NAPA Auto Parts

Ordered some air filters online with a company credit card as a guest on their website. Didn't set up an account since I so rarely do business with them. Called and emailed customer service to try to get a copy of the invoice for the order. After speaking with several reps, I was routed back to the original number I called to ask for some help. Apparently nobody in accounts receivable is responsible for helping customers with these problems. Pass the problem on to someone else appears to be the way they operate. Utterly worthless. One star is one too many.

I tend to maintain older cars including a 1970 Cougar and NAPA has historically been a very reliable source of good quality parts. I recently stumbled on a website issue on a promotional item with wiper blades and free windshield cleaner when purchasing a pair of wiper blades. The promotional only works if you buy the exact same pair of wipers, not different lengths (driver side, passenger side) like found on many modern vehicles. When I visited the store to pick up my items, they were unable or unwilling to honor the promotion--they were mostly high school or college age who don't seem to know about cars or business. When I contacted their support, they dismissed it and closed the ticket. The same promotional came up 6 months later with the same issue. Its apparent their web designers never change their own wipers. Either way, small issues like this can reveal deeper issues with their organization, so I am using other suppliers currently.

I bought 2 batteries at store which where supposed to have online rebates of $20 each. Went online and claim number on receipt was rejected. In fact the whole site was very frustrating to use. Either fix it or shut it down.

If you come to the store you'll be spending five times what the product is worth online also if you go in there and encounter a white guy with really high shorts and about 45 50 yrs old at the right of the counters this guy will tell you something isn't there and not even offer to order it. Just because he doesn't like the way that you're wearing your pants or something. This guy has done this every time I've gone into the store. I will make it an effort to never buy anything from the store again. I hate napa. This place is doomed because of the internet.

Terrible customer service and useless employees who know next to nothing. Also beware this is a franchise store and does not operate like a typical NAPA corporate store. Good luck getting any product under warranty replaced. 1/5 starts is generous.

I purchased a car battery from NAPA (I should have known better, I know). I called to ask them what the battery's Ah (amp per hour) is. Very basic question, right? The guy had no idea. He said that he'll transfer me to the technical support department. I had a feeling that he's going to disconnect the call, but I gave him the benefit of the doubt. I asked him "are they working now?"
He said "yes". He transferred me. What do you think? Did they work after he transferred me?
Of course not... I should have Googled NAPA before purchasing... that's on me!
ALWAYS Google before buying, ALWAYS!

Store closed on the weekends because of corona virus, that's fine but maybe it would be a good idea to update your suck $#*! website and set up you phone to go to a voice message so i didn't have to drive 50 miles round trip for nothing!
Try searching something on the website, it's garbage! It's about 15 years behind the rest of the world!

Ordered wiper blades on line would not let me pay online during check out they were shipped to store. When i went to pick them up was charged more than my online price shown. I was told oh we can not honor on line price. All the parts they have are priced high and made in China, never again will I got to this outfit bait and switch prices. I contacted NAPA thru chat was told to call 1 800 number called it they told me they were going to call the store and call back they never called back I hope to see them go out of business soon

Napa is provide ing low quality parts at premium prices. Napa is unable to get many parts that are readily available elsewhere Napa has a poor warranty program. I have recently been very disappointed in there service.

Don't buy from here expecting that you are buying from a chain of stores with country wide support. Apparently all Napa stores are independent and don't honor the warranty of any other store. Road trip? Bought something in one city? Need it replaced in another? You're out of luck. Obviously this negates the value of buying at a chain as opposed to a single owner store. Go somewhere else.

Part did not fit and it took a month to get return instructions. Have now waited 3 weeks and not received refund. On the funny side, They asked for a review which I gave them. I received a note back informing me that my review did not meet their guide lines. IE: They won't publish bad reviews. LOL

I placed an order for 2 NAPA Response shocks online for in store pickup. The items were ready quickly and the price listed plus tax was reasonable. I decided to check my bank information for a deposit made that morning and saw the amount removed from my account was over $13.00 more that the sale total. There is no one at NAPA you can call other than the store manager you are doing business with. I spoke with him and he said it must be a charge from your bank. I verified the charge at my bank and it was indeed from NAPA. I cancelled the order and a credit was issued to my bank for the exact amount so it was in fact from NAPA. Guess they didn't plan on me checking my bank information. I wonder how many times others have been charged the additional amount and didn't know? I will not do business with this company without verifying the charges from here on out.

Horrible process (or lack thereof) to return items to recapture the vastly inflated core charges that are charged upon initial order. One would think that for items requiring return of core, there would be an auto generated process that provides both a return authorization as well as an address and/or shipping label. The only option is to call them, but I do not have time or patience to have to phone them to effect a process that should simply be accomplished online. I will no longer do business with them.

Got a really rude service person at Napa I contacted Napa corporation said they would get back to me with 24 hours 48 hours never did call them again said the same thing again never did call him a third time so they do the same thing never did worst customer service of a corporation ever imagine

Bought CV axle online. When I received the part it came broken grease everywhere and balls running around the box. Called customer service to explain my misfortune and was told to. Contact local store which I did for replacement and was informed there that because the part was out of state that I would have to pay freight of $31 dollars to get the replacement. I blew up then and. Told the employees there why would I pay anything for a part that I got damaged it doesn't even make sense.So I still have the defective part and now waiting on a return label to mail out the defective part and get my money back. First and last Napa experience.

I contacted a NAPA auto repair shop to get an estimate on splicing a gas line that had a pinhole leak in it, because a new gas line was no longer available. The shop refused to give me a quote citing "safety concerns". They said they would not do it.
Then, my question is why does NAPA sell kits retail to splice/repair leaking gas lines, yet refuse to do the job?
Are they selling a product that is unsafe?

Before this experience, I was a happy customer for 20 years. I bought a NAPA Legend battery less than 12 months ago, it died, they said they could take it as a core and sell me another one, full price. That's not right, I will never go back.

I see that the company doesn't respond to reviews. I had a bad online ordering experience but it's apparently not worth the time explaining it. This company is horrible and their IT persons are lazy and quite possibly amateurs.

Not sure why but I have been to a few Napa stores. The people that work for Napa are usually unhelpful and make u feel unwanted. The return policy is non existent, and the company never does what the promise to do. If I could rate lower than a 1 star u bet I would

I was not allowed to purchase an oil filter from Raymond 07/02/2021. Raymond told me I had to buy 6 filters. I asked him for his supervisor name and he only gave me Mike's first name. I have purchased this part number for years at 1 oil filter at a time.

I purchased body molding they didn't have it would be over a week to get. I went out to my car and looked online. I could buy the same thing for 5 times less. I went right back in and asked for a refund they said I had to pay a $38 dollar restocking fee for an item I never saw and they never saw. If it was on order then it had only been on order for 4 minutes.

Bad place to do business beware!

My van starter went out today, so I had to replace it. I went on line to my local Napa store, about 5 minutes from my home and ordered a starter for same day delivery. Purchase went through fine and I flagged it for same day delivery to my home. Waited all afternoon for this delivery which never happened. I called the store and was told they don't have it and will need to get it from another store and now won't be delivered until tomorrow. I should have just got a cab ride to my local Auto Zone. I'll never use Napa again. No Work for me tonight, no way to get their. My job is 2 hours away, and I'm not paying a cab fair for that.

Bought a battery within less than 1 year the battery was dead. I took my car to have a full electrical system check and turns out it was a faulty battery. I had lost my receipt over the 7-8 month period and they refuse (as a company) to resolve this issue even though its THEIR battery that only THEY sell and has a born on date directly on the battery. I have called customer care 3 times and have repeatedly promised a call back from regional, then the district managers that have had no courtesy to actually call me back... Three weeks later here I am still trying to resolve their faulty product