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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

This company responds to reviews on average within 5 days
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How would you rate MyHeritage?
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Australia
1 review
0 helpful votes
Follow Joan H.
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"Absolutely outstanding"
December 5, 2017

I really don't know why these people have such negative reports, my operator Lisa, was just "the best ever". If I was not sure of anything she repeated very clearly and distinctly until I understood. Well done MyHeritage. And a big thank you.

Date of experience: December 4, 2017
GB
1 review
0 helpful votes
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Subcription
July 25, 2018

I've paid for full subscription, but am unable to access any info on my family as they are foreign, and was told that each country does not release info. So I said if I had known this I would not have got full membership. No point in it.

Date of experience: July 25, 2018
MyHeritage Support T. MyHeritage Rep
over a year old

Hi Nadia,
If you’re referring to our Data Subscription, it gives you access to more than 9 billion records worldwide. If you have further questions, please email me from your registered email address at elena.vipsupport@myheritage.com and I'll be happy to personally assist you.
Kind regards,
Elena, MyHeritage Team

Israel
1 review
30 helpful votes
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Like many others here, signed for a trial. Was charged for A YEAR (very small letters warn from that) and when asked to cancel since they have 30 days cancellation guarantee they refused. Horrible thieves. Stay Away.

Date of experience: May 13, 2016
Brazil
1 review
0 helpful votes
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They tried to help me really quick. Thanks for the comprehension and kindness. Problem solved fast. Although I continue thinking that the service rate is expensive and that we should receive 1 week advance advise about billing date, not only on the day.

Date of experience: January 15, 2018
Florida
1 review
1 helpful vote
Follow Maureen S.
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I've just started building my family tree on Myheritage - the user interface is very easy. I had an issue arise and it was quickly corrected for me and answered via email. Very prompt and thorough!

Myheritage does have a lot of expensive subscriptions though - that's the only negative I've found so far.

Date of experience: November 7, 2015
Texas
1 review
0 helpful votes
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Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information.
With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.

Date of experience: May 1, 2017
New Jersey
1 review
1 helpful vote
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If you have created a family tree at this site make sure you check search engine results of yourself now. A few weeks ago I received an email notice of the myheritage.com security breach. Checked search engines and now they have changed user setting / preferences so that previously private information about family trees is public! Really?

Date of experience: July 3, 2018
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Xavier,

I'm sorry to read your low star review.

Your privacy concern is well understood but I would like to clarify that this issue did not make any private trees public.

This intrusion was limited to only MyHeritage user's email addresses and hashed passwords (not the actual password itself). There is no reason to believe that any other MyHeritage data was compromised.

Credit card information, family trees, and DNA data are stored by MyHeritage on segregated systems that are separate from where email addresses are stored. Privacy and security have always been paramount to us and this was done for added layers of security. Therefore, there is no reason to believe that information has been compromised.

Although no passwords were leaked but only hashed versions of the passwords, we have encouraged our users to update their passwords as soon as possible. For the sake of maximum security for our members, we have already started the process of expiring all user passwords and to prompt members affected to update their passwords as soon as possible.

We have also begun giving the option of two-step verification to ensure an added layer of maximum security for your information. Please follow this URL for more information on setting this up:

https://blog.myheritage.com/2018/06/new-myheritage-adds-two-factor-authentication-2fa-to-secure-your-account/

MyHeritage has released a statement about this incident with more details on the subject when it occured. Please follow this URL path to view it:

https://blog.myheritage.com/2018/06/cybersecurity-incident-june-5-6-update/

Any MyHeritage members who have questions or concerns about this incident can contact our Privacy team via email at privacy@myheritage.com or feel free to call us toll-free number (USA) +1 888 672 2875, available 24/7.

You may also contact me as well anytime at rafael.vipsupport@myheritage.com, I'd be always happy to help.

Sincerely
Rafael
MyHeritage

Israel
1 review
0 helpful votes
Follow Michal S.
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MyHeritage is an excellent heritage preservation application. This user-friendly tool that helps you record and manage all the knowledge you have about your family history. You can store, present and access different types of media for hundreds of family members. The application presents the family ties in a very clear, useful format (which you can customize to meet your specific needs).
It also constantly offers exciting discoveries about existing family members and potential relations in other family trees - helping you fill in the blanks.

I would also like to point out the excellent service I received from customer support, troubleshooting some tricky technical issue. Melissa A went out of her way to find creative solutions and her professional, kind service made a huge difference.

Date of experience: May 14, 2019
Australia
1 review
0 helpful votes
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Waste of money
December 8, 2020

Almost useless search engine - you have to do the searching yourself.
Will let subscription run out, will probably have to change credit card so they will not be able to charge me again in I year.
Rip Off.
Deleted the account, feel better already. $180- lesson.
Add: Check the answer from MyHeritage - Looks like you never get rid of them and have to keep paying even though they are aware that you have deleted the account and do not wish to keep paying for a closed account.

My personal opinion is that: My Heritage should be looked at by relevant authorities and be forced to clean up their act and (if proven) be prevented from stealing from people who are no longer receiving a service / product.

Date of experience: December 8, 2020
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Ron,

I am sorry to hear that you feel that way. The search feature offers customers the ability to search according to what information that currently have to be able to find more information. If the information that you are looking for is not currently there, it could be added in time as we are rapidly expanding the data sets and plan to grow SuperSearch over time to become the largest international collection of historical documents available online. Around 200 million additional records added on average every month.

Please be advised that deleting your account would not stop the annual recurring charge, that would have had to have been stopped before deleting the account. Should you get charged, you are welcome to contact support via support@myheritage.com for assistance.

Kind regards,
Barry, MyHeritage Team

Australia
1 review
0 helpful votes
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Lisa helped me with setting up my profile and family tree. She also clearly explained how to track my order as they are christmas presents. I am so glad I purchased a product that gives good after care. She obviously has great knowledge of the product and website. Thanks for the assistance.

Date of experience: December 2, 2017
Australia
1 review
0 helpful votes
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I have subscribed to MyHeritage for a couple of years and have tried a few of the others too. I find that Myheritage is a great source of family history data; their Smart matches works well and provides access to other trees with matching info. I am not keen on the automatic subscription renewal that so many sites include as the default option when signing up. However I sent an email to the My heritage support team requesting an update to my profile that I could not do via the web site, and requested removal from the automatic renewal system. I received a prompt response from Judit and she organised everything that I requested. My experience with MyHeritage has been a very positive one.

Date of experience: November 29, 2017
Ecuador
1 review
0 helpful votes
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I´m a heavy user of MyHeritage for more than ten years. Technical support is very expedite when I have required. I highly recommend MyHeritage to all who wants manage their family history in a secure way.

Date of experience: December 12, 2018
Texas
1 review
3 helpful votes
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Don't even sign up
March 21, 2017

Huge mistake signing up for the "free trial" my card was charged for a full year subscription. Tried multiple days to call there support line, which went straight to a recorded message saying they were closed despite the fact that it was within the hours they claim to be open on their own website. When I finally was able to get someone on the line, after being on hold for half and hour, they still refused to refund the amount charged, spitting out all the standard lines about what a wonderful service they are providing and flat out refusing to transfer to anyone with more authority.

Date of experience: March 21, 2017
Australia
1 review
2 helpful votes
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MyHeritage is a professional site and handles its search challenges well. However two way guidance and patience is needed by all. It has mapped out my maternal side family history back to the early 1700's and this has provided valuable ancestral tracking closure for me. I am very grateful for this

Date of experience: October 18, 2016
GB
1 review
0 helpful votes
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Brilliant customer support. I was concerned that my sample may have been lost in the post. Basically told me to give it a bit more time and not to worry to much because if it doesn't arrive at the lab they'll send a replacement free of charge.

Date of experience: February 15, 2018
GB
1 review
1 helpful vote
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Started to put together a family tree quite a few years ago, I could not get my head round how various member of long distance relatives were related to me. Easy to use and manage including creating complicated family links. Highly recommended

Date of experience: February 17, 2019
Kathryn C.
Illinois
1 review
1 helpful vote
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Worth the experience
March 30, 2018

It was definitely worth the experience. Having my DNA tested revealed ethnicities that I never knew I had. Part of my dads side family always took pride in being Italian, little to find out our direct ancestors just lived in Italy- they were actually Greek! As well as I had no idea my mothers side had Finnish and Nigerian! And now that my family members have started their testing we are linking our family origins. Its been a wonderfully eye opening experience and has encouraged me to dig deeper into my family history.

Date of experience: March 30, 2018
Netherlands
1 review
5 helpful votes
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Be very careful with this company. The MyHeritage website is not that bad but once you want to stop your subscription it is very hard. They respond with an email but next year they just take money from your credit-card and keep your subscription. I have a bunch of emails where I confirmed that I really want to stop my subscription but again they took 189.01 euro. Be warned, do NEVER take a subscription at MyHeritage, they are scammers.

Date of experience: November 9, 2019
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Peter,

It was never our intention to cause you such a bad experience and I would like to assist you on a direct basis.

I must clarify that one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.

Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

Please send me a message from your registered e-mail address at kayleigh.vipsupport@myheritage.com so I may assist you with this as soon as possible.

Kind Regards,
Kayleigh MyHeritage Team.

South Africa
1 review
0 helpful votes
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You have an excellent program to help people who are doing research about their family. Unfortunately we cannot continue using it because of lack of finances and of time presently.
Thank you for the work.
Regards

Date of experience: July 1, 2018
GB
1 review
2 helpful votes
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Having several Family Trees on the go, I needed clarification of subscriptions. A lady called Eve was very helpful, very pleasant and supplied all the information I required.
My only complaint (and it is NOT against Eve!) is the length of time I waited on the 'phone - even though a disembodied voice told me more than 25 times that I was "first in the queue" and would be answered by the next available operator. I also agree with other commentators that the "whistling muzak" is so annoying!
However, at the end of the day, I got the information requested and I'll just try not to call for help or support too often!

Date of experience: May 7, 2017