Product quality beyond awful. My large dog bed arrived in a ziploc size vacuum bag, which tells you how much support it actually has for your dog. Look closely at return policy and ask to see form before buying: they say you have to return it in original packaging (impossible) and give you a China return address which would cost hundreds of dollars to ship to. Look closely at other reviews - when you ask to return, they just start sending you message to give back 15% then 30%. Mine is in garbage, and I disputed with VISA.
They will take your money and not ship your order. It's been over a month. Customer service is an AI chatbot with auto canned responses. Check out Trustpilot's reviews for MrFluffyFriend too. This company is just a scam.
We completely understand your concerns regarding the delay and communication issues, Larry. We want to make it right for you. We are currently handling a high volume of emails, but please know that we are working to respond to every request as quickly as possible. Since you’re already connected with one of our team members, we kindly ask that you reach out to info@mrfluffyfriend.com again so they’ll be notified and can provide you with the assistance you need. We genuinely appreciate your patience and are here to ensure we resolve this for you.
Everything above! There's barely any fabric and the actual place where dog sits, it is smaller than the one I ordered and just not good quality. Too costly for such a flimsy item. Doesn't hold up.
Howdy, Karen!
We’re genuinely sorry to hear that the product didn’t meet your expectations in terms of quality and size. We understand how frustrating it is when something that was meant to provide comfort for your pet doesn’t live up to its promise. Your feedback is incredibly valuable, and we want to make sure we do everything we can to resolve this for you.
Please reach out to us at info@mrfluffyfriend.com, and we’ll make sure the team member handling your case is notified. We’ll work with you to find a solution that aligns with your satisfaction.
Thank you for your patience and understanding. We’re committed to making this right and ensuring you and your pet have the best experience possible.
Only was to return is to pay shipping YOURSELF to CHINA! Do not recommend at all! Quality low and it is a scam! They pretend it's satisfaction guarantee but then to return you have to pay to send to China! Total scam!
Hey Jennifer,
Thank you for sharing your experience. We understand how frustrating it can be when a return process feels complicated and costly. We take all feedback seriously and want to ensure that we address your concerns properly.
Please reach out to info@mrfluffyfriend.com again, and the team member assigned to your case will be notified. They will work closely with you to find the best solution for your situation. We are committed to assisting you and want to make sure you feel supported throughout this process.
We appreciate your patience and the opportunity to help resolve this matter for you.
I placed an order on 10/30/24 and was told that, since shipping was slow, it would take 4-10 days. It has now been 14 days. After my original inquiry I got a response that was simply a copy of the order confirmation saying the order would take 4 -10 days. Subsequent inquiries have not been answered. There is no phone number to call. Online search looks like this is their usual service.
Thank you for sharing your experience with us, Patricia. We’re sorry for the frustration this has caused. It appears that your order has been delayed, and we truly understand your disappointment. This is not a common situation here. Our customer support team is already looking into this and will continue to update you. We're committed to helping you and improving your experience!
Terrible quality
You can feel the floor through every inch.
Customer service is terrible.
They say full refund with return but shipping is at your expense.
It costs $216.00 to ship back!
Your backed in a corner and forced to keep it!
Don't fall victim to this. It's a scam
Hannah, we’re sorry to hear about your experience. Since there’s no order number provided here, we’re unable to check into your case directly. For assistance, please email us at info@mrfluffyfriend.com, and we’ll be glad to help. Thank you for reaching out.
I usually read all reviews before I purchase from an online store but I didnt in this instance so now I'm paying for that. I ordered this bed on the 12 of December, on the 17th I sent and email to inquire of the shipping date. They answered the email on that same day saying that the bed had already "dispatched from the fulfillment center and to please allow a few more days for the tracking number to show movement. (so in other words we have done nothing with your order but we will give it a label and tracking number so it looks as though we have)
On the 26th STILL no movement on the tracking number (2 weeks from order date) I sent an email telling them to cancel this order and to refund my money BUT OF COURSE NO ANSWER (3 DAYS LATER) There was no problem getting the $70 out of my account immediately
Transaction ID 7K*******SG*******R.
CANCEL MY ORDER AND REFUND MY MONEY!
Dear Leslie,
Thank you for sharing your experience with us. We completely understand your frustration, and we’re truly sorry that you’re facing these challenges with your order.
We’ve tried locating your order using the details provided, but unfortunately, we were unable to find it. Since you're already in touch with one of our team members, please contact us again at info@mrfluffyfriend.com so that the team member assisting you will be notified and can help resolve your concern.
We understand the inconvenience this has caused, and while we're currently handling a high volume of emails, rest assured that we are dedicated to resolving this for you as quickly as possible.
Company claims product will be delivered in 7-15 days. It's been 15 days and shipping hasn't even received the item from the company.
Barbara, we completely understand your frustration with the delay in receiving your order, especially when the expected delivery timeframe hasn’t been met. We want to make sure we address this issue for you as quickly as possible.
Unfortunately, we weren’t able to locate your order with the details provided. Please contact us at info@mrfluffyfriend.com, and we’ll look into the status of your order and assist you further.
Poor Quality. Mailed from * BILLING IS FROM NETHERLANDS! RETURNS GO TO CHINA! WISHED I HAD READ THE REVIEWS FIRST! THEY DONT EVEN GET A STAR! I Opened one the other two are unopened and will just send back to CA
*Information redacted by admin
Dear Debbie,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. It’s disappointing when the product doesn’t meet your expectations, and we truly regret that we didn’t provide the quality or service you were hoping for.
Please reach out to us at info@mrfluffyfriend.com, and the team member who’s handling your concern will be notified. They’ll work with you to find the best possible resolution that fits your needs.
Thank you for sharing your feedback, and we look forward to resolving this matter for you.
Do not purchase from this company, IT IS A SCAM. I ordered a bed on DECEMBER 1,2024 and as of today Dec 27th have not received the item and no change to tracking. Their BS story ts that it is held by a shipping partner in fairfield NJ since Dec 6th. The company has GHOSTED and has not responded to my multiple emails regarding status of my order.
I urge EVERYONE RIPPED OFF by this company to file a complaint with the Federal Trade Commission and the Better Business Bureau. Additionally, POST your horror story to EVERY PLATFORM they appear on, (i.e. Facebook, google, X, Threads, etc.) If you see a positive review, immediately challenge it, CALL THEM OUT. REACH OUT to their ISP to advise them that this company is ripping off customers and that the ISP is complicit by hosting them. Reach out to pay services like Paypal to let them know that this company is a SCAM... If you purchased through Paypal reach out to get this company deplatformed.
Hey there, Robert!
We’re truly sorry to hear about the issues you’ve experienced, and we understand how upsetting it must be to not receive your order or any communication from us. We take your concerns seriously and want to address this.
Unfortunately, we can’t assist you without an order number. Please contact us at info@mrfluffyfriend.com, and we will look into the situation right away. We are currently handling a high volume of emails, so if you haven't received a response, please check your spam or junk folder, as sometimes our replies can end up there.
Overview
MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 624th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, J D!
We’re truly sorry to hear about your experience and understand your frustration. It’s disappointing when a product doesn’t meet expectations, especially when it involves your pet’s comfort. Your feedback is important to us, and we want to assure you that we take concerns like yours seriously.
We can’t address your specific case without more details, but we encourage you to contact us directly at info@mrfluffyfriend.com so we can work together toward a resolution. We’re committed to helping you, and we genuinely want to make things right.