Both dog and cat readily enjoyed snuggling in their new beds. They looked so comfortable. Of course, being animals, they now both have shunned them, only occasionally using one. That's okay, surely they will decide to go back to the obviously comfortable beds, which now rest down the middle of our bed...leaving us to cling precariously on the outer edges. Ah, we love our pets. Thanks for asking.
She practically melts in it. I purchased this bed and another bed in a different style so she now has three completely different beds to choose from. At first she was playing goldilocks (maybe still does a little) by laying on each of them but think this one is the winner!
We're thrilled to hear how much your dog loves our bed, Emmy! It's heartwarming to know that she's finding so much comfort in it. With three different beds to choose from, she's truly living the pampered life. We're glad to see this one has become the ultimate favorite. Thank you for choosing MrFluffyFriendâ„¢ for your furry friend's coziness!
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
This is ridiculous! How can it be legal for a company to operate like this? Definitely sending a complaint to the Better Business Bureau. Advertisements say last day of sale, only a few left… they have to sell their merchandise based on lies! This company should be charged criminally for knowingly providing false information to the consumer. Pathetic! My dog is a rescue and getting old. He deserves the best, not this piece of trash!
Dear Jeanie, we apologize for any frustration you've experienced with our recent sale. We understand your concerns and take your feedback seriously. Our aim is always to provide accurate information and a positive experience for our customers. We appreciate your input and will use it to improve our services.
If there's anything specific you'd like us to address or if you have any further questions, please don't hesitate to reach out. We're here to ensure both you and your furry friend have the best experience possible.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
I bought an XL fluffy bed thinking it would be just like the photos in the advertisement. It looked so nice, thick, full, soft and comfortable. I was surprised to get it in a small package after months of wait and when I opened it, it was flat and horrible. I tried to fluff it up but it didn't make a difference for the price, $122 Au, it is very disappointing. I should have given it back!
Everytime I look at it, it makes me sad
Unsatisfied customer.
Linda
Hi Linda, thank you for sharing your feedback with us. We apologize that the pet bed you received didn't meet your expectations. We take pride in providing high-quality products and we're sad to know that this is not the case for you. We hope to provide a resolution for you. Please check your mailbox if we have offered a resolution for you, and let us know what you think, by replying to the email.
This product did not live up to their claims and I tried to return it for which customer service said the best they could do for me was 30% of what I paid. I have several disappointed conversations with them. So much for 100% satisfied. Definitely disappointed with everything.
Hello Angela, thank you for bringing up your negative experience with us. We try to constantly improve our products and services with helpful feedback like yours.
I am absolutely shocked. Terrible quality, the fabric it is made out of is see through that's how thin and flimsy it is. I've had two days, the filling is coming out of it already. It says it can be washed, there is absolutely no way this product would even withstand one wash in the washing machine. Says it's n Irish brand on Google, absolute lie. Waste of money, I only wish I had read reviews before purchasing.
Hello Rachel, we're genuinely sorry to hear about your experience with our product. MrFluffyFriendâ„¢ strives for quality and customer satisfaction, and we sincerely apologize for falling short of your expectations. We appreciate your feedback and take it seriously.
We would like to assure you that your concerns will be thoroughly investigated, and we are committed to addressing any issues with the product's quality. Unfortunately, you didn't provide your order number for us to check anything/ Please reach out to our customer service team at info@mrfluffyfriend.com with your order details, and we will work towards finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
Despite the 30 day satisfaction offered I can not get them to answer my emails to return the product. I was so taken in and should have researched the company and reviews more instead of being swayed by the adverts on the internet. Don't buy this product - you are wasting your money.
Hello Patricia,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.
I PAID a little over $100 for them.
Please if you care about your animal, do not buy from these people.
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction.
One of our customer support representatives sent you an email. Kindly check.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriendâ„¢
Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.
Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
The whole experience is great. Hazel loves her new bed. Since then I have ordered another bed for my daughter dogs. Just received that bed yesterday and they love their bed also. Happy with the product.
Dear Michelle, thank you for sharing your wonderful feedback! We're thrilled to hear that Hazel loves her new bed, and it warms our hearts to know that you've ordered another one for your daughter's dogs, and they love it too! We take pride in providing products that bring comfort and happiness to our furry friends.
If you ever need anything else or have any questions, feel free to reach out. We're here to ensure you and your pets have a great experience with MrFluffyFriendâ„¢.
Thank you for choosing us!
Sarah
Team MrFluffyFriendâ„¢
My boys love their bed! And you all were so good getting back to me and helping me!
I will be a return customer! With your discounts I intend to buy beds for some of the dogs at the shelter in my town! The fur baby's that have been in the shelter to long with out any one interested in adopting! I adopted my boy in 2020 and if I had a bigger yard I would adopted again! But I help all I can! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can! Thank you for your kindness! With love Raider and me
Dear Katharyn and Raider, thank you for your heartwarming review! We're thrilled to hear that your boys love their bed and that our team was able to assist you effectively. We truly appreciate your kind words and your intention to be a return customer.
Your dedication to helping dogs in need at the shelter is commendable and truly inspiring. We are grateful for your support and your contributions to various agencies that work tirelessly to care for our fur babies. Your love and kindness make a significant difference in their lives.
As a token of our appreciation, we would like to offer you an exclusive discount for your next purchase. Please feel free to use it to buy beds for the dogs at the shelter in your town. Your generosity will surely bring comfort and happiness to those in need.
Thank you for choosing MrFluffyFriendâ„¢, and we look forward to serving you again!
Sarah
Team MrFluffyFriendâ„¢
These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!
Hey Sharon,
I'm truly sorry to hear about your experience with our XXL dog beds. Your feedback is invaluable to us, and we genuinely apologize for any inconvenience caused. We strive to provide products that meet both quality and durability standards, and it's disheartening to learn that we fell short in your case.
We understand the importance of transparency and accuracy in product representation, and we'll certainly take your concerns into account for future improvements. Unfortunately, you didn't provide your order number for us to check anything. If there's anything we can do to make this right for you and your furry friends, please don't hesitate to reach out to us directly at info@mrfluffyfriend.com.
Thank you for bringing this to our attention and giving us the opportunity to address your concerns. We appreciate your honesty and the chance to learn and grow from this experience.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
Total Fraud!
Upon opening the package the product released a stench beyond description and had to moved out doors.
Customer service offer of a 15%
Discount on a product that is going straight to the land fill.
They advised me returns are expensive to ship and are at my expense and their discretion to honor.
Returns.
I have stopped the credit card payment.
Dear Tom,
Thank you for letting us know your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.
Dear Linda, thank you for sharing your feedback. We're sorry to hear that the bed size you ordered didn't meet your expectations. We apologize for any inconvenience caused by the return process. We strive to provide accurate information on our website and we are sorry for the trouble. Unfortunately, you didn't provide your order number so I'm unable to check anything for you. I have a great offer that might help resolve your problem. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention. We value your feedback and we'll work towards improving our products and services.
Sarah
Team MrFluffyFriendâ„¢
Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.
Dear Taylor, we're genuinely sorry to hear about your experience and the inconvenience caused. Our team is committed to resolving this matter promptly. We appreciate your feedback and assure you that we take customer satisfaction seriously. Thank you for bringing this to our attention.
Best,
Sarah
Team MrFluffyFriendâ„¢
It's been two weeks and still have not received my order they continue to give you the run around and will not refund me my money so if disputed it with my credit card company do not. Buy from this company feel like its a scam
Hello John., I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.
Dear Ingrid, thank you for sharing your experience. We apologize for any disappointment you've encountered with the MrFluffyFriendâ„¢ Anxiety-Relieving pet bed. We appreciate your kind words about our customer service.
Your feedback is important, and we'll use it to improve our product descriptions and quality. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriendâ„¢
This is a scam. The bottom of the bed is thin and provides no support for an ailing dog. It looks flurry and plush but if you put any weight on it you will feel the floor. When contacted for a refund they use every excuse in order to not refund you. Horrible business.
Hi Cherri, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations in terms of the quality of the product. Of course, we do offer refunds. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com? We would like to make things right and hope that you will give us another opportunity to do so.
I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.
Hello Leah, thank you for sharing your feedback with us. We're sorry to hear that you are disappointed with the quality of our product. We understand that it's frustrating to spend money on something that doesn't meet your expectations. Please know that we take pride in provide the best quality of products and we're sorry that is not the case for you. We take all customer feedback seriously and we'll use your feedback so that we can take steps to improve our products and services.
Unfortunately, we're unable to find your order details here. Please don't hesitate to reach out to us at infor@mrfluffyfriend.com so we can assist you further.
Overview
MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 625th among Pets sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikola, thank you for sharing your experience with us! We're glad to hear that both your dog and cat initially enjoyed snuggling in their new beds. We understand that pets can be unpredictable at times, and their preferences may change. It's not uncommon for them to explore different spots and eventually return to their comfortable beds. We appreciate your understanding and love for your pets, even when they decide to claim the middle of your bed. If there's anything else we can assist you with, please let us know. Wishing you and your furry companions many cozy moments ahead!
Sarah
Team MrFluffyFriendâ„¢