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MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
Follow Deborah G. H.
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Shoveling up more roots
March 7, 2025

Many times I have been over my family genealogy. Just when the tree is finished a new root pops up. I guess the tree is never going to stop growing. I could not tend my forest without My Heritage. I am an arborist sometimes. I find an inconsistent root that needs moving. More times than not, new shoots are discovered by the Heritage genealogists some where in the news, or in an archive. I wish someday I could figure out how to make the tree branches look pretty with a leaf here or there and still be readable.

Date of experience: March 7, 2025
Brazil
1 review
0 helpful votes
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Very interesting
April 15, 2025

I liked só mucho tô ser the new ancient Origins... And describe that I have other family tree points that I never imagines...

Date of experience: April 15, 2025
Spain
1 review
0 helpful votes
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Family growing daily
November 22, 2024

A brilliant site. It helps that there are almost daily prompts that once checked out tend to prove so very helpful, or easily dismissed. Would highly recommend each and everyone of you to invest in this site to grow you family tree, awesome.

Date of experience: November 12, 2024
Illinois
1 review
0 helpful votes
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Latest version - DNA percentages are wrong
February 13, 2025

The DNA % on latest version is almost
A 180 degree difference. Never seen anything like it. So, I started uploading my tree so hopefully it can see my lineage.But yeah, odd.

Date of experience: February 10, 2025
Italy
1 review
0 helpful votes
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An excellent tool to make your genealogy
February 13, 2025

MyHeritage allowed me to realise my genealogy and know all the branches around the world: 17,000 people. However, there is a problem with the tool Family Tree Builder that doesn't work on Mac

Date of experience: February 11, 2025
GB
1 review
0 helpful votes
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Idont like all records from america
February 13, 2025

You have me down as janet wright Ellwood Ellwood is my maiden name. Wright is to my first husband thomas yuill wright i divorced him married my 2ed husband john linford brown died 2002 i would like to get more of Ellwood side Sheerman side Butters,Lambert Hargrave families who belong to them regards janet brown

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Un site incontournable
February 14, 2025
Updated review

Ce site permet d'effectuer des recherches approffondies sur nos origines et des branches de notre famille parmi une masse impressionnante de documents.
Le site propose également une aide technique très intéressante pour nous permettre de surmonter les difficultés rencontrées.
Possibilité aussi de faire un test ADN qui permet de faire des recoupements avec les autres personnes ayant aussi fait ce test. Possibilité de découvertes intéressantes

Date of experience: February 14, 2025

A LA RECHERCHE DE NOS RACINES
December 4, 2024
Previous review

L'accès à ce site permet un accès à des millions de documents provenant de sources très diverses, et nous permet de dialoguer avec des personnes qui ont des ancêtres communs avec nous.
Lors de ma souscription, j'ai pu accéder à des tests ADN et pouvoir les croiser avec d'autres résultats de différents pays ce qui m'a permis de voir les niveaux de " cousinage ".

Date of experience: November 24, 2024
Croatia
1 review
0 helpful votes
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The best DNA company
February 13, 2025

MyHeritage is easy to use, offers detailed DNA analysis, and has a rich genealogy database while being more affordable than some competitors.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Not happy
February 13, 2025

When I first got my results I was very happy with the results, but then a week later I got a email saying the app had updated to a more accurate reading and the results were completely different to the original results, so not sure which results I need to take notice of

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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New photo dating
March 9, 2025

I just discovered the photo dating feature, so I tried it out. At first I thought the date was off, but I went back and matched known birth/death/marriage dates, and the estimated date of the photo is better than my estimated date. I'm going to try it on un-named photos to see if it can help me identify the individuals. What a GREAT FEATURE! I also tried your AI application on a brick wall, but that didn't work well.

Date of experience: March 9, 2025
Washington
1 review
0 helpful votes
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Well organized answers to complicated questions
February 13, 2025

I always look forward to findings in my family lines from My heritage. I can get coverage beyond any other method possible individually. And the finds are always spot on.

Date of experience: February 10, 2025
Nevada
1 review
0 helpful votes
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Not very useful
July 1, 2025

Not very useful for the cost of a subscription. I have not found one unique document.

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
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FindingFamily
July 1, 2025

Just got too expensive for my fixed income. I was truly sorry I had to leave.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Love this site
July 1, 2025

Absolutely love this site I have found so many distant relatives I had no idea about.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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I received a good deal and advice as to deal with my ever growing family tree

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Décrire MyHeritage.
July 1, 2025

Je suis satisfait du site MyHeritage. Les correspondances que le site envoie sont intéressantes et je peux compléter mon arbre avec. Les ( Matchs) aussi sont bien. Nous pouvons toujours mieux faire. Merci.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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Maravillosa
June 23, 2025

Pues para mi ha sido muy agradable estoy agradecido encontré una hermanastra de mi abuela, descendientes del tío de mi bisabuelo, familia que tengo en estados unidos y no los localizaba, también en mi viaje he encontrado personas maravillosas que también buscan a sus antepasados en pocas palabras a sido un gran viaje

Date of experience: June 23, 2025
South Africa
1 review
0 helpful votes
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Need to do amendments,
February 13, 2025

How do I do amendments, I would like to mark the people who are deceased, how do I do that please?

Date of experience: February 12, 2025
Czechia
1 review
0 helpful votes
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Surprise of broad family
February 13, 2025

It is amazing to meet other people in some relation to you, even not very close

Date of experience: February 11, 2025
GB
1 review
0 helpful votes
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Finding out
February 13, 2025

Finding things about my past is so rewarding. It brings the past to your finger tips

Date of experience: February 10, 2025