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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Activating my husband and my DNA kits were made so much easier with the friendly voice on the other end of the phone. I had previously tried to activate these kits myself earlier in the day, but was struggling. What a relief when it was all sorted. We even had a few laughs before I hung up the phone. Many thanks Eileen
I used to have a subscription, but progressed further on Ancestry.com. MyHeritage continued to inform me even after my subscription expired. Nice, but nothing caught my interest. Then, yesterday, I got an email saying MyHeritage had info on NY marriages - 1806-2007 -- one of the gaps in my research. I got the info I needed but had to re-subscribe. OK by me, 'cause they may have more data on some of my gaps than ancestry, where I have hit a wall. Unfortunately, MyHeritage's online resubscribe process is flawed - it wouldn't let me select Virginia as the state I lived in. In fact, I couldn't select ANY state. I got in touch w customer relations and was led to another portal at MyHeritage to resubscribe. All worked ok, and the customer support person - in County Cork, Ireland (true?) - was very helpful, engaging and funny. So, I will re-post my review in 4 mos, providing a rating based on how much progress I make with MyHeritage in my genealogy efforts. BTW, Ancestry.com costs more.
The customer rep I talked with was completely knowledgeable about the problem I was having with uploading photos.(Turned out that the photos are too large.) But the wait time on the phone was way too long. MyHeritage, like many other companies that offer customer service over various platforms, should hire some more phone reps. Then their customer service would be 5 star!
I had two issues which were resolved but it took too long. The first issue was the pixel size of the photos. The program should have called out the error specifically, but it just rejected the photo with no explanation. The second issue was a problem with the synchronization (upload) which failed. They did address and fix the problem but it took weeks. That said I am happy with the program and support, but could use improvements.
I had problems with my databases in FTB, where addresses and notes multiplied completely uncontrolled. It was eventually impossible to work on the projects. I received invaluable support from MyHeritage by sending the databases to them. It was cleaned up and I was sent back databases without errors. Now it seems to work normally again. Thank you.
My heritage, is the Best site I have found, and I have tried all the rest, Some times though the names they take from Records, in England in this instance, are not quite correct as the older type of writing is ok for me but not for Americans to Decipher ( not their fault) the support over the Telephone is more than adequate as they go out of their way to be Helpful the Tree they provide makes a Good start for you, But you need to check all the Records... Top of the class from me for My Heritage
Excellent service from the support team and very helpful brilliant research site and easy to use. Would highly recommend this site for family research and ease of use to develop tree
Such a helpful customer services department. Absolutely delighted with them. Thank you very much for the help
Tack så jättemycket för all hjälp jag fick ang. Mitt abonnemang. Nu kan jag komma vidare. Mycket positivt bemötande! Jag känner mig verkligen välkommen att kontakta er igen.
Birgitta
Through their tracker system I could see my order was stuck in the Post Depot in New York. When I contacted My Heritage about it, Eileil was so helpful in sending out a replacement DNA Kit.
Thanks again.
Thank you very much for helping me with my problem, you explained it so clear I was able to resolve the problem with little effort
Thank You
Mary
Caroline worked with me to resolve a match up from Geni.com family tree to Myheritage family tree.
Caroline seem to be a bright and personable individual. She was highly capable of achieving the goasl I set for her. She resolved the problems quickly and in a way that I understood. I am happy with the result.
Myheritage need more employees like Carolyne. She is an asset to your company.
O site fez cálculo errado da idade dos meus filhos atribuindo a todos eles mais de 8 anos de diferença. Não obtive descobertas esperadas. O programa precisa de revisão. Tive muita dificuldade em incluir minhas bisavós porque o Major Raimundo Marques Figueiredo não casou com Antonia Alves e nem com Raimunda Serra Soares. Tive muita dificuldade. Soei.
The staff at My Heritage were very professional and helpful. They looked into the two deductions that were made from my account very quickly and had no issue with refunding them. They would be the only family tree website that i would deal with.
Debra
I called Heritage DNA support today and David was able to walk me through everything! He also was able to answer ALL of my many questions and in language that was easily understood. Great customer service!
I want to thank all the people from Myheritage for all your help while I was having difficulties with My Family Tree Builder, especially Daniel and Ron from Support, your support was greatly appreciated and I thank you from the Bottom of My Heart.
Thank you All
Happy New Year
Made a silly mistake when registering my details and was locked out of my account. Got help right away via social medi, super friendly and on New Years Day too.
Good job customer services team!
Due to a mix-up, my subscription was automatically renewed 2 months before I expected it to. I called customer service expecting them to give me a million reasons why they couldn't refund my money, but the very friendly service representative immediately offered to refund my money, and then did it on the spot. She also removed me from automatic renewal (her own suggestion) and happily answered other questions I had not related to the original problem. Truly excellent customer service.
I called customer service and they were very helpfull. They explained the process and talked me through fixing the problem. I was very impressed withe help i received.
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Dear Silvia,
I'm sorry to read your low star review and I sympathize with your efforts.
Your discoveries and matches are produced by comparing information in your tree to the millions of other trees in our database. It seems that you have had trouble editing your family tree correctly and therefore, your matches cannot compare correct information.
If not, this may be a bug that we need to look into.
In any case, I would like to personally help you with this. In order to do so, I need to locate your account.
Please e-mail me at rafael.vipsupport@myheritage.com so I may assist you with fixing this as soon as possible.
Kind Regards
Rafael
MyHeritage
**Portuguese Translation**
Caro Silvia,
Lamentamos ler sua crítica com estrelas baixa e simpatizamos com seus esforços.
Os Discoveries e Smart Matches são produzidos pela comparação de informações em sua árvore com os milhões de outras árvores em nosso banco de dados. Parece que você teve problemas para editar sua árvore genealógica corretamente e, portanto, suas correspondências não podem comparar informações corretas.
Caso contrário, isso pode ser um bug que precisamos examinar.
Em qualquer caso, eu gostaria de ajudá-la pessoalmente com isso. Para fazer isso, preciso localizar sua conta.
Por favor envie-me um e-mail para rafael.vipsupport@myheritage.com para que eu possa ajudá-la a corrigir o problema o mais rápido possível.
Atenciosamente,
Rafael
Equipe MyHeritage