business logo of MyHeritage

MyHeritageReviews 6,364

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey star
grey star
grey star
grey star
grey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Share Review
Report Review

Brilliant site.
July 1, 2025

Easy to use, the suggested matches are super helpful. 5* I have grown my family tree which is now huge and I've also learned useful facts re my ancestors.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow Roger M.
Unfollow Roger M.
Share Review
Report Review

Older technology unwieldy
July 1, 2025

The software seems aged and inflexible, the few new features seem to have been added rather than integrated. Lacks flexibility

Date of experience: July 1, 2025
South Carolina
1 review
0 helpful votes
Follow Eddie L C.
Unfollow Eddie L C.
Share Review
Report Review

NO HELP
July 1, 2025

Over about SIX Months Program got to where it would not sync. Tried all fixes I could find on line. Sent request FOUR times for help NEVER GOT ANY FROM MYHERITAGE. So I ran a book for information and OUIT.
NOT PAYING FOR SOMETHING THAT DOES NOT WORK HALF THE TIME AT THESE PRICES.

Date of experience: July 1, 2025
Italy
1 review
0 helpful votes
Follow fabrizio m.
Unfollow fabrizio m.
Share Review
Report Review

Super interessante
July 1, 2025

Ottima esperienza, come conoscere le proprie origini, promemoria per compleanni, idea simpatica quella di poter inserire anche le foto

Date of experience: August 1, 2023
Canada
1 review
0 helpful votes
Follow Renata T.
Unfollow Renata T.
Share Review
Report Review

Not proper assessment DNA different than ancestry.ca. Always ask for more money but your assessment is wrong

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

Learning
July 1, 2025

Thanks to Heritage I am learning who I am as I was in social services until 10 with only Mark known as my name. Adopted at ten to Kizee but adoption revealed my real name. Mark Christian Rothschild which I didn't like the name. Started learning, very inquisitive as a child's slowly learned to like it. Rothschild who I am Heritage has shown me relatives I'm connected to. Thank You Mt Heritage. Made me proud to be a dutinguished Rothschild, proud of it!

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
Follow Peter C.
Unfollow Peter C.
Share Review
Report Review

Been doing this for years
July 1, 2025

All good but i dont like being pestered with a lot thing i dont want

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Share Review
Report Review

Nöjd.
July 1, 2025

Tycker att de kommer mycket information, nya personer i släkten hela tiden. Glad för det!

Date of experience: July 1, 2025
Italy
1 review
0 helpful votes
Follow Paolo A.
Unfollow Paolo A.
Share Review
Report Review

Reliable and broad
July 1, 2025

Is the only site which allows me to create a family tree with even eleven generations of ancestors (up to half of 17th century).
It also provides frequent discoveries which quite often are useful to my researches on my family.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
Follow Alfredo G.
Unfollow Alfredo G.
Share Review
Report Review

Todo muy bien
July 1, 2025

Gracias, gracias, gracias, por todo, muy bien 👍 pero por favor escríbanme en español (spanish)

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow JJ W.
Unfollow JJ W.
Share Review
Report Review

Important Trees
July 1, 2025

I have been able to share, with my stepsister, the history of my family after being adopted 77 years ago and not knowing anything about the history for my entire life. As I did research, I have come up with a pretty extensive family tree with the help of My Heritage & my own research.

Date of experience: July 1, 2025
Oklahoma
1 review
0 helpful votes
Follow Brenda B.
Unfollow Brenda B.
Share Review
Report Review

Love MyHeritage!
July 1, 2025

Always easy to navigate, loads of information! Wish I could always afford it. Add a monthly payment plan and maybe I could get more. Most recent me purchase was a belated birthday gift from my son to me since I couldn't get it myself. Thank you.

Date of experience: July 1, 2025
Israel
1 review
0 helpful votes
Follow Betty S.
Unfollow Betty S.
Share Review
Report Review

MyHeritage and Omni
July 1, 2025

I have been using My Heritage for 10 years and subscribed to Omni too.
All organized by families

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
Follow Anna D.
Unfollow Anna D.
Share Review
Report Review

Only one disappointment
July 1, 2025

Wonderful in all ways but one. Despite many requests, you STILL insist on calling my ( indisputable) biological Father, my Stepfather. I cannot help but feel it's hurtful, to the memory of a wonderful man.! Otherwise, I find the Site very informative. Thanks.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
Follow Jill F.
Unfollow Jill F.
Share Review
Report Review

Finding my family
July 1, 2025

I was adopted as a baby so it has been very rewarding finding my biological family. Sometimes it has been a little difficult for me to locate family as in p christian name ast years they have given each generation the same christian name. Overall I have found it quite rewarding.

Date of experience: July 1, 2025
Switzerland
1 review
0 helpful votes
Follow cobe C.
Unfollow cobe C.
Share Review
Report Review

Ich bin sehr zufrieden
July 1, 2025

Ich arbeite seit mehr als10 Jahre mit Myheritage habe über 100 Mitglieder

Date of experience: July 1, 2025
Norway
1 review
0 helpful votes
Follow Gjermund J.
Unfollow Gjermund J.
Share Review
Report Review

Great ancestry research site
July 1, 2025

I have greatly enjoyed the site My Heritage and been researching my ancestors far back in time, longer than I could ever have dreamed of had it not been for this site. I am really happy the site exist and I have a much use for it and it has been invaluable in my work.

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
Follow Jesse C.
Unfollow Jesse C.
Share Review
Report Review

New Algorithm
July 1, 2025

The new DNA algorithm has completely reconfigured my DNA results, eliminating large percentages of ethnicities. This is quite upsetting.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
Follow Gisele V.
Unfollow Gisele V.
Share Review
Report Review

I started with MyHeritage in 2012 in order to learn more about my American Family, immigrated from Belgium, and discover why my father was born in Pennsylvania but was raised in Belgium.
I especially wanted to discover where my grandfather grave is located. I did all that and after 13 years there are over 5000 people in my tree and adding more as my research progresses. MyHeritage has all the tools I need to do that.

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
Follow Julianne G.
Unfollow Julianne G.
Share Review
Report Review

A Portal to the Past
July 1, 2025

My Heritage has given me the pathways to connect with my past. I did not have the wisdom or maturity to query my parents while they were still alive. Through the data bank of My Heritage, I have been able to link prior generations. It has been an invaluable resource.

Date of experience: July 1, 2025