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MyHeritageReviews 6,486

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Minnesota
1 review
0 helpful votes
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MyHeritage experiences
June 24, 2025

I have done some work using MyHeritage a few years ago and fund it to be a very easy program to use and it keeps improving as i i get use to working on it again. The people that I have talked to have been very helpful.

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Great Sight
June 24, 2025

I find new things about my family just about every day. I really enjoy finding new family

Date of experience: June 24, 2025
Illinois
1 review
0 helpful votes
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Lost Hope
June 24, 2025

Never received my results, my wife did but I didn't. What more do you want?

Date of experience: June 24, 2025
NL
1 review
0 helpful votes
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Erg tevreden
June 24, 2025

Het is leuk om uit te zoeken tot hoe ver je terug kan gaan in de familielijn. Om te ontdekken waar je vandaan komt. En wie je voor ouders waren.

Date of experience: June 24, 2025
Sweden
1 review
0 helpful votes
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Bygga vidare
June 24, 2025

Det är lätt att bygga släktträdet större och att ha hela trädet synligt. Dessutom går det att göra överskådliga tavlor.

Date of experience: June 24, 2025
NL
1 review
0 helpful votes
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Familie zoeken
June 24, 2025

Je vraagt je zelf wel eens hoe je familie er uit zou zien
Welnu ook ik was nieuwsgierig en ben lid geworden van my heritage
Een perfecte site hiervoor
Duidelijk en verzekerd van hulp indien nodig

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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MyHeritage is amazing
June 24, 2025

I have been using MyHeritage and the benefits are fantastic! After adding my relatives to my tree, the notices began. In my email I would find links to newspaper articles, yearbooks, other family trees, death/birth/marriage certificates for those in my tree. I also was informed of other folks who may be related to those already in my tree. It is amazing and I can't thank MyHeritage enough for all the research work they do.

Date of experience: June 24, 2025
France
1 review
0 helpful votes
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AGRÉABLE et ludique
June 24, 2025

Recherches facilitées avec beaucoup de documents à disposition. Un point pénible le robot!

Date of experience: June 24, 2025
Connecticut
1 review
0 helpful votes
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Pros and Cons
June 24, 2025

I do like the DNA Match chromosome browser, shared segments. It would be nice if the triangulated overlap segment matches would automatically show up, instead of going back and foward. The tree is nice, yet the top bars and side bars need to be hiden to allow the tree to be used. Also, Geni needs to be incorperated into My Heritage, to much duplication and only allows for errors.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Great family history service
June 24, 2025

Being a long time subscriber to My Heritage I am pleased with the information that is sent to me via email regarding my past ancestors. I have built up a good family tree through this and look forward to more exciting features in the future.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Some things I find difficult.
June 24, 2025

Good but if a person has been entered twice, it is difficult to remove one.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
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Easy to navigate.
June 24, 2025

The layout suits me far better than Ancestry.com even though Ancestry appears to have access to more specific detail, which I then transfer back to My Heritage site. It's easy to add information and, with two screens, I can cross check material to avoid errors from other sites, of which there are many.

Date of experience: June 24, 2025
Sweden
1 review
0 helpful votes
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Exciting
June 24, 2025

It is exciting when you at least find what you are looking for!

Date of experience: June 24, 2025
South Africa
1 review
0 helpful votes
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Good experience
June 24, 2025

Very good experience and friendly person. Have nothing more to say

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Ongoing Fascination
June 24, 2025

MyHeritage has exponentially enhanced and expanded my knowledge of our ancestors and contemporary extended family. This has included numerous South African relatives, as well as large numbers of ancestry lines with origins in Scotland (Traquair, Glasgow, Edinburgh), England (Kent, London, Middlesex, Cornwall), Netherlands (Utrecht, Amsterdam), Mauritius, France (Charente, Bas-Rhin, Blois), Germany (Essen, Besigheim).

Date of experience: June 24, 2025
Denmark
1 review
0 helpful votes
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Good help tool
June 24, 2025

A good help, but be aware you have to check all information elsewhere too.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Love My Heritage
June 24, 2025

So glad I joined My Heritage, any problems are quickly ironed out by them as soon as they can.

Date of experience: June 24, 2025
Spain
1 review
0 helpful votes
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Good support from Rubin
June 24, 2025

Rubin was very kind and patient throughout the whole process. He explained everything clearly and made sure I understood every step. His professionalism and friendly attitude made the experience perfect from start to finish. Highly recommended

Date of experience: June 24, 2025
France
1 review
0 helpful votes
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Site très pratique
June 24, 2025

C'est très pratique pour les recherches généalogiques. Mais l'abonnement reste un peu cher pour des gens qui, comme moi, n'utilisent ce site que de façon sporadique.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Feedback
June 24, 2025

I was very impressed how quick it was to sign up for you full package and how quick l was able to access it l found it very good and find it very hard to put down as now l can access all the facilities that are available so thank you

Date of experience: June 24, 2025