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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.6 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 619th among Pets sites.
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I purchased one for my golden retriever. It was very expensive and the reviews sounded amazing. It has only a fraction of the filling that I imagined. The filling moves around, so, often there is no padding between my dog and the floor. I ended up buying a similar bed from Kmart for a third of the price that is much better quality and has lots of filling. I wasted my money on this Mr Fluffy Friend bed that was very expensive and very bad quality. This is a scam product. They spend so much on marketing and I don't see how the reviews are true on their site because this is junk.
This store has a great selection of fluffy pet products. I feel good knowing that I'm giving my pets fluffy products that are secure and stylish.
Thank you for your kind words and positive feedback, Merla! We are thrilled to hear that you are enjoying our great selection of fluffy pet products. At MrFluffyFriend™, we take pride in offering secure and stylish items that bring comfort and joy to your beloved pets.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We are here to ensure you and your pets have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™ for your fluffy pet needs!
Sarah
Team MrFluffyFriend™
Excellent bed, very soft to the touch, perfectly sewn and with a bottom lining! Delivery to Nice in 9 days, faster no one delivered!
Dear Gusta, thank you for your wonderful review! We are thrilled to hear that you find our bed excellent, with its soft touch, impeccable sewing, and bottom lining. Your satisfaction is our top priority, and we're delighted that our product has met your expectations.
We also appreciate your positive feedback on the delivery time to Nice. We work hard to ensure timely and efficient deliveries to all our customers.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to assist you.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I'm so disappointed in the lack of customer service. I'm expected to file a claim with the post office, wait for the response to be told it is actually missing and send a screenshot of it to them to get a replacement bed. I'm way too busy to deal with all the hassle and I am disappointed that I didn't use Amazon. This would have already been resolved by Amazon and not questioned and required to provide a report from the post office in order to receive what I paid for. The fact that they have this disclaimer at the bottom of the 5th email I received is ridiculous. *MrFluffyFriend cannot reimburse or reship orders that were mishandled by the post office or stolen from the property* DON'T WASTE YOUR MONEY OR TIME WITH THIS SHADY COMPANY!
Hi Lorel, we apologize for the inconvenience and frustration you've experienced. We understand your disappointment. Ensuring the satisfaction of our customers is our top priority, and we strive to provide excellent customer service. In situations where a package goes missing or is mishandled by the post office, we have a process in place to assist our customers in resolving the issue. This may involve filing a claim with the post office and providing documentation to support the claim.
We understand that this process can be time-consuming, and we apologize for any inconvenience it may cause. We always aim to provide a smooth and hassle-free experience, and we apologize if we fell short of your expectations in this instance.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and will use it to improve our services.
Sarah
Team MrFluffyFriend™
Vendeur à fuir!
Produit beaucoup plus petit que prévu. Et quand vous demandez un retour du produit pour remboursement, le vendeur vous demande de le renvoyer... en CHINE! Evidemment, le site, qui porte un nom anglais, n'indique pas que le "retour sous 30 jours" se fait vers Chine. Cela devrait être mentionné. Conclusion: le retour du produit (à nos frais) va coûter la moitié du prix de la panière que nous avons achetée. Il faut que les acheteurs soient prévenus.
Chère Daniel, nous nous excusons pour les désagréments que vous avez rencontrés lors de votre récent achat de notre lit pour animaux MrFluffyFriend™. Nous comprenons que la taille du produit ne correspondait pas à vos attentes et nous nous excusons pour ce désagrément.
En ce qui concerne le processus de retour, nous regrettons toute confusion causée par le lieu de retour. Nous nous efforçons de rendre le processus aussi fluide que possible et nous nous excusons si cela n'a pas été le cas dans votre situation. Nous apprécions votre commentaire et nous en tiendrons compte pour améliorer notre communication.
Nous comprenons vos inquiétudes concernant les frais de retour du produit. En tant que vendeur international, notre politique de retour exige que les clients renvoient l'article à notre site désigné pour traitement. Nous reconnaissons que cela peut entraîner des frais supplémentaires et nous nous excusons pour les désagréments causés.
Nous apprécions vos commentaires et nous nous efforcerons de fournir des informations plus claires sur la procédure de retour, y compris le lieu, afin d'éviter tout malentendu à l'avenir. Votre satisfaction est importante pour nous et nous nous engageons à améliorer nos services en fonction des commentaires de nos clients.
Nous vous remercions d'avoir porté cette question à notre attention et espérons avoir l'occasion de mieux vous servir à l'avenir.
Sarah
Équipe MrFluffyFriend™
When the Fluffy Friend arrived I was a bit skeptical. It was a tiny roundish ball of a package. I didn't think it was the right size it was so tightly squished. It opened to a size sufficient for my large boxer/hound mix. Again I thought it was too thin to be what I ordered. My dog thought differently. He curled up on it before I could even get it into place. He naps on it daily and chooses it over all his other dog pillows which we left out to see what he prefers. We think we'll get another to put in his crate as he still likes to curl up in there from time to time.
Thank you for sharing your feedback with us, Shayne! We're thrilled to hear that you went from being skeptical to a satisfied customer.
We understand that the initial appearance of the package may have raised some doubts, but we're glad to know that once you opened it, the MrFluffyFriend™ pet bed expanded to a size suitable for your large boxer/hound mix. We take pride in providing products that meet our customers' needs.
It's heartwarming to hear that your dog immediately found comfort on the bed and has been choosing it over his other pillows. We strive to create products that prioritize your pet's comfort and well-being.
We appreciate your loyalty and trust in our brand. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you and your furry friend again in the future!
Sarah
Team MrFluffyFriend™
The anti-anxiety pillow is just what I needed to keep all my 22 beautiful, lovable cats feeling calm, warm, and secure.
My " fur babies" love to sleep in the plush, soft, comfortable pillows.
I have purchased two XL pillows
To accommodate all of my 22
" Kitty Krew".
Best investment I ever made for my cats' emotional and physical well -being.
Thank you, Mr Fluffy Friend for your great product, your amiable customer service dept., and efficient delivery service.
Respectfully submitted,
Lorraine Z
Thank you, Lorraine, for your heartwarming feedback! We're thrilled that our MrFluffyFriend™ anti-anxiety pet bed has made a positive impact on your 22 beloved "Kitty Krew." Providing comfort, warmth, and security to your fur babies is what we strive for. We're delighted that our product has been the best investment for their emotional and physical well-being. Your kind words inspire us to continue delivering excellent products and top-notch customer service. Thank you for choosing MrFluffyFriend™, and we're always here for you and your furry friends!
Sarah
Team MrFluffyFriend™
An order of two extra large beds arrived and I opened only one. The stench was overwhelming. I emailed asking for return instructions. After two weeks, a poorly worded email stated to air out the bed. I emailed again requesting return authorization and a refund. The eventual response was to say I could get a $10 refund if it was still in original packaging BUT even then, I was not given any return address or instructions.
I disputed the charge on my credit card and my card company agreed with the dispute.
It's been almost a year and Mr. Fluffy is sending me threatening collection emails. The notices are from somewhere in Europe! The original package has Chinese markings. So weird.
The product is disgusting and the company is running a scam.
BEWARE. STAY AWAY.
Hi Susanna, we apologize for any inconvenience you have experienced and appreciate your feedback. We take customer satisfaction very seriously and strive to address any issues promptly and professionally.
We want to assure you that we do not engage in threatening emails or participate in any illegal business practices. Since you didn't provide any order details, it becomes challenging for us to investigate the specific situation you mentioned. If you need further assistance, we kindly request that you write to us directly at info@mrfluffyfriend.com and our dedicated customer support team will look into this.
We apologize for any frustration caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
If you receive your order & it is the wrong size, Thats it,no exchange, told to sell it or give as a gift. Then offer of discount off the next size.multiple emails Absolutely no return.
The next is full refund only if Australian costumers post to china despite the fact the parcel has an Australian address. You loose every which way. The anti anxiety dog bed purchase causes great anxiety to the customer.
Hi Judy, we apologize for any inconvenience you have experienced with your order. We understand that receiving the wrong size can be frustrating, and we apologize for any miscommunication regarding exchanges. At MrFluffyFriend™, we strive to provide excellent customer service, and we regret any confusion caused by our previous correspondence.
Regarding returns, we apologize if there was a misunderstanding. We aim to address each case individually to find a suitable resolution. We appreciate your feedback and will use it to improve our processes. Regarding the issue of returning the item to our warehouse, we understand your concerns. Our return process may involve shipping to our international warehouse, which allows us to efficiently process returns and refunds. However, we acknowledge that this can be inconvenient for our Australian customers, and we apologize for any frustration caused.
We genuinely value your satisfaction, and we would like to make things right for you. Unfortunately, you didn't provide your order number for us to check anything for you. Please send us an email at info@mrfluffyfriend.com for us to be able to further assist you.
Sarah
Team MrFluffyFriend™
My 2nd Fluffy friend, Mum bought me one some time ago & I've used it every night & in many different places. She said I had to have a new one as my current one is embarrassing, I play with it & move it all over my room. It's very comfy & warm. Thank you for my new one.
Licks from Tyler
Dear Peter, thank you so much for your kind words and for being a loyal MrFluffyFriend™ customer! We're thrilled to hear that you enjoy your 2nd Fluffy friend and that it brings you comfort and warmth. We designed it with love and care to be your cuddly companion in all your adventures. Your satisfaction means the world to us, and we're delighted to have made your experience even better with your new Fluffy friend. Wishing you many more delightful moments together!
Sarah
Team MrFluffyFriend™
My babies love this donut, it is perfect for them, not sure how it will be once I was it, so far so good, I am satisfied and do recommend it.
Thank you for your feedback, Anna! We're thrilled to hear that your babies love our pet bed. Our team has put a lot of effort into creating a product that pets enjoy. We would love to send you an email about its washing instructions to ensure its longevity, however, you didn't provide your order number for us to be able to check your transaction details and send you an email. Kindly reach out to our customer support team for further assistance.
We appreciate your satisfaction and your recommendation. Quality is a top priority for us, and we're glad we could meet your expectations.
Sarah
Team MrFluffyFriend™
AVOID THIS COMPANY. They still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST
AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS DISHONEST AS THEY CAN BE. First, the quality of the beds are very inconsitent, I bought two and one was severely overfilled so my dog would roll off instead of sink in, and it had a horrible musty odor that would not go away even after one week. I tried to return the bed and was given a return address IN CHINA...the cost to return was twice as much as I paid for the bed. They did offer a 15% discount and also said that I could donate the bed (but no exchange or refund) but never addressed the real problem that the bed was defective and stank. DO NOT DO BUSINESS WITH THIS COMPANY...VERY DISHONEST CHINA BASED BUSINESS.
Hi Dan, we apologize for any inconvenience you have experienced. We take customer satisfaction seriously and strive to provide high-quality products and services. We are committed to resolving any issues you may have encountered with our bed.
Regarding returns and refunds, we understand your concerns. Our return policy is designed to ensure a smooth process for our customers. We apologize if the return address and the associated cost of the return shipment didn't turn out as you expected. We appreciate your feedback and will take it into consideration to improve our processes.
If you still need further assistance, don't hesitate to reach out to our customer support team. We are here to assist you and find a satisfactory solution.
Sarah
Team MrFluffyFriend™
This supposed dog bed is nothing more than two pieces of flimsy material sewn together with a slightly enhanced border. Has no substance at all. Absolutely no padding. Dog might as well be lying on the floor on a pillowcase. Don't fall for their advertising. And don't buy from them.
Hi Nicholas, thank you for sharing your feedback. We're sorry to hear that you're not satisfied with the pet bed you received. Your feedback is valuable to us, and we apologize if the product did not meet your expectations. We strive to provide high-quality and comfortable products for pets. We appreciate your input and will take it into consideration as we continue to improve our offerings. We would like to take a look at your order, unfortunately, you didn't provide your order details. If you have any further concerns or would like assistance, please reach out to our customer support team. We're here to help.
Sarah
Team MrFluffyFriend™
My newly adopted older dog loves his new bed. It's so soft. Dex was surrendered at a shelter after having had a home. He was very anxious when I got him. He curls up and falls sound asleep in his bed.
Dear Rina, thank you for sharing your heartwarming experience with us! We're thrilled to hear that your newly adopted older dog, Dex, loves his new bed. It's wonderful to know that the softness of the bed has brought him comfort and helped alleviate his anxiety. We truly appreciate you providing Dex with a loving home and a cozy spot to relax and sleep. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and Dex many more peaceful moments together!
Sarah
Team MrFluffyFriend™
Benji loves his new fluffy bed.
He takes it all over the house, usually to have us in his sight line! Then he cosies up and has a nap.
Thank you for sharing your delightful experience with us, Micha! We're thrilled to hear that Benji is loving his new MrFluffyFriend™ pet bed and finding comfort in it. It's heartwarming to know that he carries it around the house to stay close to you. We designed our beds with both comfort and convenience in mind, and we're glad Benji is enjoying the cozy napping spot. If you have any questions or need further assistance, please feel free to reach out. Wishing Benji many more cozy and restful naps!
Sarah
Team MrFluffyFriend™
I ordered the anxiety calming donut bed which arrived tightly packaged but soon puffed up with a shake and plump up. I also ordered the car restraint seat belt, the shortest in length but still allows my little boy to wander around on the back seat, love it. Feels very strong and durable. I also purchased the adjustable feeding table. My dog loves it, wasn't sure for the first couple days but now he won't eat out of his old dishes. It's very sturdy and the first height is perfect to keep my little man happy when eating. Thank you Mr Fluffy Friend.
Thank you so much for your kind words and positive feedback, Anna! We're thrilled to hear that you're enjoying our products and that they have been a great addition to your furry friend's life. It's wonderful to know that the Anti-Anxiety pet bed puffed up nicely and provided the comfort your pet needed. We're glad the pet car seat belt is working well and providing both safety and freedom for your little boy. Additionally, we're delighted to hear that the adjustable feeding table has become a favorite and has made mealtime enjoyable for your dog. We truly appreciate your support, and if you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and your furry companion many happy and comfortable moments together!
Sarah
Team MrFluffyFriend™
Both dog and cat readily enjoyed snuggling in their new beds. They looked so comfortable. Of course, being animals, they now both have shunned them, only occasionally using one. That's okay, surely they will decide to go back to the obviously comfortable beds, which now rest down the middle of our bed...leaving us to cling precariously on the outer edges. Ah, we love our pets. Thanks for asking.
Dear Nikola, thank you for sharing your experience with us! We're glad to hear that both your dog and cat initially enjoyed snuggling in their new beds. We understand that pets can be unpredictable at times, and their preferences may change. It's not uncommon for them to explore different spots and eventually return to their comfortable beds. We appreciate your understanding and love for your pets, even when they decide to claim the middle of your bed. If there's anything else we can assist you with, please let us know. Wishing you and your furry companions many cozy moments ahead!
Sarah
Team MrFluffyFriend™
The beds are not as pictured! The beds are of very poor quality and despite their claims, only 1/2 of my Golden's body actually fits on the XXL. Not my idea of comfort or stress relief. Beds of better quality and at a fraction of the price are available from other retailers.
Some of the worst customer service received, feeling as though I'm being forced to keep/pay for these items.
I had ordered two beds but after receiving and opening the first (beds arriving at different times), I requested a return and later rejected the second package (never opening it).
The company did not grant my return request of the first bed and have yet to refund me for the refused package/bed with ongoing delays and difficulties with customer service.
I would not recommend this company!
I tried to leave a review on their website but they don't allow for it.
Hi Jen, thank you for sharing your feedback. We apologize for the inconvenience and disappointment you've experienced. We strive to provide high-quality products and exceptional customer service, and we're sorry if we fell short of your expectations.
We understand your concerns about the size and quality of the bed. Our XXL size is designed to accommodate larger breeds, but we apologize if it didn't meet your Golden's needs. We value your feedback and will take it into account for future improvements.
Regarding your return request, we apologize for any difficulties you've encountered. We aim to make the return process as smooth as possible for our customers. Unfortunately, you didn't provide an order number so we're unable to check anything for you. Please reach out to our customer service team if you need more assistance, and we will do our best to resolve the issue and address your refund request promptly.
We appreciate your feedback and will use it to improve our products and services. Your satisfaction is important to us.
Sarah
Team MrFluffyFriend™
My Shih Tzu is super happy with her new bed. She snuggles in it, and she looks so comfortable. I hope it holds up well in the wash, and then I will give the bed 10 stars. I ordered the apricot color and it is a very lovely, warm shade. Matches well with beige and brown tones.
Hi Rosa, thank you for sharing your feedback. We're thrilled to hear that your Shih Tzu is enjoying her new pet bed and finding comfort in it! It's great to know that she looks cozy and content while snuggling in it. Rest assured, our beds are designed to withstand washing, and we recommend following the care instructions provided to ensure their longevity. We're glad the apricot color is to your liking and matches well with your home decor. Thank you for your kind words, and if you have any further questions or need assistance, please feel free to reach out. Wishing your pup many more comfortable moments in her MrFluffyFriend pet bed!
Delivery slow
But very pleased with calming dog bed when it arrived. I ordered the cream and it's a lovely colour. Milly absolutely loves it.
Hello Regina, thank you for your feedback regarding your recent purchase of our Anti-Anxiety pet bed. We're glad to hear that Milly is enjoying her new bed and finding comfort in it. We apologize for any inconvenience caused by the slower delivery time, the delivery delay is not a common situation, but we truly appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure that you and Milly have a delightful experience with our products.
Warm regards,
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abi, we apologize for your disappointment with the MrFluffyFriend™ pet bed. We strive to provide high-quality products that meet the expectations of our customers, and we apologize if the bed did not meet your standards.
We appreciate your feedback regarding the filling and the quality of the bed. Your input will help us in our ongoing efforts to improve our products and ensure customer satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™