Nigel O'Hara

Nigel O'Hara - amazing range of products online and stores where the staff are helpful and knowledgable - a refrehing change in today's retail environment! If you do not know Nigel O'Hara I would suggest checking their site online to see the range of products & the prices.
Brian H

I ordered a Nokia 1520 13. 3. 2015.
They charged my Visa though they said they wouldn't until product dispatched.
I later learnt it had been discontinued & contacted O'hara, they sent email saying it WAS available.
2 days later recieve email saying device was discontinued.
I've sent several emails regarding a refund with empty promises.

I've been polite & patient - refunds can be sent immediately though it may not physially hit the account straight away, it will show as pending.
I will now have to get in touch with my credit card company, see if they will take action or I will be charged.
Looking at the various reviews here & elsewhere, there seems to be a PATTERN developing where N O'hara is keeping customers funds for as long as they possible can.

Fedup of being lied to & I have kept all correspondence.
The initials for Nigel O'hara N. O. Stand for.

NO Goods.
NO Service.
NO honesty or integrity.
NO way should anyone risk buying from them.

Placed my order on the 21/1/2015 still have not received the item, sent various emails sent back standard reply suppiler probelm, rang on the 21/3/2015 still have not received from suppiler due to high demand, cannot give me a date of delivery, all i get it should be soon will not be ordering again.

Terrible company, never use! I placed an order on the 22nd Sept, it is now the 8th Nov and still no delivery. After initially contacting the customer care team I was informed of an issue with the supplier and told I could either continue to wait or request a refund. I decided to wait a bit longer as this was something I really wanted and during this time received constant email offers from the company. So I find it hard to stomach that after logging onto my account to check the status of my order I was informed that JRN retail group trading as Nigel Ohara can no longer fulfil my order and they cannot process a refund, I have to contact my bank to initiate a charge back transaction. Why could they not have emailed me? This company is a sham! They attract you with low prices to take your money then lead you on for weeks before you discover that you are left high and dry. What is most disappointing is that the company and website still exists. Trading standards will be informed!

Ordered a watch in August as a birthday present in September. Now middle of November, *******Still no watch, no way to contact Nigel Ohara. This firm should be investigated by the police. Clearly thieft in my eyes

I read the reviews of the retailer and thought that perhaps people were being a bit harsh. I have bought form them before and apart form the slowness they seemed ok. Despite better judgement I ordered again. My goods were supposed to arrive end of May 2015 ( a 2 week odd timeframe which I could live with) I then discover that it is now end of June 2015 - not ok
Trying to contact Nigel O hara is impossible - The email support system is not replied to, not in my case anyway and the telephone number I found said they wouldn't answer internet orders and try another number. I phoned that number and the message said you have to go back tot the online helpdesk - the one where no one replies.

Suffice to say that any perceived savings is not worth this and I can only see endless hassle to get my money back (according to thier site this takes up to 28 days!)

My advice is AVOID AVOID AVOID

Please don't place any orders with Nigelohara.com.

My order was placed on 24th August. I've been assured 3 times over the phone their 'finance department' will definitely process today. I have still not received a refund.
Reported to RBS credit card services.

Steve.

I love this website, sometimes delivery takes a long time but that is only because it comes from the manufacture. And when the item arrives it's brilliant.

A few weeks ago I had purchased a Jawbone UP2, which I absolutely love!

Being a bit new-fangled with technology I was happy when I contacted customer service and they helped me out by talking me through the features.

*---AVOID ---*

This company doesn't stock any electrical items. They are a small jewelry shop, they take your money and invest it or use to build interest. They do not wish to help you at all. The live chat system is terrible and staff lie on every message.

Takes 14 days to do a refund? They need introducing to the 21st century.

Even so after 14 days i got no messages or refund for a item they claimed to have in stock and require 3 weeks before getting the order.

I requested for my money back right away and all they have done is mess me around.

Don't make the stupid mistake i did... they don't have any form of contact number.

You will be disappointed in the service they provide just to try and save a few pounds its really not worth it... go buy from a trusted company.

0/5 rating.

If you take the risk make sure to pay with credit card then at least your covered.

I will be claiming back my money soon though my bank, i am going to summit a company review to the GOV and report them for fraudulent activities. This isn't the last they have heard from me...

Just an update. November 2015, bought, sorry... paid for a TV which was not in stock back in August despite my every effort to get a refund I never did. Thanks to my Credit Card who have refunded me. They are now chasing these thieves...

Advice: If you are spending over £100 USE A CREDIT CARD FOR PAYMENT YOUR PURCHASE IS THEN INSURED IF YOU DONT GET THE GOODS OR THEY ARE DAMAGED...

I ordered merchandise on 8/13 at 11:42 and received a verification of my order (order *******). My credit card was charged the same day. After not getting any shipping or tracking information after the next week, I proceeded to contact them using their email customer service link.The items were and have been in stock this whole time, and I really wanted them. I emailed them no less than a dozen times. Never did I receive a single response. Never the courtesy of any response whatsoever. I even tried calling the physical store, and although they were nice, they did not help me either. They gave me a phone number that did not every get me to a person. In my last email contact, I warned them that I would share this with every review site I could find. Still not one word.
I have had to dispute this charge through my credit card in order to get my money refunded.
Trust these reviews; this company does not care at all. They will take your money, and you'll never hear from them again. What a shame.

I ordered a tablet from this company on 3rd June. I ordered the wrong item and cancelled the order within half an hour. I received a telephone call the following day confirming my refund would be processed within a few days. By 15th June i still hadnt heard anything, so emailed again to find out why i hadnt received my refund. I was advised the Finance department would "endeavour" to process a refund. I still havent received a refund, my last 3 emails asking for clarification on when i will get the refund and why it hasnt been processed yet have been ignored. Ive now had to report this as a credit dispute to my credit card company to obtain a refund from them. Terrible service

Made a purchase order on the 14th of April, for a £250 tablet. Had a response saying that the item advertised was in fact out of stock, and would I like a refund? I advised that I would look for the product with a different retailer and get back to them. I found the item cheaper with another retailer, and asked them on the 17th of April to cancel the order and refund my money. I have been told "accounts will contact you". It's been now over two weeks, I've had no response? Asked for official complaint e-mail, no response. Have been in contact with four different CSRs (Gillian Bell, Aaron Brankin, Caolon Campbell, and Mark O'Dowd) and still have no resolution or even an ETA of resolution. Never again, and I will be advising everyone of my rotten experience. Shame on Nigel O'Hara.

They took my money nearly 3 months ago and only sent half of my order. They don't respond to any correspondence. They've basically stolen my money. I can't believe this company are still trading.

Rarely do your expectations be shattered. I paid an exceptionally low price on a camera on a website with exceptionally negative reviews and received it within two days.

It's a risk I'll take again.

Have made three purchases and for each one I have paid substantially less than anywhere else. Delivery was quick too, which I think was probably due to the items being in stock each time.

I paid for a new 4k LG Monitor by Mastercard incase of problems its best to use Mas/visa or Paypal in case of this exact problem.
After i had paid i was told they didn't have the goods and used my money to get good deals from suppliers offering low prices which it isn't, its the average price. Still no delivery after weeks.
This Is A Scam Abusing Peoples Trust And Basically Theft They Are Fully Aware This Is Not Legal And Are Using Customers As Interest Free Loans For Their Business.

I really wish I'd had a quick look around to see the many negative reviews that Nigel O'Hara has had; my experience has been the same. I placed my order on the 24th March and it never arrived. Even more annoying was that this was the main birthday present for my son, so had his birthday with nothing to open. Then getting my money back took a ridiculously long time (18 days). In all, they had my money for just under two months. I was fed a pile of contradictory tales (for example 'your order is being fulfilled directly from the supplier' in one reply and then in another message this became 'we are expecting stock in soon').
If you're tempted by the low prices, be prepared to be disappointed. I'll never be using them again.
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My Reply to the below
My order number was *******.
Everything is sorted. My money has been refunded. But I wont be touching your company with a barge pole again. Two months from beginning to end and the only thing to show for it is frustration.

Did you place your order with Nigel O'Hara because their price was lowest?
Did they take the money from your card within 24 hours?
Were they up front with stock availability, or did you get the 3 to 5 days delivery time?
Did you place your order before reading the online reviews?
Have you had the "later this week or early next week email"?
Are you still waiting for delivery?
Have you had subsequent fobbing off emails?
Are you now regretting placing the order?
Do you feel like a muppet for being caught out like that?
Have you got as far as cancelling the order?
Have they said it would take 5 to 7 working days for the refund to be credited to your card?
Or 28 days in extremely busy periods! Remember how it took less than 24 hours to take the money from your card in the first instance.
Have you had your repeated emails responded to with stock responses which make it abundantly clear that your email has not been read at all?
Do you feel like dragging their name through all social media available to you, plus trading standards plus every review site you can access?
Are you bitter and twisted? Yup, me too!
I have never had such a shoddy service as an online shopper and therefore, based on my experience, I will never go anywhere near www.nigelohara.com again.

After placing an order for 2 HP computers and making several enquiries about delivery I realised these people are just attracting funds with attractive offers they cannot and never had the intention to fulfil. My guess is that this is their way to finance their real trading, whatever that might be,
I have consequently open many support tickets and even emailed *******@nigelohara.com to cancel my order and request a refund.

Although they have acknowledged the request, their standard reply is obviously fishing for more time and not proceeding with the actual refund.

DO NOT PLACE ANY ORDER WITH THIS COMPANY!

DISGRACEFUL

Ordered a watch for ~£160 because it was about £5 cheaper than other sites (what a mistake to make). Took a month to be delivered, had to chase and got several holding replies about supplier etc. Then I looked at online reviews... this is a common problem! Watch arrived after about a month! Fault on day/date mechanism and so it was returned explaining this and well within their quoted 30 day online returns policy! Watch was simply sent back to me with presentation box ripped and tags removed! Red rag to a bull, so I once again returned it stating this. Again it was sent back, this time with a handwritten reference no sticker on the box and another tag missing. Court action was threatened and a deadline given, which inevitably passed! Used the Courts Service of Northern Ireland online Small Claims service which is relatively simple to use! All their deadlines passed without reply and so court ruled in my favour. After 3 weeks I sent watch back with copy of CCJ enclosed and received Paypal payment quite quickly with a comment from Nigel O'Hara Diamond Jewellers that if they didn't receive emailed acknowledgment of the payment within 24 hrs, the payment would be withdrawn! What a way to deal with a claim against you?
My advice should you have any problems is simply to get your Credit Card company involved to sort out the return of the payment or if you want to help others out, apply for a small claim against Nigel O'Hara Diamond Jewellers to try and get them to deliver some customer service and be honest... they will capitulate eventually!

I ordered 2 bottles of Abercrombie and Fitch Fierce. Short version is that I have been waiting since MARCH ( it is now JUNE) for it and still no bottles. Customer service assured me that it was due to arrive with them in next week ( it didn't). I then had to contact them ( Always have to contact them first they never update you) to which they told me it was now a discontinued product ( yet it still sells in every Abercrombie store) then I was told this is untrue and I will be getting it shortly. THEN AGAIN I was told I am sorry it is due to suppliers that they cannot get it THEN AGAIN I was told no that was untrue and you will receive it shortly. This is OVER 3 months now and a complete joke in customer service. DO NOT BUY ANYTHING FROM THEM COMPLETE WASTE OF MY TIME I never ever put bad feedback on anything but I am so annoyed with how I have been treated as a customer that I felt I had to share my experience.