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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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When GENI was bought? By MyHeritage I, as Pro Geni user with a guaranteed life time membership was promised that I'll have the same membership privilege with MyHeritage.
This promised was kept until recently but know, when I want to open a Profile I get a request to subscribe!
I've put my whole family tree of over 9900 people on MyHeritage and if they don't keep their promise to us I will delete everything!
I was able to cancel my renewal on the day it was due. The customer service representative I dealt with was excellent and even offered me the same deal as when I first enrolled - if only My Heritage had used that or a better deal, in the first instance together with a note reminding me my renewal was due.
The main reason for not renewing was that the site had limited European records for my particular research. That is surprising considering that many UK folk initially came from Europe rather than emigrate to North America where the bulk of information lies.
I was very please with the support help that I received. I attempted to merge additional extended family from another tree into mine. As a new user, I found out I ended up with a lot of duplicate persons. While I would have liked the program to have an undo or merge function to ease the correction, Dylank provided me with a very usable work-around solution. Additionally, I was very pleased at how quickly the help telephone line was answered. Thanks for providing a solution
I am not the most technically savvy individual but IanV was very patient, thorough and efficient in helping me resolve my challenges. Thank-you Ivan for all your help and your very pleasant manor.
I spoke to Laurie from MyHeritage. She was so approachable, listened to my family stories with patience and interest and addressed my questions with expertise and sound advice on possible future purchases. It was really a very reassuring and helpful call to Laurie. Highest praise to her! wish so many other call-takers had her gifts/skills!
I had a problem in my program, which prevented me from adding a kin to it. The Common Questions section of Heritage Support Center had not proper answer to the mishap. I sent them a letter, described the dilemma, and after few days they fixed what was wrong.
I want to thank you all for letting me know who I really am. You see I am mixed race. Although I had difficulty to get into my heritage but ( although) I didn't have a password it keep saying you have to put a legal password, but I put my password. Anyways that's that. And I am here now. The lady ( Amanda)on the phone help me. I hope that will put a feather in her cap.
Though a german speaking person was not available i got a very clearly english speaking person on the phone who helped me to solve the problem quickly.
I received an e-mail about a recent issue with the breach of security with MyHeritage, so I called their hotline. I've spoken with Alon and he's able to explain to me in simple way what the content of the email and what happened with the issue that was said. All in all, they are very prompt with details and took actions quickly. I commend also Alon for assisting me with password change and detailed explanation of the email. Thanks MyHeritage!
I had Great help getting in down ASAP in under 5mins. Oh Yes Ty very much. Next time I will double check my data..
When asked for help, got help fast and effectively. What more can you ask for? Very responsive to any request.
I tried to add a photo of myself to my profile and the system would not let me do it. I called and talked with Shaun and he did it for me and then showed me how to do it in the future if I need to add photos in the future.
Thanks.
I got problem with my site because I got my mail adress wrong. My site is on my older adress, wich I don`t use now, My old adress wich was used on my site in the beginning was *******@outlook.com. My new adress is *******@gmail.com, and my payment was done on this adress. The site I need to reach is the Lian site, not Inger Mari Nergård. I would be very happy if you could get help to get this right! Thank you. With respect Helen Lian Skjaeret.
Er wordt duidelijke hulp geboden met veel geduld. Het enige dat verbetert kan worden is de wachttijd als je in de wacht staat.
J'ai beaucoup apprécié la facilité pour vous joindre et l'efficacité de l'aide apportée suite à une écoute attentive du problème.
La conception du kit ADN ainsi que sa présentation sont parfaits et d'un usage facile.
Cependant, il serait souhaitable que les instructions soient dans la langue du pays de destination ou tout au moins, enplusieurs langues.
I started using MyHeritage.com over two years ago. A special membership pricing lured me in, and exceptional resources at a reasonable price have kept me there. Add to this, a great interactive format and the ability to easily connect with other members has led to much new information and multiple confirmation of pre-known information. Recently, I was unable to connect to parts of the site due to a corrupt ed email address. I contacted customer service in the wee morning hours. A very congenial and capable customer service agent reset my account with my new email account and patiently waited while I made sure everything worked well. An average internet service with good customer service is a pleasure to work with, and a great service with great customer service is not just great, it makes for an exceptional experience. I enjoy working on family history. MyHeritage makes it so much easier. Jbl
If you think you can do research on myheritage with a premium membership, think again, you can't even look at other myheritage records in research, it is ridiculous that you have to also purchase a data subscription, what a waste, what a big cost, what a fail of communication! Very very frustrating, beware of trying to get a refund!
Dear Robin R.
I'm sorry to read your low star review and will do all I can to assist.
Indeed, MyHeritage is based on subscriptions. Mainly because It is not possible for us to stay consistent and offer so many record collections along with state of the art research tools without hiring a team to support our products. As you may know, many services in general, are subject to a membership charge, including the genealogy research market because it expands as more historical data is uploaded from MyHeritage partners that require royalties on its use by customers.
Nonetheless, we offer an assembly of separate subscriptions that will fit your research and budget including a free basic membership and a free downloadable Family Tree Builder program. Also, some records in SuperSearch are free (e.g. BillionGraves, Social Security Death Index, family search). Some of our members will purchase a complete subscription that offers all research tools but many of our users prefer to only pay for some features as they don't really use the entire array of tools we offer.
I would be more than happy to personally help you find the best membership that fits your budget anytime or if you do require a refund. Please feel free to contact me at john.vipsupport@myheritage.com at your nearest convenience.
Sincerely,
John,
MyHeritage Team
I had a serious problem: I have changed email-address and couldnt remember my password and not my ID-number. Then it was impossible to reach MyHeritage. They have no general email-address and no phone you can just call. I solved my problem by sending a personal message by Messenger to one of the employees I found on the internet. After that they contacted med and problems are solved. Not good enough! Stein, Norway
Dear Stein S.,
We absolutely value every single one of our genealogy researcher's questions and request for assistance. We can only apologize for any inconvenience this has caused.
If you ever require further assistance please do not hesitate to contact me directly at john.vipsupport@myheritage.com or also visit https://www.myheritage.com/contact-myheritage for further contact details. Thank you.
Sincerely,
John
MyHeritage Team
My problem was fixed. Very satisfied and happy with the service. The lady who helped me was professional and kind.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to read you low star review and would like to resolve any issues you may be having. Feel free to email me with your account ID or registered email address to john.vipsupport@myheritage.com Thank you.
Kind Regards,
John,
MyHeritage Team