Main Street Renewal

You do not want to rent or let anyone you know rent through Main Street Renewal!

They are practically slum lords hidden behind an AI wall aka 'resident portal'. I've never been able to meet even one of their agents. The houses are over priced and often falling apart behind some deceiving fresh painting.

Properties are usually dishonestly advertised, for instance via inflated square footage numbers, maintenance is almost non-existent, and there is no way to contact management. They do not have a physical office (everyone works from home) so you can't show up anywhere, and they outsource their customer service department (usually in India) so that you'll never be able to get ahold of anyone who can actually help (people from the other side of the planet will tell you they're 'escalating the issue' means 'bury it').

They also extort tenants of hundreds of dollars by using a part of their deposit to cover maintenance costs between each lease agreements.

Before Main Street Renewal, my boyfriend and I had spent the last 8 months struggling to find a house that checked all the boxes for us. As soon as I reached out to Main Street Renewal, Amanda P. Got us approved in no time and we were able to get our lease within just a few days! Of all my years of renting pre and post college, I have never had such a seamless process. We were really in a time crunch, so we are beyond grateful for Amanda for working so hard to ensure a quick move in for us. Not only are we in love with the house and the area as our parents grew up there, but we are now able to enjoy the holiday season with peace of mind because we have our dream home secured! Excellent customer service can be hard to come by nowadays and it goes a LONG way so had to give a shoutout :) P.S. The self guided tour was a new experience for me and I was so impressed! Can't wait to move in.

I have rented with Mainstreet Renewals for 2 1/2 years. It started as a problem when they overcharged me pro-rata rent. I was living with relatives and just ready to move. Then came the issues with the rental insurance. I carry my own and uploaded the declaration page but they still tried to charge me for their insurance. They finally conceded for a time. I stayed after my year was up because they offered the same rent for an additional 18 months. That's the trap. There has been one issue after another since then. Again, with the renter's insurance, which I refused to pay. They left this on my ledger. I did attempt to renew because the rents are so high here in Kansas City. The lease could only be uploaded and they kept stating I did not sign all the pages. Even after calling one of their agents and going over the entire lease, missing signatures. I gave up. We went through a cold spell, temperatures below 0. Pipe busted and kitchen floor leaked water when walked on. This went clear through the dining area, ruin my area rug. After a month of waiting on them to fix the water issue, they are finally sending someone over to start the process. I'm moving out and will not look back. This is the first time I have ever rented from a faceless landlord. I do not recommend it. They know you can't get to them and that's an advantage for them.

Please take my advice and find a different company to rent from. We have had nothing but negative experiences continually with Main Street Renewal, from a broken AC on Labor Day weekend which went on without being fixed for SIX days total in 115+ degree temps here in Phoenix (never have been reimbursed for the emergency AC company we had to contact ourselves and pay for to survive the heat), to constant other more minor, but still frustrating issues since signing a lease with this company. Currently we have a major leak in the pool at the property we are renting and we submitted a maintenance request regarding this issue back in November of last year! After weeks of being in limbo, a "vendor" was sent out to the property to try and find the leak. We were forced to drain the pool for this guy to locate the leak, then refill it again and pay the water bill for that. Fast forward a month and we are still left with a FILTHY pool that has a leak, the water level is so low we cannot run our pool pump. The pool is disgusting and we are being forced to pay $150 pool cleaning and maintenance fee each month for a lease agreement that is not upheld by the property management company. I am calling repeatedly trying to get help and an update on when we can expect a fix for this issue but as usual, MSR does not help at all and claims someone will reach out to me to give me an update on the situation. Nearly 4 months later we are dealing with an unusable, filthy pool, and no answers from MSR. Do not give your money to this company unless you are willing and able to shell out lots of cash for endless repairs that are sure to arise when you sign a lease with this company. I am attaching photos of the current state of the pool that MSR charges me $150 a month for to "maintain". Beware!

I had a problem with my application fee being applied to my email address. So that I could continue to apply for homes. I called many times to get someone to rectify the problem but I kept getting we will leave a note for management and it will take 1-2 business days. You would think it would be a simple task, but it wasn't.
My second gripe with them is that we kept getting locked out their system when we wanted to view a property. And it took them a couple of weeks to fix it. But we were still getting bad codes on the rental property and still having to call them to get a code to see a property. And having to leave a property without even seeing them because of a code problem, wasting my time and gas. Customer service at the common folk level is ok but they have no power and they have no answers for you but the generic "we left a message for management ". I would rather deal with a real life realtor. Don't do it.