Neighbor

A word of warning about using neighbor.com. It's an interesting concept, but I've found that the hassles are more than any money saved instead of using a commercial storage facility.

I found someone near me who had space to rent in a garage. The location was good and the price was good. I was approved to use the space on May 17. I posted a start date of May 24. Neighbor.com's email said the host would be contacting me soon.

I never heard from the host, so I contacted him on May 24 about when I could view the space. Several more emails with the host finally produced a meet date. I wasn't able to see the garage until May 31—two weeks after my approval and one week after my start date.

I was surprised when the host told me he worked from home. So he ignored my messages for 2 weeks even though he was available to show it during that time.

I decided not to use the space and asked for a refund of my initial payment. I was told I could not get a refund because refunds are only allowed within 1 day after my start date.

One day after my start date, I was still waiting to connect with the host. Now it is a battle of fighting this company via my bank.

I'm sure other hosts wouldn't wait 2 weeks to connect with a customer. So it is the host's fault in this case, not neighbor.com's fault. But they aren't interested in fixing the issue. My hassles with the host are compounded by the hassles of dealing with neighbor. Com.

As in real life, there are good neighbors and bad neighbors(. Com).

Rented a storage space and the person was basically holding our stuff hostage saying the app never paid him. Insane!

They'll spam your phone number. Woke me up in the morning. Also the service is very unreliable. Don't use them

I registered Neighbor with my passport ID a couple months ago and got my spaces rent out, however, Stripe asked for my SSN which I don't have so they refused to pay me even though my spaces were fully reserved for at least 2 months. I sent them email (both Neighbor and Stripe) about how to fix it, turned out they ignored my email for an entire week and secretly removed all my listings and payment history, which means I can't get paid and all my earnings are gone.
Here's the entire story: At the signing up part, I used my passport ID to register and manually get approved by the specialist they sent me, it means I can list my space and get paid already, I was not required to provide SSN at all. Then Stripe asked for my SSN for identity all of a sudden near payment date and used it to pause the payment, I kept sending emails saying I don't have it yet and my passport photo ID was already a solid proof of my identity but no reply from either of them. Today when I checked Neighbor app, ALL my earning records and listings are gone.
I just want to say, at the beginning they were like super active and friendly to urge me providing information to sign up by endless texting and calling... and now they totally ignore me just because a tiny issue and STEAL my earnings, absolutely disgusting what they did!
In case anyone who read this and a lawyer, is that a fraud?