MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
MyHeritage hilft sehr mit den Vergleichen und Meldungen zu den Matches.
Es sollte jedoch eine bessere Möglichkeit gegeben werden, hierbei eine Nicht-Übereinstimmung anzu-klicken, damit nicht immer wieder diese Matches auflaufen. Auch sollte ei9ne schnellere Möglichkeit bestehen, entdeckte Fehler / Unstimmigkeiten zwischen den Matches zu merlden und zu beheben.
One of the best things in my life. It was definitely an eye opener, and the most amazing experiences of my life. Thank you
MyHeritage er den bedste mulighed for at skabe et slægtstræ, gratis indtil et vist antal personer i slægtstræet. Der kommer, at man får en email-meddelelse om familiemedlemmers fødselsdage, m. M.
I've been a customer for many years, paying a hefty annual subscription fee. After the incident involving automatic charges, MH agreed to refund me 91GBP and I've been chasing them for this money for the past two months now to no avail.
Horrible (absent) customer support. They care about new clients and upselling only.
Mooi en goed programma. Helaas wordt het door de mede gebruikers niet of nauwelijks gereageerd en geen het programma dubbele info wat veel tijd kost om zaken uit te zoeken.
Tramite le vostre ricerche veniamo a conoscenza di cose molto interessanti per la storia di famiglia…. Grazie
Recibo cientos de datos e información que me han valido mucho para la construcción de mi genealogía.
I have been using MyHeritage for quite a few years now. Always have lots of hits with family members from the past.
Dik te vrede mee het is enkel jammer dat je niet verder terug kan in de tijd maar verder is het hartikke intrezand om over al te kunnen neusen van hoe of wat waar je fam vandaan komt
Dokładnie codziennie sprawdzam kto nowy jest ze mną spokrewniony. Po jakimś czasie potrafię dokładnie ocenić od którego z dziadków pochodzi nowy krewny. Super zabawa.
I needed to change my email address and your operative doggedly continued to help me until it was done.
Når jeg har et problem, som jeg ikke selv kan løse, så kontakter jeg Support, som så viser en række muligheder side op og side ned for at finde indgangen til support. Ofte kan det også for mig være svært at definere problemet. Det ville være betydeligt lettere for mig, hvis man kunne sende problemet til et sted, så kunne finde problemløseren. Komminikationen må meget gerne foregå på mit sprog -dansk.
Being able to find family that I never knèw I had has been absolutely awesome with my Heritage.Thank you for all your help
Comment expliquer qu'un natif du 24 mars 1870 à Gijounet dans le Tarn soit proposé par FILAE comme un natif du 23 mars 1877 - Ornacieux-Balbins, Isère, Auvergne-Rhône-Alpes, France
Ich habe nur gute Erfahrungen gemacht. Ich bin mit Der Eintragung von ca. 50 engsten Verwandten gestartet und mit Hilfe von MyHeritage sind es duzt. Rd. 185 Einträge.
Na początku było bardzo ciężko. Dopóki nie wgłębiłem się we wszystkie niuanse budowy drzewa. I w momencie rozpoczęcia budowy drzewa zaczęły się bardzo sugestywne podpowiedzi które przeszły moje najszczersze oczekiwania. Wszelkie możliwe sygnały związane z moja rodziną są momentalnie sygnalizowane w dzień i w nocy czyli całą dobę
Satisfaite de l'application et des services obtenus. J'ai ainsi réussi à faire plein de découvertes familiales.
Har varit medlem många år och kommer fortsätta med medlemskapet. Är bara medlem här så svårt med jämförelse men hittills mycket nöjd
Recherche idéale qui evite des temps fastidieux passer sur Internet.Reste la vérification des informations transmises et de sélectionner. Le temps est important.
Ik snap weinig van hoe je je dna moet vergelijken met anderen… wel interessant maar als je dus zoals ik zoek naar een onbekende overgrootvader: dan raak ik t spoor bijster.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.
Hello Germain,
I managed to locate your account and have now sent you a direct email in order to help you
With your issue. Please be on the lookout for an email from dean.vipsupport@myheritage.com.
Kind Regards,
Dean,
MyHeritage Team.