NAPA Auto Parts

I'm a certified mechanic with 25 years experience. Once upon a time, back in the 1990's, NAPA was the place to go for trusted premium automotive parts. Now they basically sell the cheapest part found on RockAuto and charge 3x the price. The company has turned into a joke and a scam. This is unfortunately commonplace with a lot of aftermarket manufacturers since COVID; private equity and investment firms have stepped in and purchased trusted brand names and franchises, reconfiguring the company to maximize profits while sacrificing quality.

Make sure sure you check parts an number matches box order a blower resistor for customers diagnose there self and was just a blown fuse went to return they said was wrong part in box now out a 160 dollars Make sure to check everything when purchasing from napa in Roanoke Rapids nc they lost a valuable customer over 160 dollars versus the 15 thousand I spend a year working on other people's car

I purchased a Legend battery on 2/28/24.
After purchasing the battery, I brought the old battery back to have it tested, it tested at full strength per your employees.( which was later confirmed by a Napa auto repair where the car was repaired. I still had the battery I had just purchased from you in the original condition (this all happened within a 45 minute span)
I was told there could be no refund on a battery which I later found out to be untrue according to your website and other Napa locations.
Obviously, I'm disappointed by the decision your local store made. I would appreciate your attention to this problem. I am willing to bring the battery back obviously. Not that it may matter but I'm a retired senior citizen on a budget and $200 is a lot of money for me. I sent the above letter to Napa. They responded thank you we'll try to do better. 🤷‍🤷‍

Tried to call and no one answered. Take a chance and drive there, even though other stores are closer, and they do not have the part I need. Was not ugly about it, just tell the guy, "if you had answered the phone, it would have saved me the trip." Realize, not a single soul was in the store. Guy gives me an attitude and says, "I can't always answer the phone..." As I'm leaving, I hear him mumble@$$hole." No secret why the store was so empty.

Got my meyer ******* 3 weeks ago and found that the controller for the plow would not fit this plow. It was for a different plow. I contacted them right away, and called them every week from then and still nothing. I ordered and paid over 200$ for the correct part for the plow from the manufacturer, and they sent it in 3 days. I do not recommend ordering anything from this site, they mess things up and send you things your not able to use and dont care about jumping on it and getting it corrected in a timely fashion. Still have not gotten a reply from them or the parts needed. The ******* needs wireless they sent me hydraulic which cannot be used

They sold me ac machine which didnt work they then gave me another one that does not work either.
Poor customer service have barely responded from the start will not refund money.
Everyone needs to a call department of fair trading and accc on this company so they dont get away with there scams simon adam and brad from burleigh store and the ones that have ripped me of do not trust them.

Site says mats fit your car - nope. Then when you contact CS for help you get oh yeah your car isn't the right fit. WAIT WHAT? Your site asked me about the car and said IT FITS. Well it doesn't and if you want to send it back it is 15% restock PLUS you pay for shipping. Will never do business with them again. Their loss.

They sent me the wrong trailer hitch now. My return application has been under review for over two months. I call them they tell him I have to wait to have my return reviewed but if it's approved, I will have to pay shipping and have a 25% shelving fee the trailer hitched over 100 pounds it will cost more to return it than the purchase price.

I placed an order online for an accelerator cable. The order was delivered later than it was supposed. Upon opening the order it was the completely wrong part. They sent an air intake hose instead of an accelerator cable. I contacted the customer service number. I was told they could cancel and refund the order or replace the order. I asked for them to replace the order as I still need the cable. They then asked me to deliver the wrongly sent item to a UPS drop off location roughly 150 miles away. I was then told they would not process my replacement order until they receive the wrong part back and verify that it is sell able. I asked them to just cancel the order and have ups pick up the wrongly sent part. They refused to do so. They have permanently lost a customer. I hope they enjoy the reviews and social media I plan on filing charges as well

I called the Ridge to River store about Craftsman OBD 2 reader for stated price of $42.28 on Wed, then called back Sat and it had come in only the price jumped $22.78 from the one stated at NAPA online. Was told I had to incur shipping costs. The receipt I got was manually rung up as it did not include my debit card info nor was I required to sign a copy. I'm thinking about applying for cashier position so I can start writing my own paychecks too! Now I am forced to choose between keeping a hard to get item or returning it over price dispute.

Had a great interview, went in for a job for a delivery driver, was told I could have that job, or a full time parts job or an assistant manager position. But I'm seventh day Adventist, so I can't work Sabbath. Was told the only job I was eligible for was part time driver, because (I don't have full time availability) 6 days a week apparently isn't full time. Absolutely no room for growth if you want to observe any religious day. You can ask the spartanburg regional manager if you want proof.

I have purchased parts from this store before. Today I called about an alternator and was clearly told $209.99 with a core of $77. My husband went to purchase and was told $309.99! I called and spoke with Lonnie who was the clerk I had been dealing with, and he told me he said $309.99 with a core of $77. I told him I know for a fact he said $209.99 because I got a quote of $185.75 with another auto supplier and figured $209.99 minus core of $77 was cheaper in the long run. And, there is a huge difference in the sound of a 2 and the sound of a 3! I even repeated it back to him and he said yes! I will never do business with them ever again! DONE!

Two of the three rear caliper boots that I ordered were wrong. I don't understand how I get three different rear caliper boots when I ordered 3x of the same thing. Three different part numbers and three different boxes. Garbage work.

Got a really rude service person at Napa I contacted Napa corporation said they would get back to me with 24 hours 48 hours never did call them again said the same thing again never did call him a third time so they do the same thing never did worst customer service of a corporation ever imagine

Earle, Arkansas Napa auto parts store really disgusted me with signs they had displayed on their display screen outside the store. I turned away and didn't give them my business. Politician affiliation of ANY party should not be displayed on businesses.

Horrible service. I thought since my local store knock themselves out to provide excellent service, I expected the same with online. I contacted their customer support and this is the response customer support sent back: "Unfortunately, our resources to assist you in this matter are limited. We ask that you please call our Support Team at *******272, M-F 8 am-5 pm EST to ensure your request is properly addressed. Thank you." All I was doing was asking about a lost shipment. They cannot help me with that.?

My wife was recently injured and is seeing multiple doctors and physical therapists, and cannot drive. When my car broke down (which is our only means of transportation), I needed to get it operational ASAP, so I went online and found the part I needed on Napa's website (the first site listed). Their site gave me the option of "arrives tomorrow" (which I chose), however, I got a confirmation email that says "arrives in 5 days". I called to resolve this, and the customer service rep repeatedly told me that (1) he could not cancel the order and (2) if I need it sooner, get it somewhere else. He offered no other solution and kept saying there's nothing else he could do. I then placed an order through Auto Zone (who will deliver the part to my house tomorrow). I cringe at the thought of trying to return the Napa part next week. Will never do business with them again!

They sent me wrong mats. I returned them back to napa for a refund, but have not been refunded since Sep 13. They're giving me a run around every time I call them. Save yourself a headache, never buy from them, you will quickly regret it.

I've been waiting eight days on the missing part. I Got a notification by email that the order was complete but I'm still waiting on one Part. Three calls to NAPA online and their response is just wait and we will call the warehouse. New tracking number was assigned and still no shipment. Email communication on website is broken says I need to put phone number in correct format, I tried every format that I know and it would not accept my phone number, very poor customer service and I suspect they don't have the part in stock and failed to notify me after 8 days