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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Customer service is difficult to deal with and can only do so online. Orders not fulfilled properly. If you want to return a bed, you have to pay postal rates to China. Steer clear. Don't order their bed.
Tip for consumers:
No phone number for customer service and returns you pay to China through usps.
Products used:
Beds
What a joke. The beds in the pictures are huge with 12" thick padding like a mattress. This awful smelling thing that showed up isn't even a quarter of the size advertised. Stick with Amazon, at least you get your money back when trash like this shows up.
Tip for consumers:
Stay away
Products used:
Dog bed
Dear JS,
Thank you for taking the time to share your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.
Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.
Products used:
Ordered the anxiety bed. Haven’t gotten it—and the DHL tracking information is fictitious. This is a scam company!!!!
Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at info@mrfluffyfriend.com.
My first order with MrFluffyFriend went without a hitch. I decided to buy a bed, a treat/toy dispenser and a large deluxe furniture cover, as the first cover, although fantastic was small. Here the frustration begins! Two cards left, I fill in the redeliver form and when it finally arrives (ordered September) delivered 2 November there are only 2 items, where's the 'deluxe '? Long story short I am still trying to get my purchase, which cost $145, a lot of money for me. Meanwhile my 15 year old cat waits with me.
Not very friendly.
Tip for consumers:
Don't.
Products used:
The product hasn't arrived, so my cat cannot use it. The ratings above are for the small cover and bed.
Dear Janine,
Thank you for bringing this to our attention. I am glad to hear that you're satisfied with the first item you received although it's small. However, we are sorry to learn that you still haven't received the furniture cover. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Not gonna lie, disappointed. I got XL hardly any stuffing, my dog is practically laying on the floor, would love the one showing on your website, not worth the money paid. Would like to send it back and get the one shown in the photos.
Dear Judy, we're sorry to hear about your disappointment with the XL pet bed. We aim for the highest quality and customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team at info@mrfluffyfriend.com, and they will assist you with any concerns or returns. We appreciate your feedback, and we're here to ensure you have a positive experience with MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered this bed on 1/9 and have still not received. When I try following up, I get no response. Apparently my order is at a USPS location in Los Angeles, which is literally 10 miles from my house...and its been sitting there for two weeks! Apparently this company cares very little about getting you their product in a timely manner. They offer you free shipping, but they obviously use the cheapest possible shipping method and could care less about you once they have your money.
Dear Joel,
Thank you for bringing this to our attention. We apologize for the inconvenience the delivery delay has caused. This is truly not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
My big guy absolutely loves his new bed. It took a few days for him to gravitate towards it but since he has he sleeps there all the time. I will definitely be ordering a second one for the basement so that he can stay there and be all warm.
Products used:
Pet Bed
Dear Eira, we're thrilled to hear that your big guy is enjoying his new bed! It's wonderful that he's made himself right at home and is now sleeping there all the time. We're looking forward to assisting you with your second order for the basement. Ensuring your furry friend's warmth and comfort is our top priority.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Delivery was on time, and the dog bed's indeed very fluffy. My dog loves to chill and sleep on there, he stopped sleeping on my bed because he liked his new one better! I sometimes want to climb in, can you make one for me?! Definitely recommend!
Products used:
Anxiety Bed
Hello Booker, thank you for your wonderful review! We're thrilled to hear that the delivery was prompt and that your dog is enjoying the comfort of our MrFluffyFriend™ pet bed. It's heartwarming to know that your furry friend loves it so much that he's chosen it over your bed for his chill and sleep time.
We appreciate your recommendation and your lighthearted suggestion about making a bed for you too! While our focus is on our furry companions, we're delighted that you're loving the comfort too.
If you ever have more to share or need assistance, feel free to reach out. We're here to ensure both you and your dog have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered this bed according to their sizing. It took almost 3 weeks to receive this bed. I ordered a medium and its too small for my 40 lb dog. The bottom of the bed is very thin and will easily be destroyed by a young dog. I contacted these people (thru email there is no phone) quite a few times. They offered me a 15% special refund if I kept the bed. I tell them I can't use it and they said I will have to pay shipping. I said okay and asked for the address. They gave me an Address in CHINA! DO NOT BUY THIS BED! They are a rip off!
Tip for consumers:
THEY ARE A RIP OFF!!!!
Products used:
None
Dear Stephanie,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Don't buy from this company, they are a scam, I placed an order was charged, never got a confirmation of my order, sent them an email to cancel as two weeks later I still never received my order. They then said it was shipped & gave me a tracking number that didn't even exist. So disappointing but my own fault, need to do research next time, but if I can save others I'll try.
Hi Maria,
I am sorry to learn that you didn't get an order confirmation email and that if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I recently bought two anti-anxiety pet beds and I am really pleased with my purchases.
My new puppies (12 weeks) love these beds and although try to pull the threads out, have not succeeded so far.
Have already been washed and tumble-dried and have retained their shape.
Dear Carina, thank you for sharing your feedback with us! We're thrilled to hear that you are pleased with your purchase of the anti-anxiety pet beds. It's delightful to know that your puppies, at 12 weeks old, are enjoying their new beds and haven't been able to pull out the threads. We designed these beds with durability in mind to withstand the playful antics of our furry friends. It's also great to hear that you've tested the beds by washing and tumble-drying them, and they have retained their shape. We strive to provide high-quality products that are not only comfortable but also easy to maintain.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and wish you and your adorable puppies many cozy and anxiety-free moments with the beds.
Sarah
Team MrFluffyFriend™
Absolute rubbish product and very expensive - don't fall for it! These guys use Facebook advertising promoting 60% off and last day to order. It's a scam. The product is expensive, I bought two at $66.50 each. I tried to cancel a few days later and they said it had been dispatched but the tracking details said nothing had been lodged by the sender. They said I could reject when it was delivered and it would be returned to them for a refund. But the package had to be in good condition. The package arrived ripped open, so I had no way to return it. The quality of the product was absolute rubbish. WAY too small for my dogs, and really thin and cheap. While waiting for my order I bought some similar beds in Kmart for half the price and MUCH better quality than this. It's no wonder they have so many poor reviews. DON'T fall for the lovely pictures and claims on their website! I have attached pictures of the package, and the product compared to the Kmart one I bought. No comparison!
Tip for consumers:
Don't fall for their fancy website, the product is rubbish, and the after sales service is just non existent.
Products used:
Pet Bed
Hello Tanya, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought a Mr Fluffy Friends bed on recommendation of a friend. Delivery was slightly longer than expected (due to demand, I suspect) bit the wait was worth it. My 'clingy' Black Labrador now prefers her fluffy bed to time on the sofa with me - a real compliment to her new bed! Love it!
Products used:
Dog bed and blanket.
Dear Marg,
Thank you for choosing MrFluffyFriend™ for your Black Labrador's comfort needs! We appreciate your understanding regarding the delivery time, and we're delighted to hear that your furry friend loves the new bed. It warms our hearts to know that our products have earned a special place in your pup's heart. We hope the cozy moments continue!
Best,
Sarah
Team MrFluffyFriend™
The refund policy states refunds will only be made if full price was paid for the item. After six weeks waiting for the items, I discovered that the order was processed only after I inquired about delivery. The items have still not been received. I will contact my credit card company to back charge Mr Fluffy Friend
Hello Gayle, Our customers’ happiness is our top priority. Please go ahead and reach out us via email. We want to make sure this matter is resolved.
We have always used inside dog beds, so our beloved Rhodesian Ridgeback does not sleep on the rug, carpets or furniture. She normally eats the beds after a few days. Outstanding comfort has kept her from doing any damage other than to turn it over once. She sleeps so well in this bed, that when we go to the bedroom at night, she does NOT follow us for at least a few hours. Really, really pleased with this dog bed. Do you make them in wife sizes?
Tip for consumers:
Once ordered it took a long time to receive. Maybe used too next day deleivery but this was two weeks.
Products used:
Dog bed.
Dear Cornell, we're thrilled to hear that your Rhodesian Ridgeback loves our MrFluffyFriend™ dog bed! It's fantastic that the outstanding comfort has deterred any chewing tendencies. As for wife sizes, we currently offer a range of sizes for dogs, but unfortunately not for wives.
Regarding the delivery time, we apologize for any inconvenience. We appreciate your feedback and will consider options to expedite shipping in the future. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort!
Best,
Sarah
Team MrFluffyFriend™
First of all, I will never buy from this company again. Size large is a small. I have 3 Rotties and one is a medium size the other two large. These pillows do not fit my dogs. Luckily the XXL fit for one. I will give the other two to a friend as a gift. Never never again. I should have looked at the ratings first... next time I will buy at a prt store or Costco
Dear Crystal, we apologize for any inconvenience regarding the delivery time and size of your order. Your feedback is important, and we're sorry to hear about the sizing issue.
Unfortunately, you didn't provide an order number for us to check anything. If you ever decide to give us another chance in the future, please don't hesitate to reach out if you have any questions or concerns. We're here to ensure you have a better experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
Horrible customer service, I wanted to cancel the order, because it was ordered by mistake, but they declined it (even if it was within hours), saying it was already processed. I tried to withdraw from the contract, in line with the EU law (as they are governed by Dutch law) and received no response. Sent another email asking for confirmation, because I wanted to prevent the product to be shipped and said I do no longer wish to receive the product. One day later I got email that the order was sent and only afterwards the customer service replied to my emails, saying they can't do anything as it was already dispatched. Very shady business, I do not recommend buying from this company.
Tip for consumers:
Just don't, stick with Amazon.
Hello Peter, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations and that the cancellation was no longer available when you reach out to customer service. As an online shopper myself, I know this is a frustrating situation. It was an uncommon instance and we’ll do better in the future. However, please note that our goal is to ship items as soon as possible. This means that orders are immediately processed for shipment.
Again, we apologize for the inconvenience. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
This bed was nothing like what they claimed. Its just a fringe bed with really NO stuffing at all. It's flat and my dog really don't like it. He is 83lbs it's way to small and flat. Total rip off. Shame on your lying company for false advertising! Very disgusted for the waste of my hard earn money. Go to kohls they have much better merchandise.
Products used:
Dog bed
Dear Debbie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive for customer satisfaction and would like to make things right. One of our representatives will send you an email, and we'll do our best to address your concerns promptly.
Sincerely,
Sarah
Team MrFluffyFriend™
Incredibly annoying experience. Customer service is slow to respond and basically non-existent. Ordered almost a month ago and my package has come and gone through my state 3 separate times now on the tracking. Of course they only display overwhelmingly positive reviews on their website which I'm sure are all from bots. THIS IS A SCAM
Tip for consumers:
*Total Scam*
Products used:
XL Dog Bed that doesn't exist
Hi F E.,
Thank you for letting us know your sentiment. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services.
We are working to fix it so that an incident like this never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
MrFluffyFriend (they are NOT your friend) calls the bed I ordered XL. Our dog, who is 53 pounds, hangs off the side of it. This is cheap Chinese junk at an exorbitant price. Do not be taken in. Get a good quality dog bed at your local Costco for much less. I am so angry I was taken in by these people. They should be reported to the BEtter Business Bureau. And by the way, the junk takes forever to arrive.
Tip for consumers:
Don’t do it
Products used:
None
Hi Clare,
We apologize if it took longer than you expected for your order to be shipped and that the pet bed is too small for your dog. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check this for you. You can contact us via email at info@mrfluffyfriend.com.
It took about 1 week to be shipped out (longer than what it says in the website), but arrived in about 2 1/2 weeks. The bed was compressed in a small package and expanded when opened. It is good quality and comfortable, and so far my dog likes playing with it.
Update: it took her a day or so, but I caught her sprawled out in it this morning (with her coat on).
Hi Chris, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
I only have positive comments to make about the company and the item I bought. I was kept up to date with the shipment details and it was delivered on time. The bed is vacuum packed and fluffed up after 15 minutes. My dog is old and spends a lot of time in her new bed and I have ordered one for my cat.
Thank you for your positive feedback, Lesley! We're delighted to hear that you had a great experience with both our company and the product you purchased. It's wonderful to know that your dog enjoys the new bed, and we appreciate your continued support, including ordering one for your cat. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Sarah
Team MrFluffyFriend™
My newly adopted older dog loves his new bed. It's so soft. Dex was surrendered at a shelter after having had a home. He was very anxious when I got him. He curls up and falls sound asleep in his bed.
Dear Rina, thank you for sharing your heartwarming experience with us! We're thrilled to hear that your newly adopted older dog, Dex, loves his new bed. It's wonderful to know that the softness of the bed has brought him comfort and helped alleviate his anxiety. We truly appreciate you providing Dex with a loving home and a cozy spot to relax and sleep. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and Dex many more peaceful moments together!
Sarah
Team MrFluffyFriend™
Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.
I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.
Hello Tracey, We remain committed to our customers and your satisfaction. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Ann,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. If you believe we can still be of any assistance to you, kindly send us an email at info@mrfluffyfriend.com so we can look for a solution together.