MyHeritage

Overview

MyHeritage has a rating of 4.2 stars from 4,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

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Australia
1 review
0 helpful votes
Follow Trevor W S.
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My Heritage hints allow plenty of exploration, as with all hints there may be incorrect data provided, so a hint is simply a starting point, amazing how many people have the same name that are not a part of your family, sometimes even in the same general area, hints are useful and it is relatively easy to create a family tree, however traps are there so proceed slowly and with sources.

Date of experience: March 7, 2025
Czechia
1 review
0 helpful votes
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I have the following problems: In family trees, there are for example two (or more) different dates of birth/marriages or deaths. It's not possible to enter them into the family tree until they are verified in the registry record.
In the case of additional children and siblings that I don't want to include further in the family tree, I miss the option to mention them in a note, so that they would be visible but not subject to Smart/Record Matches searches.
If I make a mistake by accident and assign a person to someone else or if some person is accidentally listed twice, then it's very difficult to fix this error.

Date of experience: March 1, 2025
Utah
1 review
0 helpful votes
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I like MyHeritage
February 15, 2025

MyHeritage is a wonderful experience. I like the weekly suggestions with newspapers, finds, and etc. Sometimes they come faster than I have the time to look at all of them, but when I get a chance the hints are helpful and appreciated.

Date of experience: February 15, 2025
New Zealand
1 review
0 helpful votes
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Confusing
March 7, 2025

I wanted to merge two large trees on My heritage. Instead I have ended up with 2 large and 2 small.
Yes they are all trees I had created over the years but now I keep getting hints for the older smaller ones which Zi don't want.

Date of experience: March 7, 2025
Switzerland
1 review
0 helpful votes
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Ich hatte während längerer Zeit ein gröberes Syncrhonisationsproblem zwischen dem Web und dem FTB. Auch der Support konnte es zuerst nicht lösen. Eden vom Support übernahm den Fall und scheute keine Mühe, mir zu helfen. Nun ist das Problem gelöst. Ganz herzlichen Dank.
Sowieso bin ich ganz begeistert von MyHeritage, insbesondere von den Zugriffsmöglichkeiten auf Millionen von Dokumenten. Eine Anregung habe ich: Meine Frau und ich liessen eine DNA Analyse machen. Es ist schwierig, diese zu interpretieren. Hier wäre eine für Laien geeigntete Erläuterung oder auch Links zu solchen Erläuterungen hilfreich.
Richard Heinzer

Date of experience: January 17, 2018
Israel
1 review
0 helpful votes
Follow דבורה מ.
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אתר מדהים, שירות תמיכה מעולה, ממליצה בחום לחבריי ומשפחתי ליהנות מכם. תחושת שלווה, יש על מי לסמוך. התמיכה היתה מועילה עניינית ומקצועית. תבוכו במעשיכם. יש מה ללמוד מאנשי המקצוע שלכם. החלפת כתובת מייל חשפה אותי לאילן שלי.

Date of experience: February 12, 2024
Germany
1 review
0 helpful votes
Follow Klaus R.
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Eden hat mir über TeamView sehr gut geholfen und einen zum zweiten Mal aufgetretenen Synchronisierungsfehler "Fehler 11" beseitigt.

Date of experience: August 10, 2017
Germany
1 review
0 helpful votes
Follow Peter-Alfred G.
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Nachdem wieder mal kein deutschsprachiger Mitarbeiter zu Verfügung stand konnte ir trotz extremer Sprachschwierigkeiten geholfen werden; Danke Maja

Date of experience: November 27, 2017