MrFluffyFriendReviews 461

I received an XXL bed on March 7,2023. None of my dogs would use the bed. I assume this is because the fill in the center is very insufficient and the dogs are basically laying on the floor with a few scattered lumps of stuffing.
I contacted the company about a return. After trying to convince me to give the bed to a friend or keep the bed and get 15% of my $88 purchase back, they finally sent return instructions. The bed needs to be returned to China at my cost, using a tracking return system and it must be received in China within 30 days of the day I received it. It is of course impossible to get anything to China that fast.

The sales info clearly states a 30 day return policy, but does not mention 30 days to have the product returned to China. This is false advertising! Once you receive the bed you are stuck with it.

1. The bed is so soft your dog sort of sinks to the floor.
2. RETURNS...i'm in the USA and they say returns but its to CHINA
DON'T BUY DON'T BUY DON'T BUY Still in plastic so no pictures.

Tried for the past 2 mths 2023 to contact MRFluffy to NO avail ref $60 NOT recd dog bed order for my kids dogs.
Contacted their appt front desk MARIS and they too have not gotten this dog bed in SEATTLE after also checking their additional lg pkg room.
This MUST be a scam using our pets as a ploy!
C

Horrible customer service, I wanted to cancel the order, because it was ordered by mistake, but they declined it (even if it was within hours), saying it was already processed. I tried to withdraw from the contract, in line with the EU law (as they are governed by Dutch law) and received no response. Sent another email asking for confirmation, because I wanted to prevent the product to be shipped and said I do no longer wish to receive the product. One day later I got email that the order was sent and only afterwards the customer service replied to my emails, saying they can't do anything as it was already dispatched. Very shady business, I do not recommend buying from this company.

I order two beds but needed to return them. I would have to pay over 80.00 dollars to be shipped overseas back to China and also fill out a customs form. They do not pay for return shipping so you lose money. Now I have to figure out what to do with them. My dog thinks it is a toy and wants to chew them up.

Skip this bunch! Tricked me into buying two beds saying I didn't give them all the billing info on the first. Pretty LOW. Tried to be the NICE guy BOY that didn't work OK I'll pay the shipping back to New Jersey OH NO back to CHINA. ALL in there court. PERIOD! Got a refund for Six or Seven dollars. Sad part my dog doesn't like the bed. PAYPAL needs to drop these guys!

It took about 1 week to be shipped out (longer than what it says in the website), but arrived in about 2 1/2 weeks. The bed was compressed in a small package and expanded when opened. It is good quality and comfortable, and so far my dog likes playing with it.
Update: it took her a day or so, but I caught her sprawled out in it this morning (with her coat on).

It took 5 e-mails to be told "you can return it to our nearest warehouse at your own expense. 3 more e-mails to then be told that the warehouse is in China. Horrendous quality, and the wrong size. Other reviews have stated that if you open their packaging and then pay to return it, it won't be accepted.

Ordered two beds... arrived months later... NOT AT ALL as advertised. Completely inferior product. Tried to return but you need to post back to China at your expense, so not even worth it. Contacted the company for a refund - they say 'post them back'. Absolute crap product - cheap materials, I wouldn't even let me dog sleep on it! Company don't have a phone number, don't have a complaints department, and won't refund me my money. They offer a discount code for my 'next purchase' with them... WTF... as if. DO NOT BUY.

The only reason that i chose one star is because I couldn't choose zero stars…

I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had "lost" the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting "circular" emails that sent me back to the same email address over and over.

It arrived and I immediately asked for return instructions and got the same circular runaround several times before I got return instructions. Even though the product was shipped to me from a New Jersey address, the instructions said to return it to a Chinese address. When I got estimates for the shipping costs, they were well in excess of the price if the product. Even though it was a matter of principle by thi point i chose to not t return it for a refund.

Their tactics are obvious…stall shipment, stall return instruction response, ask you to ship to China, and by that time, the return window has closed and they would likely deny the return due ti time elapsed.

UNLESS YOU LOVE FRUSTRATION AND DEALING WITH A VERY DISHONEST AND SHADY COMPANY, RUN AWAY FROM ANY OFFERING THEY HAVE.

I have had the misfortune to purchase BEFORE reading the reviews I sought a refund 5 days later only to be told (surprise surprise) the bed had been dispatched. Several emails later I realise what a lost cause it is trying to write to their non existent customer service. After telling them I would not accept the item IF and when it was finally Delivered the reply started off " I know you are eager to receive your dog bed"
Result I have lost 62.95 Euro. I fully endorse those who have warned " Do not buy." I have to say they are true to form, read their reply below. This is the standard BS they use to try and convince they care about the customer and their complaints when in fact the oppisate is true!
Sites like this which give genuine customer experiences are to be praised as they at least provide truthful reviews.

Yes, this bed looked amazing and the reviews on their website sounded great! So I ordered one. It took me several weeks to get the bed and when I did I thought it was a joke. It was packed in a cube form inside plastic wrapping. There were no instructions, or even a notice from the company. The bed was flat so I e-mailed Customer Service and received instructions that said to allow it to sit for 2-3 days until it fluffed up, and also to give it a slight shake to move the stuffing around. I followed their instructions, but unfortunately nothing happened. Sure there is stuffing inside, however it is all clumped together and doesn't spread apart. It's now been 3 weeks, and the bed has not fluffed up. I contacted them to see how to return it. Well...you need to return it on your own, pay for it on your own and the company is in China. It would cost me more than half of what I originally paid to do this. They also offered a 10% discount on the total cost if we decided to keep it. I threw my hands up, promised myself to read ALL reviews and decided to keep it and donate it to a shelter, besides my dog did not want to sleep on it. So my review is simple DO NOT BUY FROM MR. FLUFFY FRIEND!

The pictures on the website are very deceiving! What a joke...trust me...I bought 2 -2XL for my 80lb. Dog...it makes a great pillow for her. When I wrote them and told them the problem and said they sent me the wrong ones...they said no, my mistake, I got exactly what I ordered. Go to Petco, even Walmart has better beds then these. What a scam!

Just received this poor excuse for a dog bed quality is truly rubbish nothing like what was advertised I'm afraid I wish I'd read all the reviews on this company before I ordered shame on them for not being truthful re the quality I ordered X-Large it's not big enough for my cat very disappointed.

Poor customer service, slow to no response, or just plain poor responses. Thumbs down
Steer clear. I ordered one of their beds, but it never arrived, and they haven't refunded me yet. They always have an excuse as to why. I ordered this product on the 5th of December and today is 14 February, and they don't respond to inquiries, if they do they say we will let you know. How long to get a refund from a reputable company? 3-5 business days. Not 3-5 months.

I ordered the bed product January 23rd it is now February 13th with no delivery yet. I tracked the "shipment" and it's annoying they sent it from Los Angeles (mind you I live in California) to New York, to Chicago and now it's Indiana. I am afraid if it ever arrives what the dog bed will look like. I wish I had seen these reviews before hand. Their customer support has been contacted but they're now help. DO NOT ORDER FROM THIS PLACE!

Looks like the Chi-Coms got my $100! Funny, every response is computer generated. I'm sure it's all Chinese run. Why am I so stupid to not check reviews before purchasing. I got so excited for my dog! Obviously everybody else did the same. Oh well, no one to blame but myself. Kiss that $100 bye! They can buy more balloons!

This is a review about Mr. FluffyFriend customer service, not the product itself. To cut to the chase, BE VERY SURE BEFORE YOU BUY, THAT YOU WON'T BE RETURNING THIS PRODUCT. To quote their webstie "If you or your fluffy friend decide it's not the perfect fit, a full refund is assured!" RIght. But, you will be paying full return costs--which means sending it back to CHINA! Even though the return address on the actual package was in New Jersey. Though I don't think the reason for return is relevant here, the reason was because my pet had passed away, and I told the company this.
When I told them that the cost of return from the US to China was more than what I paid for the product (the return cost was over $80), they courteously but unhelpfully said, "yes, return can be expensive." They offered me a 25% refund (to keep the product), and I felt I had no choice to accept. I guess I'll donate the bed to a shelter.