Neighbor

Do not use this site, they are basically scamming customers through obscure wording, false or invalid customer service phone numbers,complicated cancelation procedures, hidden fees, and more. They charged both myself and the homeowner twice then added fees because we didn't keep the spot the next month.

Horrible customer service! They want to blame you for everything, take your money, and then leave you high and dry. They refuse to help you. Stay away

Renting property on this app is a joke. They don't adhere to their policies or signed contracts. They "make exceptions" to their policies to keep money they should have paid out. Scam. BTW they only have 5 employees

Renting from unbonded people leads to problems. And whatever you do make sure you sign out not only with the customer you're renting from but with the company. The person knew I moved out but continue to take my money for three more months! The company Stretched and gave me one month back because I pushed for it. This is just wrong. Don't risk your money. Go with a bonded situation, don't rent with pedestrians who can just take your money. They basically told me they couldn't pay me back because "how would there renter feel about that?" Oh yeah definitely stick with the person who stole the money. Bye Felicia.

I needed a parking for my truck for just one week. I was able to find one but Neighbor only works per month. So I agreed to pay for a month instead. There is a promotion that if you rent two months, you get the first month at half price. I didn't want that but it's something they automatically apply.

They charged $62.16, which is $50 (half month fee) and their service fee.

I used the spot from April 17 until 24th. You can't reserve the spot and automatically cancel when you pull out. Cancelling is a hassle. Get asked a lot of questions before you can cancel. None of the options is "don't need it at this moment" or "will use it in the future again" all choices have a very negative tone "storage space is not good", "renter did not have a good service" and so on. I informed the renter that I had to cancel, while I only wanted to suspend for a month.

Then immediately after canceling, Neighbor charged $62.16 again. I asked for a refund of the difference of the original price which was $100 (rent) and $14.95 fee while they charge me a total of $124.32.

They won't do that because I rented in April and part of May they said. They can ask the renter who can confirm that I moved my truck out at April 24. It's just a scam and they hide behind "company policy". Well Neighbor: your company policy will just bring it to the ground because it's just like a gym subscription where you hope that people will forget to cancel so you can keep charging even when it's not used. I won't use their service ever again and hope this will show others to think twice before trying it out and be stuck with more fees for a longer time than required.

Update: the renter contacted Neighbor and they decided to refund 50% of the second charge. They wouldn't refund less than $10 but they do $31.

Rented a RecNation space in Tucson through Neighbor. Signed a lease with RecNation, not Neighbor who acted as some sort of "Agent" and collected rent via Visa. Per my lease with RecNation I gave proper notice of termination of Lease to RecNation. I did not notify Neighbor as I believed notice to the property owner was sufficient. Neighbor continued to charge me after the lease was over. I was traveling and did not notice the charges immediately. After a week of emails and attempted calls I got 70% of the charges back. Rip off. Be sure to notify both the host and Neighbor of your termination of lease. P.S. They never answer the phone and give you BS about how they tried to call you but could not connect.

My name is Kathy. I left my camper in the care of a lady named Marty. She was the sweetest person I have met in a long time. Trying to unhook my trailer from my truck it didn't want to happen but finally did. Then trying to hook it back on my truck well that wasn't going to happen either. But Marty was right there doing most of it herself since I'm Disabled. She gave it everything she had and did it. She never complained and always gave it a smile and a laugh.

"Phil Y" of Mountain huh View just joined in March 2022! Offering a 10x10 basement looking room (similar to what you would see in a commercial building with lots of piping and s
Tuff) maybe he has a lot of extra appliances upstairs?
Renting the storage space indefinitely is an option for $999.000 per month and you can access it ONCE per month (AT MOST)

So for $1,069.80! Incl a service fee & protection plan
You can be the scammed renter of this virtually non existent deal of the century so grab it now!

FYI I did not rent this space therefore I do not have proof of purchase for obvious reasons.
I simply want people to be aware of clowns like this and hey, could it be legit?
Anything is possible.