NAPA Auto Parts

Every time I go in they act like they just want to go home, since they are so pathetic they don't even make sure they are giving me the right parts. Fuel pump-wrong, alternator-wrong, belts- I don't know yet because I have to keep running back to switch out parts. I'm not going there anymore, I've never written a bad review but these guys are the worst I've ever seen. Go to a different NAPA or just a different part store goodness.

If I could put negative stars I would. Workers are $#*!s & are only there to be with their friends. Customer service was trash. I asked for a car key battery and instead of helping me find out what battery I needed, they told me they didn't know what battery I needed. If they don't know how to figure it out... I certainly don't. So now I guess I just have to wait for my car key batteries to die and then I'm completely screwed. Will never go back again. Would rather waste gas and time driving an hour for auto parts than this $#*! hole.

Ordered an ignition coil for in store pick-up. Get there, part not there. Come back and pick up part. Get home, wrong part, even though I put the make, model and year in when I ordered. Call up, told right part was in store all along but almost three times the cost. Bait and switch. P

Bought floor mats that didn't fit my vehicle. NAPA blamed it on me for ordering the wrong floor mats, and said the ones I ordered are for trucks with 5 lugnuts not 6 like my truck has. When I purchased them, there website said nothing about the number of lugnuts. Now they will not refund me to total purchase price. I am only getting 50% refund, due to their "shipping and restocking fees". Horrible customer service. Do not buy NAPA. Spend your money somewhere else.

I went in to warranty out my two front axles I bought brand new from another location and the only reason I went to this place is because they were the only ones that had them but they told me I had to go back to the store I got them from and get them shipped there! And guess what it's the last hour of there work week and now no one can do anything tell monday! Now I'm left with my car I cant drive for a few days!

Fuel injector for chevy v6 had bent pin causing miss from day installed. NAPA store on cf hawn freeway in seagoville tx refused to warranty 2 yr old part with 3 year warranty... said i should've come back sooner. Same store sold fuel pump for classic roadrunner that didn't last 50 miles. NAPA quality control in the toilet these days.

Sent two axles both destroyed in shipping process from poor packaging. No measures taken to protect splines or threads. Never had an issue from a company like this. It's like they searched for the lousiest used box available and threw, yes threw it in there. Second one arrived with end sticking out, UPS didn't even try to help with that one. So here I am 18 days out since original purchase and car is still on Jack stands, thanks NAPA! I got a refund for this one and bought one at dealership in person. The other one was shipped to me with no issues, go figure.

What a terible company. Online sales with no customer service. Ordered 2 parts only one shipped. Can never get in touch with them to fix the problem. The parts are marginal. I wish I would have used ebay or any other place but this.

Ordered a set of ceramic pads and rotors on August 6th 2021 online from NAPA. Installed a week later. Contacted them October 29th 2021 because rotors are already pulsating from warpage and the brake pads create way too much dust and constantly keep my wheels covered in it. They just said sorry, nothing they could do for me. I went there to get the good stuff, but all I got was the good f*****g. Back to Autozone I go!

Their parts are over priced, quality sucks and their district supervisors are a joke. They wont answer emails or phone calls half the time. If you ha e a problem your immediate supervisor will just blow it off and nothing will be done about it until it's to late and you wind up either fired or demoted from manager to counter sales with a drastic pay cut and slash in hours. They do this so you will quit then it takes a month or more for them to get off their $#*! to update the system so you can get your 401k out to invest in your new company's 401k system they always have a excuse. Total bull$#*! dont go there for parts.

The shipment was late, and when I got the box, they only shipped the socket and NONE of the 6 spark plugs I ordered! My car needs new spark plugs asap so every hour delayed has a significant effect. Called customer service, the customer rep was extremely rude! Asked for a manager, she transferred me to a line that just rang forever. Second one I talked to said there is nothing they can do. WTF? Seriously, do not buy from this place!

If you place an order with NAPA online for store pickup with Paypal - be very careful. They have a tendency to switch to "ship to home" without telling you and charging you a fortune for the privilege of having to wait several days to get the item. Case in point - $9.99 oil filter that was in stock at a store 10 minutes away. Placed the order Friday afternoon for pickup from the local store with Paypal and the payment message popped up that I would receive the item on Monday for $34.86. Called to cancel within 10 minutes and they first couldn't find the order in their system and then said moments later it was too late - already being shipped. Can you say rip off?

Then argued by texting for another 15 minutes, claim 4.9 star review i give you a 10 argue mental issues, a 1 for customer service have a good day so much for brick and mortor went to ebay no argument

I ordered a part that was discounted. The order went through, my credit card was charged then my order was canceled. Was on hold with customer service for over 45 min and that's after I was transfered to several other people. I was told I can go to my local Napa store and purchase the item but it would be at full price not the discounted price online.

I returned a gasket paper rool in its original packaging and was charged 25% return... WOW what a rip-off!

The reason i was returning it was because another supplier had the same product at $10... napa price was $31... not only are the ripping you off with the 25% return they're price gouging you with the product...

Ill never buy there again. And I'll make sure everyone i know doesn't buy there either.

Business like this need to go under for true fair pricing company's to come in and replace them.

I purchased adopted One brake pads for all 4 wheels. I didn't get 6,000 miles out of them, all pads the corners wore completely out they wouldn't give me my money back said it only had a 90 day warranty paid 159.00. DON'T BUY auto parts from NAPA they sell Chinese defected parts.

Buyer beware of return policy for online purchases. The floor mats I ordered online turned out to be thin cheap black plastic. They wouldn't lie flat no matter what I did so I had to return them. Warning there is a restocking charge on top of the return shipping. I lost 34% of my original purchase charge for a product that was poor quality & didn't work. NAPA is not an honorable company. Avoid ordering from their website.

Have been in the post falls store 3 times looking for parts and the customer service person did not seem to care about customers at all. Nope dont have it and even though there was no other customers in the store did not have time to look.

I ordered 4 items online in May. 3 were delivered to my house, but 1 was shipped to a NAPA store in Houston. I don't know why, since I live in Virginia. Several emails and phone calls later, unable to get resolved. Customer support phone calls were very staticky and personnel (India?) were useless. It's now August. I paid for 4, but got 3. I'll never order from these idiots again.

I've spent a few hundred dollars here over the last couple of months, but no more. I asked for refrigerant for a vehicle and they directed me to buy an expensive can. I did and it was the wrong type, but they would not refund my money because I had tried to connect it to the car's a/c system. I had to remove the plastic bands holding the hose to the can and the manager said he couldn't resale it. First, its false and irrelevant. You could mark it down to cost and someone would be happy to get a full new can at a discount. Second, their sales staff directed me to this specific type which is their error in their advertised field of expertise. You can say what you want about other stores (ex. Autozone) but the customer service of other stores are miles ahead of NAPA. Spread the word, napa is not to be trusted.

Two of the three rear caliper boots that I ordered were wrong. I don't understand how I get three different rear caliper boots when I ordered 3x of the same thing. Three different part numbers and three different boxes. Garbage work.

I work at a automotive shop and understand about core charges. Basically the core will be returned for credit and you will be refunded. However Napa said they are repurchasing the core from you and will not credit your GST and provincial sales tax. That is 12% what if hundred dollar of cores. They say is normal. I sell auto parts and We refund the taxes on cores. Images how much they charging their retail in taxes thousand of dollars plus they are probable claiming the input tax credit from revenue Canada as they do not separate the cores.

Every time I look for auto parts and I look on Napa it is like 10 times more expensive and I'm not even exaggerating. For example I just looked for an alternator for my vehicle and it was a $197.99, I looked on Napa and it was over$800. I'm waiting for this company to go bankrupt because I don't understand how people can buy stuff so severely overpriced, you're only paying for a name.