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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.6 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 619th among Pets sites.
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When they say something is too good to be true...it is. It's taken 9 business days to fulfill my order. It's been stuck at a consolidator for 2 days. USPS status says still awaiting the item. Customer service is clearly offshore using generic macros. At this point, I'm hoping this thing is next to Jesus and sliced bread when it shows up, but based on these reviews, I don't have much hope.
I ordered a leash in size large. A large is more expensive. They sent me a size medium and it was labeled medium. They want me to pay to send it back. The worst part is they are telling me the leash packed in a box marked medium is actually the large.
Dear Lael, we apologize for any inconvenience you've experienced with your recent order. Our team is already looking into this and we're committed to resolving this matter promptly. We appreciate your patience and understanding.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.
Dear Alex, we appreciate your feedback and apologize for any inconvenience. Our team is committed to customer satisfaction. For further assistance, respond to the last email sent by our customer support team and we'll work towards a resolution. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
It took a long time to arrive, and when finally the bed arrived, surprise... it is a regular bed, nothing special... antianxiety? In their minds!
I asked for the address to return the product and surprise! Is in China!... they offered me no to return and they are going to give 15% back... why if I paid 100%...
Not fair!
Dear Monica, we're sorry to hear about your experience. We apologize for any inconvenience caused. We strive to provide quality products and exceptional service. If you have further concerns, please respond to the last email you received from our customer support and we'll work towards a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.
Dear Taylor, we're genuinely sorry to hear about your experience and the inconvenience caused. Our team is committed to resolving this matter promptly. We appreciate your feedback and assure you that we take customer satisfaction seriously. Thank you for bringing this to our attention.
Best,
Sarah
Team MrFluffyFriend™
I wouldn't rate it if I could.
I placed the order to be advised by return email that there was a ridiculous delay time. So I immediately contacted them to cancel the order but was told it was too late and I could return it within 30 days.
Quality and size are ridiculous.
The quality is really poor for the money, i could see this just from the packaging... I could get something from the market for less than a tenner.
I enquired about sending it back upon receipt and told it would need to get sent back to China! And that I would have to pay for postage and package, how much would this cost?
They have offered me a discount to keep it. I said I would accept this and so now I've opened the package. BUT.
I ordered the medium bed for my small dog. This bed is tiny! No way will my dog be able to sit on it let alone lie down. I think it would suit a little yorkie and they need to review their advertised sizes as this has been mis-sold.
Feels like a rip off and the last time I'll buy off the Internet from a company I don't know
Dear Michele,
We apologize for the inconvenience you've experienced with your recent MrFluffyFriend™ purchase. We regret that the delay notification and size discrepancy caused frustration. Our team is committed to resolving this matter promptly.
We will be sending you an email to resolve the issue. We appreciate your feedback on the advertised sizes, and we'll take immediate action to review and update them accordingly.
Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered a doggy bed but when I read my order they charged me for 2
I notified them of this mistake to no avail and they told me they can't
Refund my money so now I will be receiving 3 beds I don't want
These beds will all be returned and I expect a full refund of my moneys
Dear Wendy, we apologize for the inconvenience you've experienced with your recent order. We always strive to process orders immediately to avoid delays in shipment, and we're sorry if we can no longer cancel your order. Your satisfaction is our top priority.
Best regards,
Sarah
Team MrFluffyFriend™
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
The orthopaedic bed was not very fluffy or thick. Returns have to go to China which is not on website.
Dear Janet,
We appreciate your feedback and apologize for any confusion. We strive to provide a delightful experience with our MrFluffyFriend™ products. We're sorry to hear about your disappointment with the orthopaedic bed. We'll certainly look into making our product descriptions more transparent.
Regarding returns, we understand your concern. To enhance our service, we are actively working on improving our return process, including a clearer policy on international returns. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer support team again.
Best regards,
Sarah
Team MrFluffyFriend™
I received my order last week and the same day emailed them to return. This is a thin piece of fringe fabric. Not soft and plush. I ordered the XL and there is hardly any padding for my 80 lb dog. When I asked to return they said I can send back to China. They then offered to refund me 15% of my order and to keep this piece of junk. I paid $83. And they were offering $12.45 Shipping back to China is ridiculous considering the return address on the shipping label was from New Jersey ( I live in New York)
I'm sorry I didn't read all these reviews first.
Dear Nancy, we sincerely apologize for any inconvenience you've experienced with our product. Your feedback is valuable to us, and we're sorry if the return process didn't meet your expectations. If you need further assistance, please contact our customer support team at info@mrfluffyfriend.com again, and we'll do our best to find a satisfactory resolution for you.
Best regards,
Sarah
Team MrFluffyFriend™
Bed runs small. Must be based on Chinese dogs. Order a size larger than sizing chart.
Returning to China, probably never happens.
Bed is marginal quality. Will need to buy another bed soon.
Thank you for sharing your feedback, Ronald. We apologize for any inconvenience you've experienced. We appreciate your suggestion to order a size larger, and we'll review our sizing charts for potential adjustments. Our team is committed to continuous improvement, and we value your input. If you have any further concerns, please reach out to our customer support team at info@mrfluffyfriend.com, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered one in plenty of time for Christmas, every time I checked tracking it was still sitting at the companies address. Then when I finally got it on the 30th way pass Christmas. It was so small my dog would never fit in it. I immediately requested a return label and have gotten nothing I have reached out to paypal and waiting.for a responce. Not worth the money either. The quality and workmanship is in every Walmart, TJ Maxx, Marshalls
Dear Jennifer, we sincerely apologize for the inconvenience you've experienced with your MrFluffyFriend™ order. We understand the importance of timely deliveries, especially during the holiday season. We're sorry to hear about the size discrepancy, and we appreciate your patience as we work to address your concerns promptly. Rest assured, our team is actively looking into your request, and we will ensure a swift resolution. Thank you for bringing this to our attention, and we value your feedback as it helps us improve our services.
Best regards,
Sarah
Team MrFluffyFriend™
I purchased three large beds. I was away when they arrived so did not see the extremely poor quality. Not as advertised. Not fluffy at all, almost no filling in the centre. Do not buy
Dear Donna, we apologize for the inconvenience you've experienced with our MrFluffyFriend™ beds. Our team is committed to ensuring customer satisfaction, and we're sorry to hear about the quality issue you encountered. We would like to assist you, however, you didn't provide your order number for us to check anything. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work to resolve this matter promptly.
Best regards,
Sarah
Team MrFluffyFriend™
The company is a scam based in China. (100 characters were required to submit this review so I added this part)
Dear Jeremy, we're sorry to hear about your experience. MrFluffyFriend™ is dedicated to customer satisfaction. If you need further assistance, please don't hesitate to reach out to our customer support team again and we'll address your concerns promptly. Thank you.
Best regards,
Sarah
Team MrFluffyFriend™
I received the dog bed on 12/20/23. My dogs put a hole in it within the first week. Today is 1/1/24 and it is in the trash because they completely "destuffed" it. I don't have $49 to throw away. This was a huge waste of money.
Dear Nancy, we're genuinely sorry to hear about your experience with our Anxiety-Relieving Pet Bed. We strive to provide high-quality products, and it's disheartening to learn that your dogs had an issue so soon. We appreciate your feedback and take it seriously.
Unfortunately, we cannot check anything since you didn't provide an order number. Please reach out to our customer support at info@mrfluffyfriend.com with your order details. We'd like to make things right and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Do not buy this. As soon as I opened the bag there was a very bad smell. I wrote back stating I wanted to return the bed and "Rigel" (the customer rep) said to give the bed time to air out and I should put it outside. I should not have to do that. Finally after 3 days of back and forth emails, Rigel said I have to ship it to China for a refund.
Dear Michele, we're truly sorry to hear about your experience with our product. We apologize for any inconvenience caused by the unpleasant smell.
We assure you that we maintain strict quality control standards in the production of our products and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet.
Our team is committed to resolving this issue for you. If shipping to China is not feasible, please let us know by responding to the last email you received from our customer support, and we'll explore alternative solutions to ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered an XXL size bed as per picture advertised with 2 dogs laying on it. I have.same breed and only one dog fits on it curled up. I reached out to Company and sent pics with measurements. Their response "size sent is correct " and I could get a refund if i paid shipping and restocking fee. There are other brands I would buy from someone else who is honest.
Dear David, we appreciate your feedback and apologize for any confusion. Our intention is to provide accurate representations of our products. We understand your concern and would like to address it promptly. Please allow us to investigate further and find a suitable resolution for you. Our goal is to ensure your satisfaction with MrFluffyFriend™ products. Kindly respond to the last email you received from us, and we'll work towards a solution together.
Best regards,
Sarah
Team MrFluffyFriend™
We made the mistake of ordering one of these so called BEDS
It is like a duster Although Fluffy Friends offered a full refund if not satisfied we have to send the product to CHINA for the refund which will cost over $100 to post!
We are absolutely disgusted with the product - which we only half unpacked to see the terrible quality - AND the customer service we have had dealing with this issue
Hi Chris, we're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We're committed to resolving any concerns you may have. Feel free to respond to the last email you received from our customer support team. We want to make things right and ensure you're satisfied with both the product and our service. Thank you for your patience and understanding.
Sarah
Team MrFluffyFriend™
These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!
Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anneke,
We sincerely apologize for the delay you've experienced with your order. This is not the level of service we strive to provide at MrFluffyFriend™. We understand your frustration and are actively working to resolve the issue. Please rest assured that your satisfaction is our top priority, and we appreciate your patience.
If there's anything specific you'd like us to address or if you have additional concerns, please feel free to reach out to our customer support team again. We're committed to making things right for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™