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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Fees keep rising and long time subscribers like do not get any real advantage... Just access to sources of little use. I maintain a tree with thousands of people and I have not had real advantage in doing so. I am really thinking to keep my tree locally.
Eu utilizo o My Heritage apenas para usar o pacote de fotos e já faz muitos anos que a parte da colorização não sofre atualizações. Já pedi diversas vezes para que a plataforma atualize e melhore esta função pois muitas fotos que colorizo o resultado é ruim.
It is fun to see our family tree grow as new people are added and others accept their invitation to participate.
Je ne me souvenais pas pourquoi j'avais quitter maintenant que je me suis réabonner je sais. La recherche est tres difficile. Avec nos aieux, exemple ou pouvait trouver la lignée complete, plus maintenant. Je cherche qq dans un endroit et il peut appraitre meme aux Etats-Unis, plus facile avec Généalogie Québec et Ancestry et Généalogie Drouin et beaucoup moins dispendieux.
Très mauvaise expérience...
À ce jour, j'ai placé 2 commandes importantes pour lesquelles je n'ai reçu aucune nouvelles. Il s'agit du traitement d'un produit généalogique fait sur mesure par vos experts.
L'autre consiste à l'achat d'un kit ADN.
De plus, j'ai adhéré à un plan PREMIUM PLUS d'un montant de C$ 199 et, je me demande en quoi consiste le support clientèle prioritaire?
I have trouble with duplicate and even more items such as DOB; addresses and etc. When I delete the duplicates and more, then try to save I get notice it will not update the corrected items.
I had problems with the site but found customer services excellent, very helpful and sorted the issue.
I'm enjoying using My Heritage, easy to navigate through all the processes, good to check out the Matches that My Heritage brings up. Very pleased with the results of uploading photos to the site.
GOOD -- EXCEPT I NEEDED HELP FROM ANCESTRY.COM DNA, ICELANDICROOTS.COM AND THE ICELANDIC CANADIAN CLUB IN TORONTO TO DISCOVER MY REAL GRAND PARENTS FROM ICELAND -- THORDUR THORDARSON AND KRISTIN THORSTEINSDOTTIR
As I no longer have any close relatives to help my search, this opened up a lot of info for me. I really appreciate it. It's exciting to go into my email to find an incoming message from "My Heritage".
Un petit geste pour s'y retrouver, a suivre, cette expérience est intéressante.
I spent many years researching my family and it was a slow process. Having a computer made things much easier, better than staring at microfiche. Even then it was still slow waiting for certificates finding they were wrong. Then I gave My Heritage a try and have never looked back since. It is very straightforward forward to use and in no time I have got back several hundred years because there are several other people who are researching related families. And now with DNA I find even more people I am connected to all around the world. I would not hesitate to recommend My Heritage to anyone who is stuck in there research it will certainly help you and you never know who you may find.
In my experience, I have received a flood of incorrect information that does not correspond to the accurate information I have entered. The algorithm is not sensitive to this dynamic. I am constantly being given American records for ancestors who never left Ireland. I've stopped reading what I'm sent because it takes too much time and is never correct.
Mais le problème est que le reçois des alert de mise à jour des personnes. Il faudrait qu'upgrade mon adhésion. J'ai déjà le meilleur abonnement. Comment remédier à cela?
I got a call my account was not renewed and would be discontinued. Well I had it wrote down as July 20th instead of June 20th. My credit card had been hacked so did not replace on my account. Thanks to the very nice gentleman that called. I was asleep so did not write his name down, about the account needed to be renewed. He even called back an hour later giving me time to check my information on My Heritage site. Thank you so much for the reminder and I renewed to up grade of Complete without OMNI. Saved me about half the price and I love My Heritage site. Thanks again for the call to remind me I was over due. I got it all straight and wrote the correct amount, date, and credit card down this time.
My only downsides are not being able to easily delete someone from my tree. Not being able to easily remove multiple of the same hints. I found my bio grandfather and obtained the information I need from family but daily I received the same hints multiple times. Not only for my grandfather but other family members too. So now I just ignore the lot. Got over 3,000 multiple hints. Also my maternal side European, lots of hints, but my paternal African, via the Caribbean NO hints whatsoever.
Great customer service. I had the need to download my tree on a new computer and the fast help and instructions were stellar~!
I have used MyHeritage for years now. I enjoy being able to combine my records together with family trees from others, DNA kits, military records, census records, death records, and even newspaper articles. The photo repair and enhancing tools are also very helpful. MyHeritage has helped me push past several dead ends and explore many branches of my tree. I highly recommend it to anyone interested in genealogy.
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