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MyHeritageReviews 6,492

3.8

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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Very satisfied so far.
July 2, 2025

Clear and concise, I hope for more matches in the future (close family) Thanks!

Date of experience: July 2, 2025
France
1 review
0 helpful votes
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Bonne expérience en général.
July 2, 2025

Site très actif avec des relances et propositions souvent pertinentes. Toutefois la manipulation est souvent délicate lorsque les fratries sont importantes. Les lignes très longues pour placer les individus apparentés amènent parfois inopportunément à changer de ligne par exemple.

Date of experience: July 2, 2025
Switzerland
1 review
0 helpful votes
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Simple to use, with FamilyTree Builder to input my datas, my tree went from 50 persons to 86'000 now within 12 years! Stable, easy to understand, nice graphic interface, so many possibilities, I'll never change for something else!

Date of experience: July 2, 2025
Czechia
1 review
0 helpful votes
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Experience
July 2, 2025

I am very satisfied with myheritage, but full version is so much expensive to pay every year, because of i am retired now. Thank you for your service.

Date of experience: July 2, 2025
Mexico
1 review
0 helpful votes
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Rastreando mis antecedentes
July 2, 2025

En la plataforma he podido localizar situaciones que se desconocían por completo en la familia. He podido caminar hacia atrás en el tiempo y encontrar aspectos que nunca había habían pasado por mi cabeza. Si están interesados en conocer más de sus antepasados, no lo duden. Saludos

Date of experience: July 2, 2025
Washington
1 review
0 helpful votes
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Relative relationships to other family members is spelled out in a manner that is easy to follow.

Date of experience: July 2, 2025
Argentina
1 review
0 helpful votes
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Descubrimiento
July 2, 2025

Siempre me interesó mi genealogía y con la aplicación y los servicios de MyHeritage's logré avanzar en mi historia hasta lo impensado y aún lo sigo haciendo.

Date of experience: July 2, 2025
Czechia
1 review
0 helpful votes
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I've been a MyHeritage user for several years now and am regularly surprised at the discoveries I've been able to uncover about my family history. The website is easy to use and often has new features added to it. Highly recommended!

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Very good site.
July 2, 2025

We like using My Heritage, it enables us to find past family members in so many ways, we particularly like the super search feature, although it does come up with names that are similar to the ones we research, but have no connection to our families. All in all, a great site and source of information.

Date of experience: July 2, 2025
Argentina
1 review
0 helpful votes
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Esta muy buena la página.
July 2, 2025

Me dio ánimos de seguir investigando a cerca de mis antepasados y de colaborar con quien necesite averiguar algo de su familia. Creo que esto también sirve para ciertas personas que puedan obtener su ciudadanía del país que haya sido sus ancestros.

Date of experience: July 2, 2025
Switzerland
1 review
0 helpful votes
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Very good, but sometimes tricky
July 2, 2025

Smart Matches allows you to import inconsistent birthday or death dates relative to the existing family tree. Of coarse, after a certain time MyHeritage warns me. However, the previous date is gone. Good would be, when during the importation of data a warning would be shown.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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My Heritage review
July 2, 2025

I like My Heritage. It's great. I like everything about it. It's easy to navigate.

Date of experience: July 2, 2025
France
1 review
0 helpful votes
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Utilisatrice de MyHeritage depuis de nombreuses années, je suis très satisfaite de l'aide qu'il m'apporte.

Date of experience: July 2, 2025
Ohio
1 review
0 helpful votes
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MyHeritage - my new hobby
July 2, 2025

I have been using MyHeritage for about 10 years, and it has developed into a compelling hobby for me. I have over 22,000 people in my family tree, and even though I never really liked history, I find it fascinating to realize how my ancestors were part of those times I studied about. I'm related to Constantine (like most Caucasians, I think), British and French royalty (plus many peasants whose records are lost), and people who came over on the Mayflower. It's fun to learn!

Date of experience: July 2, 2025
Germany
1 review
0 helpful votes
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Alles bestens
July 2, 2025

Nur gute Ergebnisse, habe viel gefunden auch von Personen die ich noch nicht kannte

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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Great help.
July 2, 2025

Easy to use and great help with everything.

Date of experience: July 2, 2025
France
1 review
0 helpful votes
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Outre la recherche personnelle sur internet de renseignements dans les divers Etats Civils concernant les membres de sa propre famille, il est souvent possible de les compléter par d'autres renseignements trouvés dans les nombreuses propositions reçues de My Heritage. En effet, les registres des états civils ne sont pas encore pas tous numérisés et les recherches ne sont possibles qu'en effectuant un déplacement dans les mairies, ce qui est difficile voire irréalisable.
L'alerte aux erreurs permet également de corriger celles que l'on peut faire sans s'en rendre compte. En bref, tous les outils de recherche offerts aux abonnés leur permettent de faire évoluer en qualité et en quantité l'arbre généalogique de leur famille.

Date of experience: July 2, 2025
Mexico
1 review
0 helpful votes
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Great!
July 2, 2025

I'm happy with you because I did'nt know several of my ancient family. It was a wonderful experience. I want more, in each moment I want more and more.

Date of experience: July 2, 2025
Canada
1 review
0 helpful votes
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The site is informative
July 2, 2025

I use the site to search from different countries mainly the Azores, United States and Canada. Most of the time I do find confirmation to my search with useful info that completes my particular search.
Is there room for improvement of course. Hard to say how I would improve anything at the moment, I will have to pay more attention to details as I use and note what I would feel needs improvement in relation to my personal search. Ask me again in a few months.

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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Vad jag tycker om My Heritage
July 2, 2025

Väldigt trevligt att ha hela släkten samlad på en sida. Så man kan hitta dem lätt.

Date of experience: July 2, 2025