Neighbor

Thanks to reading all these reviews first, I definitely will NOT be using neighbor.com... The internet and social media is good for some things I guess after all

I listed on neighbor.com for over a year and had good renters and flaky ones as well; overall experience is no better than using Craigslist for free. Forget about neighbor.com's claim that they provide "protections". The major problem with neighbor.com is that they try to limit communication between you and the prospective renter by blocking phone numbers and blanking certain text in the messages that you send through their platform. I get that they want owners to collect payment through the neighbor.com app, but they stifle business by choking communication between owners and potential renters to arrange for viewings and to negotiate rental amounts.
Recently, I got creepy passive aggressive messages from neighbor.com asserting that I was going around the app, when I was doing no such thing. After a few of these incidences, neighbor.com completely lost my trust and I am much happier with my alternatives. Neighbor.com needs to let go of their insecurities and build trust in users if they want to do well as a company. If the company has an inviting platform, people will use it. For now, use Craigslist for free.

This smells like a scam, and acts like one. First of all they want a credit card just to ask the owner where the garage is. The owner must "approve" a "reservation" in order to communicate and then the credit card is charged. In my case, the "owner" did not actually control the space and tried to switch me from a garage to a covered space. In the meantime, Neighbor charged me for the 1st month's rent. I tried calling the 801 number on the credit card charge but there apparently is no such number. I emailed support -- nothing... The "owner" is still listing garage as available however. SCAM!

A second owner tried to limit the times I could access the garage to a 4 hour slot 5 days a week with advance notice.

AND WHILE I WAS WRITING THIS THEY CHARGED ME FOR SOMETHING ELSE!

Total waste of time and, obviously, at best a hassle to get a refund for a product that doesn't exist.

I booked a parking spot to store my trailer since it is not allowed to be parked in my neighborhood. I mistakenly booked it days earlier than needed, immediately notified the host about it BEFORE my reservation was approved, which he approved immediately after I notified him but BEFORE I could modify the dates myself. He gave me written confirmation that he would change my dates but he never did. Fast forward to the date of my reservation. I asked him what time can I move my trailer in. He told me anytime that day would work for him and to take my time. I kept him updated throughout the day after I got held up repairing my car. When I told him I was on the way, he said that it was too late and to try again tomorrow. It was urgent I found parking for my trailer that night so I found another place. I contacted the host in regards to a refund and he ignored me. I then contacted Customer Service. They refuse to give me a full refund because according to them I waited too late to cancel the reservation when in reality I cancelled the day of the reservation, BEFORE I even moved anything onto his parking spot. They told me that my reservation was never modified and so it looked like I waited several days after to cancel. I told them that he was notified that I wanted to change the dates and he confirmed he would change the dates but he never did. They told me that it was my fault for not contacting customer service in the beginning to change the dates but also admitted that he could have contacted them to change the dates (which is what I thought he already did with the written confirmation) and he just chose not to, resulting in me being charged for those extra days. Stay away from this app!

My car was parked in Los Angeles at the parking lot that I was paying for 6 month (September - February).

Came back from overseas trip in February, came to pick up my car to the location only to find out my car was not there.

Host did not respond to communication, no help from Neighbor support either. I had to go to Police and claim my car as stolen.

2 weeks later I have received a call from Riverside police officer who told me to come to police tow yard in Riverside to get my car.

Apparently, my car has been towed from the parking lot I was paying for. Tow company kept it in tow yard, later sold as junk from auction.

When I picked my car it was damaged outside, dents, scratches, worn out tires. Inside was just disgusting. It took me a lot of time and money to make this car drivable again.

I had worked with my insurance for few month to get compensated. My car was totaled as a result. My premium gone up. And some of the damages has not been covered.

I have also worked with Neighbor.com support, the representative was very human and helpful. Even though it took time, I was able to get full refund for the storage.

However, When I wanted to leave negative review for the host, Neighbor.com suppressed my review. It's been over 2 weeks since I published my review and still "under review".

Please be aware that platform doesn't do background check on hosts, you can easily get into situation like mine and you will have to deal with it on your own.

If I only knew how much of a trouble and damage using Neighbor.com will cause - I would never ever come near this platform.

There is a homeless person who has been living in my car since god knows when. I rented the space over 3 months ago and the host messaged a few days ago saying he saw someone enter the car saying they knew me and it was ok. He didn't believe the individual but couldn't call the cops because he wasn't the owner of the vehicle. He never called me at this time so I could collaborate! A day later I came to view the vehicle and found what looked to be a homeless persons belongings, weird white stains, booze bottles, cigarettes (smoke smell), suitcases and other miscellaneous items in the car. This person had broken into my car and stolen the cover I put on top. There were homeless people cleaning up and posting up the area around in bunches, it was a colony. When I called the host I laid it on him. I asked why he didn't call me? I asked why he didn't call the cops to remove the homeless? Why he didn't have surveillance or security? When I asked if he saw the homeless person items in the car he said "he didn't notice". This man has been cashing out on payments from multiple cars on a unsafe location. I spoke to one homeless individual who said he was cleaning the place to "help out" for all I know the homeless were being welcomed for the cleaning service they provide. I am unable to contact Neighbor until Monday to clarify my rights or protection and have heard others have been screwed as well. The host takes no responsibility at this time for the damage to my car and it is ruined. Unacceptable on this hosts account and Neighbor. Us renters need to have recourse and reciprocation.

Do not use. They are extremely awful and their refund policy is highway robbery. Not a good company to use

Had a very good experience at neighbors staff was very helpful and attentive. Made me and my son feel at home and comfortable.

I lease a detached garage space & was to have the key left in a mutually agreed place. In 6 months was only able to access 1 time as host continued to claim boyfriend lost or misplaced the key. Finally I decided to just terminate lease & host became rude & threatening when I arrived at mutually agreed time to begin move out claiming again boyfriend lost or misplaced the key. My help arrived and host located the key, I observed host had access blocked with her own lumber & storage items so was unable to remove motor vehicle. When I advised would be back to remove before end of month and term, she stated she was leaving town till following month & I had till next day 830 am to get all my property out & stated the Neighbor company would pay for towing and moving, so I con tacted Neighbor platform and was told that was not true & they could not assist & that host decided to evict me even though I was completely paid up through the
End of month. Now I am forced to litigate my damages as also observed rats eaten destroyed 2 boxes of my property & standing water was all around the storage space. The company refused to mitigate my damages and the insurance they claim to have for damages was a hoax and they did nothing to assist or mitigate my issues w/ access to even remove my property so host locked me out and kept all property I was unable to remove inside of 18 hours. This detached unit was supposed to be my space, but host used for herself & family, denying me access for 6 monthd except for one occasion. The Neighbor company did nothing but apologize for what the host did to me. Now we are in litigation & I have been scammed out of my property stored and rent completely paid for. Do not rent from this site!