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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Also informed of new discovers and helpful hints. New items I never found before.
I immediately received the right advice to investigate and resolve this blockage.
Thanks to the information on MyHeritage, I was able to thoroughly research my maternal family history. I have been doing research with MyHeritage for over 2 years, it has been a wonderful period full of discoveries. Professional data, contact with people researching their roots from practically all over the world, the database is constantly updated.
Great experience. Friendly people, quick to respond, timely usually within 24hrs. Step by step guide to fixing the problem.
I cannot give admin status to my family members who are willing to maintain the tree. It's a great disappointment and we are looking for alternatives
Dear Orley,
Thank you for your feedback.
We understand your disappointment about not being able to assign admin status to family members who are ready to help maintain your tree. Collaboration is an important aspect of building a family history, and your concern is valid.
Please don’t hesitate to contact us at vipcare@myheritage. Com. Please make sure to send a link to this review for reference when you send us an email.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care
The information I get on my heritage is far better and informative than the other site I was using
I like the fact that you are getting more and more European records on MyHeritage, it makes it ever more useful for me in my family history research. I recently got a very close match for one of the DNA kits I look after and it was great to correspond with the new family member this way,.
Juste dommage de ne plus pouvoir passer par la france.
Il faut trouver une solution car l expérience est intéressante
Bardzo duża baza danych genealogicznych, przyjazny interfejs
Always a step ahead before competition thus increasing my curiosity
To get your health report you must fill in the question list. When there is a mistake or whatever you are not able to get or find a link to finish this list. So it's a waist of your money. Even to get a person to speak is impossible. I call this fraud.
Dear Gert,
Thank you for your review.
We understand your frustration regarding the difficulty in accessing the health report, especially if an issue with the questionnaire is preventing completion. Your concern is valid, and this is certainly not the experience we aim to provide.
To help you resolve this, please contact us directly at vipcare@myheritage. Com. When you do, include a link to this review as a reference. Our support team will be happy to look into this and assist you further.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care
Was intending to not renew but was offered a rate I could not resist. MyHeritage is good, I just needed to save some money. Intended to resubscribe later but am satisfied how all turned out.
This site makes researching my family fun fun fun.often I go to this site for a few minutes which turns into hours of fun
I have enjoyed using MyHeritage for many years and I have discovered many new things about my family and relatives.
Donne un aspect global de ses origines. Permet de voir dans quels coins du monde sont partis nos gènes.
I had a serious problem on the site page and I turned to help through Instagram. They answered me very quickly, and solved my problem. I am satisfied with the proposed option. Thanks a lot.
I went through the process several times to receive notifications for family events.birthdays, anniversaries, etc. But it did not work and still not receiving. Settings, preferences, and checked off the options. Need an intervention at your end.
I just discovered the photo dating feature, so I tried it out. At first I thought the date was off, but I went back and matched known birth/death/marriage dates, and the estimated date of the photo is better than my estimated date. I'm going to try it on un-named photos to see if it can help me identify the individuals. What a GREAT FEATURE! I also tried your AI application on a brick wall, but that didn't work well.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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========== Traduzione in Italiano ==========
Gentile Andrea,
Grazie per il suo feedback.
Comprendiamo che il costo dell'abbonamento possa sembrare elevato. Il nostro obiettivo è offrire strumenti avanzati per la ricerca genealogica e l'esplorazione del DNA, e ci impegniamo costantemente a migliorare il valore offerto ai nostri utenti.
Se desidera discutere ulteriormente le opzioni disponibili o ricevere assistenza personalizzata, non esiti a contattarci all’indirizzo vipcare@myheritage. Com. La preghiamo di includere un link a questa recensione nel suo messaggio come riferimento.
La ringraziamo in anticipo.
Cordiali saluti,
Samuel
MyHeritage Assistenza Clienti
========== Original English Message ==========
Dear Andrea,
Thank you for your feedback.
We understand that the subscription cost may feel high. Our goal is to provide advanced tools for genealogy and DNA exploration, and we are continuously working to enhance the value we offer to our users.
If you'd like to further discuss your options or receive personalized assistance, please don’t hesitate to contact us at vipcare@myheritage. Com. Kindly include a link to this review as a reference when you send your message.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care