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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
The bed fell apart in three months. The fur got matted and, when I washed it, all of the stuffing came out ALL over my washing machine. The quality is poor and they wouldn't replace the product for me as I was a few days beyond their three month warranty limit.
Tip for consumers:
bad customer service means to me that it's a bad product that they don't support.
Products used:
Mr Fluffy Friend dog bed
Date of experience: April 24, 2023
Their product, in my case the Extra Large Anxiety Relieving Bed is fantastic. It is very well made and most importantly, my dog absolutely loves it. She snuggles down it for her day time naps and she is definitely a lot calmer now when we get home after leaving her alone which is exactly what we were hoping for from the purchase. The delivery time was as told which considering it included the Christmas holidays was very good.
Products used:
Anxiety Relieving Bed
Date of experience: July 28, 2023
Thank you for your wonderful review, Clotilde! We're thrilled to hear that your dog loves the MrFluffyFriend™ XXL Anxiety-relieving bed. We designed it with comfort and calming features to provide a cozy space for pets, and we're delighted to know that it's making a positive difference in your dog's day-to-day life.
We understand the importance of timely deliveries, especially during busy seasons like the Christmas holidays, and we're glad we could meet your expectations in that regard.
If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a happy experience with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Quality product and a great customer service. I needed some help choosing the right size, Sarah from the customer service replied within minutes and helped me out. My Golden absolutely loves his bed, he is so happy with his MrFluffyFriend!
Date of experience: May 2, 2023
Thank you for your kind words, Corinne! We're thrilled to hear that you found our product to be of high quality and that our customer service, provided excellent assistance in selecting the right size for your Golden. It brings us great joy to know that your furry friend is happy and loves his MrFluffyFriend bed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and your pet's comfort. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
Bed took 3 weeks to arrive - Arrived stuffed in plastic shipping envelope and a mess. No support and made with some sort of poly fibers. Tried to return as they offer 30 day warranty only to find out I need to ship back to China! The cost to ship is more then the $58 it cost to purchase bed. What a scam!
Tip for consumers:
They offer 30 day returns but the cost to ship back to China is more then the cost of Item. They don't tell you item is made and shipped from China..A scam
Products used:
Dog bed
Date of experience: May 9, 2023
Dear Jon, thank you for sharing your feedback. We apologize for any disappointment you have experienced with our product. We appreciate your feedback and will take it into consideration as we continuously work on improving our services and offerings. Unfortunately, you didn't provide your order number. Thus, I'm unable to check anything for you.
If you have any further concerns or questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction and aim to find a resolution that meets your needs.
Sarah
Team MrFluffyFriend™
Our babies love them and shipped quick. I do recommend this shop! The bed quality is good, the price is cheaper than the store. The item arrived after 3 weeks. Great bed for both dogs and cats! My pets love these beds and wont agree to use their old beds again Best customer service to date.
Date of experience: April 6, 2023
Hi Hazel, thank you so much for your kind words and for choosing MrFluffyFriend for your pet's needs. We are thrilled to hear that your babies are enjoying their new beds and that our customer service has met your expectations. We appreciate your recommendation and look forward to serving you and your furry friends again in the future.
We have had several of these beds and my dog loves them. If your cat has an "issue" and pees on them they don't wash well several times (hence the multiple beds), but my dog melts into them and I'm glad to keep her happy and comfortable.
Date of experience: November 13, 2023
Thank you for your review, Linda! We're thrilled to hear that your greyhound is head over paws for our MrFluffyFriend™ beds. We appreciate your feedback about washing, and we're always working to improve our products. Here's to many more comfy moments for your furry friend!
Warmest regards,
Sarah
Team MrFluffyFriend™
This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.
When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!
Both the shipping were incorrect and the bed isn't what was advertised.
Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.
Tip for consumers:
I tried to cancel but theu sent anyway and now want me to pay for the return. To china
Products used:
None of them.
Date of experience: December 15, 2023
Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at info@mrfluffyfriend.com. We appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Highly recommend it! Very fluffy and comfortable. My dog seems to like it Very good bed, like a cloud, high, lush, soft, came in 1 week, 60 cm for my Chihuahua weighing 2700 most that, you can roll. The bed came quickly, quality.
Date of experience: April 7, 2023
Thank you so much for your feedback! We're thrilled to hear that you and your furry friend are loving our fluffy bed. It's always great to hear positive feedback from our customers, and we appreciate you taking the time to share your experience. We hope to continue providing you and your pup with high-quality and comfortable products in the future. Thanks again!
First of all, I will never buy from this company again. Size large is a small. I have 3 Rotties and one is a medium size the other two large. These pillows do not fit my dogs. Luckily the XXL fit for one. I will give the other two to a friend as a gift. Never never again. I should have looked at the ratings first... next time I will buy at a prt store or Costco
Date of experience: October 23, 2023
Dear Crystal, we apologize for any inconvenience regarding the delivery time and size of your order. Your feedback is important, and we're sorry to hear about the sizing issue.
Unfortunately, you didn't provide an order number for us to check anything. If you ever decide to give us another chance in the future, please don't hesitate to reach out if you have any questions or concerns. We're here to ensure you have a better experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
I previously wrote a bad review on this product. I was wrong. It looked bad out of the package and I was worried it would shed but once I began using it my dog loved it and prefers it to her other bed. It doesn't shed and is easy to wash. The company replied to my emails very promptly and courteously. So I take my previous review back. Only thing is I found out local pet shop has exact same product for the same price. They don't accept returns either. Very happy with the bed.
Tip for consumers:
Return has to go to China and you will have to pay. So don’t count on a return.
Also I found same product in local pet shop except with a removable cover to wash.
Products used:
Doggy bed
Date of experience: January 23, 2023
Hi Alan,
Thank you for taking the time to update your review and share your positive experience with our product. We're glad to hear that your dog loves the bed and that it's easy to wash. We strive to provide excellent customer service, so we're happy to hear that our replies to your emails were prompt and courteous. We appreciate your feedback and will continue to offer competitive prices and a hassle-free return policy for our customers. Thank you for choosing MrFluffyFriend!
Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!
Tip for consumers:
I will do better research before ordering from a website I’ve never used before.
Products used:
None
Date of experience: December 12, 2023
Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sarah
Team MrFluffyFriend™
False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.
Date of experience: January 15, 2024
Dear Alex, we appreciate your feedback and apologize for any inconvenience. Our team is committed to customer satisfaction. For further assistance, respond to the last email sent by our customer support team and we'll work towards a resolution. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
I have to agree with comments, this is a hoax and a scam. I have received numerous emails to apologize, « rest assured we'll deliver your item », exactly how others have described their bad experience. As I made the purchase with PayPal, I will be asking for a refund. I have two extremely anxious dogs and I bought I'd give this bed a try. What a fool I was to fall for their publication. Get a bed in a reputable pet store!
Date of experience: February 7, 2023
Hi Marie-Helene,
Thank you for bringing this to our attention. We are to know that you still haven't received your order. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
Products used:
Dog bed
Date of experience: March 5, 2024
Thank you for sharing your experience with us, Julie! It's heartwarming to hear that your pup has a cozy spot awaiting her in your bedroom. We hope she discovers the comfort of her new fluffy bed soon, but until then, enjoy those snuggles together! If you ever need anything else for your furry friend, don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I purchased 3 beds that finally came after 2 months. Only opened one and it was a flat pancake, smelled, and the stitching is falling apart and you could feel the hardwood floors under it. I contacted the company by email. They said give it a couple days to fluff which I did. So I contacted them back it didn't fluff up. They didn't return any of my emails for way over a month. They commented after I said I was going to turn this over to my credit card company. They said I could return it and gave me no address. This company acts like it is based in the US and is actually based in China. This company is a total scam. They want me to pay for return which is more than the crappy beds. Letting my credit card company deal with this
Tip for consumers:
DO NOT BUY complete scam company
Products used:
None I opened only one and it was a flat pancake where you could feel the hardwood floors under it. This was for my geriatric dogs to keep them off the hardwood floors. Opened it and it smelled was flat as a pancake and stitching is awful. They act like the items are shipped in the US then find out later when shipping is 2 months that it is from china
Date of experience: January 4, 2023
Hello Chandra,
We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
We purchased 2 beds for our grand dogs for christmas. Took over a month to get them. They were too small and not good quality. Trying to get them returned is a night mare! They come from China and they won't send a label to return them. You have to return yourself. After looking into that there is a 500 cost to ship back which we obviously won't do. So now we are stuck with these beds and will have to try to sell them. I would never buy from this company again
Date of experience: January 18, 2023
Hi, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment and that you're not satisfied with the quality of the pet beds you received. This is an uncommon situation as our items don't usually take a month or more to be delivered. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend
Date of experience: May 3, 2023
Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
My dog is 42 lbs and we ordered the XL. At first I thought it was going to be to small because the previous bed she had was much bigger. However, it took her only a day to curl up in it as if it was hugging her. We even brought it with us when traveling by car and she cuddled in it the whole way. She has storm anxiety and the bed is wonderful for her. So glad we bought it.
Products used:
MFF bed
Date of experience: August 16, 2023
Dear Dina, thank you for sharing your positive experience with the MrFluffyFriend™ pet bed! We're thrilled to hear that your 42 lb. dog is enjoying the XL size. It's heartwarming to know that the bed quickly became a cozy and comforting spot for her, providing a sense of security during travel and helping with her storm anxiety.
Your feedback brings us great joy, and we're delighted that our product has made a positive impact on your dog's comfort and well-being. If you ever need anything else for your furry friend or have more stories to share, please don't hesitate to reach out. We're here to help and ensure both you and your dog have a wonderful experience with MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I only have positive comments to make about the company and the item I bought. I was kept up to date with the shipment details and it was delivered on time. The bed is vacuum packed and fluffed up after 15 minutes. My dog is old and spends a lot of time in her new bed and I have ordered one for my cat.
Date of experience: October 29, 2023
Thank you for your positive feedback, Lesley! We're delighted to hear that you had a great experience with both our company and the product you purchased. It's wonderful to know that your dog enjoys the new bed, and we appreciate your continued support, including ordering one for your cat. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Sarah
Team MrFluffyFriend™
My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.
Products used:
Bed
Date of experience: July 26, 2023
Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriend™ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.
It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.
If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
My 75 lb Standard Poodle LOVES the bed. Typically he's up and down in and outside but now is content to lounge in the bed. I got an xl. I don't understand why all the poor reviews. Anyway Teddy is a happy boy. Thank you!
Products used:
dog bed
Date of experience: January 19, 2023
Dear Rita,
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
Never received my order so I filled a fraud claim with Amex. Gave they the benefit and re-ordered 30+ days nothing, just form response. As an attorney, I'll be filing a Class Action case if you have been scammed reply to me or this site as my team will be checking daily.
Date of experience: November 27, 2023
Hi David, we sincerely apologize for the inconvenience you've experienced. Our team takes this matter seriously. Please share your order details at info@mrfluffyfriend.com, and we'll investigate promptly. Rest assured, we are committed to resolving this issue and appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
I bought a Mr Fluffy Friends bed on recommendation of a friend. Delivery was slightly longer than expected (due to demand, I suspect) bit the wait was worth it. My 'clingy' Black Labrador now prefers her fluffy bed to time on the sofa with me - a real compliment to her new bed! Love it!
Products used:
Dog bed and blanket.
Date of experience: November 10, 2023
Dear Marg,
Thank you for choosing MrFluffyFriend™ for your Black Labrador's comfort needs! We appreciate your understanding regarding the delivery time, and we're delighted to hear that your furry friend loves the new bed. It warms our hearts to know that our products have earned a special place in your pup's heart. We hope the cozy moments continue!
Best,
Sarah
Team MrFluffyFriend™
We bought an orthopaedic pillow for one of our Cocker Spaniels.
The website experience was fine. Price not bad. Delivery not bad. Overall we're happy, however having followed the guidance for the weight to item size, we would suggest this guide to be inaccurate. Our Cocker Spaniel is quite small yet still the item seems too small for her.
To make use of it we replaced an existing small bed cushion with it. It fits well in that.
It seems to be good for her from a comfort point of view. She sleeps pretty much all night on it, in the bed,
Whereas before she was getting up and moving around on the old bed base cushion.
Would I recommend it? Yes for the comfort, but buy bigger than the guide suggests.
Tip for consumers:
Weight to size required guide needs reevaluation.
Products used:
Pet Orthopaedic Pillow.
Date of experience: December 10, 2023
Thank you for choosing MrFluffyFriend™ for your pet's comfort needs, Trevor. We're delighted to hear that the overall service, pricing, and delivery met your expectations. We appreciate your feedback on the weight-to-size guide and will certainly take it into consideration for future improvements. We're thrilled that your Cocker Spaniel is enjoying the orthopedic pillow, and we thank you for recommending it for its comfort. If you have any further suggestions or questions, please feel free to reach out. Happy snoozing to your furry friend!
Best regards,
Sarah
Team MrFluffyFriend™
I have had the misfortune to purchase BEFORE reading the reviews I sought a refund 5 days later only to be told (surprise surprise) the bed had been dispatched. Several emails later I realise what a lost cause it is trying to write to their non existent customer service. After telling them I would not accept the item IF and when it was finally Delivered the reply started off " I know you are eager to receive your dog bed"
Result I have lost 62.95 Euro. I fully endorse those who have warned " Do not buy." I have to say they are true to form, read their reply below. This is the standard BS they use to try and convince they care about the customer and their complaints when in fact the oppisate is true!
Sites like this which give genuine customer experiences are to be praised as they at least provide truthful reviews.
Date of experience: February 18, 2023
Hi John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like to help you. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Barbara, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced with our product. However, we want to assure you that our beds are made with high-quality materials and are rigorously tested to ensure they meet our standards.
We regret to hear that the bed did not meet your expectations. Our team is always here to assist you. We value your feedback and will take this into consideration as we continue to improve our products and services. If there is anything we can do to assist you further, please do not hesitate to contact us.
Sarah
Team MrFluffyFriend™