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MyHeritageReviews 6,372

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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How I learnt about my ancestry
July 1, 2025

I thought I knew all that I needed to know about my ancestry until I visited my father's birthplace in 2015, which he had left in 1923, never to return. After a four-day visit, I found there was much I did not know and turned to My Heritage for help. From little else than four uncle/aunts, four first cousins and four grandparents, I have now compiled a family tree of 9,020 direct and indirect (through marriage) persons extending from the 15th Century and covering the UK, Europe and the Americas. Naturally this involved much research but it was well worth it. Thank you My Heritage.

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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Research
July 1, 2025

The website is easy to navigate and good information on sent via email

Date of experience: July 2, 2025
Ohio
1 review
0 helpful votes
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FindingFamily
July 1, 2025

Just got too expensive for my fixed income. I was truly sorry I had to leave.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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New innovations introduced by My Heritage are helping with searching and matching names and events

Date of experience: July 2, 2025
California
1 review
0 helpful votes
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Roadblock cleared.
July 1, 2025

After months and untold research sessions on another ancestry site - - My Heritage came thru with a match that enabled me to verify a great Grandfather. Thru his link I have been able to reach back three further generations. Two of my Grandmother's sisters had married brothers. I and a 2nd cousin was able to straighten out which of their children belonged to which set of parents. Because of same last name, place of birth, and mistakes in birthdates identities had gotten jumbled. We were glad there is a place to leave notes for the benefit of future researchers.

Date of experience: July 1, 2025
Argentina
1 review
0 helpful votes
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EL ARMADO DEL ÁRBOL FUE MUY SENCILLO - LA MULTIPLICIDAD DE COINCIDENCIAS A VECES COMPLICA EL ANÁLISIS E INCORPORACIÓN DE DATOS PERO ES PARTE DE LA EXCELENCIA INVESTIGATIVA - TAMBIÉN A VECES RESULTA ENGORROSO BORRAR A UNA PERSONA DEL ÁRBOL (SINO SE CONSIGNA FALLECIDO ES IMPOSIBLE) - SATISFACTORIA

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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I have many duplicates and even more for one person with variations showing up as siblings or not recognized at all. With enough confirmations of matching facts a programmer should be able catch such things. My tree crosses many countries and historical variations due to simple language, spelling and typographical errors. Manually making the right corrections only causes other variations to be dropped or missed.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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I was able to find my grandfather's family in the USA which his own children had never met, Also the amazing people sharing their information and photo's it is a journey that I enjoy very much.

Date of experience: July 2, 2025
California
1 review
1 helpful vote
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Greed
July 1, 2025

I have been a member since 1978. I am now a poor disabled elderly woman. You have taken all of my family trees and deleted half because I can no longer pay for them. I believe I worked very hard to reach that level. I was a high paying member most of my time spent here. And I am blocked from viewing all of my tree fulling. Even if I could afford your price I would not feel that you would deserve the price you ask for. Since you cut me off from access to all my work that I paid for all those years. Shame on you 😕 😔 Sheri Lyn Stigall

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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A little disappointed.
July 1, 2025

Firstly, I was not made aware that the brachy gene was not included in test. Secondly, I was not also made aware that Australian indigenous data was not also included. Perhaps I should have searched deeper before purchasing kit. Otherwise, results I have are very interesting.

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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I spend most of my time correcting the unusable and incorrect data that I hoped your professional team would find but unfortunately you use the public to do your work to improve your pin or y and poor data. The. You have the Ada side to highlight your own errors by using the search engine to advise your customers of your errors. Yesterday I received anew data with one individual reported to be born is 1560 around 100 years older than both her parents is this what you all a professional job. I could never recomend this site to anyone. It is full of mistakes that in my opinion should've addressed by your professional team. However the only professionals are your clients. This applies also to all your other siftware that you share

Date of experience: July 2, 2025
Tennessee
1 review
0 helpful votes
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I like it when I get notifications that there's been a discovery, but when it's a "Father's cousin's wife's grandfather's aunt's uncle, I'm like, eh. I prefer seeing and discovering direct lineage in my family. And when there's a DNA "match" that indicates less than a 0.05% probability, and your site even say, "Low Confidence", why bother? The last thing is- having to receive an email with a verification code. Otherwise, it's an enjoyable experience.

Date of experience: July 1, 2025
Austria
1 review
0 helpful votes
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Es werden manchmal smart matches angegeben, die sich nicht abrufen lassen

Date of experience: July 2, 2025
Florida
1 review
0 helpful votes
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Subscription services is very accommodating to help optimize the various genealogy tools. The system is very user friendly and provides avenues to create very detailed profiles. Matches and smart matches help fill profiles and make connections with relatives. Providing access to MyHeritage to family and relatives is a great way to ensure accuracy in the family tree. Newspapers matches can be a treasury trove of information to learn more about members in the tree. It is like being a history detective. I love it!

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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THE SMITH FAMILY.
July 1, 2025

Quick updates of family members.
More time for people to gather information.

Date of experience: July 2, 2025
Wisconsin
1 review
0 helpful votes
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My history revealed.
July 1, 2025

I have greatly enjoyed the study into our families past. My whole family is very interested in our results. The DNA samples revealed our heritage in a way that we could have never imagined possible a few years ago. MyHeritage has been great!

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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I saw an email from a lady in England asking how we could be related and I saw the name Stevenson and knew that I had been "found" :)

Date of experience: August 29, 2022
Australia
1 review
0 helpful votes
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My Geanoogy tree review
July 1, 2025

Ny Heritage has helped my build a large of of family relations I never had any idea about.

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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My DNA experience
July 1, 2025

My experience has been good with searching for relatives and the tools you provide such as auto clusters help with the bigger picture of matches. I have a brick wall on the maternal side with my grandmother and great grandmother on my mother's side whose surnames don't appear to match their DNA information. The DNA maternal matches I have are not of a high value with some around 40cm. I wonder if is possible to use AI to create paths to possible matches. One cluster I believe to be significant is cluster 7. (Fabbri, Goins, Dow, Orr)

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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🤔
July 1, 2025

LOVE how MyHeritage lets you see direct line back to home person makes finding common ancestors a lot easier an quicker, still a very expensive hobby though.

Date of experience: July 2, 2025