Nigel O'Hara

I didn't receive my dispatch email but received my item. I wonder if my order had of been outstanding for a while would I have been left in the dark?

You can see the reviews are mixed erring on terrible. My experience is another one to add to the zero rating pile. I ordered an item, which was not in stock at the time. After some time I enquired about when the item would arrive I received a response, which on the face of it seemed quite personal and made it seem like they were making an effort. Unbeknownst to me it was the same generic response that everyone with uncomplimentary reviews had received. Something about working hard with the supplier to get the item and prioritising your order. Pish posh.
So after a month and a half of frustration and holding out for the item on the back of their responses I discovered, by reading reviews such as mine, that I was infact never going to receive the item (well at least not before it became obsolete as I ordered a walker for my baby). I also noted even getting a refund was going to be touch and go. Not to be defeated I embarked on my quest for a refund armed with the advice of previous reviewers. I knew full well that they would 'pass on the request to the finance team who would get back to me'. I allowed them the 14 calendar day grace period from the date of my request (through their awful customer support portal) to receive the refund. Needless to say the refund nor contact from the finance department was forthcoming so I immediately escalated it as a dispute through paypal and hey presto they issued the refund immediately! Make sure you pay via PayPal or a credit card, which will reimbursue you and pursue the refund on your behalf otherwise you may never see the item or your money again. You've been warned (if you were lucky enough to read these reviews before you made the purchase)

Hi i will not use this company again very poor service
I orderd a dell monitor order ******* 1st August on my account it said dispatched 6 august 21st stiil not received item emailed for tracking number no tracking number could be provided this company DOSE NOT keep stock they drop ship diffrent company supplies your goods this was confirmed by their staff
Managed to find phone number on internet clever phone system without ext number it automaticly cuts you off phoned friday 21 st they said item deliverd will phone you back no call back i phoned on monday 24th goods will be dispatched today 24th tracking number provided but item cant be tracked
I did FINALLY receive my goods today 27th August
Im relived that i received my item but will not be using them again you have to wait days for them to reply to emails

I have place order 24.09.2015. So far i have only receive order number. No more information no delivery, no replying to my e-mails. DO NOT USE THEM!

Recently received by new purse. The finish on the owl pattern is brilliant as is the leather quality for the price.

Ordered a Citizen Watch and it arrived fairly promptly. The price was the best around and the quality of the watch was fantastic.

The television that I order was discontinued so they provided me with a newer, better one for no extra cost.

Prompt delivery and very reasonable prices. Much less than all of the high street retailers. Would definitely buy again.

THIS COMPANY IS HORRENDOUS. AN ABSOLUTE DISGRACE
If they have your money and have not sent you your order, they avoid refunding you and simply stop answering their ticket system emails. Also if you buy something and then want to return it. They do not accept the return even if it is within the 30 day period and then also stop replying to emails. They have no phone helpline number i would imagine because of all the complaints. You will end up having to do a lengthy chargeback through your bank to receive your money back. It also looks like they are reporting all the genuine negative reviews people are rightfully leaving on this site trying to get them blocked or removed and to hide the fact they are now one of the worst online retailer in the UK. The side of this company which sells computer products has completely ruined the reputation of a famous comp-any and should be thoroughly ashamed of themselves.
So in short simply dDO NOT BUY FROM NIGEL OHARA ONLINE TRYING TO SAVE A FEW POUNDS as i did... just pay a bit extra with a reputable company and save yourselves a whole lot of problems.
They DO NOT refund they DO NOT accept returns and they do not answer emails.
READ ALL THE OTHER NEGATIVE REVIEWS THEY HAVEN'T MANAGED TO BLOCK

YOU HAVE BEEN WARNED

Ordered a monitor from this company, really wish I hadn't.
Before ordering I checked the online reviews and they seemed legit and they took PayPal (though only after I brought it to the attention of their Customer Service team that the option to pay via PayPal was missing from their site).

I ordered the monitor on the 1st of July. On the 5th I queried the status of the order as it was 'Dropshipped', a status that wasn't listed on their site. If I hadn't noticed this, who knows how long I would've waited before they would've contacted me.

They initially claimed the monitor had been discontinued, however they had re-listed it on their site using the part number instead of the model number, at a price more than 50% higher than I had paid.
When I queried the fact that the monitor clearly wasn't discontinued and that they had simply put it on their site under a different name, I was told that it was due to an issue with their supplier but they would chase the matter up for me the next day the supplier was open.

Many days later, I had to prompt them to find out what was happening to eventually be told that 'the best price they could offer' was 25% higher than I had paid.

I'm now awaiting a refund, a process that is taking far longer than is acceptable - they were able to receive my money instantly via PayPal but cannot refund it for 5-7 working days.

TL; DR - liars, cheats, swindlers - can't trust the prices they advertise - DO NOT GIVE THEM YOUR MONEY

Placed an order for item at advertised price, money was debited from my account, the next day Inget a call saying the price was a mistake and asking me to pay an extra £360 on top of my £1199. 40, I was concerned but was assured my laptop would be despatched immediately! I paid this, my laptop was then sent direct from the supplier to me so no invoice was attached. A few months went by and I decided to upgrade my PC, I found a few parts were cheaper on Nigelohara.com so placed my orders, I got my GPU in the estimated delivery time, but only after chasing them about it! My RAM however was ordered on the 08/10/15 with delivery date for 16th-22nd October, it never arrived, was told it would be with me direct from supplier again like my other orders by Weds 28th Oct, still nothing, apparently it has been despatched 2 days ago by recorded delivery (which usually takes 1-2 days) and still nothing. I asked because my orders had come direct I never got my invoices, they eventually (after 4 requests) sent them to me, I noticed a discrepancy regarding the invoice for the Laptop and the 'extra' payment not showing. I immediately contacted my bank who referred me to Actionfraud.police.uk because I transferred the money willingly, having emailed nigelohara twice about this I contacted actionfraud who have referred me to trading standards! I am now going to give nigelohara's one more day to respond before I speak to trading standards and the police for fraudulently deceiving me into transferring extra money when I bought the item at the advertised price which is the same price as the invoice displays and does NOT include this extra payment anywhere!

I ordered a watch from nigel o hara jewellers internet site on 23rd march for my wife's birthday that was on 14th april. The item showed as being in stock and the £140 was taken from my bank account on 24th march. Prior to ordering i had shopped around on the internet and this company were selling it £20 cheaper that the watch shop.
After about a week i received an email saying that the watch was not in stock and that they were awaiting more from their supplier. The company has no customer service. If you ring the telephone no online it goes through to their sales team who will not help or put you through to anyone. They informed me several times that to speak to customer service you had to fill in a support ticket online I did this several times and the company could not tell me when the watch i had ordered would arrive. Two occasions they offered me a different make of watch as an alternative. On 8th Apri i asked a manager to ring me and he did. He said he did not know if they would get stock of the watch i had ordered and could only offer me a cheap alternative so i requested a refund which i was told i would get back with 5 working days. The next day i paid £20 more and got it within 24 hours from the watchshop.com.
From 8th april to 12th may i chased my refund and it was a nightmare. I sent over 15 emails to the company and they give me several false dates when the money would be returned. Luckily i paid through paypal and raised a dispute with them. Surprisingly that got the attention of nigel o'hara jewellers and they refunded me within 24 hours!
I wish i had read other reviews before i placed an order with them. They gave me the worst customer service experience of a lifetime. They are happy to take your money for goods they do not have in stock despite saying they are in stock when you order. If you want a refund they will hold your money in their bank account for over 35 days. AVOID THIS SHAMBOLIC COMPANY AT ALL COSTS

Bought an LG urbane watch. I t was in-stock so it was received fairly quickly.

Placed an order on the 29th January. They failed to tell me that one item wasn't actually in stock. I went away, after 10days was surprised to see the items hadn't arrived still, called them and enquired. Told my second item was being held back until the other became available. There couldn't tell me when this would be, I had to email. So began a painfully slow and unhelpful process of emailing and chasing the order, and hearing back a few sentences of "thank you of your patience..." on average 2-3 days later. They wouldn't dispatch the item in stock nearly a month later, because they refused to pay for the postage of two items. They then finally told me that the second item was to be no longer supplied by the manufacturer, so they would go ahead and ship my first item. This was one month later from initially ordering. It then took another week for them to notify me that unfortunately the one item they were able to send to me - had in fact been sent to the wrong address! At this point, I admitted defeat to their complete incompetence, and asked for a full refund. (I did ask that as compensation they still send me said item if and when they actually got their s*** together, however this request was instead replaced with a £5 gift card offer. Which I had previously been given upon check out anyhow. Because I'm really going to be rushing back to using their service again.)
And now I've entered the process of refund, which when I've asked if somebody can tell me exactly when my money will be returned, I am met with short and utterly vague response of "they'll email you when it's processed". I feel like I should being getting some form of interest for my money that has been sat in their pockets all this time!
Such a painful, incredible waste of time, embarrassing lack of customer service and poor communication. Not only have I had to constantly chase this, but they had no problem taking my money from me having false advertised products that weren't in stock. I could have bought these 10 times over, at an equal discount elsewhere. I would strongly advise searching around the web for other deals before using this company - approach at your own peril!

I ordered 3 Chamilia beads on the 5th of June 2015 and to this date I still haven't received my order. After a couple of months of support tickets chasing the status of my order the responses I got were unacceptable and very unhelpful. I kept getting the same message repeated, along the lines of 'we are waiting for delivery from Chamilia' and their solution was suggesting that I could cancel my order! I would not have placed the order and waited months just to cancel because they couldn't provide what they advertise on their website. The beads I ordered were available on the Chamilia website the entire time my order was 'pending' and when I ordered directly from them I had my beads within a week so I do not believe Nigel O'Hara would have had to wait 2 months for a delivery from such a reputable company. I asked for a managers email address because I wasn't happy and I got given an email address with a comment that I will still get the same response from them. Their customer 'service' is non existent in my eyes.

To make matters worse I received an email on the 15th of August to say my goods were dispatched, when I contacted Nigel O'Hara around 10 days later because I still hadn't received my order I was told that I need to wait until the 30th of August then they can open an investigation with Royal Mail. I have asked them to do this and I have been told that their 'investigation' will take up to 28 days then they will issue a refund.

So after what will be 4 months of Nigel O'Hara having my money I am lucky enough to get a refund... disgusting! If they are doing this to a number of customers the amount they will be earning in interest by keeping peoples money in their bank accounts must provide a nice bonus for the company. I am going to be getting further advice now. I can only warn others to stay away from this company.

I enjoy baking and the money saved here, I can spend on ingredients.

I got a nice little Filofax at a great price. No complaints here!

From start to finish I was updated by Matt (i think that was his name?) and the team.

I ended up saving a fortune (albeit waiting a little longer) than I would have anywhere else.

Just would you would expect from an online retailer these days.

My purchase also came with a gift voucher which I will be using soon.

But the money saved makes it more than worth while

No complaints whatsoever, which is shocking considering some other comments.