an email at info@mrfluffyfriend.com.
Answer: Hello Sandra, thank you for sending your question. We ship primarily from fulfillment centers in the United States, East Asia, and Western Europe. If there is anything else you need, please let us know or send us an email at info@mrfluffyfriend.com. Have a nice day!
Answer: Hello and good day, Betty! Thank you for posting your question. I understand that you are looking for other companies selling the same items as what we have. MrFluffyFriend offers high-quality products and excellent customer service at competitive prices. While we cannot speak for other companies, we are confident in the value and quality of our products. We encourage you to try our products and see for yourself why our customers continue to choose MrFluffyFriend. Thank you for considering us as your pet care provider. If you need further assistance, please send us an email at info@mrfluffyfriend.com.
Answer: Hi Marianne, We understand your frustration and apologize for any inconvenience caused. Please rest assured that our team is committed to assisting you promptly. One of our representatives has been diligently addressing your concerns. If you can't find an email from us in your inbox, we recommend checking your spam and junk folders as occasionally our emails may be redirected there. We strive to provide a seamless experience and hope to resolve this matter to your satisfaction soon. Warm regards, Sarah Team MrFluffyFriend
Answer: Dear Marianne Coros, We understand that you would like to return your car seat travel box. Rest assured, we'll promptly address this matter and reach out to you via email shortly to assist with the return process. Sincerely, Sarah Team MrFluffyFriend
Answer: Dear Lesley, Thank you for reaching out with your inquiry. We understand the importance of easy maintenance for your pet's comfort. While our pet bed doesn't feature a zipper, rest assured it's completely machine-washable for your convenience. Additionally, it can also be hand-washed with ease. We appreciate your feedback as it helps us improve our products to better serve you and your furry friend. Best regards, Sarah Team MrFluffyFriend
Answer: Hi Lesley! Thanks for your interest in our pet bed. Our pet beds don't have removable covers but washing them is super easy. You can either toss the whole bed into your washing machine for a quick and convenient clean or if you prefer, you can gently hand wash it in a bathtub or large basin with some mild detergent. Just be sure to let it air dry thoroughly afterward, and your furry friend will have a comfy and clean bed to enjoy! If you have any more questions, feel free to ask! Sarah Team MrFluffyFriend
Answer: Hi Randy, Thank you for sending your question here. Unfortunately, you didn't provide your order number for us to check anything. Kindly send us an email at info@mrfluffyfriend.com so we can provide you with an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend
MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 625th among Pets sites.
Dear Monica, we're sorry to hear about your experience. We apologize for any inconvenience caused. We strive to provide quality products and exceptional service. If you have further concerns, please respond to the last email you received from our customer support and we'll work towards a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriendâ„¢