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MyHeritageReviews 5,914

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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Opportunities
July 1, 2025

You provide us with lots of opportunities to review potential updated and/or additional information on our family history. Love it

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Alles 0k
July 1, 2025

Es funktioniert wie es soll, Bedienung ist intuitiv, die Werbung erträglich.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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My Experience with My Heritage
July 1, 2025

I have always been very satisfied with My Heritage as an Ancestral Site it gives some great information on matches but if you could classify matches by either father or mother or both it would add to the certainty of where to look further.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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Not the best information
July 1, 2025

I got this to look up my genealogy and there are info but there locked where you can't see the other people's trees and i know a few that don't have there info locked and still it says it's locked what good is a subscription if what you want you can't really see anything. I even ordered the dna and I paid for it with my whole family and it's alot but it doesn't give you close relationships only 3rd or 4th or 5th gen and up not the ones that mean alot to you like your father side it only put my mother because I had her in my tree. And my aunt and uncle because I put them on my account when I paid for them. I wanted to find out more info but this doesn't seem to help you unless you paid for the dna test. So yes I like it but for a real reference to finding out you info that you really want or need its no help. I don't know anything more than what I already know or can find at another site that's free.

Date of experience: July 1, 2025
Czechia
1 review
0 helpful votes
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Good experience
July 1, 2025

My Heritage website is probably the best genealogy website. Hovewer, it is quite expensive in full version. There are many usable tools and possibilities included photo improvement, DNA tools and historical records. Computer software version (PC) has already antient look, but it is good. I am missing a photo comment possibility that was recently removed.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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My Heritage makes it easy to build a family tree. It provides information related to your family that you may not ever uncover. I love the unsolicited family information it provides based on family members in your tree and research about your family. Plenty of DNA testing information is available if you decide to be tested or have a family member tested. Great website if your interested in learning more about your family heritage.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Avec du temps et de la patience, une même grande et belle famille dispersée dans le monde enfin réunie dans notre arbre.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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My Heritage I a wonderful and useable format. I like its ability to be able to be constructed in a way that works for me. I like that it has a way to connect with members. I like that it finds errors and possible connections. I wish it supported videos and pdf files but I get by without them. A text based system formats well.

Date of experience: July 1, 2025
Idaho
1 review
0 helpful votes
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I love the hints
July 1, 2025

I love how MyHeritage makes recommendations on missing information or possible ancestor matches for my ancestor line. I would suggest that MyHeritage sync more than eight generations from FamilySearch.org so tht suggested additions from MyHeritage would be less likely to recommend duplicate records already in FamilySearch.

Date of experience: July 1, 2025
Hawaii
1 review
0 helpful votes
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Get some great hints from the site and it works well with Family Search but navigating the hints can be a long process and sometimes it appears confusing. Sometimes there is an overabundance of hints that I feel I can never get through, often with thousands of hints. I also get concerned about missing links or 3rd party web sites demanding money for information. I do agree that I have been able to push my family tree ahead with MyHeritage, but it could be more streamlined and less bulky.

Date of experience: July 1, 2025
Finland
1 review
0 helpful votes
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KASVAVA SUKUPUU
July 1, 2025

Sukupuuni on kasvanut upeasti! MyHeritage kaivaa esille sellaisia tietoja, joita olisi vaikea muuten löytää.

Date of experience: July 1, 2025
Norway
1 review
0 helpful votes
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God oversikt over slekten din
July 1, 2025

Systemet følger opp din registrerte informasjon med gode oppfølgingen av registrert informasjon i mange registere.
Det samme gjelder med såkalte Smartmatch. Viktig at du er meget nøye med kontroll av informasjonen. Den må være 100% lik din informasjon. Om den er tilsynelatende riktig, er det mulig feil i egen registrering eller i match. Er du i tvil, ikke bekreft, men ignorer og bekreft / avkreft når du nøye har sjekket nok en gang. Da sparer du mye arbeid senere, og har et velfungerende familierett.
Du får også match fra andre systemer bl. A. Geni. Her er det ekstra viktig å sjekke riktigheten.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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My heritage gives a complete picture of my ancient ancestors as they moved across the world and mixed with other European peoples. And written accounts going back 400 years.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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Massive database
July 1, 2025

My Heritage has a vast data resource and the Smart Matches and research facilities tied in with the DNA facility makes it a wonderful genealogy site.

Date of experience: July 1, 2025
Finland
1 review
0 helpful votes
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Clarifying lineages
July 1, 2025

MH is a great tool to solve your history and references. Ok, it takes time, but in the end it's worth it.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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Possibilities
July 1, 2025

MyHeritage has a nice, easy to input layout. It's a sincere service that truly wants one to map a family tree and through DNA analysis, find a surprise or two. It makes the search fun and intriguing.

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Sehr gut
July 1, 2025

Übersichtlich, selbsterklärend, allumfassende.das beste Portal, das ich kenne

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Comprehensive database
July 1, 2025

Nice to do. Pity there is no option to print whole or partial family tree

Date of experience: July 1, 2025
Iowa
1 review
0 helpful votes
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Building Family Trees
July 1, 2025

I had a good basis to start, but this application expands my knowledge of relation. The bigger your tree the more expensive it is to continue.

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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My familie groes
July 1, 2025

After all these years my family still grows! Thanks to all the other menbers Whois reactions makes this possible.

Date of experience: July 1, 2025