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Nextiva Reviews Summary
Nextiva has a rating of 3.7 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nextiva most frequently mention customer service and small business. Nextiva ranks 3rd among Voip sites.
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Nextiva is easy to configure, install, maintain and use. Very good support. I think we have had 100% up-time since we started using Nextiva.
We have been using Nextiva for 5+ years. Great experience. Easy to configure and use. Have not experienced any downtime. Been great.
We deployed Nextiva's VOIP solution more than 5 years ago. We have not experienced any downtime with the system. Customer service has been responsive. We highly recommend Nextiva for businesses of all sizes.
Changed analog phone service from another company to VoIP with Nextiva. Great service and communication. Capabilities seem endless.
Brent, you rock. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
It's been a seamless process in getting started with Nextiva, the user interface is intuitive and user friendly, the call quality is great and the customer support team is prompt, helpful and quick in assisting with queries. Overall wonderful service
Hi Richard! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
It's a seamless process, user friendly interface, pricing is the best and the customer support is friendly, prompt and quick in assisting with queries, overall wonderful
We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.
Hi Alisha! We are grateful for your partnership. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We are satisfied with Nextiva features and performance.
We are small office 30 phones, features available are enabling us to be super productive in the office and on the road.
Hi Igor! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
Ordering and setting up my Nextiva service was quick and easy. The people are friendly and knowledgeable. Definitely recommend!
Hi Brandy! We are so grateful to have your recommendation! Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
Nextiva is a great tool for businesses of all sizes. It has been incredibly helpful, and I have no complaints about it.
Hi Laura! Thank you for taking the time to leave us a review! - Alex from Nextiva
Nextiva is incredible from setting up to utilizing! Highly recommend!
Hi Brittany. We appreciate your recommendation. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We switched over to Nextiva a few years ago and have been very satisfied with the service so far. The integration was pretty seamless and the service has been stable.
Hi Dave! We are grateful you made the switch. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva
We are a small business and the voIP system has many features that are way out of our needs. But the features are there for when we grow into them
We love it as a internal phone system and communication.
Meets our needs - perfect
Hi James! Thank you so much for sharing your experience with Nextiva. We appreciate you for taking the time to share how you are loving the features and we are meeting your needs! - Alex from Nextiva
I am that old dog. The last of the Baby Boomers. Resistant to technology. But, Nextiva made it so easy for my staff and I (and I am actually the youngest). Think I will be keeping them.
Hey Samuel! This is the best review title Ive ever seen. I appreciate you taking the time to hop on here and share your experience with Nextiva and that you're keeping us around! We are here for you! - Alex from Nextiva
At it's base, the product excels at simplified phone calls and ease of use for basic operations. It's a really good case for small to medium business operations who need a no-frills, easy to set up, calling platform without the overhead of needing to manage a platform.
There are still many issues with the platform which make this prohibitive for enterprise operations. Many of the functions are hidden behind an admin portal which can only be interfaced by the support team. Unfortunately on the support team you get varying levels of expertise, so it's hard to get some things done. Advanced features either require additional purchases, which are free on other systems, or require support intervention to configure.
There's also an inherent security risk with the platform as support on multiple occasions has asked for login information into our account to replicate issues that they have struggled to repair. The companion app on cell phones consistently has reliability issues which has resulted in the vast majority of our staff abandoning the computer/iOS/android app entirely and relying only on the desk phones.
Hi Brennan! I hear you and I want to help. I am sorry that our mobile app did not meet your business expectations, and that you encountered a security risk around sharing login with support. Please let me know if you would like me to create an escalated case with our T2 support team, to work to resolve the issues you have encountered. You can reach me directly at reviews@nextiva.com, and I will create an escalated case and make sure you get to the right team. Please let me know! - Thomas from Nextiva
Our land phone lines kept getting more expensive and the sound quality kept getting worse. I finally had enough and switched to Nextiva. The sound quality is great and the cost is about 70% less than our land lines were. I'm glad we made the switch.
I am so happy to hear about your great experience while transitioning to Nextiva! We love knowing we are making a positive impact at a competitive price for all of our customers. If there is anything you need help with, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva
I have been a Nextiva customer for about a year and a half now. Having come from a traditional "phone system", the Nextiva system is cheaper, more advanced and easy to use. The APP makes it easy to pick up your office phone, dial out, communicate with others in your office, from anywhere! The desktop app is also great when you don't feel like using your handset. I only wished I made the switch sooner!
Hi there Shlomi! I am so happy to hear you have had a positive experience with our app! We love being able to simplify business communication for our customers, and our app let's us do that by allowing businesses to view their communications anytime anywhere. If you need help with anything, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva
We upgraded our landline phone to VoIP and from start to finish the install was easy and informative. We have used Nextiva for several years now and have no issues and if we have questions about options they are quick to reply and resolve.
Nextiva is an awesome product and allows our staff to contact members and not disclose their personal cell phone numbers. It is a big win for us. The install was super easy and customer support is outstanding!
Alex from Nextiva has been my POC and helped me every step of the way. It is very user friendly and by far the best service for my business.
Hard to put in words how much this app has made day to day work task easier. The convenience and user friendliness makes it attractive to use on a daily! THANK YOU NEXTIVIA!
Nextiva impresses with its user-friendly interface, crystal-clear voice quality, and robust productivity features. Reliable connectivity, flexible integration options, and responsive customer support further elevate its standing in the competitive VoIP market. A top choice for seamless and efficient communication.
Switching phone service providers to Nextiva was an excellent experience for our company. Call routing is improved, and cost savings are allowing us to route resources to additional technologies.
Excellent services and CSR are available whenever you need them. Awesome for call recordings and call logs
Easy to use. Accesible in all of my devices. Has helped my remote business thrive. Very pleased with their customer service too. Highly recommended.
From the business
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven -- we appreciate you. Thank you for taking the time to share your experience with Nextiva on Sitejabber! - Alex from Nextiva