Nigel O'Hara

Received the clock first with a blemish on the front, returned this to them, got a postage refund and a replacement clock. 4 stars for the initial inconvenience.

They took £700 out my bank 11 days ago for a new Samsung flat screen TV, I received an email with my order number within minutes and the money was gone within 24 hours. 11 days since and 3 support tickets later and not a peep. Have left my number and no one will speak to me. Tried calling the shop, they wont speak about web orders and wont put you onto anyone that will. Have raised a Visa dispute with my bank. ADDED - I cancelled the dispute as the TV came after a month and they started responding to my online queries. Product is good and at a great price, just be prepared for poor customer service in terms of communications and poor delivery times.

Ordered a MSi motherboard from this company at the start of April with an expected delivery of about 2 weeks.

It arrived on Saturday just passed!

The saving grace for this company is the customer service was excellent throughout. I was contacted for any change in a situation and they kept me up-to-date on delivery expectations.

Glad my item arrived, just wanted it a little earlier, hence the 3 stars.

I would still consider to use this company again

Avoid Nigel O'Hara like the plague. They offer £5 credit vouchers to anyone who agrees to leave a positive comment on this website. All carried out by way of nonsense competitions on their Facebook page.
Everybody who enters their comp "wins" a minimum spend voucher OR £5 credit if they agree to leave a positive comment here (despite no purchase having been made). When I pointed this out I was advised to leave a positive comment about their website instead!
Extremely devious and evidence that they are not to be trusted.

Avoid this company at ALL costs – Poor communication (Email only - no phone number), very poor service and totally fobbed off when trying to get a refund from an order that was never dispatched!

> Placed order for a TV - 2 weeks later still no delivery or communication.
> Emailed them to follow up - advised the order was coming direct from manufacture.
> Waited a further 3 days - still with no communication.
> Contacted them again (All by email) advising i wanted to cancel the none dispatched order. Was told it would take up to 14 days to process.
> 14 days came and still no refund - contacted them again. Received another vague promise the refund would be processed soon.
> Then received another automated email like the first one sent out on request of a refund advising it will be processed in due course!

I'm now instructing my credit card company of the none received item and lack of refund after losing all faith in them processing one.

Based on my personal experience this trader should not be considered if you want a risk free transaction because it operates as follows:

(1) Takes your money when they actually have no idea whether the watch in question will ever be in stock.
(2) Fobs you off with excuses when it doesn't arrive (the excuses are great by the way - lots of quality and stock checks being done).
(3) Delays making a refund when you decide to cancel (more great excuses but it's really not funny by this stage).
(4) Succeeds in getting unfavourable online reviews removed by challenging them.
(5) Scours internet forums for other unfavourable posts and threatens the host website with libel action - even years after.

Move along.

I ordered a watch advertised at sale price. 3 days later got email saying couldn't honour price, I could pay more or get refund. I requested refund, which has still not been paid 2 weeks later. I have since found many reviews confirming that this outfit should be avoided no matter how good the deal looks online.

There website shows various Tissot watches that are not instock and require to be ordered direct from the manufacturer and leading up to 3 weeks for delivery, very dissapointing why can't they honest and let you decide.
They are taking payment under false pretence.
On my return to there web page 6 days later I find a lot of watches have now been removed, a bit late for me

I wish I had read the other 1 star reviews as my own experience is very similar.
I recently tried to buy a laptop from Nigel O'Hara which was cancelled as it was out of stock. (although the exact same laptop was and is still advertised on the website!)

I contacted customer services about a refund and was told that it may take up to 14 days to process. I also received a formulaic e-mail regarding returns. (Despite the fact that they had cancelled my order and there was no laptop to return!)

15 days after being told that it MAY take UPTO 14 days to process a refund, I am still out of pocket by around £700 and therefore unable to buy another laptop until I receive my refund.

I too have been coned by this company. I ordered 2 Christmas presents on 4th December and its clear they have never been sent. They offer free delivery on orders over £35 and then when the items get "lost" they point out if you'd paid for delivery it would of been traceable. There customer service is awful and the replies to my emails are standardised. I was sucked in by 24 hour discount while price checking on a genuine site. Its the first time ive been scammed online and I am reporting this company to trading standards

After reading all bad reviews I decided to get my order cancelled since they were taking long to dispatch it so far I have sent 3 messages which all have been ignored. They are quick to take my money but extremely slow with replies and getting my order cancelled. Avoid this scam site.

Amazingly awful. Sadly I didn't read the online reviews of this company before I ordered. Item ordered early February, money left my account straight away. Rang about a week later as item hadn't arrived. Promised delivery the following week. Nothing. E-mailed them - item had to be ordered from manufacturer. Seven weeks later money refunded after threats of legal action. Why not just say it was out of stock? Worst company I've ever had to deal with.

Very quick to take your money, impossibly slow to refund it after the items are not instock! They should not continue with the sale knowing the items are not available. You pay your money, then there is absolutely no way to speak to anyone, no phone numbers are available AT ALL! You have to 'speak' through their email system, which is terrible. I bought earrings and a watch and two months later, still waiting for my refund.

I'm fighting for my products with them for almost 2 months now!

Every time I contact them via phone or email, they find an excuse to hang up and they promise to call me / email me back in an hour / day but I still haven't received my product.

I strongly advise to everybody not to buy from them EVER!

This company obviously cannot be bothered with customer service. They go out of their way to not publish a phone number, and even if you do find it and manage to speak to someone they just bounce you to the "live support" on the website. Sadly the live support is awful. It took them over 52 hours to respond... this is with their "average response time" being shown as around 2 hours on the website. When the response finally came it was of no use what so ever.

Had I had a response in a reasonable amount of time, then I wouldn't be looking for a phone number.

This is a true example of an awful online retailer. Hide behind the website, don't respond to customers in a helpful or prompt way.

One to avoid!

I am still waiting for my order that was placed. On the 22nd may. I have asked customer services to call me twice and as of yet I have still had no response.
Does anyone have phone for them as the only one I can find says it does not deal with online orders and then hangs up!
Very frustrating. - do not use them!

They took my money 3 weeks ago and I can't even get them to send me an order confirmation email. I'd think the order never went through except the money promptly left my bank.
Not 1 reply to numerous emails over a 3 week period... not 1!
Am waiting for 30 days to pass before I can take action with bank etc.
They don't deserve the 1 star I have given them...
NOT ONE EMAIL OR REPLY!

Nigel O'Hara took a week to despatch a far cheaper substitute, as the item I bought wasn't actually in stock (No offer of refund/alternative) and then got no reply when I contacted their customer support. Payed with paypal so thankfully i'm covered.

One very happy customer- I bought a ps4 and controller for cheaper than anywhere in the shops which arrived last week and seeing they were on facebook, i also sent my 1992 Zenith watch back to them for a service and received it back today! Very quick and good value for money. I will definitely be back.

They do not hold stock, even though it looks like they do. They will take weeks to deliver. If you ask for a refund they will take over a month. Avoid if you need assured and timely delivery. I had to use charge back on my credit card!

Great service and good delivery. I was kept informed from the start of my order with a confirmation email and text, also i received a text to confirm order had been dispatched. I would highly recommend the Nigel O'Hara company.

I ordered a capture card for my sons birthday. A week after placing the order, i contacted Nigel O'Hara to see why it hadn't arrived (when they said it had been despatched), to be told that the price had changed and if I wanted it I would have to pay a further £10. I requested a refund as I could buy it quicker and cheaper through amazon prime in time for the birthday but despite a flurry of e-mailed requests for updates and several phone calls and empty promises from their staff. It took over 4 weeks before the refund was issued. No apologies and no compensation for all the hassle. Shameful company. DO NOT DEAL WITH!

Ordered a watch that said in stock for my Dad's 70th birthday - well beyond estimated delivery date. 2 MONTHS later and lots of email conversations later (all prompted from my end) I still had no watch & eventually gave up & requested a refund. Customer service not great when they did respond, communication regarding order status dreadful, apologies & desire to help lacking. I ordered same watch from First Class Watches online and it was delivered next day - cheaper, putting Nigel O'Hara to shame. Use them at your peril!