Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I buyed a kit on november 15 but never received it, then You guys said You Will send other one but the tracker of that one never updates. Just like first one. It is not fair I want My refund
They have great communication keeping you updated, good advice when required confirming connections to your family tree.
Site is a little underwhelming. Struggling with keeping my tree organized. Whenever I find a link I feel is beneficial to my search they ask for more money.
Very good services offered from tracking family history, dates, names relatives, ancestral places, family, official documents, offering various great packages to choose from Thank you to my héritage maria Sinicropi
I'm buried by the amount of matches, so I'm going to restrict the number of ancestries I follow. To focus only on those, too few, that concern me directly.
Great service. Great, company. Would not use another company
Had a problem in trying to reconnect into an old account and the Team literally pulled out all the stops to get me reactivated
Having to get a verification code every time you log on. It would be helpful if the number was valued for 24hours say from 0001 to 2329.
In the Discovery column can the numbers go from the least as well as the most as I prefer to go that way as it makes it look as if you have done more.
The program is super and MyHeritage is constantly making it better.
Mainly good but at times the extended families are too far out from the person being texeatchef
Happy with you so far the only problem i do experiance is when i send message to people they either do not or choose not to reply they also take a long time to do so
Since being a member the amount of information i discovered has let me to find out a lot of family i didn't know about
I have ( still due to lack of interest) a problem adding a person to my family tree as a member. Sent 2 requests for assistance and no response.Thank you.
Disappointed at way renewal figures suggested:
Price was reduced at least 3 times before "final" amount was quoted.
When I didn't "bite" at the amount it was a rude hang up!
Dear Doreen,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the renewal process. We strive to provide transparent pricing and a positive customer service experience, so it’s disappointing to learn that you felt otherwise. Your feedback is valuable, and we will take it into consideration as we work to improve our service.
If you would like to discuss this further, please feel free to contact us at vipcare@myheritage.com. Kindly include a link to this review for reference, and our team will be happy to assist you.
We appreciate your time and hope to have the opportunity to address your concerns.
Sincerely,
Samuel
MyHeritage Customer Care
I paid for more...I was showed it could be done...for another fee of course. I paid, now nothing weeks later.
I got right back to the 14th century!
I always heard about being related to sis lady's dukes and earls now I have historical proof right up to modern times where mansion houses are still standing..
I appreciated the customer service I receive during my recent renewal.
You can always count on MyHeritage to have the best ways to build your tree with all your ancestor's. So easy to achieve all possibilities to find and love the family tree that you have always wanted to have. Thank so much for the help you give to all your costumer's.
Data handling is excellent, but some bells are missing especially with regard to displaying the resultsThere should be other tre form like direct lineage etc.
I asked why My Heritage annoyingly refers to my grandfather as 'mother's uncle's niece's father-in-law' and my uncle as 'mother's uncle's niece's brother-in-law' and if they could use the simple one word description. The response that I received on 14.01.2025 indicates that there is a 'floating branch' on my family tree! I have no idea what that means but unfortunately it sounds like I am stuck with the complicated My Heritage way of describing people?
Site is great. Loads of links to other sites as well. Still playing with it but am able to update my Family Tree.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear Paul,
Thank you for your feedback.
We understand how frustrating it can be to experience difficulties when adding a person to your family tree. You may find a solution in our Help Center here: https://www.myheritage.com/help-center. If you still need assistance, please reach out to us at vipcare@myheritage.com with details of the issue. Kindly include a link to this review for reference when you email us.
We appreciate your patience and are here to help.
Sincerely,
Samuel
MyHeritage Customer Care