MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Many times I have been over my family genealogy. Just when the tree is finished a new root pops up. I guess the tree is never going to stop growing. I could not tend my forest without My Heritage. I am an arborist sometimes. I find an inconsistent root that needs moving. More times than not, new shoots are discovered by the Heritage genealogists some where in the news, or in an archive. I wish someday I could figure out how to make the tree branches look pretty with a leaf here or there and still be readable.
I liked só mucho tô ser the new ancient Origins... And describe that I have other family tree points that I never imagines...
A brilliant site. It helps that there are almost daily prompts that once checked out tend to prove so very helpful, or easily dismissed. Would highly recommend each and everyone of you to invest in this site to grow you family tree, awesome.
The DNA % on latest version is almost
A 180 degree difference. Never seen anything like it. So, I started uploading my tree so hopefully it can see my lineage.But yeah, odd.
MyHeritage allowed me to realise my genealogy and know all the branches around the world: 17,000 people. However, there is a problem with the tool Family Tree Builder that doesn't work on Mac
You have me down as janet wright Ellwood Ellwood is my maiden name. Wright is to my first husband thomas yuill wright i divorced him married my 2ed husband john linford brown died 2002 i would like to get more of Ellwood side Sheerman side Butters,Lambert Hargrave families who belong to them regards janet brown
Ce site permet d'effectuer des recherches approffondies sur nos origines et des branches de notre famille parmi une masse impressionnante de documents.
Le site propose également une aide technique très intéressante pour nous permettre de surmonter les difficultés rencontrées.
Possibilité aussi de faire un test ADN qui permet de faire des recoupements avec les autres personnes ayant aussi fait ce test. Possibilité de découvertes intéressantes
L'accès à ce site permet un accès à des millions de documents provenant de sources très diverses, et nous permet de dialoguer avec des personnes qui ont des ancêtres communs avec nous.
Lors de ma souscription, j'ai pu accéder à des tests ADN et pouvoir les croiser avec d'autres résultats de différents pays ce qui m'a permis de voir les niveaux de " cousinage ".
MyHeritage is easy to use, offers detailed DNA analysis, and has a rich genealogy database while being more affordable than some competitors.
When I first got my results I was very happy with the results, but then a week later I got a email saying the app had updated to a more accurate reading and the results were completely different to the original results, so not sure which results I need to take notice of
I just discovered the photo dating feature, so I tried it out. At first I thought the date was off, but I went back and matched known birth/death/marriage dates, and the estimated date of the photo is better than my estimated date. I'm going to try it on un-named photos to see if it can help me identify the individuals. What a GREAT FEATURE! I also tried your AI application on a brick wall, but that didn't work well.
I always look forward to findings in my family lines from My heritage. I can get coverage beyond any other method possible individually. And the finds are always spot on.
Not very useful for the cost of a subscription. I have not found one unique document.
Just got too expensive for my fixed income. I was truly sorry I had to leave.
Absolutely love this site I have found so many distant relatives I had no idea about.
Je suis satisfait du site MyHeritage. Les correspondances que le site envoie sont intéressantes et je peux compléter mon arbre avec. Les ( Matchs) aussi sont bien. Nous pouvons toujours mieux faire. Merci.
Pues para mi ha sido muy agradable estoy agradecido encontré una hermanastra de mi abuela, descendientes del tío de mi bisabuelo, familia que tengo en estados unidos y no los localizaba, también en mi viaje he encontrado personas maravillosas que también buscan a sus antepasados en pocas palabras a sido un gran viaje
How do I do amendments, I would like to mark the people who are deceased, how do I do that please?
It is amazing to meet other people in some relation to you, even not very close
Finding things about my past is so rewarding. It brings the past to your finger tips
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.