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MyHeritageReviews 6,477

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Slovakia
1 review
0 helpful votes
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Spôsob vyhľadávania
July 1, 2025

Veľmi intuitívne je možné vyhľadávať osoby a ich rodinné väzby, V prípade potreby je jednoduchá možnosť kontaktovať autora údajov v HT

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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De oude systemen van overzicht van de stamboom vind ik veel prettiger

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Aber um die maximale Kundenzufriedenheit bei mnir zu erreichen wäre eine Aufsplittung des Jahresbeitrages in vier, bzw. Zwei Teilzahlungen empfehlenswert.

Date of experience: July 1, 2025
Nebraska
1 review
0 helpful votes
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My long lost relatives
July 1, 2025

Keeps coming up with new ideas to help me find my relative. I have found many to decide, but I couldn't find before on any other site. Keep up the good work. I appreciate you.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Love this site
July 1, 2025

Absolutely love this site I have found so many distant relatives I had no idea about.

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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Easy to follow Instructions, clear routes to investigate wider roots.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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Hace trece años comencé mi afición por la genealogía con los arboles de mis padres y poco a poco lo he ido extendiendo a más familiares, más apellidos y localizaciones, ello me ha hecho conocer, aprender y comprender la historia, no solo de los grandes acontecimientos y hechos, sino también de mi la vida cotidiana de las personas ordinarias que nos han precedido. Myheritage proporciona muy buenas herramientas y cada día introducen nuevas que nos facilitan el trabajo.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Interesting
July 1, 2025

I satisfied the need I have to find out my genetics. I had some odeas about it but needed to confirm. On the other side it was a surprise to know about some of it.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Robot
July 1, 2025

I understand the need to check if I'm a person or not, but I was on the site yesterday for approximately 2 hours, I was checked 7 times in that time having to complete up to ten pictures each time. To say I found this frustrating is an understatement. I have used this site for almost 3 years now and have never had this amount of checks, I am seriously considering moving sites.

Date of experience: June 30, 2025
Virginia
2 reviews
0 helpful votes
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I started up av few years ago in a little scale but after the the first year I nowadays even can help others to find missing heirs

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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J'ai mis du temps à comprendre comment vous fonctionniez. Présentation pour les ajouts descendants pas au point. Si j'ajoute une famille que le site me propose, si j'enregistre des doublons ou si j'enregistre des erreurs commises par les internautes, je dois supprimer une famille et recommencer.
Inscription trop chère. Mes revenus ont baissé et je ne peux pas continuer.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Very useful
July 1, 2025

Very helpful in expanding peripheral lines. I like the sync with FamilySearch.

Date of experience: July 1, 2025
Curacao
1 review
0 helpful votes
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Family
July 1, 2025

Easy to navigate, and overall a great experience for finding information.

Date of experience: July 1, 2025
Brazil
1 review
0 helpful votes
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Fascinante
July 1, 2025

Realmente é fascinante as descobertas efetuadas a cada dia. Uma verdadeira montanha russa de emoções a cada descoberta.

Date of experience: July 1, 2025
New Mexico
1 review
0 helpful votes
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Family
July 1, 2025

I never thought I would be able to find family this far back. This is a wonderful site.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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Thank you
July 1, 2025

My family tree has been enhanced by my heritage and I have fallen under ship that my great grandfather arrived on in 1881

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Parish Records
July 1, 2025

I am happy that I can research my family tree. However, I am rather disappointed with not being able to search Parish Records. Unless you can and I have not figured this out yet.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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Ease of use.
July 1, 2025

As a part time researcher, MyHeritage is a geat source of leads. Weak on Hewitt and Robinson lineage.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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My heritage is truly a very helpful website for genealogical research and features a fairly large base of subscribers. The primary factors which keep it from receiving my ultimate accolade of 5 stars are: a) It does not include a merge feature for duplications, which then requires one to delete and recreate, an added, frustrating step. B) The secondary frustrating aspect is that Myheritage does not assign matches to a specific parent, which adds another laborious step to genealogical research. C) Thirdly, the AI assistant is too limited, and offers very little interactive responses. In my opinion, enabling these enhancements would. Do greatly to make Myheritage dna a 5-star operation. However, please keep up improving yourresources and expansion of your database.

Date of experience: July 1, 2025
Washington
1 review
0 helpful votes
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Genealogy Depth
July 1, 2025

I started doing genealogy long ago with "snail mail" and personal interviews! As time progressed and the internet became a go to resource, more information was available and searches became more profitable.
I joined more online services and was able to reach more people and share data! Then, DNA became available and I was quick to have my genetics added as a valuable tool to ascertain my family relationships. Thanks to the broad scope of My Heritage, valuable extended family relationships, including distant cousins became available to me. Now, I use only My Heritage's discoveries to obtain new family data!

Date of experience: July 1, 2025