Nextiva

We are satisfied with Nextiva features and performance.
We are small office 30 phones, features available are enabling us to be super productive in the office and on the road.

Our land phone lines kept getting more expensive and the sound quality kept getting worse. I finally had enough and switched to Nextiva. The sound quality is great and the cost is about 70% less than our land lines were. I'm glad we made the switch.

I am that old dog. The last of the Baby Boomers. Resistant to technology. But, Nextiva made it so easy for my staff and I (and I am actually the youngest). Think I will be keeping them.

At it's base, the product excels at simplified phone calls and ease of use for basic operations. It's a really good case for small to medium business operations who need a no-frills, easy to set up, calling platform without the overhead of needing to manage a platform.

There are still many issues with the platform which make this prohibitive for enterprise operations. Many of the functions are hidden behind an admin portal which can only be interfaced by the support team. Unfortunately on the support team you get varying levels of expertise, so it's hard to get some things done. Advanced features either require additional purchases, which are free on other systems, or require support intervention to configure.

There's also an inherent security risk with the platform as support on multiple occasions has asked for login information into our account to replicate issues that they have struggled to repair. The companion app on cell phones consistently has reliability issues which has resulted in the vast majority of our staff abandoning the computer/iOS/android app entirely and relying only on the desk phones.

We upgraded our landline phone to VoIP and from start to finish the install was easy and informative. We have used Nextiva for several years now and have no issues and if we have questions about options they are quick to reply and resolve.

Had to switch service companies. Nextiva was unreliable and it was costing more
Time and energy dealing with their mess. Move to ring central and have'nt had not one issue in 4+ months.
BUTT nextiva sure wants there money for the contract of 24 months even when they cant deliver

So when you sign up and then have to switch companies you have been warned amd they will
Extract their blood money from you

Nextiva is a great tool for businesses of all sizes. It has been incredibly helpful, and I have no complaints about it.

Nextiva has been great for keeping all of my business related communications in one place without having to utilize a second phone. We also utilize the call routing feature for splitting up incoming calls throughout our team, which is a huge help when it comes to handling customers.

Have used this service for a few years now. I find it user friendly and useful when working from home. Can access the fax and calling feature from computer. Haven't had any dropped calls or service interruptions. Customer service is always helpful as well.

Had to contact a few times but finally got the issue resolved

Switching phone service providers to Nextiva was an excellent experience for our company. Call routing is improved, and cost savings are allowing us to route resources to additional technologies.

This system is incredibly frustrating – it's broken down over three times in the past six days. When we call, it takes them over an hour to answer. Interestingly, new customers get a response within a minute. The management seems neglectful towards existing customers. Despite assurances, the issues persist, wasting time with no resolution. Working with this company has been the worst experience, and I wish I could give them a -100 star review. Unfortunately, that's not possible.

I highly recommend Nextiva. The quality is consistently outstanding, exceeding my expectations every time. I was utterly impressed with their professionalism and customer service.

Nextiva provides flexibility in multiple ways. Make and receive calls anywhere! Excellent support. Reporting features that provide a detailed overview, as well as let you drill down to focus on the statistics down to the smallest detail. Nextiva is the best tool I have for managing my crew.

With nextiva we have resolved all the problems we were having with our previous vendor. All the inbound calls are getting handled in perfect manner. Outbound calls are flawless. There are 0 complaints about call landing/forwarding/answering or agent unavailability.

Ordering and setting up my Nextiva service was quick and easy. The people are friendly and knowledgeable. Definitely recommend!

We have a team of 17 advisors that uses Nextiva and it has worked out exceptionally for us. I have used several other phone systems and Nextiva has by far had the least down time or problems where we cannot make/receive calls. It is also extremely easy to use. I also like the fact they are constantly trying to improve and you see new features or updates regularly which means to me they aren't satisfied with just good enough, they want to be better.

I had a great experience going through the initial sales cycle. Lots of communications and validation of my needs. Then with the go-live and assurance that all things were going well and configured the way I wanted was second to none. I should also add that my experience post go-live was also exceptional.

We've had nothing short of a nightmare experience with Nextiva. They do not resolve issues, instead blame our network (which we upgraded), blame our employee's cell phones (multiple cell phones is too much of a coincidence), they never take responsibility for their terrible product nor actually try to fix it. They instead ignore the issue, or call at 3am then close out the support ticket. We've lost business because we don't receive the calls, then get verbal or emailed complaints because of it. It's so glitchy that when we do happen to receive calls, sometimes we cannot hit the answer button because it won't allow us to answer it despite trying to click the answer button several times. What are we paying for?

Your customers will appreciate the ability to reach wherever you are with Nextiva! Stay in touch with your customers while on the road, in the office, or WFH with the desktop, from your Nextiva app, and all the while they won't be able to tell where you are.

In our organization, we use Nextiva Business Phone Service as our primary business communication solution. The platform offers us an advanced phone system with features such as voice calls, video conferencing, text messaging, and centralized contact management.

One of the key business problems that Nextiva addresses is the need for efficient and reliable communication. With this solution, we've improved collaboration among distributed teams, as we can seamlessly make calls and conduct virtual meetings. Additionally, the ability to send text messages from the same platform has streamlined our internal and external communications.

My practice has been a Nextiva client 1 year. We utilize Nextiva for all of our interoffice communication. It is a great tool to have ONE place to go for all communication, info storage, and management. The ability to text my clients makes a HUGE difference in my ability to communicate with them quickly and easily.

What's really stood out to me is the impact of the service we've received from Nextiva. In my role as a broker, securing effective communication with both clients and fellow brokers is an absolute necessity, and Nextiva has truly elevated my approach. Whenever we find ourselves needing assistance, their customer service has been an absolute godsend—providing unwavering support that's incredibly valuable. Each time I've reached out, the individuals on the other end have not only been personable but also packed with insights that have hit the mark. Let me share, having the ability to dive into a chat and swiftly grab answers to my inquiries while I'm deep in the midst of helping clients feels like a secret weapon. This is exactly why we've remained loyal to their service for well over two years now.