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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Sizing guide on site is inaccurate, perhaps intentional, so that when you ask for a refund, they only give you the runaround along with an offer to buy a SECOND bed at a discount! After second request, they offered a refund of 15% (not 100%) There is no US site to return to, you have 30 days to return to their CHINA address- and the meter is ticking as they stall in returning your emails, with vague answers, no phone number or return address offered. Picture is my 5.5 pound dog in recommended XS bed. DO NOT WASTE TIME & MONEY!
Products used:
none
I ordered a doggy bed but when I read my order they charged me for 2
I notified them of this mistake to no avail and they told me they can't
Refund my money so now I will be receiving 3 beds I don't want
These beds will all be returned and I expect a full refund of my moneys
Tip for consumers:
not happy with your company
Products used:
none
Dear Wendy, we apologize for the inconvenience you've experienced with your recent order. We always strive to process orders immediately to avoid delays in shipment, and we're sorry if we can no longer cancel your order. Your satisfaction is our top priority.
Best regards,
Sarah
Team MrFluffyFriend™
My dog loves the blanket, she likes to be against the raised edge. It has a waterproof backing which is also really useful as she licks herself. This was a good buy for her and me.
Dear Eileen, we're thrilled to hear that your dog loves the pet furniture cover, and you find it practical with its waterproof backing. Your satisfaction is our priority, and we're delighted that it was a good buy for both you and your furry friend.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I purchased three large beds. I was away when they arrived so did not see the extremely poor quality. Not as advertised. Not fluffy at all, almost no filling in the centre. Do not buy
Dear Donna, we apologize for the inconvenience you've experienced with our MrFluffyFriend™ beds. Our team is committed to ensuring customer satisfaction, and we're sorry to hear about the quality issue you encountered. We would like to assist you, however, you didn't provide your order number for us to check anything. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work to resolve this matter promptly.
Best regards,
Sarah
Team MrFluffyFriend™
The response time to reply to emails is appalling - shipping time is appalling and they are absolutely useless! My dog passed away and the delivery time was way to long and due to their non response of emails they shipped the dog bed after been advised I wanted a refund due to my dogs passing and still went ahead and shipped the bed, Now I have to send back at my inconvenience. Useless! Dont use this outfilt!
Hi Christine,
I am sorry to learn about your dog's death and I apologize if it took longer than you expected for your order to be shipped. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Skip this bunch! Tricked me into buying two beds saying I didn't give them all the billing info on the first. Pretty LOW. Tried to be the NICE guy BOY that didn't work OK I'll pay the shipping back to New Jersey OH NO back to CHINA. ALL in there court. PERIOD! Got a refund for Six or Seven dollars. Sad part my dog doesn't like the bed. PAYPAL needs to drop these guys!
Tip for consumers:
SKIP SKIP SKIP
Products used:
DOG BED
Hi Steve, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I'm REALLY sad about this purchase! I was looking forward to this for my anxious pup the bed is awful …. So small, thin and just bad quality. Never again my dog hates you!
Hello Whitney, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
TERRIBLE SERVICE. ORDERED A BED 8/9 MY TRACKING SAYS ITS IN CHICAGO. I LIVE OUTSIDE PHILADELPHIA. NO EMAIL RESPONSE. GOING TO DISPUTE WITH VISA AND REFUSE THE PACKAGE. IF THE SERVICE IS THIS BAD CAN ONLY IMAGE THE QUALITY OF THEIR BEDS
Hello Pat, we remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!
Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
Do not under any circumstances buy this dog bed. It's poor quality, very thin, stinks of plastic and is grossly overpriced. I am gutted I wasted my money on this item not fit for a Sunday market.
Products used:
Dog bed
Hi Robert,
Thank you for your review and we are sorry to know about this. We strive to provide high-quality pet beds and we are truly sad to know you are unsatisfied with the one you received. We would like to make things right for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
All my boys love their new pet beds. Very fluffy and soft! I recommend these to all fur parents who wanted something really great bed for their lovely pets. 5/5
Hello Joyce, thank you so much for your wonderful review! Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive
Tip for consumers:
the product was shipping from China
Products used:
Dog bed
Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
I ordered fluffy beds for my dogs.
Well described on the Web site.
They are truly high-quality products.
Different sizes, reasonable prices.
Very well packaged too,
Spot on.
Products used:
Pet Bed
Dear Trudy, thank you for your kind review! We are thrilled to hear that you are satisfied with the high-quality fluffy beds you ordered for your dogs. Our team takes great care to provide accurate descriptions on our website, and we're delighted that you found them well-described.
We take pride in offering different sizes to accommodate pets of all breeds and ensuring our prices remain reasonable. It's excellent to know that you were pleased with the packaging as well.
Your satisfaction is our priority, and we truly appreciate your support and feedback. If you ever need anything else or have any questions, please don't hesitate to reach out.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
The minute the gift was unwrapped our cat stretched out and loved it. Now I never see her not on her new bed. Could not be more pleased! Thank you so much Mr Fluffy!
Products used:
Pet bed
Thank you for sharing your wonderful experience with us, Beau! We're absolutely thrilled to hear that your cat loved her new bed right from the moment it was unwrapped. It warms our hearts to know that she's enjoying it so much and spends most of her time on it.
Your satisfaction is our priority, and we're delighted that we could bring joy and comfort to your feline friend. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We're here to ensure your pet's happiness and well-being.
Thank you once again for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
We made the mistake of ordering one of these so called BEDS
It is like a duster Although Fluffy Friends offered a full refund if not satisfied we have to send the product to CHINA for the refund which will cost over $100 to post!
We are absolutely disgusted with the product - which we only half unpacked to see the terrible quality - AND the customer service we have had dealing with this issue
Hi Chris, we're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We're committed to resolving any concerns you may have. Feel free to respond to the last email you received from our customer support team. We want to make things right and ensure you're satisfied with both the product and our service. Thank you for your patience and understanding.
Sarah
Team MrFluffyFriend™
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Products used:
None
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
This company is appalling. They send out items weeks late. They ignore your emails until the item is delivered, and then try to barter with you over a refund, negotiate over giving you a full 100% refund as advertised on their site. The advertising is DELIBERATELY MISLEADING, it gives the IMPRESSION that they have many addresses and places to send your item back for a refund, but in reality it is ONLY RETURNING BACK TO CHINA, no more localised returns addresses given, which makes refunds impossible.
" Simply return your package to our nearest warehouse and you will receive a refund within 7 business days"
This company PRETENDS to be helpful AFTER the fact, pseudo helpfulness, pseudo customer survive "support", and the name given is also misleading, it "sounds" European, JANET, all give the impression they want to create, the illusion of having a base outside of CHINA!
Returns back to China outweighs the cost of the original item making a refund null and Void.
Tip for consumers:
DONT USE THIS SITE
Products used:
Large dog bed
Hi Louise,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Wanted a dog bed, but unclear website meant I ordered wrong size. They said they did not take returns, but gave good discount for correct one. Dog loves it!
Products used:
Dog bed - large.
Thank you for your feedback, Bob! We appreciate your support and apologize for any confusion on our website. We're glad we could offer a solution and that your dog is enjoying the new bed. We'll take your suggestion to simplify the site into consideration for future improvements. Thank you for being a MrFluffyFriend™ customer!
Best regards,
Sarah
Team MrFluffyFriend™
My little 14 year old dog loves his bed, I am so happy with this purchase. I have bought other dog beds, however none are made to be as comfortable as the fluffy bed we received.
Products used:
Dog bed
Dear Swanhild, we're thrilled to hear that your 14-year-old dog is loving his new bed! It warms our hearts to know that our MrFluffyFriend™ Bed has provided comfort and happiness to your furry friend. Thank you for choosing us, and we're here to ensure that both you and your beloved pet have a wonderful experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
My dog loves his new bed and he doesn't want to go out. He all day lying on the bed. Customer Service is fine maybe because I'm kind to talk so their answers are very kind.
Hi Victoria, thank you for sharing your positive feedback. We're delighted to hear that your dog is loving his new bed and enjoying his time on it! It's great to know that he's so comfortable and content that he doesn't want to leave it. We strive to provide excellent customer service, and we're glad to hear that your experience has been positive. If you have any further questions or need assistance, please feel free to reach out. Thank you for your kind words and for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
This is a scam company. The product is not as advertised. No support and nothing like the videos and pictures. If you request a refund they ask you to ship the product back to China. DO NOT BUY FROM THIS COMPANY. I am going to contact my credit card company to see if I can get any relief from this scam from the bank.
Hello Peter, We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Is Mr Fluffy Friend a legitimate company?
"This is a SCAM"
No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM! Took forever, stinks and flat
Tip for consumers:
Stay away!
Products used:
Dog bed
Hello Norman,
Thank you for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I purchased 2, a small and a medium. My smallest dog uses both! The dog I bought for wants nothing to do with his! Oh well. My maltese loves them. Soft, squishy and cozy.
Products used:
bed
Thank you for sharing your feedback with us, Sharalyn. We're thrilled to hear that your smallest dog enjoys both the small and medium beds, finding them soft, squishy, and cozy. It warms our hearts to know that your Maltese loves our beds.
We understand that dogs have their unique preferences, and we're sorry to hear that the other dog you bought it for doesn't seem interested. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're here to ensure you and your furry friends have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I ordered 2 x-lg dog beds for our dogs for Christmas which didn't arrive until after Christmas. The beds were smaller than I thought we have 80lbs dogs, but these x-lg beds will only accommodate a 30-40lb dog. I contacted MrFluffyFriend to return these and received return info stating I was responsible for the shipping cost. Upon attempting to return these I learned the return shipping cost was over $500 for a $125 original cost. I will be eating these changes and never buying anything from China online again.
Tip for consumers:
Return cost
Products used:
None
Dear Steve,
Thank you for sharing your feedback. We apologize if it took longer than you expected for your order to be shipped and that you're not satisfied with the size of the pet beds you received. We would like to make things right. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you!
Beds arrived when promised. A little confusion with one, but got my question answered quickly. Our pups weren't sure at first, but they are used every day now...they love them, and so do we!
Products used:
Pet bed
Thank you for sharing your wonderful experience with MrFluffyFriend™ beds, Regina! We're thrilled to hear that the beds arrived as promised, and we apologize for any confusion you initially experienced. We're glad we could quickly address your question and provide the support you needed.
It warms our hearts to know that your pups have grown to love their new beds and are using them every day. We take great pride in creating products that bring comfort and joy to our furry friends and their owners.
If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you once again for choosing MrFluffyFriend™ beds!
Sarah
Team MrFluffyFriend™
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Beth, we sincerely apologize for your experience with our product and service. We take your feedback seriously and will investigate the issues you've raised to improve our services. We strive to provide accurate information and ensure customer satisfaction. Unfortunately, you didn't provide an order number for us to check anything. Kindly contact our customer support team at info@mrfluffyfriend.com for assistance.
Best regards,
Sarah
Team MrFluffyFriend™