Main Street Renewal

After having the worst frustrating experience trying to rent a home in the Palm Bay area, I came across MSR and after few phone calls, the person handling my application LOLA BARNES personally called me, she listened to all the frustration I had, and took ownership of the situation, making me feel that she cared and assured me she was going to work directly with me. She went few steps out of her way, and in less than 24hrs we finally have place to call home. Is because of employees like Lola, that I intend to be a long term resident at MSR. She's a true blessing, Thank you.

We rented with Main Street Renewal between 2021-2023, and loved renting with them! We moved into an apartment for financial reasons and have missed Main Street Renewal ever since. We are ecstatic to get back with Main Street in 2024, as they hold their properties to a high standard and everyone on their team has always been helpful and friendly. We never once had any issues renting with them. It's easy to call Main Street Renewal our home and I can't speak highly enough about them.

I wish I saw these reviews before we moved into this place. The home was in crappy condition when we moved in but we were grateful because we searched for a house for 6 months. However, after two years of living here our water heater burst and hell was unleashed. Water seeped into our kitchen floors and walls. It took them 2 months to get us a new water heater, and that was only because the contractor expedited it without approval from MSR. That's was just the heater. We went a month and a half without kitchen walls, insulation, and flooring. AC seeped out of the literal holes in our walls so the power bill skyrocketed. The worst of it was that because water sat for so long without them coming to fix it, mold grew in our kitchen. Best part? MSR covered it up and pretended like it wasn't there. When the mold was clearly visible. If it wasn't for our contractor we would have been screwed for god knows how long. These guys truly do not care. They don't care about their property- they own a third of all Georgia homes so what do they care if one or two is condemned? They don't care about the human beings living in it- they allowed mold to not only grow but were very eager to cover it up. We are shocked at the sheer apathy this company has for its tenets. We are looking into taking legal action.

Alabama Code § 35-9A-204 requires the landlord to maintain the property in a safe and habitable condition. Currently they are not. I moved into a Main Street property on 7/5/24. It is now 7/12 and I have not had working AC the whole time. It is 85° INSIDE MY HOUSE, with the upstairs area reaching 93°.

A technician came out once (Courtney) to identify the issue, and I had to turn the unit off to allow it to defrost. When it was charged with freon the next day, it worked for a couple hours before failing again. I walked outside to look at it and saw it had frozen up again.

In order to get any scrap of an update, I have to call in because their resident portal does not work (or at least mine doesn't).

So far, this has been a terrible, uncomfortable, downright painful experience and I will be seeking legal assistance to terminate my lease should this not be resolved expeditiously.

Also, the lockbox codes to get the keys do not work and I have not been contacted with information as to how to get them. Currently I can only access the property via the smart lock and the garage.

Mainstreet renewal customer service is a joke. Every time you call, the representatives read from a scrip and tell you the exact same BS. When asked to speak to a supervisor they tell me they do not exist. We had our final walk thru and was told everything was perfect and nothing needed to be done. We are at day 40 and have heard nothing from the company. I have texted, called, and emailed and never get a response. When you call they tell me to be patient! I have been patient and as of today, they are out of compliance per FL law. DO NOT RENT FROM THIS COMPANY. THEIR PRICES ARE SO MUCH HIGHER. YOU ARE JUST A NUMBER AND THEY COULD CARE LESS ABOUT THEIR RESIDENTS.

I have lived next door to a rental home managed by this company for several years now. I am about to retain a lawyer! The pool in the backyard of the rental home has leaked and washed my yard out for years. It has also damaged my fence. They filled the pool in a couple of weeks ago instead of repairing it. They didn't tell me or ask me about when they would need to do that work to the pool. They have torn a large swath of my grass out, damaged my fence even more, and broke my sprinkler system. I have tried calling but cannot get anyone on the line. I can't find an email address anywhere to contact them. This is unacceptable - please do not rent from this management company. The last neighbors in that house complained for 4 years and got NOTHING repaired.

This company denied my application within 4 hours. Check my credit reports 'no inquiry' no letter stating reason for denial. Call customer support, terrible customer service. Check to see if anyone ran a background check, no inquiry. They took my 200.00 application fee and didn't run a check on me or the other applicants. After reading other reviews, I'm grateful I don't have to deal with thus company. But disappointed that I too was taken advantage of.