NAPA Auto Parts

They sold me ac machine which didnt work they then gave me another one that does not work either.
Poor customer service have barely responded from the start will not refund money.
Everyone needs to a call department of fair trading and accc on this company so they dont get away with there scams simon adam and brad from burleigh store and the ones that have ripped me of do not trust them.

I called the Ridge to River store about Craftsman OBD 2 reader for stated price of $42.28 on Wed, then called back Sat and it had come in only the price jumped $22.78 from the one stated at NAPA online. Was told I had to incur shipping costs. The receipt I got was manually rung up as it did not include my debit card info nor was I required to sign a copy. I'm thinking about applying for cashier position so I can start writing my own paychecks too! Now I am forced to choose between keeping a hard to get item or returning it over price dispute.

I purchased a Legend battery on 2/28/24.
After purchasing the battery, I brought the old battery back to have it tested, it tested at full strength per your employees.( which was later confirmed by a Napa auto repair where the car was repaired. I still had the battery I had just purchased from you in the original condition (this all happened within a 45 minute span)
I was told there could be no refund on a battery which I later found out to be untrue according to your website and other Napa locations.
Obviously, I'm disappointed by the decision your local store made. I would appreciate your attention to this problem. I am willing to bring the battery back obviously. Not that it may matter but I'm a retired senior citizen on a budget and $200 is a lot of money for me. I sent the above letter to Napa. They responded thank you we'll try to do better. 🤷‍🤷‍

They sent me the wrong trailer hitch now. My return application has been under review for over two months. I call them they tell him I have to wait to have my return reviewed but if it's approved, I will have to pay shipping and have a 25% shelving fee the trailer hitched over 100 pounds it will cost more to return it than the purchase price.

Tried to call and no one answered. Take a chance and drive there, even though other stores are closer, and they do not have the part I need. Was not ugly about it, just tell the guy, "if you had answered the phone, it would have saved me the trip." Realize, not a single soul was in the store. Guy gives me an attitude and says, "I can't always answer the phone..." As I'm leaving, I hear him mumble@$$hole." No secret why the store was so empty.

Site says mats fit your car - nope. Then when you contact CS for help you get oh yeah your car isn't the right fit. WAIT WHAT? Your site asked me about the car and said IT FITS. Well it doesn't and if you want to send it back it is 15% restock PLUS you pay for shipping. Will never do business with them again. Their loss.

Had a great interview, went in for a job for a delivery driver, was told I could have that job, or a full time parts job or an assistant manager position. But I'm seventh day Adventist, so I can't work Sabbath. Was told the only job I was eligible for was part time driver, because (I don't have full time availability) 6 days a week apparently isn't full time. Absolutely no room for growth if you want to observe any religious day. You can ask the spartanburg regional manager if you want proof.

They sent me wrong mats. I returned them back to napa for a refund, but have not been refunded since Sep 13. They're giving me a run around every time I call them. Save yourself a headache, never buy from them, you will quickly regret it.

Earle, Arkansas Napa auto parts store really disgusted me with signs they had displayed on their display screen outside the store. I turned away and didn't give them my business. Politician affiliation of ANY party should not be displayed on businesses.

Horrible service. I thought since my local store knock themselves out to provide excellent service, I expected the same with online. I contacted their customer support and this is the response customer support sent back: "Unfortunately, our resources to assist you in this matter are limited. We ask that you please call our Support Team at *******272, M-F 8 am-5 pm EST to ensure your request is properly addressed. Thank you." All I was doing was asking about a lost shipment. They cannot help me with that.?

My wife was recently injured and is seeing multiple doctors and physical therapists, and cannot drive. When my car broke down (which is our only means of transportation), I needed to get it operational ASAP, so I went online and found the part I needed on Napa's website (the first site listed). Their site gave me the option of "arrives tomorrow" (which I chose), however, I got a confirmation email that says "arrives in 5 days". I called to resolve this, and the customer service rep repeatedly told me that (1) he could not cancel the order and (2) if I need it sooner, get it somewhere else. He offered no other solution and kept saying there's nothing else he could do. I then placed an order through Auto Zone (who will deliver the part to my house tomorrow). I cringe at the thought of trying to return the Napa part next week. Will never do business with them again!

Got my meyer ******* 3 weeks ago and found that the controller for the plow would not fit this plow. It was for a different plow. I contacted them right away, and called them every week from then and still nothing. I ordered and paid over 200$ for the correct part for the plow from the manufacturer, and they sent it in 3 days. I do not recommend ordering anything from this site, they mess things up and send you things your not able to use and dont care about jumping on it and getting it corrected in a timely fashion. Still have not gotten a reply from them or the parts needed. The ******* needs wireless they sent me hydraulic which cannot be used

I wanted to see what the shipping would be on a $2 item and because the damn website jumps around when loading I miss clicked on the PayPal button and spent $10 to ship a $2 piece of plastic. On top of that there's no way to cancel the transaction. This is the last straw in a pile of BS from Napa over the last year. They have lost my business for life.

I've been waiting eight days on the missing part. I Got a notification by email that the order was complete but I'm still waiting on one Part. Three calls to NAPA online and their response is just wait and we will call the warehouse. New tracking number was assigned and still no shipment. Email communication on website is broken says I need to put phone number in correct format, I tried every format that I know and it would not accept my phone number, very poor customer service and I suspect they don't have the part in stock and failed to notify me after 8 days

I have purchased parts from this store before. Today I called about an alternator and was clearly told $209.99 with a core of $77. My husband went to purchase and was told $309.99! I called and spoke with Lonnie who was the clerk I had been dealing with, and he told me he said $309.99 with a core of $77. I told him I know for a fact he said $209.99 because I got a quote of $185.75 with another auto supplier and figured $209.99 minus core of $77 was cheaper in the long run. And, there is a huge difference in the sound of a 2 and the sound of a 3! I even repeated it back to him and he said yes! I will never do business with them ever again! DONE!

Reading so many negative reviews significantly influences my plans in the future to use NAPA. This is disappointing. My initial impressions of Napa had a good reputation. I was wrong. NAPA, you have a problem!

I ordered some booster cable clamps online to pick up at the Norfolk, NE store the price I was given was for $10.69. When I went to pick up they wanted to charge me $13.36 when I tried to show them the email showing the correct price counter person gave me some ridiculous explanation that the price quoted is for participating stores. Real smart they would rather quibble over a couple of bucks instead of making a sale. If I were you I would not waste your time doing business with these geniuses.

The only reason I ordered these items from NAPA was because they were in stock and their site said free delivery next day for orders of $35. Three days later I still have not received my order. Will not be ordering from them again!

Be very careful with any compressor fittings they recommended you to get, they simply don't always fit due to the very poor quality. I was even told by NAPA the fitting looked worn out... but was brand new. Three times more expensive than Trade Tools and are just garbage. Wasted good money when I could have bought a far superior product for a third the cost. Lesson learnt

I get nothing short of first class service with a smile and they work hard finding the parts I need and if they don't have it stocked it's here the next day by 11 am great job guys will be doing buissiness for many years into the future thank you very much

I came in thinking I needed I at least was gonna spend $60 for a new windshield wiper arm and the guy suggested I check to just see if it is loose because they didn't have the part available. With him offering me tools to check it out it sure enough just needed tightening and saved my trip!

I purchssed a new battery ("legend") at the Eden Prairie MN shop and it lasted about 12, months before failing to hold a charge. I brought it in, it was tested, and I was given a new replacement battery. My take-away is that things happen, but what's important is how a business responds. They responded with good service. I'll be back.

I am a woman who knows about cars.- I needed new wipers as the rain and snow in Buffalo, NY are a frequent occurrence. I was helped immediately with a smile and a few jokes from Brant and I asked him if would change my wipers for me and he did! I held my umbrella for him and I was happy as a clam! THANK YOU! I can see " Clearly now my wipers are new!"