NAPA Auto Parts

I purchased a dash cover from this company and the company that they represented was – designs. I don't care who the company was. The product that I purchased which was a – cover was ridiculously poor quality. I could have bought a piece of material from the Dollar tree and gotten a better quality material. It is on me because I did not read correctly their return policy and it seems that for $55 I purchased $0.50 worth of material and the material had cut outs for the vents and the speakers which made it even more flimsy than what it was. I spoke to not only NAPA but I spoke to dash designs and basically they charge a 20% restocking fee no matter how unhappy you are with the product and they charge or rather they do not pay for shipping. So out of 55 I might realize 35 back in moneys once I get this done. And getting this done is a whole other issue. I called a week ago to get a return authorization and I still have not gotten it. I still have not gotten any instructions. I've not only called NAPA but I also called dash designs and was reassured that I would be getting the instructions. For goodness sake, what does it take to get an email instruction on how to return an item because they will not let you return it at all until you get those instructions so they are holding my money and they're going to get money that really shouldn't belong to them because of the quality of their items. Be very careful from ordering from either one of these entities, they are definitely not customer oriented and they are definitely not quality oriented.

I went to the NAPA store on Peachtree Industrial Boulevard, in Norcross, GA. One guy told NAPA does not install new batteries for customers. It was not true. Some other NAPA stores still install batteries for customers.

NO HONEST APOPKA, FL STORE
# *******
GLENN JOINER & SON INC.
250 E. 3rd St.
Apopka, FL *******
Ph. *******222

Paint dept.:
I do not recommend buying paintings
They do not guarantee the same color
NO Returns
They steal your MONEY
I WILL NEVER BUY IN THIS STORE
BBB SHOULD CLOSE THE STORE...

So we usually use a South Portland Napa they couldn't get the part for me so they sent me to Westbrook now we just bought the same exact hose from Napa in South Portland buy it's $20 more or $23 more in Westbrook than it is in South Portland so I asked the assistant manager why when I asked for the exact same hose did I get a differentHose that is $23 more he said they have different hoses I said yes but if you're Napa why would you carry the same hose so you charge me $23 more for this house doesn't make sense to me but the guy was a total $#*! when I said something. I will never ever buy a product from them ever again Jessica said that guys attitude

Napa service in Joliet is awesome I had a nail in my tire the gentleman with there his took his time to help me I didn't have an appointment he actually cared and help fix me tire so I can get home safety and to me me that made my day that his took time out his day to help and made sure I made it home safe not to many companies have that type of caring in their heart awesome job to Napa and their fellow workers have a great team in the Joliet facility.

Tis is the second time I've ordered from NAPA. First time was online order delivered to the store and it was late and now I've ordered to my home address and have the same story. At the time of ordering website stateed that order will be delivered today...when I called NAPA I've learned that order was not evend send out yet...but I can't cancel it... To much BS with every order I buy from NAPA...NO MORE NAPA FOR ME.

Ordered a Hydraulic fitting. Ordered on Saturday, told would be delivered to local store on Monday.
As of today Wednesday no fitting no emails no updates. I ended up canceling WASTE OF TIME...
NO UPDATES NO ITEMS NO EMAILS AFTER INITIAL ORDER. GARBAGE NAPA. I'm 64 been a mechanic my whole adult life. NAPA IS CRAP

They keep sending me an email about weathertech floor mats for my Colorado when there is nothing available? That just confirms the lack of reality from NAPA!

Needed parts for a W350 dodge and had to reoder parts because they were wrong, Front brakes, right side was hjaging up, called to replace and got enough Bull S^%T from the whole staff, 2 boys 1 girl telling me how to return the defective product, which they said wasn't defective because it was still on truck. The defective caliper was draging not enough to skid tire but it pulled to the right. So Beware do not trust Napa of TROY Montana, walked out after choice words and will close account at Napa.

Went to Napa in Pasco Wa. Got great service and help with headlight from Kelly. Light works now $ 11.00 new bulb and contact cleaner

I was so happy, Ben was there to change my brake light, he offered, to try and changed it, they are located in Sevierville, I will always go there for auto parts!

Napa Auto Parts, Hwy. 49, Richland, MS: The website says they open at 6:30 AM, they open at 7:00 AM.
I made two orders and had received order complete emails "ready to pick up". A day later I go to store at 6:30 AM (but they open at 7:00 AM, see above).
I come back same day around noon, waiting in line as though I had not previously ordered and paid for, after 10 minutes I interrupt and ask if they had a "pick up" window for online orders. I was told "we're busy you just need to give us time, we'll get to you eventually".
The guys behind counter and the Boss talk and say how much they hate online orders and how they are always messed up. I mention they should remove the option from web $#*!e and also correct store hours.
They just shrugged that off and continued to complain.
They finally brought the ordered items to the counter but could not figure if I had paid online or not (I had paid online) and could not print a ticket. I look at the Boss and say I have paid and I don't need a ticket, can I just take the items and leave, he agreed and I left after 30 minutes in store time for an online order.

If I could give this company a zero I would. I am a longtime auto enthusiast and this company used to be known for being decent. You may even be able to find a franchise where you can get good help, but the company itself is terrible. I was forced to buy some break calipers that were available online only, out of two both were not disappointing. One of the calipers had the hardware attached and someone had obviously used a power tool to do so and the rubber gaskets were blown out of it and the bolt had been tightened down so far that it was past the threads. After a half an hour of prying that part was made usable. The second caliper was installed but was faulty and would not compress. I tried to take it to the store for a return and a reorder, they don't handle online orders in the store at all if it is a napa franchise. I was given an assistance number at the store which I called and they said they needed a picture of the caliper, and despite it looking just like any other caliper I obliged. I didn't hear back so I called, no progress. Then they called and asked how I knew that the part did not operate. Despite me physically seeing it not compress and then getting a second opinion from a mobile mechanic they said they would now need a letter from the mechanic for the return. A hundred and twenty dollar an hour mechanic that makes house calls (brake issue) doesn't write letters for free. I am out the time on the first part, the installation, the mechanic call, the drive to the store, numerous emails and phone calls, waiting on the part initially, and now they would like me to pay more in time and money to send them a note for a purchase that is less than thirty days old on a part that is even supposed to be covered by a warranty. These are crooks plain and simple with no quality control.

I was looking to get 12 qts of Castrol 5w-50. Napa has a google ad for $6.89 per qt but when you click on it the NAPA website says $12.49

$4.90 for a gallon of washer fluid! Wa wa epics be cheaper and poor attitude from the sakes people too! Never again

Women appears to let me out at junction, to then zoom forward, beep at me, middle finger up. St Austell area.

Horrible place. They think working on a Saturday for $9/hr is more important than getting your dog to an emergency vet for a hole in his lung.

Unfriendly and inexperienced staff with a bad attitude
Always wrong parts and someone else's fault,

They just don't care

The part in the photo clearly shows a part made in the USA.
The part received was made in China,
We paid the higher price for made in USA, but did not get it!

We were in a serious pinch, and Napa provided us with assistance above and beyond their regular call of duty. Renewed my faith in humanity!

THE CUSTOMER SERVICE ALWAYS SUCKS..., THERE PRICES ARE RIDICULOUSLY HIGH ON EVERYTHING..., AND THEY NEVER EVER EVER HAVE ANYTHING I NEED. CLAIM BANKRUPTSY ALREADY AND CLOSE THIS CHAIN OF BS!

There is not enough help taxing the new and old employees need to get off their corporate assets and get some things done

They have a worker name Billy that will tell. Lies on the phone just cause he can and play like they have what need when they really don't