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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Easy to build my family tree. Wealth of information to research; with accurate algorithms which make it easy to evaluate matches and research far back into my family's history.
Date of experience: November 12, 2024
I find the Heritage website sometimes difficult to find relatives it seems to me it is only good if a relative is also a member, your search engine for some of my relatives is not good
Date of experience: November 12, 2024
I don't understand how to use all the info. Don't know where to find things I want. Like birth certificates marriage cert. Death certificates. How to change wrong info stuff like that
Date of experience: November 12, 2024
Who knew we would see relatives in Finland. We knew about recent relatives in Scotland and England, but knew very little about far away Finland. We will next start exploring Japan next.
Date of experience: November 12, 2024
Professional genealogists, and/or serious amateur genealogists, are a demographic group that needs to be considered differently in your protocols for fraud protection of sites, collaboration and DNA uploading. Many of us manage well over 20 accounts. Your two step verification is a very real problem for international collaboration. Your collaboration limits one to collaborate with only 20 persons. Your uploading of DNA restrictions to when a kit was purchased is ridiculous because people die and cannot redo a test, and older persons will never give money a second time. PLEASE PLEASE make things easier for those of us who are seriously behind DNA and genealogy and are your best salespersons!
Date of experience: October 28, 2024
I have found MyHeritage extremely useful when researching my FT. I particularly like to see Relativity Connections. I have enjoyed the photo colourize and AI life story biographies features
Date of experience: November 12, 2024
I've had great success in finding my family history and loved it. I had no idea for example I've learned that William Brewster from the Mayflower is my 10th great Grand father!
Date of experience: November 12, 2024
I couldn't sing in to my account, e-mail was not in use anymore. Correct answer to a few questions, got my account back with my new e-mail next day.
Date of experience: November 13, 2024
Finding our roots is a must in our life.
I never thought it was possible to go back so far in time and with such precision. My Heritage has helped me find relatives that I didn't even know about.
Date of experience: October 28, 2024
I have found family members I didnt know i had as my Father Died When I was 7 years old and even though we were a big family We didnt know a lot about my Father family like his gran parent other than his mother as his Father also died young.
Date of experience: November 12, 2024
I've been a customer for many years, paying a hefty annual subscription fee. After the incident involving automatic charges, MH agreed to refund me 91GBP and I've been chasing them for this money for the past two months now to no avail.
Horrible (absent) customer support. They care about new clients and upselling only.
Date of experience: October 13, 2024
Hello Germain,
I managed to locate your account and have now sent you a direct email in order to help you
With your issue. Please be on the lookout for an email from dean.vipsupport@myheritage.com.
Kind Regards,
Dean,
MyHeritage Team.
I have been using MyHeritage for quite a few years now. Always have lots of hits with family members from the past.
Date of experience: November 12, 2024
Slow to receive but it was not a big deal. Can't wait to see my results
Date of experience: November 18, 2024
I needed to change my email address and your operative doggedly continued to help me until it was done.
Date of experience: November 12, 2024
I have had a few issues where I got some strange error messages about some daily limit, despite not having used MyHeritage that day, but on both occasions, was resolved quickly by their support.
Date of experience: October 28, 2024
I have been a member for some years now. The site is my second home with my obsession for Genealogy. I have never had any issues at all and would and do recommend to other people with hesitation.
Date of experience: October 28, 2024
I had an amazing result from my DNA but do feel that the fact you have to keep paying for any family history/tree is annoying and not made clear at the outstart
Date of experience: October 29, 2024
Hello Lisa,
We value your feedback and we are committed to providing you with a positive user experience
MyHeritage is based on subscriptions that offer various tools for genealogy depending on your research focus.
That said, we offer a free basic plan along with a number of different paid subscriptions, depending on what area you are trying to research.
A free Basic plan is a great start if you are just beginning the research of your family roots. A paid subscription includes our latest state-of-the-art matching technology or access to our extensive historical record search engine. These subscriptions can be canceled at any time, online, or by contacting our support team.
If you would like more information about our subscriptions to find the one that best fits your research needs, please feel free to contact me directly at dean.vipsupport@myheritage.com. I'd be happy to help.
Sincerely,
Dean,
MyHeritage Team.
Why can't my heritage cover relatives in other countries without additional charges. What positive information can be communicated to me from DNA if my heritage level denies OCONUS relatives.
Date of experience: November 12, 2024
I've found My Heritage a lot of fun tracing my family history, discovering things I had forgotten and learning new facts
Date of experience: November 12, 2024
Ya había hablado con una persona para solucionar el problema. Pero la cosa acaba de empeorar porque ingresé en mi cuenta el dinero para las compras navideñas y me acabo de encontrar con que no puedo pagar porque me han pasado un recibo de 119'79€ y además ese dinero está retenido. No puedo finalizar las compras. Así no. Por lo que anulo lo tratado con la persona con la que hablé y cancelo todo. Que me devuelvan el dinero del pedido y que anulen el recibo de 119'79€. Y ahora mismo además. Pero qué mal todo.
* MyHeritage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2024
============== Español Traducción ==============
Cara Carla,
Gracias por tus comentarios.
Entiendo que has tenido una experiencia frustrante con el cobro y la retención de fondos en tu cuenta, especialmente durante la temporada navideña. Lamentamos mucho las molestias ocasionadas. Nos gustaría ayudarte a resolver esto. Por favor, contáctanos en vipcare@myheritage.com.
Por favor, asegúrate de incluir un enlace a esta reseña como referencia para nosotros.
Gracias por adelantado.
Atentamente,
Samuel
Atención al Cliente de MyHeritage
============== Original English Message ==============
Dear Carla,
Thank you for your feedback.
I understand that you had a frustrating experience with your account being charged and funds being held, especially during the Christmas season. We are sorry for the inconvenience. We would love to assist you in resolving this. Please reach out to us at vipcare@myheritage.com.
Please make sure to add a link to this review as a reference for us.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care
Since being a member the amount of information i discovered has let me to find out a lot of family i didn't know about
Date of experience: November 12, 2024
I have been amazed by the amazing depth that you can get to. Some of my records appear to go back to the 1200's.
Date of experience: November 12, 2024
I have already given to you, my answer to your question. For this reason I don't intend to add any further information.
Date of experience: November 12, 2024
I have had a great satisfaction in myheritage since I bought a Legacy software.
Date of experience: November 13, 2024
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Thank you for sharing your experience. We understand how challenging it can be to locate relatives, especially when they may not be members of our platform. To assist you further, please reach out to our support team at vipcare@myheritage.com from the email registered to your account, and we’ll be happy to guide you through the process.
Kind regards,
Henrik,
MyHeritage Customer Care Team