MrFluffyFriend

Despite the 30 day satisfaction offered I can not get them to answer my emails to return the product. I was so taken in and should have researched the company and reviews more instead of being swayed by the adverts on the internet. Don't buy this product - you are wasting your money.

I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.

I PAID a little over $100 for them.

Please if you care about your animal, do not buy from these people.

Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.

The whole experience is great. Hazel loves her new bed. Since then I have ordered another bed for my daughter dogs. Just received that bed yesterday and they love their bed also. Happy with the product.

My boys love their bed! And you all were so good getting back to me and helping me!
I will be a return customer! With your discounts I intend to buy beds for some of the dogs at the shelter in my town! The fur baby's that have been in the shelter to long with out any one interested in adopting! I adopted my boy in 2020 and if I had a bigger yard I would adopted again! But I help all I can! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can! Thank you for your kindness! With love Raider and me

I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.

It's been two weeks and still have not received my order they continue to give you the run around and will not refund me my money so if disputed it with my credit card company do not. Buy from this company feel like its a scam

There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.

Poor Quality. Mailed from * BILLING IS FROM NETHERLANDS! RETURNS GO TO CHINA! WISHED I HAD READ THE REVIEWS FIRST! THEY DONT EVEN GET A STAR! I Opened one the other two are unopened and will just send back to CA
*Information redacted by admin

Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.

I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.

My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.

I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.

What a joke. The beds in the pictures are huge with 12" thick padding like a mattress. This awful smelling thing that showed up isn't even a quarter of the size advertised. Stick with Amazon, at least you get your money back when trash like this shows up.

Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.

If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.

My first order with MrFluffyFriend went without a hitch. I decided to buy a bed, a treat/toy dispenser and a large deluxe furniture cover, as the first cover, although fantastic was small. Here the frustration begins! Two cards left, I fill in the redeliver form and when it finally arrives (ordered September) delivered 2 November there are only 2 items, where's the 'deluxe '? Long story short I am still trying to get my purchase, which cost $145, a lot of money for me. Meanwhile my 15 year old cat waits with me.
Not very friendly.

I ordered this bed on 1/9 and have still not received. When I try following up, I get no response. Apparently my order is at a USPS location in Los Angeles, which is literally 10 miles from my house...and its been sitting there for two weeks! Apparently this company cares very little about getting you their product in a timely manner. They offer you free shipping, but they obviously use the cheapest possible shipping method and could care less about you once they have your money.