Nextiva

I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.

We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.

I was using a free talk and text program when I first started my business. Since I've switched to Nextiva, my business has exploded! I was happy to get in touch with 10 clients a day. Now I average 25 contacts each day. I am so happy I switched. Not only am I able to contact more clients, but with the note features, I can keep notes electronically rather than writing everything down. I'm a member for life.

Moving to Nextive was a very big change for us and the customer service made it very easy to trouble shoot and adapt.

Ordered the fax service. Worked fine. But when I tried to cancel fell into Nextiva Customer Service Hell. They ignored my cancellation email which was sent timely exactly per their instructions. They billed my card anyway.

They will not respond to emails sent
It takes hours to get through on phonelines
Then you get bounced around from one "department" to another

Ironic for a "communications" company to have such dismal communications.

I have reported them for fraudulent business practices and filed a fraud claim with my bank.

5 stars because for doing over 3000 faxes a month, you simply cannot beat the price of $30/month. Other places will charge you much more if you break the 1000 barrier and they make money off of people doing low volume. If you want to do high volume faxing, those other services just cost too much. Nextiva doesn't have all of the robust feature of other faxing companies like viewing your faxes without downloading them, etc but in the end those features are not worth the higher price anyways.

In our organization, we use Nextiva Business Phone Service as our primary business communication solution. The platform offers us an advanced phone system with features such as voice calls, video conferencing, text messaging, and centralized contact management.

One of the key business problems that Nextiva addresses is the need for efficient and reliable communication. With this solution, we've improved collaboration among distributed teams, as we can seamlessly make calls and conduct virtual meetings. Additionally, the ability to send text messages from the same platform has streamlined our internal and external communications.

We started our service with Nextiva July 1st. They somehow "forgot" to route the calls from our business number to the phone number they assigned me, so I received ZERO calls for the 1st 6 hours of the workday - I had to call a customer I was friends with to call and troubleshoot the issue for me because their CS people would call the number and, once they heard the menu message, said it worked fine, but it wasn't until someone actually pushed a menu option that the issue was discovered. This was our FIRST day with Nextiva! I don't know if it could be any more unprofessional.

Since then, I've had to sign in and out of the app anywhere from 3-8 times about every other day just to be able to receive calls; they drop or fail constantly, both through the phone app and the desktop app. When I've called to have them troubleshoot, they'd open a ticket then close it without ever providing me a resolution. I've had to waste hours at a time during my workday (which means I can't take calls from our customers or make calls to them during that time) to "fix" these ongoing issues just to be met with "uh, I don't know why you're having that problem" or "let me try this" only to have nothing resolved. I'm also not getting all the voicemails that people leave. This has caused my job to become exponentially harder to do on a daily basis. We're coming up on 3 months of service with them with over half of that time receiving sub-par service.

I called Nextiva with a question and they answered by the second ring. The agent spent time listening to my question and then proceeded to offer a number of possible options for me to choose from. I received an email from him with more information shortly after, and again a couple days later to ensure I was happy with the change. I like how easy the system is to use, despite all the many products, services and features offered, and it's really reliable to.