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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

This company responds to reviews on average within 5 days
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How would you rate MyHeritage?
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Germany
1 review
0 helpful votes
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Es macht richtig Freude mit Heritage zu arbeiten!
February 13, 2025

Es läuft alles weitgehend problemlos. Ein Problem scheint ungelöst: Wenn Cousin und Cousine heiraten werden deren Angehörige doppelt angezeigt.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Meine Suche
February 13, 2025

Myheritage hat mir sehr viel bei meiner Suche nach meinen Vorfahren geholfen. In kurzer Zeit habe ich ganze Menge an Informationen bekommen.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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My onward journey
November 22, 2024

Deciding to do my heritage was very exciting and made very easy using My Heritage site.

Date of experience: November 12, 2024
Germany
1 review
0 helpful votes
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Funktioniert gut, aber teuer
February 13, 2025

Die Trefferquote zu anderen Stammbäumen ist sehr hoch, funktioniert gut, allerdings ist das Programm auf Dauer recht teuer

Date of experience: February 11, 2025
Michigan
1 review
0 helpful votes
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$$$
November 22, 2024

A bit expensive, but it has allowed me to expand my family in time and breadth.

Date of experience: November 12, 2024
GB
1 review
0 helpful votes
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Great research.
November 22, 2024

Excellent, very helpful, would fully recommend to anyone.

Date of experience: November 12, 2024
Nevada
3 reviews
0 helpful votes
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The best
November 22, 2024

Helpful & caring, knowledgeable, understanding, skilled

Date of experience: November 12, 2024
New Zealand
1 review
0 helpful votes
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Beware if you give your bank account details, as it is used again, without permission.

Date of experience: November 12, 2024
Dean A. MyHeritage Rep
5 months ago

Hello Angela,

Thank you for bringing this to our attention.

I was able to locate your account and will now contact you via email to assist you regarding this matter.
Please be on the look out for an email from dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.

Australia
1 review
0 helpful votes
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Mostly happy
September 20, 2024

I was very happy to find a half brother as well as many other relatives. However the ethnicity estimate I believe misses out on accurately showing my actual heritage.Also where it shows third and fourth cousins I believe they are actually 7th cousins or less.On the whole I think My Heritage is great even with the flaws I mentioned.

Date of experience: September 10, 2024
New Zealand
1 review
0 helpful votes
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Happy
November 7, 2024

I have managed to build my entire family tree with the help of MyHeritage. Could not ask for a better sute

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Customer Service Phenomenal
September 20, 2024

I was pleasantly surprised with the customer service response time with my representative Nir. I would get a response within a couple of hours and he even checked in on me daily to make sure everything was working to my satisfaction. Nir was knowledgeable and more importantly kind. Just such a positive experience.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Elizabeth answers questions quickly with advice on how to proceed.
There are problems with software creating books with many &%#), strange symbols. Hopefully they can fix the software problem within a month. If not the software is flawed.

A subscription service should offer better RESEARCH RECORDS options.

Date of experience: September 11, 2024
Australia
1 review
0 helpful votes
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Easy
November 7, 2024

I have been a My Heritage user for some years now, and I find it very easy to use and very interesting to find out all about our ancestors.

Date of experience: October 28, 2024
GB
1 review
0 helpful votes
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My DNA
November 7, 2024

Easy to use they keep in touch with you and you can check how far they have got with your DNA sample.

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Resolving difficulties
September 21, 2024

I'd like to have my and my husband's trees and accounts accessible in one place. I'm trying to do that but need help, which is available. I just need to do it. Otherwise, I'm mostly happy with MyHeritage.

Date of experience: September 11, 2024
GB
1 review
0 helpful votes
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Family tree
September 21, 2024

I have been trying to find information about my family including different parts. Since joining My Heritage this has been eye opening. At just the touch of a button l have found different members of my family tree.

Date of experience: September 11, 2024
Germany
1 review
0 helpful votes
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Super
February 17, 2025

Guter Service, persönliche Hilfe, sehr zu empfehlen, nutze dieses Programm schon seit 2013

Date of experience: February 17, 2025
GB
1 review
0 helpful votes
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When my mum died 5 years ago I realised I knew very little about my family. I began using my heritage to see what I could find out and became totally emersed in researching my family. I found I had a great uncle who was seriously wounded in WWI and died from his injuries here in England but the most unbelievable thing was he is buried in a cemetery less than a mile from where I live. Once you start you can't stop and I am looking forward to what I can find next. Thank you my heritage.

Date of experience: September 10, 2024
Germany
1 review
0 helpful votes
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Abarbeitung ist schwirig
February 13, 2025

MyHeritage find ich gut aber es ist auch schwirig alle Matches abzuaRBEITEN DA FÜR EINIGE ERLEDIGTE GLEICH VIEL ZU VIEL NEUE ANSTEHEN:

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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I wasn't sure
September 21, 2024

The information and research included in the site is incredible, I am so glad I took the plunge, as it happened I only needed it for some information to put in a visa application for a trip to India.
However, I have since looked in more detail and have been happy with the in depth results.
I would highly recommend it 5o anyone….you won't be disappointed.

Date of experience: September 11, 2024