NastyGal

There are good and bad point to this site. The customer service really is a nightmare with this shop, I was sent automated messages everytime I tried to ask a question and was given inaccurate information, for example requesting whether a top would be restocked I was told all sales were final and it would not, but by chance came across the top again several days later. I also have several glitches with the system where I would be mid purchase and it would delete my tote. However once I bought the items I found delivery very quick, prices sort of fair for the standards I got, colours were decently accurate online compared to real life, as were sizes, and somehow the package was delivered without me being stung for customs fees. I bought six items and was only disappointed with one - due to the apricot colour being a lot more sickly in real life. If it werent for the bad customer service I would happily give a 4!

I received my order yesterday (which came late). And in my large order i received "Such a Square Bodysuit".

Not only did it have a hole in the front. I went to try it on an the crotch had a yellowish stain on it and i went to sniff because i was like "surely not" and to my HORROR it smelt like someone had 100% worn this before me. This Was clearly someone else's return - where NG obviously didn't check before they sent it on to the next person. Not only is this totally disgusting but it's completely unhygienic! I feel disgusted and blown away that they would think this was acceptable to send this to someone.

Well im from the UK and the whole shipping experience was absolutely shocking and disappointing to say the least. First off all, Nasty Gal's online location status of the item tells an absolute lie, as It was telling me my dress had arrived in the UK, 4 days after purchase. Yet, UPS had no recollection of the dress even leaving the US Warehouse. Later on, I found out my dress was taken to their warehouse hub in Germany? And THEN to England after 9 days.

Secondly, although Nasty Gal claims that theres 'free shipping' for purchases over $150 (my dress being £270) they do not clearly state the amount in which you'll be taxed due to shipping - which will amount to more than their 'shipping cost'. I then found out my C. O. D was £90 altogether which is just beyond me.

After this experience, I will never be shopping from this unreliable outlet again, I am yet still awaiting to receive my dress which I somewhat hope will make up for their appalling services.

I've ordered on two occasions from Nastygal and I have mixed feelings. It can be very hit and miss and the clothing overall is somewhat cheap. If you shop at Forever 21 and don't mind similar quality then you will not be disappointed with NastyGal. Anyone looking for higher quality should probably look elsewhere. I kept about 4 items from over 12 that I had ordered. That being said, I did not have any trouble with returns. I would order from here again, but only if I saw something I could not live without.

Their merchandise is super expensive and designer labelled and personally I don't take too much of their apparel because of their prices but their shoes are absolutely beautiful. If I were to spend hundreds of dollars on a shoe it would be a shoe housed under the nastygal outlet, not too mention they're a consistent source in finding great items from Jeffrey Campbell and other similar shoe designers. Definitely representing san francisco.

After receiving 4 pieces of your knit clothing, I was surprised that none of them looked like the ones seen on photos in the website.

But that is not the point of why I am writing this review. The fabrics from these clothes were astonishingly scratchy, and the worst part was getting textile contact dermatitis, hours later from trying them on for a size check. I know, because I was diagnosed by my dermatologist the day after developing rashes on my back and all over my chest.

I had to throw all these new knits away.

I am horribly disappointed. I will not recommend, and will never buy from nastygal again.

I started out liking the website but as soon as I experienced my first order "I absolutely hate it''! First, the picture looked good on the site but the actual clothes were horrible! The fabrics sucked. One knit top's price was $54.60 and the material was rough, not warm and terrible (I could have bought something a hundred times better in forever21). Another $72 dress I bought was make out of "cheap silk".

Also, the shipping was terrible. I ordered "one" necklace, and the site messed up my order and gave me "two". When I found out how bad the quality was I returned it and the quantity became "1" again. There was no consistency in their system whatsoever!

I made first purchasing at Nasty gal. I ordered tortal 8,9 items all of them are so bad quality. One of necklace was broken so I asked refund. They replied me to send it by my own cost. What a bad customer service. I am not make purchasing from them again ever. Dont waist your money.

Not worth it. I shopped their stuff because it was super cheap & cute! Every order I've made they send me either the wrong item or the wrong size & them make me pay to return it when they messed it up. They basically have no customer service to reach out to either, you could try but they never respond.

After reading other reviews and seeing that the same thing happened to me I decided to post a review and a possible suspicion. I ordered three items around 150 or so Canadian collars months ago; I was wondering where it was so I emailed them. They said it appeared my items were lost and they would reorder them and send it with the possible fastest shipping for free. I said sure, well another month and a half goes by and I hear nothing. I get an email this morning saying my account will be refunded as the items were lost. Again!? And why didn't you bother telling me that. Hopefully I get the refund... seems like they take our money, use it, then skate by with mailing people damaged goods, doesn't match the picture, only 2 out of 9 items etc, to refund our money with no viable explanation months later. Ponzi scheme anyone?!

I'm writing this with big sadness I remember first time buying from this website like 5 or even 6 years ago. I never had to do return this is the first time and the experience that I'm going through is horrible nasty! Talking to them in emails a whole month for items they received long time ago giving me stories about yes yes we got it but now it's going to UK wearhouse excuse me? Why do I care? We live in USA I had it ship to usa not UK. Than asking me for proof of my shipping Receipt with my credit card info for proof of return when I already send my order number and tracking we all know u got it! Smell and feel as a scam very sad that such a big company treat the clients like this NASTY!

The quality of materials is cheap and the fit on my coat was bad so I initiated a return on 12/30; it is 1/31 today. I have been waiting a whole month for my refund, and even waited extra days, as the customer rep told me to. Nothing shows up when I try to track my return... I am still awaiting my refund. I have never been more dissatisfied with a company, and it is unfortunate that I have to go onto a public forum to demand they give me back my money.

This company is $#*!ing $#*!. I placed an order and they gave me a code for free express shipping. When it got me, UPS said they couldn't deliver until I paid "import fees". I messaged them and asked them if that's normal. And they said, it's rare but it happens sometimes. If you pay it and show us your receipt, we can refund it for you. So I did, and then they said, oh sorry there's a misunderstanding, we can't actually refund your import fees. If you're unhappy just send your stuff back.
They straight up OUTRIGHT lied to me, have been incredibly UNHELPFUL in taking any accountability for it. I don't even have the clothes.
It's impossible to talk to a real person. It doesn't feel like they read my messages when they reply. They keep saying the same thing again and again like robots. They are literally the worst people ever. I $#*!ing hate this company.

0 STARS

Do not buy anything from these $#*!s. I bought two items that were not as pictured and when I tried to return them they went back on their return policy and said they owed me no money due to management changes.

If the lawyer fees wouldn't cost me more than the items purchased I would have sued the company. This is a breach of their contractual agreement made to all customers and they were wildly unhelpful when I attempted to speak with them about the issue.

I received the EXACT same email that said "There's nothing we can do, etc" six times before a different email was received that placed the blame elsewhere. This issue has yet to be resolved by the company and I will never be shopping here again.

Don't do what I did and read these reviews and still order. I'm not sure why I didn't want to believe the bad reviews but we are not lying!
I bought a few loungewear sets and 3 pairs of joggers. Overall the clothes fit me (I ordered big sizes 8/10/ L. The only sizes left) even though I'm usually a small for other clothing stores but I figured if something fit too big I could always wash it and try to shrink it. But they all fit, some items even fit snug. One of my lounge pants arrived ripped (the string hanging out) and the rest, the material was just horrible. Like rough cheap nasty material that you would go to downtown LA for. It's honestly not worth it. It feels cheap, looks cheap and when you put it on it feels like they are scratching you. I liked most of the lounge pants but then the top would fit awkward. Idk their sizing is off.

Saw shoes I wanted for 30% off but when I added it to my cart it showed regular price. Called them on it and they wouldn't honor the price. I ordered the shoes anyway at regular price only to receive the wrong shoes. Live chatted with a rep and she said she will email the label, next morning still no label, gave me some BS about UPS taking 24 hours. That is just BS I've had places email me while we're on the phone and I get it right away. Customer service is horrible. Their toll-free # doesn't even work and I've always had to call their other non toll-free # that's for international customers. Seriously they can't do anything right and I'm never buying anything from them again.

I had a $250 return of clothing to nasty gal about a month ago and when I went to log onto the site today it says my account does not exist! I'm freaking out about it and see if anybody else has this issue besides the two I've seen can you guys contact me! We need to get a class action together if this is happened to ma u of us! I kept my return order receipt.
*******@yahoo.com

Well. I ordered a really nice dress from Nasty Gal, went to check the order today to find no record of it whatsoever on my Nasty Gal account, tried talking to them and the woman was absolutely useless, she just told me that there is no record of the order - however there is a record on my bank and paypal accounts of the transfer to Nasty Gal for the exact cost of the dress plus shipping. I am now in Paypal dispute with the company to try and get my money back. This is the first and last time I will ever buy from Nasty Gal! Given the other reviews I'm glad that they messed it up because I'd rather not pay the hidden customs charge!

They charged me double what I paid for an item in customs for shipping to Canada from US for a sale item, so I ended up paying a total of $100. The item itself was under &30. Rip off! I could not contact customer service; no one would pick up ever. Nastygal is so shady... I will never order from here again. Also the item turned out to be so cheap in material and looked nothing like the pictures on the site.

Bought a dress on line for my daughter. It didn't fit so I returned it the next day. I was told it would take 7-10 days from the time they recieved it to get my refund. Three weeks later and several phone calls later I still have yet to receive my refund. Their customer service is awful at best. I even have the UPS tracking number telling me when the dress got there and their "customer service" rep basically told me "tough luck". Don't shop here.

The service of this company is absolutely rubbish. I paid for my order 3 weeks ago and I'm still waiting for it to be delivered, when they announce on their site that it will arrive to UK in 4-7 working days. And I asked costumer care the only thing that they do is to refer you to the tracking history, they are useless. Does anyone know if I have any right for not having received my order yet? Thanks

My first purchase from this website will sadly be my last. Delivery was painfully slow, I had to wait a month for my order to arrive. When I opened it I was so disappointed because my order had been stuffed up! They sent me the wrong colour, which I don't even like on me. I'm so annoyed because I was hoping to wear it to a special occasion coming up, but I doubt I will now because of the colour. Also, the garment itself is a total rip off and definitely over priced for the $#*!ty quality. You really don't get what you pay for!

Another bad review, "shockingly"
If you're spending more than 10$ on an item including shipping it's not worth it. I got a black ruffle bottom dress, it looked so cute on the model but when I wore it, it definitely looks a lot different and trust me, I have the same body type and shape. It's just really not worth it because the pictures deceive and the quality sucks. It doesn't fit right, and the cuts pretty off. Wouldn't recommend. Listen to reviews.