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MrFluffyFriend has a rating of 1.7 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
The company is a scam based in China. (100 characters were required to submit this review so I added this part)
Tip for consumers:
this company is a scam. avoid at all costs
Products used:
dog bed and blankets were ordered
Date of experience: January 2, 2024
I was hopeful this bed would be high quality but I am disappointed it's cheap Chinese crap that my dog cannot use!
Products used:
Large dog bed
Date of experience: November 13, 2023
Dear Adam,
We're genuinely sorry to hear about your dissatisfaction with our product. MrFluffyFriend™ aims to provide high-quality products and exceptional service. We'd like to address your concerns promptly. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work towards resolving this issue to ensure your furry friend's comfort.
Best,
Sarah
Team MrFluffyFriend™
I'm REALLY sad about this purchase! I was looking forward to this for my anxious pup the bed is awful …. So small, thin and just bad quality. Never again my dog hates you!
Date of experience: June 14, 2022
Hello Whitney, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!
Date of experience: May 8, 2022
Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
TERRIBLE SERVICE. ORDERED A BED 8/9 MY TRACKING SAYS ITS IN CHICAGO. I LIVE OUTSIDE PHILADELPHIA. NO EMAIL RESPONSE. GOING TO DISPUTE WITH VISA AND REFUSE THE PACKAGE. IF THE SERVICE IS THIS BAD CAN ONLY IMAGE THE QUALITY OF THEIR BEDS
Date of experience: August 30, 2022
Hello Pat, we remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Our dog Mack loves his Mr Fluffy friend bed, choosing it over his others.
He snuggle into the sides and sleeps really soundly.
Date of experience: May 23, 2023
Hi Katherine, thank you so much for sharing your positive experience with us! We're thrilled to hear that Mack is enjoying his pet bed and finding it to be his preferred choice among others. It warms our hearts to know that he snuggles into the sides and sleeps soundly. We appreciate your support and hope that Mack continues to have many cozy and restful nights in his MrFluffyFriend pet bed. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
All my boys love their new pet beds. Very fluffy and soft! I recommend these to all fur parents who wanted something really great bed for their lovely pets. 5/5
Date of experience: August 18, 2022
Hello Joyce, thank you so much for your wonderful review! Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Good product. My dog loves his new bed. I was kept informed about the progress of the order. Arrived well packaged.
Products used:
Bed
Date of experience: July 26, 2023
Thank you for your kind feedback, Fenne! We're thrilled to hear that your dog loves his new bed. At MrFluffyFriend™, we strive to create products that bring joy and comfort to our furry friends, and it's wonderful to know that your dog is enjoying it.
We take pride in providing excellent customer service, and we're glad you appreciated being kept informed about the progress of your order. Ensuring a smooth and well-packaged delivery is part of our commitment to customer satisfaction.
If you ever need anything else or have any further questions, please feel free to reach out. We're here to assist you and your fluffy friend in any way we can.
Thank you again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive
Tip for consumers:
the product was shipping from China
Products used:
Dog bed
Date of experience: July 10, 2022
Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
Our dogs love their new pillows. Shipping is slow, so be aware. It is a great product. See the Pics.
Tip for consumers:
They need to be clear about the shipping time. Do not publish a tracking number if it has not shipped. Also, if you want this review service to provide proof of purchase, provide something at the time of purchase so it is easy—a clumsy review process from the vendor side.
Products used:
Dog Pillows
Date of experience: October 18, 2023
Dear Sean, we appreciate your feedback and are delighted to hear that your dogs love their new pet beds. We'll certainly take your shipping time comments into consideration for future improvements. Thank you for sharing the pictures as well. Your dogs are so adorable!
Your input helps us enhance our service. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
This company is appalling. They send out items weeks late. They ignore your emails until the item is delivered, and then try to barter with you over a refund, negotiate over giving you a full 100% refund as advertised on their site. The advertising is DELIBERATELY MISLEADING, it gives the IMPRESSION that they have many addresses and places to send your item back for a refund, but in reality it is ONLY RETURNING BACK TO CHINA, no more localised returns addresses given, which makes refunds impossible.
" Simply return your package to our nearest warehouse and you will receive a refund within 7 business days"
This company PRETENDS to be helpful AFTER the fact, pseudo helpfulness, pseudo customer survive "support", and the name given is also misleading, it "sounds" European, JANET, all give the impression they want to create, the illusion of having a base outside of CHINA!
Returns back to China outweighs the cost of the original item making a refund null and Void.
Tip for consumers:
DONT USE THIS SITE
Products used:
Large dog bed
Date of experience: November 7, 2022
Hi Louise,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
This is a scam company. The product is not as advertised. No support and nothing like the videos and pictures. If you request a refund they ask you to ship the product back to China. DO NOT BUY FROM THIS COMPANY. I am going to contact my credit card company to see if I can get any relief from this scam from the bank.
Date of experience: August 13, 2022
Hello Peter, We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
This company is garbage they never sent my dog bed and they keep giving me the run around! I'm gonna have to dispute with credit card
Date of experience: December 11, 2023
Dear Charles, we sincerely apologize for the inconvenience you've experienced. Our team would like to investigate this issue urgently to ensure a swift resolution. However, you didn't provide your order number for us to check. Please rest assured that we take your concerns seriously. If you could send us an email at info@mrfluffyfriend.com, we'll expedite the process and keep you updated.
Thank you for your patience.
Best,
Sarah
Team MrFluffyFriend™
Delivery slow
But very pleased with calming dog bed when it arrived. I ordered the cream and it's a lovely colour. Milly absolutely loves it.
Date of experience: May 24, 2023
Hello Regina, thank you for your feedback regarding your recent purchase of our Anti-Anxiety pet bed. We're glad to hear that Milly is enjoying her new bed and finding comfort in it. We apologize for any inconvenience caused by the slower delivery time, the delivery delay is not a common situation, but we truly appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure that you and Milly have a delightful experience with our products.
Warm regards,
Sarah
Team MrFluffyFriend™
The selection of pet toys at this store is amazing. They have so many different kinds to choose from, and my pets have never been happier!
Date of experience: April 26, 2023
Hello Emma, thank you for your positive feedback! We're thrilled to hear that your pets are enjoying the toys you've purchased from us. Our team takes great pride in providing a wide variety of high-quality products for pets, and we're glad to hear that it shows. Thank you for choosing MrFluffyFriend™ for your pet's needs, and we hope to continue providing great products for you and your furry friends in the future.
Sarah
Team MrFluffyFriend™
Excellent bed, very soft to the touch, perfectly sewn and with a bottom lining! Delivery to Nice in 9 days, faster no one delivered!
Date of experience: July 21, 2023
Dear Gusta, thank you for your wonderful review! We are thrilled to hear that you find our bed excellent, with its soft touch, impeccable sewing, and bottom lining. Your satisfaction is our top priority, and we're delighted that our product has met your expectations.
We also appreciate your positive feedback on the delivery time to Nice. We work hard to ensure timely and efficient deliveries to all our customers.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to assist you.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
The customer service from this company is awesome my package was lost and they send a new one the next day to me
Products used:
dog bed from mrfluffyfriend
Date of experience: April 27, 2023
Hi Jacob, thank you for your positive feedback! I am sorry to hear that your package is lost. This is definitely not a common situation. However, we are glad to hear that our customer service team was able to resolve the issue with your package promptly. Please don't hesitate to reach out to us if you need any further assistance.
Sarah
Team MrFluffyFriend™
This is my go-to pet store for all my furry friends' needs! They have a great selection of products at affordable prices.
Products used:
mrfluffyfriend anti anxiety pet bed
Date of experience: April 24, 2023
Dear Emma, thank you for your kind words and for choosing MrFluffyFriend as your go-to pet store! We are pleased to hear that you have found our selection of products to be affordable and satisfactory for your furry friends' needs. We appreciate your loyalty and look forward to continuing to provide you with high-quality products and excellent customer service.
Sarah
Team MrFluffyFriend™
Tried for the past 2 mths 2023 to contact MRFluffy to NO avail ref $60 NOT recd dog bed order for my kids dogs.
Contacted their appt front desk MARIS and they too have not gotten this dog bed in SEATTLE after also checking their additional lg pkg room.
This MUST be a scam using our pets as a ploy!
C
Products used:
Pet bed
Date of experience: March 13, 2023
Hi CF, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Nondisclosure that cover is NOT REMOVABLE!
Nothing on order site or on packaging to show CANNOT BE REMOVED.
I bought XL 39" would never fit in a washer.
COMPANY IS OVERSEAS AND NO RETURNS
NO REFUNDS.
Products used:
Dog bed
Date of experience: November 13, 2023
Thank you for sharing your feedback, JC. We apologize for any confusion regarding the non-removable cover on our XL 39" pet bed. We appreciate your input and will work on enhancing our communication to make this detail clearer for our customers. We understand the importance of transparency and will strive to provide a better shopping experience in the future.
Best regards,
Sarah
Team MrFluffyFriend™
Very poor quality, don't waste your time or money! The website does not represent the truth about the product, and they do not live up to their claims about customer service.
First the sizing... I ordered based on Mr. Fluffy Friend's fit guide, but the Medium and 2XL are barely big enough for my Boston Terrier/Pug and Black Lab.
Second, the stuffing in these beds is completely inadequate. Aside from the ring that forms the sides of the bed there's no base at all, just a bit of random stuffing in the liner. This is useless, especially for our older dog that has arthritis and needs the cushioning.
Third is the representation of the bed as being 'machine washable', which is the main reason that I ordered them. Although the website does not say that the 'cover' is removable for washing, for customers that need a big bed for a big dog this is assumed. However the covering is not a removable, washable cover at all, but the whole bed is to be thrown in the washing machine! Larger beds are clearly too big for most machines, so the washing instructions address this by simply stating to 'hand wash' the bed... seriously? What an absolute JOKE.
Last but not least, when I requested to return them for a full refund I was told I had to return them at my expense (and within 30 days) to some depot in China! Clearly this would cost more than what I originally paid. As an alternative I was offered a meager 15% refund to just keep the beds, which I don't want as they're garbage. Everything about this company and their products is a load of BS. I am still going back and forth with their Customer Service people, and will lodge formal complaints if necessary. My advice? These guys are scammers - don't waste your money or your time!
Tip for consumers:
Free shipping to the customer, but took almost 3 weeks. No free shipping to return, and the cost is on the customer... and they don't have return depots anywhere but CHINA!!! What a scam.
Products used:
2 dog beds, sizes Medium and 2XL
Date of experience: November 29, 2023
Dear Colleen, we sincerely apologize for the inconvenience you've experienced with our products. We appreciate your feedback and take it seriously. We strive for customer satisfaction, and it's disheartening to hear about your experience.
Regarding sizing, we understand your concerns and will review our fit guide to ensure it accurately represents the dimensions. We also appreciate your feedback on the stuffing and machine-washability, and we'll work on improving these aspects for our future products.
As for the return process, we are actively looking into more convenient options for our customers. We apologize for any frustration caused by the current return process and will take steps to address this issue promptly.
Please continue working with our Customer Service team to find a resolution that satisfies your concerns. We value your input, and your experience will guide us in making necessary improvements.
Thank you for bringing these issues to our attention, and we are committed to enhancing our products and services.
Sincerely,
Sarah
Team MrFluffyFriend™
Benji loves his new fluffy bed.
He takes it all over the house, usually to have us in his sight line! Then he cosies up and has a nap.
Date of experience: June 3, 2023
Thank you for sharing your delightful experience with us, Micha! We're thrilled to hear that Benji is loving his new MrFluffyFriend™ pet bed and finding comfort in it. It's heartwarming to know that he carries it around the house to stay close to you. We designed our beds with both comfort and convenience in mind, and we're glad Benji is enjoying the cozy napping spot. If you have any questions or need further assistance, please feel free to reach out. Wishing Benji many more cozy and restful naps!
Sarah
Team MrFluffyFriend™
Bought a bed and it was never delivered... having been asking for 6 weeks for my money back. Excuses excuses DO NOT go near them... they are fraudsters
Tip for consumers:
AVOID AT ALL COSTS
Products used:
dog bed
Date of experience: June 20, 2022
Hello Sheila, we want to make sure the concern is resolved. You can contact us via email at info@mrfluffyfriend.com.
I ordered two of these beds. I have not received either and have contacted the seller with no joy. Instead they sent me a link to this site! Well what can they expect
This is their "explanation" and my reply
And if they want me to put a photo on the site - could they please deliver the beds
This is not acceptable - at the very least you could provide an ETA
Again, I would like a refund, if and when the beds arrive I will pay for them
Many thanks
Liz
On 24 Nov 2023, at 15:21, MrFluffyFriend <*******@mrfluffyfriend.com> wrote:
Thank you for getting in touch!
Due to an unusually high volume of parcels and limited airfreight capacity, there has been an unexpected delay in our shipping operations. This delay has affected many packages, and you might have noticed that the tracking information is either unclear or hasn't been updated promptly.
We sincerely apologize for any inconvenience this may have caused. Please be assured that we are in direct communication with the carrier to minimize the impact of this delay. We understand your concerns, and we want to alleviate any worry you might have – your order is still on its way!
The shipping company is doing their utmost to expedite deliveries, and they have advised us to request your patience during this time. They are working diligently to ensure your package reaches you as soon as possible. Please note that international shipping can sometimes take a bit longer due to customs procedures and other factors.
We genuinely appreciate your understanding and patience during this situation. If you have any further questions or concerns, please don't hesitate to reach out.
Sincerely,
Rose and your MrFluffyFriend Team
Tip for consumers:
I would like a bed for my dog
Products used:
My dog sleeps on the floor
Date of experience: November 25, 2023
Dear Liz, we sincerely apologize for the inconvenience you've experienced. Our team is committed to addressing your concerns promptly. Expect a follow-up email shortly with detailed information about your order and an estimated delivery date. We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered 4 items totaling around $150.00. I have not received the products nor a response from customer service.
Tip for consumers:
Buy from some else
Products used:
Nothing has arrived
Date of experience: January 9, 2023
Dear Lee,
Thank you for bringing this to our attention. We are sorry to hear that you still haven't received your order amounting to $150.00. This is not a common situation as we always strive to deliver items within our promised delivery period. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Jeremy, we're sorry to hear about your experience. MrFluffyFriend™ is dedicated to customer satisfaction. If you need further assistance, please don't hesitate to reach out to our customer support team again and we'll address your concerns promptly. Thank you.
Best regards,
Sarah
Team MrFluffyFriend™