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MYHABIT

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Overview

MYHABIT has a rating of 2.4 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYHABIT most frequently mention customer service, and gift card problems. MYHABIT ranks 15th among Flash Sales sites.

  • Service
    8
  • Value
    10
  • Shipping
    9
  • Returns
    7
  • Quality
    9
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How would you rate MYHABIT?
Top Positive Review

“myhabit.com has become my addiction!”

michelle s.
7/13/15

I just love myhabit Events! This site, with its deep discounts on luxury goods is truly my Favorite new find and I just can't keep checking out out every single day! You are going to go bananas when you see what they have and love it if you are an Amazon Prime customer and you can get in to the sale 30 minutes earlier than everyone else!

Top Critical Review

“Something is fishy about this site”

ckh c.
1/8/15

Something is fishy about this site. No sooner did I order a handbag at original (not inexpensive)discount price (arrived in inadequate packing, luckily no significant damage), then suddenly one left selling for $40 less... unsatisfactory response by customer service. Then I was considering another handbag purchase, price unchanging over many days. I noticed the number of items for that brand was constantly changing and one colour of the style I had in mind was sold out yesterday? But available today? My colour choice went to "one left", selling without price modification... just as well. According to many reviews, who knows what the quality might have been of this supposed expensive bag?!

Reviews (125)

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customer service (32)
Thumbnail of user mm50
California
1 review
1 helpful vote
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September 25th, 2012

I received a different color of a scarf from what I ordered. When I called the customer service, they said that the scarf is sold out and I cannot exchange for the one I ordered. All they say is that I can return and get a refund. I asked if there is anything they can do about this, and they said that they verbally apologize but they don't do anything else. I won't buy anything from them again.

Thumbnail of user jeremyr3
Virginia
1 review
4 helpful votes
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May 30th, 2012

No doubt, MyHabit puts up some interesting products that one might not come across otherwise. However, be sure to know that the prices are usually not any better (in fact, sometimes higher) than what you will pay anywhere else. The greatest insult to my consumer IQ is that MyHabit often sells products at higher prices than Amazon's prices- Amazon IS MyHabit!

So don't be fooled into believing that you are being elitely invited by Amazon to participate in something that is going to make your life a better place to live. With MyHabit, it's best to window shop there, then buy somewhere else.

Thumbnail of user anjaj
Wisconsin
1 review
5 helpful votes
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December 29th, 2015

I ordered a Hermes scarf 6 days ago. Right away, it said that the item is "shipping soon." Since it's supposed to arrive tomorrow, I e-mailed them to ask what's going on. They emailed me back that "many people ordered the item" so the "seller" is out of stock. I thought that My Habit was the seller (I know it's through them, but if I buy Hermes from Bloomingdales, Bloomingdales is the seller). Anyway, there is no item, they can let me know when it comes, but it's going to be a long wait, or I have to cancel. I couldn't cancel online (because it's "shipping soon" - right!), so I called, and someone had trouble canceling this for me. I also used a gift card, to split this between two cards, so I have to wait for all that - IF I get the money back. It was unusually hard to actually cancel an order that they would not ship at all. And NO ONE bothered to let me know that it's NOT shipping/out of stock. NEVER buying there again.

Thumbnail of user figgyk
Florida
1 review
1 helpful vote
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February 8th, 2012

My Daughter introduced me to the site and I've ordered a few items and yes it is hard when you click the button and find that it's sold out... but that shows me as well quite a few ppl thinking the same thing as I am. Great Deal. Yes always becareful when you purchase and overlook the item when you recieve it. But I have to admit it's been a very Smooth transactions when I have ordered and the items are always top notch when I open the box. I'm thinking the saying of sometimes you get lucky is a valid one as well. But my husband is happy the items go fast I'll admit that now. I get trigger happy when I see a heck of a deal. And do a quick research myself just be patient. I was able to finally get a great buy I had placed on waiting list 3 times. Sometimes you get Lucky. Would continue doing business with My Habit for sure. In fact it is my new habit..

Thumbnail of user annem45
Australia
1 review
1 helpful vote
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April 29th, 2015

Living in Australia is frustrating for many avid shoppers. We pay more for everything, we have limited choice of products, and we are often unable to buy products from US websites.
I've been a member of MYHABIT for about 3 years, for the past year I haven't bought clothing or shoes for myself from any other shop, online or otherwise. The prices are fantastic, the quality of the merchandise has been fabulous, and the customer service department have exceeded my expectations. I am delighted with MYHABIT through and through!

Thumbnail of user fionar3
Connecticut
1 review
2 helpful votes
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August 21st, 2013

Terrible customer service! I purchased some Shashi Jewelry from them (3 items), which I loved. However the crystals fell out of one of the items, and another broke and wouldn't adjust the size. The price was around $80.
I contacted them requesting either a replacement or a refund and they flat out refused, saying that its expected that the items will break from "normal" use. Having worn the items less than 10 times, I'd say that's an expensive way to buy jewelry!
Their customer service, whilst prompt (I give them that), wasn't particularly friendly and not apologetic for the sub-standard product.
NEVER using this site again.

Thumbnail of user beauk
Texas
1 review
3 helpful votes
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August 7th, 2011

I joined MyHabit months ago, but have only been able to pick up one item; everyday, I start checking the site by 8:55am (Pacific Time), and by 9:01 everything is sold out. I haven't been able to put something in my cart, and the "Waitlist" option is a joke. While I've only spent a few minutes everyday on the site, the level of frustration is incredible, especially after going onto forums only to see that people have used multiple accounts and gotten a ton of stuff. In my opinion, MyHabit has been ruined by all the greedy people out there, and I will not be shopping there anymore.

Thumbnail of user mirandaj3
New Hampshire
1 review
12 helpful votes
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September 18th, 2015

I ordered some tops for my son in a 10/12. When it came they were TINY, more like a 6/7. I thought it was just the brand so I exchanged for a different brand of tops and again, they were labeled a 10/12 but were sized more like a 6/7, and these tops are nonrefundable.

I did have some luck with ordering PUMA things for him, but I'll not be ordering clothes through them again.

Thumbnail of user malinav
Texas
1 review
4 helpful votes
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August 6th, 2011

Since i have been invited by Amazon 2 weeks ago, i have not been able to purchase anything. Everthing is always sold or on waitlist. I have noticed this for the children's items. It's frustrating when it's a great deal and you missed it. Also, i try to get on when the sale comes out so it's not like it's been days that the sale has been out on web. Done trying.

Thumbnail of user jills10
Hawaii
1 review
5 helpful votes
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May 21st, 2011

Myhabit is a excellent website that will give Gilt a run for it's money. First the shipping terms are amazing. Free shipping both ways. 21 days to return. The site is innovative because they have videos that allow you to see how a dress or outfit flows as someone moves. So often you see a picture of a product and you wonder how it would fit on you since you can't gage the accessories on real models. Myhabit solves this problem by putting the the purse or necklace on real people and you can see how long, how big is on real people.

The selection is very comparable to Gilt in selection of brand names. Dolce and Gabanna, Badgley Michka, Juice Couture and more.

The best part is if you still don't like it when you get it you get your money back or you get amazon credit to buy from millions of other items they sell.

Thumbnail of user tn1
Texas
265 reviews
1,795 helpful votes
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May 5th, 2011

I just got an email from Amazon about this site, that Sarah also reviewed. Oh goodness gracious, yet another one of these designer brands for discounted prices sites - this one might blow Gilt, HauteLook, ideeli, Rue La La out of the water as it's owned by the all-powerful, all-wonderful Amazon (yeah, I said it - a corporation is wonderful - dude, I got Jane Eyre for free the other day, within seconds, through these guys). I took a little looksy though I couldn't possibly afford the goods even at discounted prices, and there were some major winners. It's tempting not to place an order just to see if I can upgrade my cool rating to love. If anyone tries this site, please do tell!

Thumbnail of user gm9
New York
1 review
0 helpful votes
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November 14th, 2014

At five minutes to sale time my finger starts tingling! This is the BEST SITE EVER! So what if the items may be from a previous season, or they might not have every size. For the most part, they do. Sometimes there may be a pricey item or two, that's why they have the 'Designer' section. The have items that aren't even available in stores or other websites. Shipping... I have received items OVERNIGHT. The have the best brands, the best shipping, and the easiest returns.

Thumbnail of user mathewb23
New York
3 reviews
12 helpful votes
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April 19th, 2016

I like My Habit and have been a customer for several years and I have no problems with their ability to deliver or exchange merchandise. However, the sun rises in the East, and My Habit sales starts in the West where most of the inexpensive things are all gone by the time the sale starts in the East. My Habit needs to fluctuate between the East and the West coast, by allowing the East to get first shot at the sales. There is no fairness in this area.

Thumbnail of user sunnyc5
New York
1 review
18 helpful votes
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September 20th, 2015

I bought a $70 bag that was supposed to be genuine leather. Sure enough, the tag looks legit, but the whole bag is make of synthetic, spongey, leathery material that doesnt look anything like the real thing. I regret making this purchase. There is a reason the returns are not free. Im sure a lot of ppl make returns after purchasing. STAY AWAY FROM MYHABIT.

Thumbnail of user jerrye17
Texas
1 review
5 helpful votes
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March 9th, 2016

MYHABIT may seem like good deals but they're shipping method is horrible. Their site gives you an estimated delivery date, but they us USPS which we all know hasn't a clue what they are doing so you never know when an item will arrive. To make matters worse, MYHABIT can't even tell you if your order will be signature required. So you have one tracking saying it should be there the very day you check, but USPS still says all they have is pre-shipping info. I also have concern are these high end garments really authentic are they knockoffs from who knows where!

Thumbnail of user kylel23
Virginia
1 review
2 helpful votes
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November 18th, 2014

I absolutely love MyHabit.com.

I have gotten great products from them and nowhere else can you find the similar stuff cheaper even at an outlet.

I have the experience that a couple things I ordered look fake and some of them are 2008-2009 models. By the way, if you are into Richard Ginori tableware and Tods menshoes, the 2012 models are nowhere as good as their earlier last year merchandises.

Tips for success have high speed internet and log on exactly at 9 a.m. PST. Otherwise, most of the good things will be gone in less than 5 seconds. If you are not sure about the size, just oder two sizes and return one after you try it on at home since there is free shipping and credit back to your credit care will only cause you $6 more.

Vrey happy with it. Hope they have more merchandise each time!

Thumbnail of user kostiak
Washington
1 review
3 helpful votes
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June 19th, 2013

Used to buy from them a lot. Now that they started charging return costs it is no-no. Thumb down till they change this policy, which will eventually be suicidal for their business...

Thumbnail of user cindeej
Washington
1 review
2 helpful votes
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February 28th, 2012

EVERYTHING thats worth buying is ALREADY sold out when the sale starts. Clearly the "friends and family" of Amazon are getting special previews to the sales. And the "wait list" is a joke. Dont even bother with this site. Its a total JOKE!

Thumbnail of user pamelad11
Kansas
1 review
2 helpful votes
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October 3rd, 2013

I was just sent the wrong thing- FOR THE 3RD TIME! I ordered a cardigan.
The 1st time, I received a skirt, but it was mislabeled, I figured these things happen, the customer service agent was very kind.
The 2nd time I received a pull-over. The customer service agent sounded like she was reading off of a sheet (the customer says this; you say that...). I felt like I was talking to a robot.
Today I received the 3rd shipment. A pull-over again-no cardigan. This time I asked for a supervisor. He handled it very perfunctory- nothing more. I order from a lot of online sites-have never received the wrong item twice-let alone 3 times! Amazon- pay attention!

Thumbnail of user lindyloub
Australia
1 review
1 helpful vote
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September 16th, 2012

. i purchase merchandise from this site literally a couple of times a week and have done so for over a year, 32 weeks. I live far south, in the southern hemisphere, and its very expensive to return goods.

During this period ive had 1 return, which was the manufacturer rather than myhabit. Designer pieces 60 - 70% off can be purchased during the change of seasons. 50% off is normal, and ive purchased items that normally would be way out of my range.

Ive not had any problems with freight. I choose the standard 8 - 10 days, which has a set rate of $15. This same rate from usa to my home is usually between $50 and $100. Ive never had a problem with the cart, and believe me, i chop and change 100 times in 5 minutes!

Many of my purchases are for family. The childrens products and clothing are all hi end, and ive discovered some fabulous toy suppliers (round jigsaws) through myhabit.

I chose not to become a member as i dont wish to receive the free merchandise (hard to believe!) this is because it isnt necessarily my taste.

Really, i have only praise for the site. Im mean, there's no high philanthropic motive here, they are trying to make money, but they offer good service and excellent products in return.

Thumbnail of user rafaele8
Florida
1 review
5 helpful votes
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December 18th, 2015

Myhabit this store harasses all the time in my mailbox online They are everywhere footwear and clothing very nice when they manage to convince my I visited this site they never have my siz,, sold out sold out sold out sold out, looking to see what can be sold from the Leftovers stupid

Thumbnail of user nellak
New York
1 review
5 helpful votes
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October 9th, 2014

At this moment I live through a stressful situation. I have spent a lot of money on Myhabit.com
And now I just realized what a waste of money is to use this company. I received ugly shoes
Which do not look like on the picture. The cut is to open plus since it is a cheap company
The shoes are not true to its size and extremely heavy. Never order from
My habit which is part of Amazon.com. I do not have a printer and I need authorization label
From the company. Call Amazon representative and she lives on the West Coast never heard
Of My Habit. What am I to do? Mind this company Amazon wants you to fail returning
Their items and they do dirty tricks for you never to return those items like refund on your
Credit card? The choice is return on gift card and I saw some people got cheated on their
Orders which gives them return on the Gift Card. That is why this company prosper: tough
Policy of controlled return, cheap stuff, exuberant prices and covers it's face under the veil
Of Myhabit.com. Please stay away from Amazon.com. No respect for people and they make the life of the people very difficult due go the fact that they sell mostly nonsense. Stay away
From Myhabit and Amazon- no respect for buyers.

Tip for consumers:
Just do not use it? I have explained the reason why.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelar14
New York
2 reviews
12 helpful votes
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January 14th, 2014

I have spent a good deal of money on MYHABIT over the past two years, and all was going well until this fall. In October, a men's cashmere sweater I bought went missing in shipping. I called, traced it, and talked with their customer service rep at great length. They immediately offered a full refund which came through. I decided it was probably someone in the mailroom of my workplace. So this month, I ordered two more things but had them sent to my home. Just yesterday, they were supposedly delivered and signed for. Not possible--never even knocked at the door etc. Once again I called, talked to customer service and was offered a full refund immediately. Which I accepted. But I told them that I was done shopping with them--they needed to get a grip on their random, private carrier called LAZERSHIP because something was really wrong.
I found the whole thing strange---it's almost like they are expecting trouble and have orders to just bail out with a refund at the first complaint. The more I thought about it, the odder it seemed so I went online to see how they are reviewed. I see there are issues But my issue is not with Customer Service per se. They have been great...

Thumbnail of user megl
Washington
3 reviews
2 helpful votes
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July 31st, 2011

I ordered a pair of jeans that arrived really quickly and fit like a glove. And I LOVE that the shipping is free, so much better than other sample sale sites.

Thumbnail of user nicolew9
Massachusetts
1 review
1 helpful vote
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September 23rd, 2012

Let me tell you the horror I went through. I am a HUGE fan of L. A.M. B. and they had a nice sale at the beginning of this month so I ordered a L. A.M. B. bag. I was told on the website that it shipped on the 3rd and I would have it on the 7th but nothing came. Finally on the 14th I called because all the website was telling me was that it shipped on the 3rd and when I tried tracking it UPS couldn't find it. So I called and the guy told me it was in between ohio and MI and that if I didn't get it within 2 days to call again. 2 days pass still no bag so I called and the lady proceeds to tell me that the package was returned and that it was undeliverable. I asked why and she didn't know why. This made me more mad. They gave me a refund but I will never order from them. They were horrid and it was the worst experience!

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Flash sales site selling designer clothing, owned by Amazon.com.

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